I work in customer service and understand the importance of giving props where due. (in 53 reviews)
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What you see is NOT what You get.
You plan a present, end up buying something from this company that looks great with the sizes you would like ... They send you totally different things ... When you call the customer service, They never consider your disappointment, make you go through hell to get your money back... Will never recommended to anyone..
I ordered 7 items from them on the 13th of June and on the 17th the order still says processing and I have already made my payment. I sent them an email asking when my items are going to arrive and got no answer. I shopped on this website a lot in the past but the service has really gone down to 0. Won't be shopping with them again after I get my items or if I ever get my items.
I purchased a pair of single sole mesh pumps in late April in a 7 1/2 and they were too big! I returned them & purchased single sole pumps in a size 7 but they were too small! I paid 14$ to return them & I was waiting for my store credit to purchase the shoes in a size 8 but when I called to ask the status they said they were returning the shoes to me because they were worn ! I have NO IDEA how they were worn if they didn't even fit me ! Why would I pay 14$ out of my own pocket & then another shipping fee for another size shoe if they were worn ?! Once I receive them back today I will be taking pictures & posting them on social media with this madness . Completely unacceptable & such a SCAM ! No wonder they ALWAYS have some kind of sale for cheap shoes because they charge a lot for shipping , you have to pay out of pocket to have shoes returned & they only issue store credit . NEVER AGAIN . Lesson learned , I would rather pay a little more money for the same shoes from LolaShoetique & get better service than with Amiclubwear . I may have lost out on 80$ including the return shipping and purchases but you've lost out on a loyal customer & all my clients, friends and family I recommended your site to !
Sad that I have had many orders from amiclubwear either out of stock, sent wrong item, and delayed shipping but never this. I order on May 12 thru Paypal and Ami was paid I kept asking for shipping info and to shut me up I was finally sent the info but when the order came it was not anything I ordered. So Amiclubwear sent me a return shipping label and told me once this order is return than I will get a refund or items. But than they said I had to close the dispute with Paypal to get my money or items. I felt I was being black mailed I read in other complaints that this was done before. I really enjoyed ordering from Ami although they are not perfect but as a person on fix income and trying to run a small business holding up items and money hostage is a sad day in retail. Rep Tiffany was very nice and professional.
I placed an order on the 4th for 3 pair of shoes. One of the items was an expanded assortment item, so I understand it can take an extra 3-4 days to process. I've called AmI about this order many many MANY times. Typically, you are on hold for 15 minutes before you are forced to leave a voicemail. I've left 2 voicemails and have even emailed them. No returned calls, no response to my emails. I have been able to reach 2 reps. 1 refunded me for shipping and told me she would forward the information to her warehouse (which was 3 days ago). The 2nd lady (who I talked to about 2 1/2 hours ago) told me she would walk over to the warehouse to see what's going on and she would call back. I'm still waiting on that phone call, and I am currently on hold waiting to reach someone (which I doubt will happen). This whole experience has really turned me off from AMI. Their return policy ensures that they are able to keep their money, their hours are really limited (8am to 3 pm), they are closed on weekends, and waiting on hold for 15 minutes every time you call is ridiculous. When I get my order, I can GUARANTEE I won't be doing business with Ami anymore. You think they would at least upgrade my shipping for having to wait this long (and 1 of the shoes I purchased was $90), but I guess that is asking too much. I see why my mom stopped shopping here years ago. This will be my last time patronizing this business. Believe that!!!!
Update: As I figured, I was on hold for 15 minutes just to have to leave yet another voicemail. This is really frustrating! My Mom warned me about shopping with Ami. I will be taking my business to another website. These practices are atrocious!!!!!!
I ordered 3 bikinis all in size large as I recently had plastic surgery and need tops to fit the new size. I am 5'2" and 120lbs so by no means a big girl but I do have wide hips which makes bottoms tricky. Sine my chest is larger (34DD) i thought a large would suffice......BOY WAS I WRONG!!! The bikinis i received were very poor quality and in no way a size large! both tops and bottoms were way to small to be used!
I reached out to customer service and originally was told they were final sale but was later contacted and informed they would allow me to return them since i felt they were advertised incorrectly. Customer service from beginning to end was great! I will shop with them again due 100% to the great customer service! Hopefully i get better luck with the dresses I plan to order with my in store credit!
