I work in customer service and understand the importance of giving props where due. (in 59 reviews)
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ORDERED MY ITEM ON AUGUST 6th. CALLED ABOUT 3wks TO REPORT MY ITEM HASN'T BEEN RECEIVED AND WAS ADVISED THAT THEY HAD DELIVERED MY ORDER TO MY OLD ADDRESS DESPITE THE FACT THAT I KNOW I'VE CHANGED. WELL I TALKED TO FED EX AND WAS PROMISED A REFUND...WAITED ANOTHER WK OR 2 AND STILL NOTHING. CALLED AMICLUBWEAR AND WAS ADVISED TO WAIT 4-5 MORE DAYS. WAITED A WK AND STILL NOTHING. CALLED AND WAS ON HOLD FOR OVER AN HR BEFORE I FINALLY CHOSE THE CALL BACK OPTION WITH A PROMISE TO BE CALLED BACK THAT SAME DAY...WAITED AND STILL NOTHING. SO TODAY I CALLED THEM BACK...AGAIN...WAITED ON HOLD FOR 30mins REP CAME ON THE PHONE IMMEDIATELY STATING THAT SHE COULDN'T HEAR ME AND DISCONNECTED THE CALL. PISSED I IMMEDIATELY CALLED BACK...WAITED ON HOLD FOR ABOUT 20mins BEFORE THEY DISCONNECTED MY CALL DUE TO "TECHNICAL DIFFICULTIES"...CALLED BACK...ON HOLD FOR ANOTHER 20-30mins & ONCE AGAIN I WAS TOLD THAT MY CALL WOULD BE DISCONNECTED DUE TO "TECHNICAL DIFFICULTIES"...BECAUSE I'M STILL WANTING MY MONEY BACK I ONCE AGAIN CALLED BACK!!! FINALLY I GOT A HUMAN AFTER ANOTHER 20-30min. HOLD. ADVISED HER OF MY ISSUE...WAS PUT ON A SILENT HOLD AS SHE REVIEWED MY ACCT AND AFTER ABOUT 6mins...CALL WAS ONCE AGAIN DISCONNECTED!!! SO I'M ONCE AGAIN ON HOLD...WAITING!!! I HAVE FULL 4 BARS SO I'M BEING HUNG UP ON, WORSE CUSTOMER SERVICE EVER, I WILL NEVER EVER RECOMMEND THIS SITE TO ANYONE!!!ORDER MY ITEM ON AUGUST 6th. CALLED ABOUT 3wks TO REPORT MY ITEM HASN'T BEEN RECEIVED AND WAS ADVISED THAT THEY HAD DELIVERED MY ORDER TO MY OLD ADDRESS DESPITE THE FACT THAT I KNOW I'VE CHANGED. WELL I TALKED TO FED EX AND WAS PROMISED A REFUND...WAITED ANOTHER WK OR 2 AND STILL NOTHING. CALLED AMICLUBWEAR AND WAS ADVISED TO WAIT 4-5 MORE DAYS. WAITED A WK AND STILL NOTHING. CALLED AND WAS ON HOLD FOR OVER AN HR BEFORE I FINALLY CHOSE THE CALL BACK OPTION WITH A PROMISE TO BE CALLED BACK THAT SAME DAY...WAITED AND STILL NOTHING. SO TODAY I CALLED THEM BACK...AGAIN...WAITED ON HOLD FOR 30mins REP CAME ON THE PHONE IMMEDIATELY STATING THAT SHE COULDN'T HEAR ME AND DISCONNECTED THE CALL. PISSED I IMMEDIATELY CALLED BACK...WAITED ON HOLD FOR ABOUT 20mins BEFORE THEY DISCONNECTED MY CALL DUE TO "TECHNICAL DIFFICULTIES"...CALLED BACK...ON HOLD FOR ANOTHER 20-30mins & ONCE AGAIN I WAS TOLD THAT MY CALL WOULD BE DISCONNECTED DUE TO "TECHNICAL DIFFICULTIES"...BECAUSE I'M STILL WANTING MY MONEY BACK I ONCE AGAIN CALLED BACK!!! FINALLY I GOT A HUMAN AFTER ANOTHER 20-30min. HOLD. ADVISED HER OF MY ISSUE...WAS PUT ON A SILENT HOLD AS SHE REVIEWED MY ACCT AND AFTER ABOUT 6mins...CALL WAS ONCE AGAIN DISCONNECTED!!! SO I'M ONCE AGAIN ON HOLD...WAITING!!! I HAVE FULL 4 BARS SO I'M BEING HUNG UP ON, WORSE CUSTOMER SERVICE EVER, I WILL NEVER EVER RECOMMEND THIS SITE TO ANYONE!!!
