25 Reviews for Agoda.com
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I hate this site, I have booked but I can never cancel my booking, they have charged me 100%. Not good
This is probably one of the worst websites that I have ever booked through and am so glad that a lot of other people have had such a poor experience with them. Other sites such as Booking.com, etc will provide correct reviews, better customer service and actually do a great deal with the hotel.
Agoda is a fraudulent company. They have stolen my photos and are misrepresenting my property in Powell River and Gillies Bay, Texada in BC Canada. I have contacted the Better Business Bureau and contacted Agoda directly to have them remove my properties from their site. I never heard of this company until I found my property listed on their site when I googled my property, Frolander Bay Beach Retreat and Gillies Bay Cabin recently. I have my own websites and chose to deal direct with inquiries. I have rentals available but their site claims I am booked. They also wrote a description that is false and very misleading.
Below is what I wrote to the fine folks at Agoda:
Your site shows a regular price of $62.95USD with a "Limited time offer Super Hot Deal" of $24.63. The regular price is fraudulent and completely misleading as a guest would expect to see a room that would cost the regular price. The hotel owner said the normal price is $31USD which is exactly what the promotional price comes to once taxes are added. Also, in the "hotel features" section it clearly states Internet in rooms-Wi-Fi access with a green check mark. This is inaccurate as there is no wi-if available in my room and there never has been. This is simply false advertising.
We booked an expensive holiday via Agoda and should have received 9% cashback via Topcashback. However 7 months on and they still haven't paid out. We've just received an email to say they will not pay because they cannot verify TopCashBack was the last link used to access their website.
We use TopCashBack for everything and very rarely have problems like this. We made two separate bookings, and both have been declined. I am very distrustful about companies who offer cashaback and then do not pay out so will not be using them again. Should have stuck with Eexpedia - always pay out and would have been cheaper in the end anyway!
Do not trust their lowest price guarantee.
They will not grant the difference to you even you found a lower price from other website. Their service attitude is really bad.
I travel alot and when i was travelling to asia this website seems a great way for booking as it provides paypal as well. Love this website for online booking.
What a bunch of twits. Useless twits.
I've had plenty of experience booking with hotel.com's - These idiots are really quite special.
Not only were the descriptions and photos totally misleading, they overcharged me on the rack rate by ~$40. The hotelier noticed this and instigated the refund for me, which was really decent of them.
Upon my return home, I noticed that Agoda had actually charged me the over inflated $178 twice. Now you'd think this would be pretty easy to rectify, right? Ho Ho Ho, So WRONG!
After multiple emails with attached credit card statements, I've been given the run around - each different "customer service" agent informing me that the $40 has been refunded and the $178 was for the hotel booking. DESPITE the fact that there is obviously 2 x $178 deducted from my credit card!!!!!
So, I tried calling the international assistance number (not a free call btw) and after a long conversation with another "customer service" agent - Her only suggestion was to email the credit card statement...
I've given up and will let the bank handle it.
Why bother with these morons when there are other online services advertising the same properties?
Be wary of this company, I have just returned from the Philippines where I booked a hotel through them for 2 occasions whilst away. I arrived at the hotel at 10:20 PM with wife and 2 year old to find it closed. I look at iPad and their site and Agoda have removed page for the hotel, I ring them and the response when I tell them it is closed is I will ring hotel. 15 minutes pass and get a reply saying moved us to a new hotel, but when arrive there, they have no idea about new booking. The receptionist sorts it out for us. I asked the new hotel how long has other hotel been closed, the reply 2 months!!
Agoda did not contact me regarding this, although obviously aware as they removed the hotel from their site.
Agoda people have never apologised for what has happened aqnd has cost me an extra £30+ in data usage phone calls etc.
Absolutely the worst customer service ever
Stay away from Agoda. Use Booking.com instead. Bad experiences with them aside, I am now plagued by their advertising targeting me since they acquired my email. I am sorry I ever tried them. Once you book with them say goodbye to your money and goodluck to getting your room!
I also have had it with Agoda. I booked a VERY expensive $500/night hotel, and then had to cancel the next day, due to a conflict in my husband's schedule. I looked for their cancellation policy, but could not find it on their website. Once I had booked the hotel, the cancellation policy was stated that you had to give them 45 DAYS notice, or you would be charge in full for the room!
I am trying to work with my credit card company, but they are siding with Agoda. I don't know why.
