AgodaReviews 4,443

🚨 Agoda is a total scam and a disgrace. They stole €95 from me for absolutely NOTHING — no booking, no service, no refund. My booking #*******036 for Hotel Serbia Garden (13–14 September) was never fulfilled, and yet they charged me and refused to return the money. After more than three weeks of pathetic "investigations" and endless, meaningless emails, they offered only empty apologies and zero solutions. This company is dishonest, incompetent, shameless, and greedy — their only goal is to take your money and run. Avoid Agoda like the plague. Use Booking.com or any other real platform — anything is better than this scammy, useless disaster of a company

I made a reservation through Agoda in July for a 5-day, 4-night stay at DoubleTree Suites by Hilton Phoenix.
When I arrived for check-in on October 6, I was informed that all rooms were fully booked and was told to move to another hotel for two nights before returning. I objected to this unfair situation, but DoubleTree staff claimed there was nothing they could do and directed me to stay at the Crowne Plaza Phoenix Airport – PHX, assuring me that DoubleTree would cover the cost.
Reluctantly, I stayed at the Crowne Plaza for two nights. However, the hotel and room were far below my expectations. The room I was provided (Standard Room, 1 King Bed) was of significantly lower grade compared to the one I originally booked at DoubleTree (1 X 1 Qn 1 Bdrm Ste Mobility Accessible Tub), and breakfast was not included. I also confirmed through Agoda that there was a substantial price difference between the two rooms.
When I returned to DoubleTree on October 8 to check in again, I filed a complaint about the unfair situation and requested a refund for the price difference between the two hotels. However, I was told that since I had booked through Agoda, DoubleTree could not take any action, and my request was denied.
The overbooking that caused this inconvenience is the fundamental issue, and the response I received from DoubleTree afterward was extremely poor. Despite having made my reservation three months in advance, I was still displaced to another hotel without a reasonable explanation. I formally requested clarification as to why I was selected to be relocated, but never received an appropriate answer.
I also submitted a formal complaint through Agoda regarding DoubleTree's unfair handling of the matter. However, Agoda did not act on behalf of the customer. Instead, Agoda merely forwarded DoubleTree's response or advised me to accept the situation as it was.
Each time I sent an email, a different Agoda representative replied, forcing me to repeat the same explanations over and over again. When I finally spoke with an Agoda representative by phone, the person spoke only from their perspective and abruptly ended the call while I was explaining my concerns — a completely unacceptable and unprofessional act.
I requested to speak with a responsible manager and asked for their contact information, but that request was ignored. It is deeply disappointing that Agoda, as an intermediary, failed to advocate for the customer or ensure that DoubleTree provided an appropriate resolution.
This entire experience — from overbooking, inadequate accommodation, lack of compensation, to poor communication — has left me extremely dissatisfied and frustrated.
My requests are as follows: 1. I would like to know the clear and specific criteria DoubleTree used to determine that I should be relocated to another hotel. 2. I would like to know how Agoda represented me as a customer and what claim was made to DoubleTree regarding the unfair treatment I experienced. 3. I request compensation for the exact price difference between the downgraded room at the Crowne Plaza and my original DoubleTree booking.
I request a sincere apology for the unacceptable behavior of the Agoda representative who abruptly ended our phone call, and for the overall poor customer service.

I booked a week-long stay at a hotel advertised on Agoda as "newly built," with a 4.6/5 rating. I paid the full amount upfront through Agoda, as a "Pay Now" booking. Upon arrival, I was told my room had a plumbing issue and that I'd be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. The actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction—both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3/5 rating—a clear downgrade from what I paid for. I contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel—because my booking was fully settled with Agoda. For several days, Agoda responded with automated requests for documentation I couldn't provide—like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge "significant discrepancies in the quality of your accommodation." They then offered a 20% refund—but framed it as a "gesture of goodwill," not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. I'm sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it's inconvenient. I've since switched permanently to Trip.com and filed a chargeback with my bank—because fair compensation shouldn't require a fight. If you book with Agoda, document everything. And don't assume loyalty will be respected.

