AnastasiaDate presents a mixed reputation among its users. On the positive side, many customers appreciate the platform's user-friendly design, effective matchmaking capabilities, and responsive customer service, with some reporting successful connections and relationships. However, significant concerns arise regarding potential scams, misleading pricing practices, and the authenticity of profiles, leading to feelings of distrust among users. Customers frequently express frustration over perceived financial exploitation and difficulties in canceling subscriptions. Overall, while the site has facilitated meaningful connections for some, skepticism about its legitimacy and value remains prevalent.
This summary is generated by AI, based on text from customer reviews
I strongly caution against engaging with AnastasiaDate, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.
I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).
Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.
Fella's if you gotta pay to send a message each time - that's a good sign it's a scam. Why do you think legitimate dating sites only charge an affordable monthly fee for unlimited messaging yet these sites require you to pay every message.
Why do you think they won't let you talk to them off the site? Because it's a scam and the girls get paid to talk you and try to get you attached to them and spend thousands or tens of thousands.
There are legit videos on youtube of people who worked for the site talking about how it's a scam and the women are tricking you to make $$$ for the company.
Oh is it the excuse that they "translate" the messages that's why it costs money? BS, you don't need translators there are apps like chatgpt that are free and provide instant accurate translations.
Boys any site that requires payment for messages and doesn't want you off the site on a different app to communicate IT'S A SCAM. It's a very clever scam but everyone in ukraine knows these women are working jobs not looking for love.
And trust me if you're struggling to find a woman in the US - a 25 year old super model isn't interested in you, your greencard isnt enough. And if all she wants is a greencard then she'll just divorce you later.
Also if you REALLY want to talk to women from ukraine or other countries just download tinder and pay $40 a month and you can change your location to anywhere. You won't have to pay anything to message women. Why tf would you spend thousands on this scam website instead?
Dear John,
Thank you for sharing your thoughts about the site am sorry that our premium rates left you with doubts and disappointment.
Indeed, communication in the platform requires certain amount of credits that are use to pay for the premium communication services you're using when connecting with your match/es. As a legitimate website that solely exists for the objective of providing premium communication services for likeminded-people. There are few reasons why our platform is not the cheapest, and one of which is because we invest in the safety of our members thus we are partnered with a team that ensures our anti-scam policy is strictly in practice. Once a confirmed member is proven to have committed any wrongdoings in the platform, we make sure to refund the credits incurred in communicating with them. We have an Anti-Scam policy that is strictly implemented to prevent wrongdoings such as misusing the communication services to be compensated in the platform. Thus, If you suspect a member displaying any activity that falls in one of the grounds of anti-scam policy, please do not hesitate to report it to us with relevant details at support@anastasiadate.com for urgent assistance.
Every profile is fake,different information about the women on different sites, she's a doctor on one a police woman on another.waste of money.
Dear Member, Thank you for sharing your experience. We’re very sorry that you had to go through such a situation.
We are strongly against any wrongdoings on our app, one of which is using somebody else’s pictures and identity. Once a member is proven to have committed so, we surely act on it in accordance with the Anti-Scam Policy and surely, all credits used in communicating with them will be refunded fully given that they have confirmed profile. Concerning the members you are referring to, please contact us at support@anastasiadate.com with the details and supporting materials? It will be greatly appreciated.
Enjoyable and awesome col great and so much lovely all cool amazing chat with good rate fine app greay
Hi Elvyn, Thank you for your kind feedback. It is a pleasure for us to make your every day on our site! However, we've noticed that you've given us 1 star. If you have any suggestions to help us improve and get your 5 star rating, please let us know at support@anastasiadate.com.
I was on their site to help a women move to the usa because of her job so i was tryng to help her and i was spending a lot of money to talk to her. They made me a VIP and gave free bonus points to use their service camsahe wher i could talk to her as long as i wanted and it would cost anything. I tries using it 4 times and evry time is cost me $100 in time i called them and they mad eexcuses and credited me the money back after the third they told me it was their customer problem but I told them is this not your system. So the last time they did not credit me bak and cut me off the system and they would not let me use the system to talk o her now i am sure she is wondering whar happened to me because i can not help her any more. So i went to my bank and canclled the last charge and wrote a letter to the Attorney General of NY so we will see what happens
Dear Andrew, thank you for leaving your comment. We are sorry about this situation, Free camshare can be used with a minimum of 200 bonus points, however, I understand that it unfortunately didn't work for you thus we are more than glad to offer other services which you may find helpful too, like online chats, call me or the newest options-audio messaging, they are way more cheaper and can help boost your communication with your matches. We would also like to get you through this issue and so we’d appreciate it if you could write back to us at support@anastasiadate.com.