Stay away from these people - or be SURE that you look at the hidden fees BEFORE you book! Afterwards, it is too late - they will not make any concessions.
I booked a hotel in Manila for 3 days,hoping that upon arrival from the airport I can readily rest and sleep,the airport shuttle driver brought me to the address of the hotel,we were wondering why the hotel is closed,no one to talk to,i even doubted if the driver brought me to the right place,and he himself is wondering where the hotel is,we drove around,it is midnight,we can't find much people to inquire to,finally we have seen at least 2 people in the street,they showed us the hotel,so we were right ,the first hotel that we went to is the right hotel,but it is close.
The driver stayed too long with me,and he has another call for service,he said If I wanted to,he can get a taxi on the street for me or bring me to the hearest hotel,the nearest hotels are a bit costly,and most are fully booked due to easter holidays.
Being a solo traveler,and was put in such horrifying situation is thw worst night mare i have ever seen,for safey purposes I just booked the nearest hotel who has vacancy at a skyrocketing price.
I could been informed by Agoda that I can't be book and accomodated on the said hotel due to its closure,but mind you,when I tried booking another on the same day,i found out that agoda is still booking that hotel.
I was able to talk to the operations manager of the hotel after the easter holidays,I told them that Agoda keeps booking their hotel eventhough it is closed for renovation.
Please avoid agoda,i have a booking confirmation number,have paid my booking in full,but they are fraudulent,they will give their contact details,phone number is answered by answering machine,you will be spending a lot to inquire about the mess they have done to me,spending overseas call from manila to UK,WHERE THEIR TRUNKLINE IS.
AGODA RUINED MY HOLIDAY,spent most of my time while on holiday,contacting them,
To the consumers,please avoid Agoda.I am going to write to Australian Fair trading to seek help to save other consumers of this website from being a victim of fraud.
BE VERY CAREFUL WITH AGODA
I booked a hotel in dubai and they listed the price double everywhere else which I only discovered once I checked in to the hotel. Upon arriving the hotel staff too were surprised by the price I was charged and I can't even get a refund from agoda. According to their website, the "best price guarantee" they offer can only be claimed before checking in. Problem is I only found out about it after checking in so, try other websites, this one's a rip off in my experience. Plus it was too much hassle just confirming the booking; had to call them twice to get the confirmation. And they don't respond to any emails sadly!
Booked through Agoda about a week ago and recieved instant confirmation like stated on their website. We were absolutely delighted as we managed to get a city centre hotel just in time for a st patrick's weekend trip to Dublin. Thinking this was too good to be true, we wanted to double check with the hotel that our booking was ok. After several phone calls to our hotel in Dublin, we recieved an email to end it all saying "We have just recieved the email from Agoda today (this was a week after booking the hotel), however we have not allowed Agoda to allow bookings for our hotel and are now unfortunately booked for your requested dates", even though we had phoned Agoda and they had 100% ensured us the hotel had booked us in before the hotel had even recieved our details. I decided to phone Agoda so they could explain our situation and after being put on hold for a total of 40 mins and managing to speak to someone for about 5 mins, the communication barrier between me and the 'english' advisor was ridiculous and I still havent been able to get this situation resolved. With hotels already been all booked up for st paddys, there is no chance we are going to get a hotel in the city centre now without paying a fortune. AVOID AT ALL COSTS!
Booked three hotels in Thailand last July. Two had no problems. Booked a family room that was not available when we arrived. The hotel put us in a much smaller room that was advertised ad 1/4 the price I paid. Contacted Agoda and was told the would invesitgate. Many emails later, I get the same response. We need more time and will get back to you. I have the distinct feeling that they are stringing me along until I just give up. 5 months should have been enough time to investgate. Their loss. We travel to Thailand every year, but will not use them again. It's not a huge amount of money, but a decent business would have refunded it. Go ahead and use them, just hope nothing goes wrong.
I am surprised to read all the negative reviews about this site. My first experience with agoda is very nice & positive. I made a mistke in booking a hotel through agoda . after i found the mistake I cancelled the reservation. within two days I received the full amount. They didn´t charge not even one cent. Now I booked some other Hotels. After my stay in the hotels. Write more about their service
When using www.agoda.com to book a hotel room in Orlando FL, Florida & Conference Center Hotel, 1500 Sand Lake Rd, using the dates from March 12, 2013 to March 27, 2013, the site initially suggests a price of $108 per night, but on the next page the price has been altered to $999 per night. According to the hotel web site, there are no rooms in this price range at this hotel. My parents got a bill for 17000 dollars for 15 nights! This is fraud.