I wanted to pick out a couple items for my wife as a gift for a special occasion. I got her two cents on a couple items and decided to purchase them. We waited almost a week after the order was placed wondering where our stuff was before emailing them. They said ""Your order is currently being processed.
As your order contains special products through our Expanded Assortment Category, additional processing time will be required. ""
Believe me, there's nothing special about our order.
I've since replied a couple times simply wondering an approximate ETA for delivery time and still no reply. We just want to know when our stuff will arrive. Simple.
Don't have items on your website if they aren't available!!!!!!!
I would be very hesitant before ordering - especially if you wanted the items asap. As much as their marketing campaign looks great and amazing prices, be weary.
I RECENTLY PLACED AN ORDER ON THIS WEBSITE AND SPENT MY ***HARD EARNED MONEY*** TO PAY EXTRA FOR 2 DAY SHIPPING. 2 OUT OF THE 3 ITEMS THAT I RECEIVED ARE NOT THE CORRECT ITEMS THAT I ORDERED!!! THEY LOOK NOTHING LIKE THE PHOTOS!!!!
I HAVE SENT EMAILS AND MADE PHONE CALLS TO NO AVAIL WITH THIS COMPANY!! I ATTACHED PHOTOS OF THE KNOCK OFF ITEMS THAT YOU SENT TO ME!! THESE ITEMS WERE 100% NOT WHAT I ORDERED!! I WANT MY MONEY BACK!! IF I DO NOT RECEIVE MY MONEY BACK OR IF I DO NOT RECEIVE IMMEDIATE STORE CREDIT, I WILL TAKE ACTION AGAINST YOUR COMPANY IN EVERY AVENUE. IN ADDITION, I WILL BE GOING ON MY HONEYMOON THIS MONDAY, OCTOBER 5TH. THESE ITEMS WERE NECESSARY FOR THIS OCCASION. NOW THAT YOU HAVE RIPPED ME OFF, I WILL TELL EVERYONE, ON EVERY SITE AND SOCIAL MEDIA PLATFORM THAT YOU HAVE- THAT YOU ARE A FRAUD!! I WILL TELL FRIENDS AND FAMILY SO THAT THEY TOO, CAN TAKE ACTION AGAINST YOUR COMPANY. THIS IS UNACCEPTABLE AND EXTREMELY MISLEADING!!!
****AND AS THE OTHER VICTIM TO YOUR FRAUD POSTED BELOW:
just a note, I'm a very intense person so I will make sure this gets out to all my social medias and post this all over Amiclubwear social media so that other people don't get scammed. I am also going to make a review on Youtube as well.
I'M HEADING OVER TO THE BBB NEXT, INSTAGRAM, AND EACH AND EVERY REVIEW SITE THAT YOU CAN THINK OF!!
DO NOTTTTT ORDER FROM THESE SCAMMERS!!
STAY AWAY!!!! FRADULANT CHINA QUALITY COMPLETE JUNK DRESSES!!!
I bought 3 dresses (Size S/M) from this company, despite all of the negative reviews I saw about them and never received them. Instead I received about 12 dresses that aren't even on their website, that they ordered From China (because all the tag say from China with terrible quality) all in a size 2 XL.
I called them they were absolutely no help, they couldn't explain what happened or where these dresses even came from they just kept asking me to return them.
I checked their website for about three hours and didn't find one of the dresses that they sent to me or even the brand name that's on the dresses even on their website.
Complete fraud. They took my money and sent me dresses from somebody else's company from China. Horrible experience. Horrible customer service. Very unethical. I have reported them to the BBB and plan to continuously leave negative reviews so nobody else has to deal with that and until I get my money back.
Their size chart is wrong. Their customer service is the worse! Haven't recieved and item yet they claim its shipped. Returned couple items and they recieved my package which I had to ship back on my expense and they still didn't give me store credit which I don't want store credit. The materials are so crappy and cheap. Clothes do not look anything like the pictures. One of the worse online shops ever! Don't even bother and save your money time and effort
I always order here for my shoes, but I won't again. This is the 3rd time they have taken my money and all of of sudden the items that were in stock are "backotdered" and I have to wait for a refund. Horrible. I ordered a swimsuit for a party this Saturday, and now I don't have the money or the swimsuit. Customer service never answers!!!