Been on this site for several years, and not met a single real person in this fantasy construct. The actors on line are excellent at engaging in conversation but you will never meet a real live human. I have not met anyone that has created a real relationship on Anastasia Date that lead to marriage or a long term relationship. The advertised calls fail constantly, and the new feature of voice message fails as well. The gifts are priced as if made out of diamonds. The site is designed to prevent exchange of personal contact information and to create a fantasy of beautiful women just waiting to meet and marry. Slick pictures of beautiful women are artfully displayed in almost every profile with amazing descriptions of cultured educated women. When you talk to one of these amazing character actors as a person one day. The very next day the speech pattern, syntax and personality are obviously a different person. Think call centers with actors changing shifts playing the same roll. If you spot check you will see these loyal women are on line almost 24 hours a day. When you go to your loved one's profile you will notice that "she" is engaged in chatting already. Often you will be chatting with "her" and notice the response time to your conversation is very long and when "she" comes back is completely off topic. Don't be fooled your not dating anyone you are paying to be a pen pal. This is a very expensive sham is not a means to meet a woman to bring home to your mother. With the advancements in AI it's possible that we are actually talking to software or a another man paid to chat with you. I have received form letters with "{insert name here}" at the greeting line. Yes Anastasia Date is pure fantasy. Save your money go buy a pet.
Dear Bo,
Thank you for your feedback. We are sorry to hear about your dissatisfaction.
Our website has been operational for a very long time and we are always striving to have a safe and secure dating community. We ensure that all the members go through verification processes by making sure we have checked their verification documents, such as their passport, prior to allowing them access to our website.
Also, Anti-Scam Policy is in practice to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. Furthermore, once proven that a member has breached the policies, due refund for the credits spent in the members involved (provided that they are a verified member) and further actions will be taken in accordance with the Anti-scam policy.
If you find such profile please send us link at support@anastasiadate.com
The women on this site don't want a relationship. They want to chat, video chat and would like gifts. Don't spend thousands on chatting and then spend thousands. Going to Ukraine to date. You pay for translators, dinner, gifts and they are no interested in a relationship with you. Don't waste your time. Save your money.
Hello! We appreciate your feedback. We do not allow any misuse of our platform and check the app daily to delete all non-reliable members. All our members are protected by the anti-scam policy. Please be also informed that While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations. In line with our objective, we make sure that every member including you is enjoying the freedom of deciding on their relationship in and out of the platform. Please email our customer support at support@anastasiadate.com to give you further information on this regard.
I have had very personal experience on this site for many years. It can be very good in many ways but you have to accept it for what it is. Mostly entertainment. Do not talk to anyone who is not on cam. It is all a scam and I know this from inside the organization. Make sure the woman is at least on cam to make sure you are speaking to her. Even then there is a good chance she will be on multiple sites at the same time. This is all about money and the women get just as screwed as the men. They make very little and have a strict set of rules to abide by. I do not want to say too much but make sure you are talking to a human. Almost all unsolicited emails are computer generated. Do not blame the women here as they are just trying to make some money from a bad situation. Yes they will promise you the world and maybe you will find one, I think I did but the jury is still out on that one. There are better places to spend your money to be very honest. Places that do not cost anything to chat and on video too. Remember to do your homework with everything. And hopefully you find someone worthwhile. Good luck guys, hope you don't spend as much as I have on this site and if you have I hope you have found someone true.
Hello and thank you for your feedback. We support your advise in maximizing the videochat/cam service. It's indeed one of the best ways to get to know your match more. According to the policies of our app it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits. We would like to look into this case thus we will greatly appreciate it If you can send us the details of such instance that made you feel suspicious about a certain profile at support@anastaisadate.com.
This is the story reported to AnastasiaDate on 21 October 2023:
I wrote in difficult times on this site that it is a complete scam.
A great scammer systematically harasses all the idiots who have written letters to her even once. This infamous woman probably uses IT products to generate letters to send to all those idiots who think they can find something here.
I did a very simple check, I deleted any information from my profile and the new letters arrived with the new characteristics, well, only one, I say I'm from Papua New Guinea.
So it's a bot!
Your site no longer has any kind of credibility, at least chase away such shameless scammers like this one!
For the record, I ask for the reimbursement of 30 credits, because I wrote her a letter a long time ago followed by a response that must have been that of an automatic program, much later I wrote her a letter again in which she asked for explanations on her activity of scammer.
Then I didn't even read her letter, it was produced by a bot anyway!
However, I would greatly appreciate the return of 30 credits and the deletion of this infamous scammer from the site.