My note to customer support....I must say I was a bit skeptical prior to placing my order. I saw some amazing shoes, went online to check out the previous customer reviews, which were all mixed. I called and spoke with someone and she assured me that the company is legit. My order arrived today(2nd day) and I must say the I'm pleasantly pleased. The shoes are a perfect fit and ready for Vegas this weekend! I'm sure most support emails are for complaints, not today. I work in customer service and understand the importance of giving props where due. You should know that you have done your work and gained a new customer.
Ready for Vegas new customer
I WAS A CUSTOMER to Ami Clubwear and the company kept Making mistakes! Sending me wrong items or cheap material. I purchased Items and had to go out of my way drive to they're warehouse to get the correct items and pay for there mistakes. The last and final incident I made a large purchase for the holidays and the company decided they would keep my merchandise and my money! That was the last draw! I kept calling for my items and or my money back and they disputed it! They said my items were shipped and delivered, yet no one was home. I never till this day Recieved anything! Not even a refund!! This company is Quick to take your money and send you cheap items or make mistakes and make you pay for them! I will NEVER shop here again!!
I really enjoy shopping on this site, I found it last summer and now I'm addicted. I love checking in to find great deals. I've gotten lots of compliments on the items I've found. There's a great variety especially in shoes!!!!
I've been a customer and buying from AMIClubwear since 2012!
I've ordered heels, boots, dresses, sweaters and swimsuits. You just have to look at the size charts, read the materials the clothes are made out of & use good judgement based on your body type. Ordering anything online is always a gamble but I have had the best luck with AMIClubwear on top of always getting discounts. I recently had an issue with receiving damaged merchandise. I contacted customer service and my issue was resolved within 24hrs. I will continue to purchase from this company.
I remember back then I use to ordered and everything was really cheap with an extra percent making it an excellent sale.but now when you trying to but something it shes you the price with the" included coupon" they are lies. People don't fall for all the false advertisement about 30% or 40% , what they do is just puts a big amount on regular price and then confuse you with a coupon so you think, you're taking a bargain, NOT! The material is cheap when the ups delivered the box is was torn and open,he was also concern as I was and suggested to check what was missing and call them right away. Some shoes were missing but they never helped me. Oh like some of you guys said the more you buy,the more the shipping cost,which is stupid. And some of you guys are saying no it's free shipping if you over $50 which they do that BUT then you can't use the coupon 30% off or 45% off and the total makes it more. I guess this amiclubwear is still successfully running by just stealing and lying from us
I ordered three dresses, one pair of shoes and one corset. Two of the dresses fit fine and were an accurate representation of the pictures on the website. The other dress that was pleather was far too small. I couldn't get it over my shoulders! All three dresses were a size small. The shoes were a perfect fit and accurately represented. If you want to buy a corset, however, buy one or two sizes larger. I am petite but busty (32 F) and usually a medium corset fits. I ordered a medium from Ami clubwear and it was too small. Also, I had to pay another $14.65 COD when my package arrived. This was AFTER I was charged shipping and handling to Canada. For $6 dresses and $15 corsets it's not worth my while to return them. For the reviewers that say their purchases don't look anything like the picture or are cheaply made, remember you get what you pay for. I didn't expect couture and I didn't get it!
I bought a dress that was mermaid style and when I received the product, it was too long (I am 5'7 & the dress was about 6'1) and very thin. The dress was not done professionally because it did not have seems. Overall the product was a nightmare!
I have now been waiting for 5 months for the goods I paid for twice to be delivered. The excuses continues from their customer service department with no action or concern for me as the customer. They keep on telling me that they are also losing money in this deal but yet they keep the money that I paid them.
Totally utterly unacceptable service. I will never make use of them again. I will continue to hound them to repay my money.
Think of it like this: You're a guy who’s ahead of the game and order a slug of slutty gift items for Valentine's Day on their website 10 whole days before Valentine's Day. All is good! You've examined other sites, but were able to get it ALL on this site. You get email confirmation about the order that same day. So, the arduous task of shopping for Valentine’s Day is DONE--- way in advance! YES!!!
Don’t be so naïve…
You don’t think too much about it cause you’re a busy person and your past online transactions have been delivered like clockwork. However, you hear nothing from the very local AMI Clubwear for a week. Hmm. You decide to call on Wednesday morning, 3 days before Valentine's Day to see what’s up. A rudely lackadaisical woman assists you and tells you the main item in your order is unavailable. She issues you a store credit refund, but you insist on a credit to your personal account. She tells you the rest of your order will ship soon. There is no apology.
OK. BIG letdown. This sucks! No red, chunky-heel strappy plats to go with the lacy red corset and garters. Boo . At least those sexy black, ankle-strap Mary-Janes will be coming to go with the lacy red and black Babydoll!