Only started using Agoda before my current trip to Asia as my go to site was booking.com but it seems there have been some issues in Turkey with this booking engine and I didn't want to risk anything! Agoda's reviews seemed good enough and they also seemed to be reliable! Last thing I ever wanted was to spend days/weeks researching places, booking something then arriving there with no record of my reservation! Luckily, that wasn't my issue but I hooked a property on Agoda in South Korea with them as my first time to any real Asian country which included airport transfers after over 12 hours of travelling only to find out that the hotel refused to give me the transfers, claimed it wasn't included even though it was clearly stated on my confirmation and also on the Agoda website and ended up paying $35 out of pocket! The hotel literally emailed me to take a taxi and pay for it or they would allow me to cancel the hotel for no charge all this after I was at the airport and literally feeling overwhelmed and lost in a different country! I had no other place to go and decided to contact Agoda later to see what they could do! After several emails back and forth, they advised me that transfers were included in my booking and needed to be confirmed 48 in advance and that I need to contact the hotel directly even though no one spoke English there and email was the only form of contact! When I booked the property initially, I have them my flight details and I also contacted them a week before asking how the transfers worked? It appears that Agoda is good at taking your money, blasting you with email coupons, 1 hour specials (like an infomercial) but not good at actual customer service when there's an issue! I will consider deleting my account after this trip and staying with either Expedia and Booking.com after this unsettling experience with Agoda in addition to filling out their survey stating the bad experience and having sent them several further emails with NO response at all! Just a word of warning with these guys and especially if something goes wrong!

In Agoda c'era un volo a 48 euro anziché 51 comprese tasse e supplementi, ho acquistato quel volo e senza essere stato avvisato sulla carta mi hanno addebitato 61,40 euro e nonostante avessi lo screenshot del volo a 48 euro hanno detto che non era valido e si sono rifiutati di cancellare la prenotazione anche se la richiesta è stata immediata. Scandaloso sono dei ladri. La loro risposta alle recensioni è totalmente falsa, vogliono dimostrare una disponibilità che non esiste, una volta che ti hanno rubato i soldi di sicuro non te le restituiscono ma vogliono mostrare una falsa correttezza

Do NOT use this company to book your travel. They give you erroneous information and do not give you the correct number to call to change or cancel your reservation. This is not a legit company to do business with they are BAD customer service. DO Not USE. Would give them a zero if I could!

I have never in my life experienced such pathetic, dishonest, and useless "service" as what Agoda provides. The hotel promised me a refund (minus the first night), confirmed it TWICE over the phone, and told me everything would be processed through Agoda. But Agoda did NOTHING. They refused to honor it, ignored the agreement, and left me without a single cent back.
At this point, I honestly don't know if Agoda just doesn't give a damn about their customers or if they simply steal the refunds for themselves. Either way, it's a complete scam. They don't help, they don't solve problems – they just take your money and hide behind empty excuses.
Calling Agoda "customer service" is a bad joke. They are unreachable, unhelpful, and absolutely shameless. They wasted my time, destroyed my trust, and showed zero professionalism. I will NEVER use Agoda again and I strongly advise every traveler to stay away from this company.
A disgusting, money-grabbing platform with no respect for people. Shame on you, Agoda.

I have rarely experienced such frustrating and unprofessional service. Our booking with Agoda was fully paid, yet due to a lack of proper communication and missing information from their side, we could not check in at the hotel. Despite having all documentation proving the hotel's agreement to a refund and the additional costs incurred from finding an alternative accommodation, Agoda repeatedly failed to resolve the issue. Each response from Agoda customer service seemed automated or scripted, often ignoring the documents and facts we provided. Responsibility was constantly shifted between Agoda and the hotel, with no one taking ownership. Attempts to get our money back have so far been futile. This review is a warning to anyone considering using Agoda: while their website may be convenient for booking, their customer support system does not protect the client in case of problems, and in practice, refunds and resolutions can be nearly impossible to obtain.