Fraudster: Marina ID: *******
This is the answer:
Dear Member
Thank you for getting in touch with us. I do hope we managed to resolve your query in case number *******. Would you please take a moment of your time to rate our service?
Then I didn't hear anything else, evidently the professional scammer is very profitable for those AnastasiaDate criminals.
This $#*! now lives in Lviv the cradle of the most ferocious Nazism that ever existed, the worst delinquent criminals in history. These criminals even shocked Hitler's infamous Nazis!
In the beginning of the letter that can be read on the personal email, the $#*! demonstrates extremist Nazi feelings.
A real scammer criminal!
Beware of Ukraine!
Dear Matthew.
We are sad to know that your experience in the app was not satisfactory. As a company, we support all anti-scam measures. I want to assure you that we do not condone harassment, or any other form of misbehaviour. We have a team of moderators who work around the clock to remove fake profiles, profiles that poses inappropriate behaviours and keep our site safe. Please share your issue with us at support@anastasiadate.com and we will look into it at the earliest.
By far, this is the most moron site on planet earth. Ladies continue to chat with you as their model is the more they keep you online, the more cash they make. I am sending this *******@fbi to have them removed from any US access. But, don't fall into this scam. Whatever they tell you is total BS. Plus, it is impossible to cancel the account. Never get into this scammed and fraud site. Not worth it.
Dear Marty
Thank you for your feedback. We are sorry to hear about your dissatisfaction.
Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.
Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member.
If you find such a profile and would like to start an investigation, please send us a link at support@anastasiadate.com.
Different pricing depending where you live!
Special offer for one month membership...
For USA it cost $19
For UK/Europe it cost $38
Normal membership ongoing is same price wherever you live, but for the special offer a 50% difference is outrageous. Why should you pay more based on where you live?
I reached out to customer service and they could not give a reason why this was priced this way. So they dont even know what they are charging their customers!. Not exactly enabling confidence to spend your hard earned money with such a business.
See attached photos, date on bottom of image ( dock on mac)
Dear Steve
We hope this message finds you well. We wanted to take a moment to explain why the prices of our products may vary when purchased from different countries.
As a global company, we operate in various countries, each with its own unique tax regulations and import duties. These taxes can significantly impact the overall cost of our products, resulting in different prices in different regions. Additionally, there may be other factors, such as local market conditions and VAT Taxess, that also contribute to price variations.
We assure you that we strive to provide fair and competitive pricing across all our markets. However, complying with local tax laws and regulations is essential to continue delivering our products to customers worldwide.
If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team. We are always here to assist you and provide the best possible dating experience.
This site is full of employees, masquerading with supermodel photos. On occasion a girl will chat with you live with a camera. You cannot exchange personal contact information unless you send a gift for a minimum of $400. To chat online is two dollars a minute. Just sent an email through the site is eight dollars each. If you send a gift and they get it and contact you on your personal email then they either disappear or they tell you all the hardships as to why you can't go there and they can't come to you. They drag you on and on and on all the time your mind is flying out the window. The whole thing is a total game! It cost me a lot of money to figure this out. Run away!
Dear Jim
Thank you for your feedback. We are sorry to hear about your dissatisfaction.
Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.
Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member.
If you find such profile please send us link at support@anastasiadate.com
It was pretty bad how they use my credit card charge w/out authorization, money is what they want nit when I asked them that Royer 66, is gay and live with his partner, no I'm looking bad, they are friends. Come on
Hello! We are terribly sorry that you have faced such an inconvenience. If you are receiving charges from us exactly every month, it could be that you have an active monthly membership with us. Please email us at support@anastasiadate.com so that we could look into your profile and provide assistance urgently.
I recently had the opportunity to try out Anastasiadate, and I must say that I had a positive experience overall. The website is easy to navigate and offers a wide range of features to help users connect with potential partners. One thing that impressed me was the number of verified profiles on the site, which helped to ensure that I was communicating with real people. I also appreciated the user-friendly search function, which allowed me to narrow down my matches based on my preferences.
In terms of customer support, I found Anastasiadate to be responsive and helpful. Whenever I had a question or concern, I was able to quickly get in touch with a representative who was knowledgeable and courteous.
Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!
A woman that is was on your site writes to me and is now here in Canada. We have seen one another numerous times. I help her navigate through our Canadian immigration policies and procedures.
She stated that AnastasiaDate is a site where for every paying customer that they bring on to the site, there is a commission that is given to the ladies.
With letters that are from translators, she has no idea who she was actually seeing on the receiving end of the letter. So very deceitful on the part of AnastasiaDate. They take your heart and your money.