…You wake on Thursday morning trying hard to contain your excitement. You have your routine cup of coffee while examining your email. There’s an email from AMI. Yippee!!!
"We regret to inform you that we were not be able to fulfill the remainder of your order. A refund has been issued back to the original form of payment and an email confirmation has been sent to confirm the refund issued. Please allow up to 10 business days for the refund to show back onto your original form of payment….”
And with that, my readers, AMI Clubwear, The San Gabriel Valley’s only stripper supply house has proven to me that they are a VERY BIG joke!
Tip for consumers: Shop at your own risk!Ask Michael about AMIClubwear
I am very very disappointed with the material/quality of the clothes. I just received my order today and no words can explain how disappointed and angry I was. The dress did not look anything like the pictures. I ordered the gorgeous black lace plunge slit front sexy mermaid maxi dress planning to wear it on my 21st birthday but there was a hole near the bottom of the dress, it was very disappointing not just that but the quality wasn't great either. I ordered 5 dress and 1 shoe and the only thing I was actually satisfied with was the shoe. I would not recommend amiclubwear to anyone at all! It doesn't compare to WETSEALs t-shirts. I wished I had done some reviews before ordering stuff from here.
I purchased 5 swimsuits. The quality of these swimsuits is beyond cheap! The minute I tried one on, one of the straps popped and broke off. I'm 5'5" (115 lbs) and ordered a medium, so it wasn't like I was trying to squeeze into a suit way too small for me. They don't allow returns on anything (only store credit) and not even store credit on swimsuits. I can understand the rule for not allowing swimsuit returns if the customer changes their mind, but when the product rips the first time you put it on, it's FRAUD!!
Tip for consumers: Their swimsuits are cute, but not worth the money or hassle if you can't even wear them when they arrive. Don't buy from Amiclubwear!!Ask Lisa about AMIClubwear
For woman with flat chest and no discernible curves, a tight fit black dress can actually make them look more like a pencil then a woman. Stylists suggest low necklines or even off shoulders, with trimmings over the bust or piping below the bust giving the impression of a bosom and then again some padding or design just below the rib cage to give the waist a illusory curve. According to these argues I have bought a black dress from amiclubwear.com. I think the dress is good fit that I required.
Before I ordered my 6 pairs of shoes from AMIClubwear, I read the reviews and they were sort of mixed so I was a little worried but then I saw what a bargain the shoes were and I just couldn't pass that up. I'm so glad that I didn't pass it up because I just got all 6 PAIRS today and they were all ordered on the 7th and arrived on the 9th. These were clearance/doorbuster items so I knew that there was no return/refund on this, so I made sure to look through each item properly to be sure I really wanted them. The shoes look just like the images on the website, so I'm super happy about that. I think the company was pretty clear on their website about return and payment policies, so it's really important to read everything before making a purchase. I'm certainly going to be shopping again with you guys! Thanks :)
Horrible customer service. I ordered 34 items and all didn't fit/cheap material/nothing like the pics. I was only allowed to exchange 3 of the 34 due to them being damaged. Had to pay for my own shipping back to them and spent hours trying to get someone on the phone. I will NEVER shop here again!!!
Tip for consumers: HORRIBLE!!!!!! Worst customer service I have ever experienced.Ask Hope about AMIClubwear
I have be very satisfied shopping with AMICLUBWEAR. My first purchase was the Fuchsia black lace trim sexy 2pc pucker back bikini UPC 1310999. The swimsuit looks great on, I love it!!
My second purchase is a pair of Machi Taylon-5 black boots UPC 886558! Again very happy. Third purchase was a pair of Machi Carison-7 boots black UPC 1145799! Love them to.. Forth item purchased was the black buckle strappy combart boots UPC 1403880, only complaint with these is that they run very small. Normally I wear a 5.5 but these are a little tight wish I would've got a 6!! Fifth purchase was two pairs of boots, one was the black star studded thigh high platform boots UPC 884054, I love these boots they are super HOT on.. second pair I ordered was the black lace up studded boots UPC 1545369, unfortunately these were on back order and probably never coming in stock again, I really liked the way these looked wish I could've got them.. But I ended up with a pair of another Dollhouse boots, black UPC 1545369 their ok really haven't worn them yet!! I just got my order today for my Mark & Maddux Travis01 UPC 1552550, they look super cute an I can't wait to wear them!! I really like the fast shipping never takes over a week to get normally have in 3 days tops, but that could be because I'm kinda close to their where house!! Overall I'm very happy shopping here, now I know what brand to order in a size 5.5 and a size 6!! Thank you and I will continue to shop with you, and I tell everyone that comments on my boots where I got them from...
