AgodaReviews 4,436

The Worst Booking App Ever – Stay Away from Agoda!"Agoda is not a travel service – it's a scam machine in disguise."
If I could give zero stars, I would. Agoda is by far the worst booking platform I have ever dealt with. They push all the blame onto hotels when things go wrong, even though they are the middleman and should take responsibility. They advertise rooms that are completely different from reality – no proper verification, no quality check, nothing. When you ask for a refund, they refuse to take responsibility, offering only 15–45% at most, no matter how bad the situation is. Refunds take 3–6 months, and even after chasing them since July, I still haven't received my money back. The refund amount is just a few dollars, yet they delay endlessly. Their support is slow, unhelpful, and selfish – clearly designed to protect Agoda's profit, not the customers. This company clearly exploits customers, minimizes payouts, and shifts all the burden onto the consumer. Their so-called "refund policy" is a joke – a scam wrapped in corporate language. Do NOT trust Agoda. They are unreliable, irresponsible, and dishonest. Save yourself the stress and book directly with hotels or use other platforms that actually respect customers. Every step of their service is designed to frustrate customers until they give up

I booked a cheap hotel through Agoda. Posted instructions told me to wait for the manager. While waiting I was told by two different people, who emerged from what appeared to be the office, that they had no rooms, I then received a notification that my booking was cancelled. This turned out to be an error, it was from an earlier booking that I did not complete. I was not expecting a cancellation as I did not complete the booking. Also it was made over two hours earlier and I got "confirmed" from my other booking almost immediately. I see this as an error on Agoda's part that hey should correct. I went to another motel.
I had a very difficult time contacting customer service. They have endless selections, none of which applied to my issue. Each selection expounds on how great it is to do everything online. When I did get through, they contacted the hotel and, based on this, refused a refund. Another check box, no acknowledgment that they even recogized my problem.

Over several days, Agoda repeatedly gave me contradictory information about my booking amendment.
First, they claimed the hotel refused to change the dates.
When I contacted the hotel directly, they confirmed in writing that they would be happy to change the dates if Agoda approved it. Then Agoda changed their explanation, saying now it's a "booking partner" blocking the change — a partner I was never informed about during booking. This feels dishonest and misleading. Such inconsistency and lack of transparency wasted my time and damaged my trust. I will not be booking through Agoda again.

Fiz uma reserva com bastante antecedência através da Agoda para o hotel NAU Salgados Palm Village – All Inclusive, com datas para agosto de 2025. O nome da unidade, visível no site da Agoda, no e-mail de confirmação e no voucher em PDF, incluía claramente "All Inclusive" — o que me levou a acreditar, como qualquer consumidor, que esse regime estaria incluído. Só mais tarde soube que o hotel tinha mudado de nome (agora Marriott Residences Salgados Resort) e que já não oferece regime de tudo incluído. Contactei diretamente o hotel, que confirmou a mudança. Em nenhum momento a Agoda me alertou para isto — e pior: recusam assumir qualquer responsabilidade, dizendo que como "All Inclusive" não aparece nos benefícios detalhados, não há erro da parte deles. O problema é que em lado nenhum da reserva foi dito que era "apenas alojamento", o que, aliado às informações nos vários pontos de comunicação, criou uma expectativa legítima. Agora, cancelar a reserva implica pagar muito mais por opções equivalentes, e a Agoda simplesmente empurra a culpa para o cliente. Sinto-me enganado e desprotegido como consumidor. Não recomendo a utilização da Agoda, sobretudo quando existem alternativas mais transparentes no mercado. Se algo correr mal, a empresa não assume o erro, não compensa, nem resolve — apenas responde com frases automáticas.

How exactly does Agoda calculate airline fees? That's the real question hidden behind all the vague explanations provided. To get a clear answer, I contacted the airline myself. They confirmed that the name correction fee is either completely free or no more than $2. Even that $2 is not an airline charge — it goes straight to Agoda as a handling fee. Yet, Agoda demanded $25 for a one-letter name correction, labeling it as an airline fee. On top of that, they charged an additional $20 as a service fee, bringing the total to $45. This is not a misunderstanding — it's intentional manipulation of information to inflate charges. That is outright deception. I have attached proof of payment. The amount was converted into Vietnamese Dong as I used a local card. Agoda clearly specified the breakdown: $25 for the so-called airline fee $20 Agoda service fee
Total: $45 (approximately 1,174,322 VND) These misleading practices only prove how far Agoda is willing to go to exploit travelers who trust the platform. The truth is simple — no amount of hidden fees, vague explanations, or manipulated terms can cover up how Agoda treats its customers.