I love amiclub!!! I have had very few problems with the purchases I have made over the years and in the few instances where I have had an issue, the customer service has always been amazing! I should receive free shoes for all of the people that I have turned on to your website!!! I tell everyone how huge you shoe/boot selection is and how great your prices are!! This last purchase was no exception, I am very pleased and can't wait to wear them!!!
I love this website,shoes ext. Everything comes within 3 days very reliable and never have any issues. Very satisfied customer. I have over 20 pairs of shoes from Amiclubwear.com. I told my whole family about you guys. Love you keep it up. Just an suggestion maybe after ordering some many shoes you should give a free pair. ;)
I have bought both dresses and shoes.
I have been absolutely 100% satisfied with all of the shoes. I must admit that you have to read the details in the heel height to make sure the heel works for you.
Now the dresses I have not liked much at all, the material is very thin and very cheap looking. I will not buy any dresses from the site again.
This site has become one of the worst all around sites I've ever used. I use to be a loyal customer but over the past 4 years this site has gone from decent to horrible. I've ordered shoes from this site but stopped because two pairs I received we obviously worn and had filth all over them. I ignored it and figured it was an isolated incident. I continued to order from them and continued to be disappointed in many of their products that had been discribed as being something but when it arrived they were not as described, for instant I ordered what was said to be a padded swim suit top but when it arrived there was no padding or support. The last time I ordered something from this site, (and never will again) was when they had a 50% off the site deal, and o purchased two expensive sequin bikini swimsuits. I was going to attend a friends destination wedding in Mexico and was eager to wear my new bikinis there. I ordered trough PayPal, and the package took long over 5-7 business days to arrive, when the package did arrive there was only one of the two suits I orderd. Inside the package was the package slip indicating that both swimsuits had been filled but there was only one swimsuit. I checked my paypal account and had been charged for both swimsuits. When I emailed the company, they didn't reaspond for a day only to tell me they'd have to look into it. When I called the company they told me they'd have to look into it, to confirm that the swimsuit wasn't in the package (basically telling me that they'd have to prove I wasn't lying to them) I explained that I want a full refund for the bathing suit I didn't receive and they refused. I called over 5 more times, all on different days and talked to someone and their managers again only to be they wouldn't refund me. I tried to explain how they were basically stealing from me, since I paid for something that was not given to me, they said I was in the wrong. They FINALLY refunded me once I made a claim with PayPal who withholded the funds from them until it was resolved. The worst part is my sister in law, who I showed the swimsuit to and she loved it as well, she bought it and had the same problem! They gave her the go around and didn't refund her money. Never doing business with this horrible company again. Don't waste your time and money!
I ordered from this company in Aug. 6 2015. I got an email saying it was a special order and will take 3-4 business days to process. I called Aug 11th and left a message. This company called me back and said the 4th processing day will be Wednesday and since I paid extra for 2 day Air, that I will recover my product by Friday. I called numerous times on Thursday, because I didn't receive am email saying the product was shipped. I have not received a call back as well. This is fraud and deceptive practices. I'm calling my bank to get the 116.00 reversed. As a business owner, I'm very disappointed.
I have only ordered from AmiClubWear once, because they do not ship to the V.I. where I reside. I was happy with my purchase and the time it took to be processed and delivered. I bought from the "Door Buster" deals section, which I think is great. I also love that they often have huge discount promos on the entire site, like 45% or 50% off. However, I find that the shipping rate is a bit high, compared to some of the other stores I shop at.
Shoes, shoes, shoes, you must check out there shoes, I just love there shoes & boots. I've ordered beauty products, accessories, amazing boots and several pairs of shoes for super cheap prices like $17.99, $11, $9.99 & $5.99 for gorgeous heels, and reasonable shipping. There prices vary but they have great sales and sometimes free shipping deals. They have some nice clothing but most of it is to tight, short, sheer and sleazy for my tastes. But they have great lingerie, jewelry, accessories, plus size swimwear and lots of clearance items for awesome prices.
What you see is NOT what You get.
You plan a present, end up buying something from this company that looks great with the sizes you would like ... They send you totally different things ... When you call the customer service, They never consider your disappointment, make you go through hell to get your money back... Will never recommended to anyone..
I ordered 7 items from them on the 13th of June and on the 17th the order still says processing and I have already made my payment. I sent them an email asking when my items are going to arrive and got no answer. I shopped on this website a lot in the past but the service has really gone down to 0. Won't be shopping with them again after I get my items or if I ever get my items.