i am extremely displeased with this site i placed an order on 12/2/2014 during their cyber sale allowing for the expanded assortment boots i wanted to be 55% off what a deal right no wrong after almost 3 weeks of waiting for my order i contacted them several times and was finally told that the boots i paid for were out of stock (although even now they are on the website in my size) so i agreed to exchanging them for another pair of expanded assortment boots so that i could still take advantage of the cyber sale discount on these type of shoes which are normally never included on any type of coupon or sale well after another 4-5 days i finally receive my order and my replacement boots wear not only damaged and obviously used they had this terrible mildew type odor to them. trying to return them i asked if i could just exchange them for my original order because i noticed they are still available on the website and i was told no exchanges and that i could return them for store credit which does me no good because i cant just purchase the boots i wanted due to them no longer being on sale and that im to pay a 15% restocking fee on these piece of crap used stinky damaged shoes i didnt order in the first place. the fact that they can send shoes out in this condition is an outrage and there is not anywhere on the website that states they are selling used shoe needless to say they have lost my biz
"the worst customer service ever. purchased 2 sweater dresses, on the picture it looked like short dresses , when it arrived it looked more like a regular short sweater, i returned it over a month ago for a store credit, I still dont have that credit, i email customer support, call the sales, nothing, I get nothing back. the site specifically states that I wil get my credit in 10 business days, it has been well over a month and still nothing. I recently received an email from sales stating that I have my credit, well I log into my account and its $0, so I reply back to the email and the email came back to me saying that the message cannot be sent back to that address. Worst customer service ever, I swear, this is so irritating. totally worthless place. I dont even want a store credit, I just want my money back because I will not be ordering from this rediculous place ever again."
Tip for consumers: dont waste your moneyAsk Lusine about AMIClubwear
I wear a 9 in shoes so that's what I got and when I put it on it felt like a 7 on my feel love the shoes but run small couldn't really enjoy them but I know next time ti get a size bigger
I still have not received this order. It was returned to sender on Dec. 2 2014 and I have not yet been contacted to correct the address and re-ship the item. I tried notifying AMIClubwear prior to delivery that it took too long for it to be shipped out and I would not be able to receive it at the address provided during shipping. I assume at this point I have wasted the cost of the entire purchase.
I like to AMICLUBWEAR's shoes more and more! Very on trend, more than comfortable and usually always within my budget. They supply comfortable softer materials the high end quality shoes. AMICLUBWEAR.com is a best place to buy lots of styles and mate... Read more
Tip for consumers: buy from here it's goodAsk Patty about AMIClubwear
AMIClubwear has good things but their customer service is horrible! They are extremely unprofessional and lie to clients and they are NEVER willing to look out for the clients interest as most companies would. They need to work on their customer service skills or hire better employees.
High quality customers support & quick shipping time. I've bought about 10 dresses & shoes from AMIClubwear, Everything was qualityful. I'm really happy to buy from here & recommended to buy again. Thank you AMIClubwear :)
Refund on Returns it rake at least almost a month before i see the credit. When asking for RA number it take a weeks before I get a respond. When you call on help line I'm on hold for almost an hour.
I placed an order on December 2 for 4 swimsuits, and I just received notification that my product was shipped out on December 15. It is unacceptable for product to ship out almost 2 weeks after the order was placed. If that is the case, then you need to NOTIFY the consumer. Maybe someone in your shipping department messed up and simply forgot to ship my items out, but this is truly disappointing. I have been ordering from your site for over 2 years, and the delays in shipping are becoming more frequent. If there is an item that was purchased, but was not in stock, then you need to ship the rest of the items out to the consumer. I find it very hard to believe that all four bikinis that I ordered were out of stock.
texture of the website is awesome great products with cheaper price . I have ordered a tank top, a maxi dress and pumps got them in 3 days. I love this website a lot.Good to navigate. recommend them
Tip for consumers: Good to navigate. recommend themAsk Bharat about AMIClubwear
Thank you AMIClubwear for very fast shipping :) I've ordered 5 dresses from AMIClubwear & received within 7 days. & Dresses was eye catching. Highly recommended to buy again.
Amiclubwear is the greatest footwear website, my personal favorite footwear only on Amiclubwear. I am fed up with never-ending shop walk where nothing is available. Amiclubwear makes everything very easy. Very easy browsing, I'm able to find anything I desire.Amiclubwear makes our way of life a lot simpler. Highly Recommended.
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