AGODA REWARDS POINTS CANNOT BE USED....SCAM SITE
My name is DEFRY YANTO from Indonesia
My agoda username is firstname.lastname@example.org
mOBILE PHONE: +628388127628
Here's the review of agoda.com::
According to agoda’s reward program that I have still around 397,855 points since 3rd of may 2012 points more for account email@example.com and I deserve to use it like other agoda’s member do it as well but ANDY is trying to stop me using those points with no clear reason at all.
on 4th april 2012
I want to use agoda point reward for redeeming to stay at POP HOTEL BANDUNG - Indonesia for 1 night to stay for 4 th april 2012
and after making payment they reject my booking without any reasons.
I have asked them the reason of cancellation but they never give clear reason about this cancellation
On 5th april 2012
I want to use agoda point reward for redeeming to stay at IBIS SOLO HOTEL - INDONESIA for 1 night TO STAY at 9th april 2012 and after making payment they reject my booking without any reasons.
On 8th april 2012
I want to use agoda point reward for redeeming to stay at BACK HOME Kuala lumpur - Malaysia for 9th may 2012 and they rejected again and again my booking without clear reasons
on 10th april 2012
I want to use agoda point reward for redeeming to stay at AMARIS PANAKUKANG HOTEL - INDONESIA for 10th of may 2012 and they rejected again my booking
On 17th april 2012
I want to use agoda point reward for redeeming to stay at PADMA HOTEL BANDUNG - INDONESIA for 28th april 2012 and they cancelled my booking again without any reasons
On 18,19,21th april 20120
I want to use agoda point reward for redeeming to stay at PADMA HOTEL BANDUNG - INDONESIA for 19th of may 2012 and they cancelled my booking again without any reasons
I'm as a customer of agoda have a right to use and redeem my reward points there
I HOPE you all will not get SCAMMED BY AGODA
Because THEY'RE TRYING TO CANCEL YOUR BOOKING WHILE YOU USE YOUR REWARDS POINTS
WHAT A SHAME!!!
Terrible service, located in Thailand but they have a UK number, must be a virtual number. Never refunded a cancelled booking which was legit in San Diego. When you try to call them to fix the problem, you have to enter your confirmation booking number. The system is smart to figure out if it's a future or past booking. If it's a past booking and you need to fix a problem, like your bill, they won't connect you. If it's a future booking, they'll talk to you over the phone and promise refunds but never do. Hate them.
I'm surprised to read all the negative reviews below about this site. I would have never used them if I read that all first. I booked about 8 hotels through this website for Japan and experienced no problems at all. The website can offer some pretty substantial discounts on room rates, you only need to compare Agoda's prices to the rates listed on the hotels own website. It's convenient way to find and compare hotels too. Theres no nasty additional charges like you get with webjet.com. We saved a lot of money with this website, but we didn't need to cancel or change anything either.
I cancelled my booking 1.5 months prior. Got a cancellation email, but still got charged the full amount. I noticed this in my bank statement. Contacted customer service, waited 36 hours (they promise to get back within 24) then sent a second customer service contact. Waited 72 hours, and then called my credit card company to dispute the charge. Pathetic that they can't even get back within the promised time and that they can't handle cancellations properly.
This site helps you book hotels. However, they mislead you with 'Cancellation Charges'. When booking is made, they show hotel cancellation policy which is 'Full Refund' if the booking is cancelled beyond certain number of days. However, they don't display their 'Processing Fees' for any cancellation in the text that displays cancellation policy. Thus, I got charged $15 for a hotel stay for one night of $25 although hotel did not charge any cancellation charges. Therefore, 'BE CAREFUL' while making any hotel booking thru www.agoda.com
I booked through them and i noticed that they have charge me direct unless they said that they will charge only before the first night and they changed the whole to be charged direct
No support and no reply on any issue
Fraud site realy
Stop dealing with them
Agoda do not trust. When it comes to cancellation they will adhere and will not refund. STAY AWAY
Since this website is not based in the United States it does not have to conform to our laws for false advertisement. Their description for a hotel in NYC listed breakfast included in the price for the room and claimed that each room had a balcony. When I contacted them to inform that their advertisement was wrong they made no attempt to redress the situation. BEWARE of AGODA.COM