The Worst Booking App Ever – Stay Away from Agoda!"Agoda is not a travel service – it's a scam machine in disguise."
If I could give zero stars, I would. Agoda is by far the worst booking platform I have ever dealt with. They push all the blame onto hotels when things go wrong, even though they are the middleman and should take responsibility. They advertise rooms that are completely different from reality – no proper verification, no quality check, nothing. When you ask for a refund, they refuse to take responsibility, offering only 15–45% at most, no matter how bad the situation is. Refunds take 3–6 months, and even after chasing them since July, I still haven't received my money back. The refund amount is just a few dollars, yet they delay endlessly. Their support is slow, unhelpful, and selfish – clearly designed to protect Agoda's profit, not the customers. This company clearly exploits customers, minimizes payouts, and shifts all the burden onto the consumer. Their so-called "refund policy" is a joke – a scam wrapped in corporate language. Do NOT trust Agoda. They are unreliable, irresponsible, and dishonest. Save yourself the stress and book directly with hotels or use other platforms that actually respect customers. Every step of their service is designed to frustrate customers until they give up

I booked a cheap hotel through Agoda. Posted instructions told me to wait for the manager. While waiting I was told by two different people, who emerged from what appeared to be the office, that they had no rooms, I then received a notification that my booking was cancelled. This turned out to be an error, it was from an earlier booking that I did not complete. I was not expecting a cancellation as I did not complete the booking. Also it was made over two hours earlier and I got "confirmed" from my other booking almost immediately. I see this as an error on Agoda's part that hey should correct. I went to another motel.
I had a very difficult time contacting customer service. They have endless selections, none of which applied to my issue. Each selection expounds on how great it is to do everything online. When I did get through, they contacted the hotel and, based on this, refused a refund. Another check box, no acknowledgment that they even recogized my problem.

Over several days, Agoda repeatedly gave me contradictory information about my booking amendment.
First, they claimed the hotel refused to change the dates.
When I contacted the hotel directly, they confirmed in writing that they would be happy to change the dates if Agoda approved it. Then Agoda changed their explanation, saying now it's a "booking partner" blocking the change — a partner I was never informed about during booking. This feels dishonest and misleading. Such inconsistency and lack of transparency wasted my time and damaged my trust. I will not be booking through Agoda again.

Fiz uma reserva com bastante antecedência através da Agoda para o hotel NAU Salgados Palm Village – All Inclusive, com datas para agosto de 2025. O nome da unidade, visível no site da Agoda, no e-mail de confirmação e no voucher em PDF, incluía claramente "All Inclusive" — o que me levou a acreditar, como qualquer consumidor, que esse regime estaria incluído. Só mais tarde soube que o hotel tinha mudado de nome (agora Marriott Residences Salgados Resort) e que já não oferece regime de tudo incluído. Contactei diretamente o hotel, que confirmou a mudança. Em nenhum momento a Agoda me alertou para isto — e pior: recusam assumir qualquer responsabilidade, dizendo que como "All Inclusive" não aparece nos benefícios detalhados, não há erro da parte deles. O problema é que em lado nenhum da reserva foi dito que era "apenas alojamento", o que, aliado às informações nos vários pontos de comunicação, criou uma expectativa legítima. Agora, cancelar a reserva implica pagar muito mais por opções equivalentes, e a Agoda simplesmente empurra a culpa para o cliente. Sinto-me enganado e desprotegido como consumidor. Não recomendo a utilização da Agoda, sobretudo quando existem alternativas mais transparentes no mercado. Se algo correr mal, a empresa não assume o erro, não compensa, nem resolve — apenas responde com frases automáticas.

How exactly does Agoda calculate airline fees? That's the real question hidden behind all the vague explanations provided. To get a clear answer, I contacted the airline myself. They confirmed that the name correction fee is either completely free or no more than $2. Even that $2 is not an airline charge — it goes straight to Agoda as a handling fee. Yet, Agoda demanded $25 for a one-letter name correction, labeling it as an airline fee. On top of that, they charged an additional $20 as a service fee, bringing the total to $45. This is not a misunderstanding — it's intentional manipulation of information to inflate charges. That is outright deception. I have attached proof of payment. The amount was converted into Vietnamese Dong as I used a local card. Agoda clearly specified the breakdown: $25 for the so-called airline fee $20 Agoda service fee
Total: $45 (approximately 1,174,322 VND) These misleading practices only prove how far Agoda is willing to go to exploit travelers who trust the platform. The truth is simple — no amount of hidden fees, vague explanations, or manipulated terms can cover up how Agoda treats its customers.