Worst company, its a scam. I got documents from hotel to a accept the cancelation. But agoda declined to pay back the money. Contact them for 1 month and promise keep saying, even you send them the document they still not accept it. This is a scam company.

My wife and I saved for over a year for a once-in-a-lifetime honeymoon through Europe. One of our hotel stays, in Milan, was booked through Priceline but routed through Agoda (without our knowledge). One week before the stay—while we were already in Europe—we got an email from Agoda saying the hotel overbooked and canceled our reservation. Customer service was dismissive and rude. One rep said, "What do you want me to do?" and hung up. Another refused to help due to a minor name mismatch. I was offered AgodaCash or a refund in 30 days—while hotels in Milan had tripled in price. We couldn't afford to rebook and had to cancel our time in Italy. I reached out to Agoda's leadership on LinkedIn. The CEO viewed my message. No response. No apology. Not even acknowledgment. This was our honeymoon. My wife is pregnant. We were left completely stranded and ignored. Avoid Agoda at all costs. They don't stand by their customers—or their word.

Agoda cancelled my first hotel reservation, made 2 months in advance, at the last moment, under the pretext of the problems with credit card payment. Found out about it only at the front desk of the hotel during check in. No warning email about the problem was sent. They refused to accept an alternative credit card info. Second reservation was confirmed during a phone call with Agoda who assured me that everything was OK, and they already had on file another credit card info, however, later another email from Agoda said that they still could not proceed with my reservation or use my updated payment method and I was basically forced to cancel the reservation. Had to urgently search for another hotel (at a higher price of course).
Will never use this company again.

I rarely leave negative reviews, but my experience with Agoda has been incredibly disappointing and deserves to be shared. I booked a stay through their platform from 18–20 April at a property listed as "Central London Rooms." During the stay, I encountered serious safety concerns, including illegal drug use at the property — something I reported to Agoda immediately. Shockingly, more than two weeks later, the property is still being advertised, and no meaningful action has been taken. In addition to this, my £80 deposit, which I paid by bank transfer as instructed by the property, has still not been refunded. I followed all proper channels, contacted Agoda's customer service multiple times, and was promised that conversations would remain open. Instead, they were closed with no resolution. To make things worse, I was recently told I needed to provide a letter from my bank stating that I am not disputing the booking — implying that my decision to raise a dispute was the reason they wouldn't help me further. This felt like an inappropriate attempt to pressure me into withdrawing a legitimate complaint, rather than addressing the core issues. Agoda has failed to take responsibility for the listings on their site, failed to act on serious customer safety concerns, and failed to follow through on their own promises of support. I cannot recommend this platform to anyone, and I hope my experience serves as a warning to other travellers.

Do not book anything with them they hidden cancellation fees and customer service thats fake they write like they helping you in reality they will never resolve the issue you have to wait 48hours every time worst company ever

I booked a stay through Agoda and encountered a serious issue. Instead of proper assistance, I was bounced between multiple agents, each giving me copy-paste responses with zero accountability. After over ten emails, all I got was a laughable $14.92 compensation for a $115 booking, despite clear evidence of the problem. Agoda's customer service is a joke—no real resolution, just generic apologies. Avoid them if you value your time and money!

Scam to charge more money by Agoda. Price on screen was $1500 HKD less than that the Hotel offer. Went ahead to book with Agoda, turned out up-charging $6000 HKD once credit card info was provided. Ended up more than the price provided by the Hotel directly.

Tried to call the customer service about the payment processing issue and followed their instructions to submit a Best Price Guarantee claim. Hidden rules applied after payment said this case did not qualify for price match and refuse to acknowledge the payment processing issue.

And also, Agoda apparently do not care about customers writing negative reviews (as I mentioned to the representative over the phone). This confirmed the average 1.5 stars rating for Agoda on many other review platforms. They don't care about the users but finding all sorts of loophole to earn more.

I booked a stay through Agoda and received a confirmed reservation, but when I arrived, the property had no record of my booking. Even after showing them Agoda's confirmation, they denied my stay and treated me like a scammer. An elderly man at the property, who seemed unstable, kicked my luggage and told me to leave.