I purchased a pair of single sole mesh pumps in late April in a 7 1/2 and they were too big! I returned them & purchased single sole pumps in a size 7 but they were too small! I paid 14$ to return them & I was waiting for my store credit to purchase the shoes in a size 8 but when I called to ask the status they said they were returning the shoes to me because they were worn ! I have NO IDEA how they were worn if they didn't even fit me ! Why would I pay 14$ out of my own pocket & then another shipping fee for another size shoe if they were worn ?! Once I receive them back today I will be taking pictures & posting them on social media with this madness . Completely unacceptable & such a SCAM ! No wonder they ALWAYS have some kind of sale for cheap shoes because they charge a lot for shipping , you have to pay out of pocket to have shoes returned & they only issue store credit . NEVER AGAIN . Lesson learned , I would rather pay a little more money for the same shoes from LolaShoetique & get better service than with Amiclubwear . I may have lost out on 80$ including the return shipping and purchases but you've lost out on a loyal customer & all my clients, friends and family I recommended your site to !
Sad that I have had many orders from amiclubwear either out of stock, sent wrong item, and delayed shipping but never this. I order on May 12 thru Paypal and Ami was paid I kept asking for shipping info and to shut me up I was finally sent the info but when the order came it was not anything I ordered. So Amiclubwear sent me a return shipping label and told me once this order is return than I will get a refund or items. But than they said I had to close the dispute with Paypal to get my money or items. I felt I was being black mailed I read in other complaints that this was done before. I really enjoyed ordering from Ami although they are not perfect but as a person on fix income and trying to run a small business holding up items and money hostage is a sad day in retail. Rep Tiffany was very nice and professional.
I placed an order on the 4th for 3 pair of shoes. One of the items was an expanded assortment item, so I understand it can take an extra 3-4 days to process. I've called AmI about this order many many MANY times. Typically, you are on hold for 15 minutes before you are forced to leave a voicemail. I've left 2 voicemails and have even emailed them. No returned calls, no response to my emails. I have been able to reach 2 reps. 1 refunded me for shipping and told me she would forward the information to her warehouse (which was 3 days ago). The 2nd lady (who I talked to about 2 1/2 hours ago) told me she would walk over to the warehouse to see what's going on and she would call back. I'm still waiting on that phone call, and I am currently on hold waiting to reach someone (which I doubt will happen). This whole experience has really turned me off from AMI. Their return policy ensures that they are able to keep their money, their hours are really limited (8am to 3 pm), they are closed on weekends, and waiting on hold for 15 minutes every time you call is ridiculous. When I get my order, I can GUARANTEE I won't be doing business with Ami anymore. You think they would at least upgrade my shipping for having to wait this long (and 1 of the shoes I purchased was $90), but I guess that is asking too much. I see why my mom stopped shopping here years ago. This will be my last time patronizing this business. Believe that!!!!
Update: As I figured, I was on hold for 15 minutes just to have to leave yet another voicemail. This is really frustrating! My Mom warned me about shopping with Ami. I will be taking my business to another website. These practices are atrocious!!!!!!
I ordered 3 bikinis all in size large as I recently had plastic surgery and need tops to fit the new size. I am 5'2" and 120lbs so by no means a big girl but I do have wide hips which makes bottoms tricky. Sine my chest is larger (34DD) i thought a large would suffice......BOY WAS I WRONG!!! The bikinis i received were very poor quality and in no way a size large! both tops and bottoms were way to small to be used!
I reached out to customer service and originally was told they were final sale but was later contacted and informed they would allow me to return them since i felt they were advertised incorrectly. Customer service from beginning to end was great! I will shop with them again due 100% to the great customer service! Hopefully i get better luck with the dresses I plan to order with my in store credit!
My note to customer support....I must say I was a bit skeptical prior to placing my order. I saw some amazing shoes, went online to check out the previous customer reviews, which were all mixed. I called and spoke with someone and she assured me that the company is legit. My order arrived today(2nd day) and I must say the I'm pleasantly pleased. The shoes are a perfect fit and ready for Vegas this weekend! I'm sure most support emails are for complaints, not today. I work in customer service and understand the importance of giving props where due. You should know that you have done your work and gained a new customer.
Ready for Vegas new customer
I WAS A CUSTOMER to Ami Clubwear and the company kept Making mistakes! Sending me wrong items or cheap material. I purchased Items and had to go out of my way drive to they're warehouse to get the correct items and pay for there mistakes. The last and final incident I made a large purchase for the holidays and the company decided they would keep my merchandise and my money! That was the last draw! I kept calling for my items and or my money back and they disputed it! They said my items were shipped and delivered, yet no one was home. I never till this day Recieved anything! Not even a refund!! This company is Quick to take your money and send you cheap items or make mistakes and make you pay for them! I will NEVER shop here again!!