Dear Lukas,
Hello, and thank you for your feedback! We fight hard against fake profiles and scammers. According to the policies of our app it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits. Concerning the members you are referring to, could you please contact us at support@anastasiadate.com with the details? We would like to check the profiles you are referring to, as we are strongly against any fake activity in our app.
This is a great site with a very clean and simple design. Over the years at Anastasiadate, I have met many partners, both for casual hookups and long-term relationships. It might seem a bit small after a while, but if you're willing to put in the work, there are enough interesting people to make it worth your while.
Thank you for those kind words! Keep spreading a word about us :)
I have used many dating sites, with more or less luck. Each site has its pros and cons. But Anastasiadate seems like a place that has been carefully designed. I think it appeals to some more savvy users, which I like. Maybe that's why so many reviewers complain :) I Love this
Thanks for your kind words, a good experience of our customer is our top priority :)
Anastasiadate gave me the opportunity to venture out and meet people who have never had the opportunity to know. Exchange messages first and having the opportunity to meet someone before meeting them was very kind to me. You believe or not, you can really find someone intimately doing it. I made some great friends and finally met my soul mate here when I honestly renounced the idea of true love!
Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!
She is absolutely the sweetest person. I had a real connection with her from the first conversation and I was looking forward to getting to know her. She is downright perfect and can't wait to spend as much time with her as possible. I have tried other websites over the years and was close to giving up. I am so grateful that I stayed to meet the man I thought I would never find! Thank you very much!
Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!
Anastasiadate is a great dating site. What I liked most was being able to control what you're looking for. I could choose age, ethnicity, religion and distance specifically for me. After only a few weeks of using Anastasiadate, I found a combination that really makes me happy, so I'm done searching.
Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!
Answer: Sean, I'm very sad to hear that you have been yet another scam victim of AnastasiaDate. They definitely have interesting people on there... but this is what you need to know: 1. You are NOT talking to the girl in the picture. You are talking to a translator (probably a guy) who is talking on behalf of the girl. 2. The translators are being paid to keep you online - on their site - and give you as little information as possible to allow you to get off the site. After a month, if you are still using the site, you are the victim. Read the reviews that are all 1-star of this service, and remember that the 5-star reviews here are almost all paid reviewers for AnastasiaDate.
Answer: The odds are stacked against you on Anastasiadate because it works on a scam-based "business" model. It's a chat-oriented site, it pays comission to local affiliates, so it attracts many scammers, both women and men who want to suck in your hard earned money. The woman (or whoever it is you are chatting with) is paid by the local affiliates. If you really pursue a serious relationship, you should join a meeting-oriented site, i. E. http://j4love.net They also have chat and video chat but they operate on a different model and therefore their girls are more serious about the meeting. When I was in Ukraine I signed up there and met two women. It didn't take me long to find the women who were willing to meet which was a big surprise for me as I got used to all kinds of excuses of Anastasiadate's girls as to why they were not able to meet me next month. Now I understand the real reason.
Answer: As far as I am aware this is a site with women's profiles aimed at attracting men only. From experience I can tell you that most of the profiles either are not who they are posing to be [e.g. Are using model's photos etc] or have not the slightest intention of a hook up. That is to say they will keep you endlessly writing revenue earning messages but if you try to arrange a meeting they will disappear. This is also the case with the sister site Amolatina and LatamDate. Be warned and be prepared to totally waste your money.
Answer: Knil, Good that you are thinking of marriage. Speaking from my own experience with Anastasia Scam, the ladies I met lived in a fantasy world. As long as you shower them with the good stuff, they will play along. But when the music stops, these same ladies will abandon ship. Marriage is a covenant between a man and a woman for better and for worse. The Anastasia Scam ladies forgot the covenant part and the for worse part. So, if I were you, I will NOT even consider Anastasia Date scam. You want a real relationship built on honesty and love. Anastasia Date scam is NOT based on honesty and principle. I say these things to you because I went over there and spent time with the ladies and I observe. You observe and you need to read and interpret body language. A scammer can hide their true intentions but their subconscious actions reveal the true picture! Anways, I wish you all success with your future and your love life. Life is too short to spend it on the wrong person and for the wrong reasons. Regards,
Answer: The girls don't write to men, agencies do, pretending to be the girls, with the girls having nothing to do with the letters at all.
Answer: Spot on, ADate is a con. I wrote to girls over a period of months sorry to say, and sadly the alarm bells never rang when certain girls would be there 24/7 - couldn't answer questions about their professions or explain why they weren't at work, had short term memory loss (couldn't remember anything about me) and whoever I was speaking too had never seen a letter. It is simply organised crime.