Worst company, its a scam. I got documents from hotel to a accept the cancelation. But agoda declined to pay back the money. Contact them for 1 month and promise keep saying, even you send them the document they still not accept it. This is a scam company.

My wife and I saved for over a year for a once-in-a-lifetime honeymoon through Europe. One of our hotel stays, in Milan, was booked through Priceline but routed through Agoda (without our knowledge). One week before the stay—while we were already in Europe—we got an email from Agoda saying the hotel overbooked and canceled our reservation. Customer service was dismissive and rude. One rep said, "What do you want me to do?" and hung up. Another refused to help due to a minor name mismatch. I was offered AgodaCash or a refund in 30 days—while hotels in Milan had tripled in price. We couldn't afford to rebook and had to cancel our time in Italy. I reached out to Agoda's leadership on LinkedIn. The CEO viewed my message. No response. No apology. Not even acknowledgment. This was our honeymoon. My wife is pregnant. We were left completely stranded and ignored. Avoid Agoda at all costs. They don't stand by their customers—or their word.

Agoda cancelled my first hotel reservation, made 2 months in advance, at the last moment, under the pretext of the problems with credit card payment. Found out about it only at the front desk of the hotel during check in. No warning email about the problem was sent. They refused to accept an alternative credit card info. Second reservation was confirmed during a phone call with Agoda who assured me that everything was OK, and they already had on file another credit card info, however, later another email from Agoda said that they still could not proceed with my reservation or use my updated payment method and I was basically forced to cancel the reservation. Had to urgently search for another hotel (at a higher price of course).
Will never use this company again.

I rarely leave negative reviews, but my experience with Agoda has been incredibly disappointing and deserves to be shared. I booked a stay through their platform from 18–20 April at a property listed as "Central London Rooms." During the stay, I encountered serious safety concerns, including illegal drug use at the property — something I reported to Agoda immediately. Shockingly, more than two weeks later, the property is still being advertised, and no meaningful action has been taken. In addition to this, my £80 deposit, which I paid by bank transfer as instructed by the property, has still not been refunded. I followed all proper channels, contacted Agoda's customer service multiple times, and was promised that conversations would remain open. Instead, they were closed with no resolution. To make things worse, I was recently told I needed to provide a letter from my bank stating that I am not disputing the booking — implying that my decision to raise a dispute was the reason they wouldn't help me further. This felt like an inappropriate attempt to pressure me into withdrawing a legitimate complaint, rather than addressing the core issues. Agoda has failed to take responsibility for the listings on their site, failed to act on serious customer safety concerns, and failed to follow through on their own promises of support. I cannot recommend this platform to anyone, and I hope my experience serves as a warning to other travellers.

Do not book anything with them they hidden cancellation fees and customer service thats fake they write like they helping you in reality they will never resolve the issue you have to wait 48hours every time worst company ever

I booked a stay through Agoda and encountered a serious issue. Instead of proper assistance, I was bounced between multiple agents, each giving me copy-paste responses with zero accountability. After over ten emails, all I got was a laughable $14.92 compensation for a $115 booking, despite clear evidence of the problem. Agoda's customer service is a joke—no real resolution, just generic apologies. Avoid them if you value your time and money!

Scam to charge more money by Agoda. Price on screen was $1500 HKD less than that the Hotel offer. Went ahead to book with Agoda, turned out up-charging $6000 HKD once credit card info was provided. Ended up more than the price provided by the Hotel directly.

Tried to call the customer service about the payment processing issue and followed their instructions to submit a Best Price Guarantee claim. Hidden rules applied after payment said this case did not qualify for price match and refuse to acknowledge the payment processing issue.

And also, Agoda apparently do not care about customers writing negative reviews (as I mentioned to the representative over the phone). This confirmed the average 1.5 stars rating for Agoda on many other review platforms. They don't care about the users but finding all sorts of loophole to earn more.