I really enjoy shopping on this site, I found it last summer and now I'm addicted. I love checking in to find great deals. I've gotten lots of compliments on the items I've found. There's a great variety especially in shoes!!!!
I've been a customer and buying from AMIClubwear since 2012!
I've ordered heels, boots, dresses, sweaters and swimsuits. You just have to look at the size charts, read the materials the clothes are made out of & use good judgement based on your body type. Ordering anything online is always a gamble but I have had the best luck with AMIClubwear on top of always getting discounts. I recently had an issue with receiving damaged merchandise. I contacted customer service and my issue was resolved within 24hrs. I will continue to purchase from this company.
I remember back then I use to ordered and everything was really cheap with an extra percent making it an excellent sale.but now when you trying to but something it shes you the price with the" included coupon" they are lies. People don't fall for all the false advertisement about 30% or 40% , what they do is just puts a big amount on regular price and then confuse you with a coupon so you think, you're taking a bargain, NOT! The material is cheap when the ups delivered the box is was torn and open,he was also concern as I was and suggested to check what was missing and call them right away. Some shoes were missing but they never helped me. Oh like some of you guys said the more you buy,the more the shipping cost,which is stupid. And some of you guys are saying no it's free shipping if you over $50 which they do that BUT then you can't use the coupon 30% off or 45% off and the total makes it more. I guess this amiclubwear is still successfully running by just stealing and lying from us
I ordered three dresses, one pair of shoes and one corset. Two of the dresses fit fine and were an accurate representation of the pictures on the website. The other dress that was pleather was far too small. I couldn't get it over my shoulders! All three dresses were a size small. The shoes were a perfect fit and accurately represented. If you want to buy a corset, however, buy one or two sizes larger. I am petite but busty (32 F) and usually a medium corset fits. I ordered a medium from Ami clubwear and it was too small. Also, I had to pay another $14.65 COD when my package arrived. This was AFTER I was charged shipping and handling to Canada. For $6 dresses and $15 corsets it's not worth my while to return them. For the reviewers that say their purchases don't look anything like the picture or are cheaply made, remember you get what you pay for. I didn't expect couture and I didn't get it!
I bought a dress that was mermaid style and when I received the product, it was too long (I am 5'7 & the dress was about 6'1) and very thin. The dress was not done professionally because it did not have seems. Overall the product was a nightmare!
I have now been waiting for 5 months for the goods I paid for twice to be delivered. The excuses continues from their customer service department with no action or concern for me as the customer. They keep on telling me that they are also losing money in this deal but yet they keep the money that I paid them.
Totally utterly unacceptable service. I will never make use of them again. I will continue to hound them to repay my money.
Think of it like this: You're a guy who’s ahead of the game and order a slug of slutty gift items for Valentine's Day on their website 10 whole days before Valentine's Day. All is good! You've examined other sites, but were able to get it ALL on this site. You get email confirmation about the order that same day. So, the arduous task of shopping for Valentine’s Day is DONE--- way in advance! YES!!!
Don’t be so naïve…
You don’t think too much about it cause you’re a busy person and your past online transactions have been delivered like clockwork. However, you hear nothing from the very local AMI Clubwear for a week. Hmm. You decide to call on Wednesday morning, 3 days before Valentine's Day to see what’s up. A rudely lackadaisical woman assists you and tells you the main item in your order is unavailable. She issues you a store credit refund, but you insist on a credit to your personal account. She tells you the rest of your order will ship soon. There is no apology.
OK. BIG letdown. This sucks! No red, chunky-heel strappy plats to go with the lacy red corset and garters. Boo . At least those sexy black, ankle-strap Mary-Janes will be coming to go with the lacy red and black Babydoll!
…You wake on Thursday morning trying hard to contain your excitement. You have your routine cup of coffee while examining your email. There’s an email from AMI. Yippee!!!
"We regret to inform you that we were not be able to fulfill the remainder of your order. A refund has been issued back to the original form of payment and an email confirmation has been sent to confirm the refund issued. Please allow up to 10 business days for the refund to show back onto your original form of payment….”
And with that, my readers, AMI Clubwear, The San Gabriel Valley’s only stripper supply house has proven to me that they are a VERY BIG joke!
Tip for consumers: Shop at your own risk!Ask Michael about AMIClubwear
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