To make things worse, Agoda refused to refund me, claiming the property had to approve it—despite the fact that they charged me directly for a fake reservation. Their customer service doesn't care and won't take responsibility.

This app is a scam risk—they take your money, issue fake bookings, and leave you stranded. Avoid Agoda at all costs!

I found a hotel for IDR 188,531 and booked it for 7 days, but the sum seemed wrong, so I calculated:
188,531 * 7 = 1,319,717

For some reason they charged me IDR 2,065,000 which makes for 36.1% tax.!

The support didn't offer neither explanation nor a resolution.

I think this is called a scam, isn't it?

Agoda là 1 t chc không có uy tín, ko bo v khách hàng nhng ngưi trc tip mang li li nhun cho h. Khi có s vic xy ra, tng đài x lý kém ci, chm tr, ko có đưc s h tr nào xác đáng.
Tôi đt 2 phòng Panorama Nha Trang nhưng đn nơi thì bo v ko cho tôi đu xe, và đim lưu trú cũng ko sp xp đưc cho tôi đu ngay toà nhà mà ch tôi qua đa đim khác cách xa đn 300m. Chúng tôi có tr em và ngưi ln tui nên vic đi b xa qua li rt bt tin và nh hưng đn thi gian lưu trú ca chúng tôi.
Tôi đã báo s vic đn cho Agoda ngay lúc đó và đã ko đt tho thun đưc vi ch nhà đ chúng tôi đu xe ngay ti toà nhà. Agoda gii quyt vòng vo, tôi tn thi gian rt nhiu đ liên h qua đin thoi và email. Ch nhà ha s hu min phí vì s bt tin đã gây ra cho chúng tôi. Nhưng ngày hôm sau ch nhà thay đi và h đ cho Agoda thu tin vì đt phòng nhưng không đn ch ko đ cp gì đn vic chúng tôi đã đn nhưng ko vào đu xe đ nhn phòng đưc.
Agoda thì vòng vo bo là ch nhà nhn tin ch không phi Agoda nhn tin và gi cũng ko làm gì đưc.!?
Vy tôi xin hi vai trò ca Agoda đây là gì? Làm sao tôi có th tin tưng khi xy ra vn đ nhưng mình không đưc bo v. Agoda làm lơ cho ch nhà thu tin đ chia li nhun.
Agoda gets out of Vietnam!

I booked a two-night stay at a hotel in the Philippines. I look carefully at the total I was supposed to pay. I looked everywhere before committing to make sure there was no hidden fees. It clearly said total amount.

Then agoda charge me a separate fee, almost as much as the hotel cost. I confirmed with the hotel on their booking sheet that this was a commission that a go to was giving themselves. Nowhere on my reservation doesn't say there's a extra fee or commission to be paid by me.
Agoda should be upfront of your fees, and charge something afterwards, it's dishonest business practices.

They are booking site like booking.com. They entice you with a cheaper than normal rate, but only because they plan to charge you separately for other fees.

Don't ever think that the price they tell you you are going to pay is the final price. This is how they get you.

No reply from customer service, but you can hardly expect them to answer for dishonest business practice. They'll keep going with it

When u place an order, they decide the name of the guest for u, they'll just use the username u use in the app, not asking whether this is the name u want for the reservations, and after u find out about it, and realize the hotel won't let u in nor allow u to cancel, agoda will disrespect u in the worst possible ways.
1 hour waiting on phone call, same answers on their chat bot over and over, ignoring ur emails or giving u unrelated answers, and worst of all, not helping u solve the problem they created.
Stay away if u love ur money.

Wow, I've been a long time member of Agoda and for the first time, saw what depths of fraud they would resort to, when cheating customers. Don't trust their so-called "PRICE MATCH GUARANTEE". I found my same hotel booking, details and dates with lower rates on KLOOK after booking on Agoda and submitted a claim (and believe me, Agoda made it so hard, it's obvious they want to inhibit honest customers from doing so). After providing all the details AND screenshots, they made all manner of lame, formulaic excuses that held no water to deny my claim. Outright frauds. Shame on you, Agoda!

Booked three weeks in advance with Agoda, received conformation money was debited from bank. On arrival at hotel there was no reservation, so in person I paid for an alternative room. Contacting Agoda I received "Hotel has advised us that they are able to accommodate your booking. According to their records, it appears that you did not check in for your reservation"The booking form is currently empty and has been marked as a "no show." Dam right lie from Agoda not the Hotel