Answer: Hello but I am going to repeat the response what Stephen said earlier but I am going to be fair with the statistics: I would say 99.9% of the women on anastasiadate either get paid by an agency to chat with men or they are scammers out to make money and not looking for a real relationship. Any positive reviews for this site are almost certainly generated by the lowlife people who are behind this dodgy dating site. I dated a lady from this scam site for TWO years. Her name is Daria (Member ID: 1701750). She lied and told me that she was registered only with Anastasia Scam but later I found out that she was registered with other agencies. She told me that I was the one for her but I also found out that was her story to the other men she was scamming also from the other agencies. If we all stand united and refrain from using this scam site, Anastasia Scam will be out of business and you all will be a lot richer and happier...
Answer: I don't have the statistics, but I am out of there! I saw real and sincere woman through the cameras, and also met some of them there. They are real (don't think all of them obviously). But I am out. It is very difficult to establish communication with them specially when most of them don't even try to learn English!
Answer: If you still do not believe Julian that this site is a scam this is her profile on VK: http://vk.com/id68827266 Register on this site, send her a massage and you will see whether she would like to keep in touch with you. I bet she wouldn’t.
Answer: Brian, I've seen your ads on here - looked at these reviews occasionally for about 3 years now because I was dating someone (off and on) I met on Anastasia. They must have hired real Americans to write their planted reviews since the last time I was here because many of them actually look like they weren't written by someone who grew up speaking Russian! Anyway, I can't seem to find the job title of these, er... ladies? I wanted to search on google.ru and thought it was "work bride" but that's not it. Could you help me? So what's my opinion of the Anastasia site and the ladies on there? $650 spent. Never met a lady who didn't keep coming back to me no matter what I told them (yes, I tested) of the 2 dozen or so I chatted with - even when confronted with evidence of their fraud. Sent gifts, made phone calls but only 1 actually gave me her VK contact info - all others refused. I contacted her and we talked often in the following 90 days or so until I told her the house I was buying (and she helped me choose) may cost more than expected and delay my visit to meet her - then she either deleted her VK account or blocked me because I couldn't find her on there. She never asked me for anything to this time except to visit her so she could be my bride. About 6 months later she friended me on facebook using a different name and sent me about 5 texts in the next 2 months slowly telling me she was in hospital for weeks and when I showed concern she wouldn't say why she was there, her final message being "Oh it nothing. I better now" then nothing for 18 months. She contacted me again in August and a month later I bought a ticket for Ukraine and booked a room but when I denied her 2 request for money - first for medicine because somehow the coughing she was doing on a Viber phone call turned into a trip to the hospital and the doctor diagnosed it as her spine and she needed money for medicine. Huh!?! Phone calls tapered of but still came. Ditto with texts. 2 weeks later she needed money because she was evicted and needs a place to stay. Told her my money was needed for the visit and I wouldn't send. Now she won't call or answer mine. Texts very sporadic. So I friended her friend's friend's friends on facebook and started finding real Russian and Ukrainians with no touched-up professional photos and not a fraud warning flag has sprung up chatting to them. And the girl I was dating. Well, she spent hours and hours for 2.5 years but never got a penny she asked for - all she got by my best estimates was a birthday gift and whatever she got from the few texts. Letters and calls we made on Anastasia that made a total of around $65 or so it was worth it because I liked to make her squirm when she lied to me. The site's a fraud. Stay away from it. I reported them to BBB and every time they replied I went back to their site to complain because they would remind me of another issue. They wouldn't answer so I'd report them to the BBB for failing to address that issue then their reply brought up more and I'd file another BBB complaint. Was marked as resolved only because I finally gave up - they didn't address the issues brought up in the BBB complaints but instead attacked me and my character. They even said they saw that I was having problems with one of the ladies (damn straight I was - she asked me to send a Valentine gift and they aren't allowed to do that and I found photos on her VK account of her spending Valentine's day with her real, Ukrainian boyfriend) and when I asked why they're reading private correspondences I was told to report the girl for fraud and the following morning I found out my account was closed and they refused to refund my unused credits.
AnastasiaDate continually strives to develop innovative communication technologies that inspire global connections and facilitate modern love in the modern world.
Dear Eva,
Thank you for your feedback. Our goal is to provide a safe and enjoyable platform for all users, and we regret that we fell short in your case.
We are sorry to hear about your experience and take your concerns seriously. Despite the strict implementation of anti-fraud measures, there may be some occasions that there are members that tend to breach the policies in the platform. Having said so, I strictly recommend to contact us at support@anastasia.com.
Kindly be informed that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. Misrepresentation (A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency.