The Online Privacy Company
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The Online Privacy CompanyReviews 39

3.0
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The Online Privacy Company Reviews Summary

The Online Privacy Company has a rating of 3 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. The Online Privacy Company ranks 9th among Privacy sites.

Texas
1 review
4 helpful votes
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I signed up for their "unlimited" service and quickly found that it's quite limited - of course they don't tell you this up front. Supposedly this masked card service is to mask your privacy, but Abine tracks EVERYTHING you do and then uses your data for their own purposes. I found out that 1) you can't use the service more than 3 times a day and 2) you can't make more than 3 purchases with your (real) credit card before they start adding a $2 surcharge unless you switch to funding with your bank account. Of course once they have your bank account info, then they can just take money at will. So I used the service 3 times a day (which was the max) and then after 3 days, my account was locked and I was not able to use it. Of course their chat was unavailable even during business hours, so I sent an email which took them 72 hours to respond to. They said because I was ordering from the same website, a red flag had been raised and they needed DETAILED information about what I was ordering. What? You've never ordered multiple times from the same website? Isn't this the age of online shopping? I've put in 10 orders to Amazon in a day before. Why are they tracking everything I do? And why do they assume everyone using their service is a criminal? I explained to the customer service why it was all the same website (only 3 times a day max and I've had privacy issues with the website before), but they still refused to help me. My only recourse is now to cancel, make sure I get a full refund for their crap service, and hope they don't steal from my bank account! AVOID THIS COMPANY, USE AT YOUR OWN RISK!

Date of experience: March 17, 2021
California
1 review
1 helpful vote
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Feeling much safer
August 1, 2020

I signed up for DeleteMe this week, and my personal information(address, phone number, family members) has already been deleted out of numerous databases. I had some questions while setting up my account, and customer service at Abine(parent company of DeleteMe) was super responsive and helpful. I would strongly recommend this to everyone. There's really no benefit in having all your personal info available for data brokers to sell online. It just opens you up to online harassment, spam, fraud, and other bad stuff. While you can remove your info yourself, it's time consuming and tedious. DeleteMe is worth it.

Date of experience: July 31, 2020
Austria
1 review
1 helpful vote
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I've been using DeleteMe for over a year, and I can say they have successfully removed my information from the promised databases. Their customer service is also kind and responsive.

Date of experience: May 6, 2020
California
4 reviews
4 helpful votes
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Just doing the masked emails and Saves me from spam and headaches.
Soon will be masking more like phone number once I get organized.

Thank You Abine!

Date of experience: April 29, 2020
GB
1 review
5 helpful votes
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So rated free service as 5 out of 5 but just bought Premium service and it is rubbish. I cannot add a masked number, and no-one helps or listens, emails are just ignored. So will not be renewing as not doing what it's supposed to!

Date of experience: October 31, 2019
Virginia
1 review
11 helpful votes
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They did not do the job and just assume your bank account is theirs to steal. My daughter is a college student and even though she asked to be taken off they keep charging her $129 year after year. Don't know why anyone would hire them, they do not do the job in the first place and then just keep charging until there is enough money there. Not professional at all and then very rude over the phone when confronted

Date of experience: April 19, 2019
Will S. — The Online Privacy Company Rep
over a year old

Hi Sharon - apologies for the misunderstanding here. All DeleteMe subscriptions are automatically renewing unless cancellation is requested by the customer. As a privacy business, we also believe in a no-hassle cancellation policy – full refund no questions asked before your first report is complete and a pro-rated refund anytime after the first report is completed. If you’re not happy for any reason, please call Customer Support at 1-833-335-3836 or email us at support@joindeleteme.com before the end of the term and let us know you don’t want to renew.

Canada
1 review
3 helpful votes
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Works great!
December 3, 2018

I have more experience with the software end of Abine because i've been using chromeblock since it came out. All in all, great customer service and cool software.
Works great!

Date of experience: December 2, 2018
Germany
1 review
3 helpful votes
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An amazing service
August 10, 2018

An amazing service, and the customer service reps are ALWAYS extremely helpful!
Good service with good company.

Date of experience: August 8, 2018
Illinois
1 review
1 helpful vote
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I have been used abine for the past 4-5 months. I decided to use them after reading all that they offer. I chose the Premium package because it has a lot of features. I was hacked and all my information was compromised so I had to get something reliable. Customer Service was friendly and helpful. Thanks for all your help.

Date of experience: May 30, 2018
Italy
1 review
5 helpful votes
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Exceptional services!
February 2, 2018

The service is very clean and polished. The price tag might be a turn-off, but consider that it is for a very long time period and the services offered are very numerous. The masked card service provides a sense of security and the ability to generate masked emails on-the-fly is amazingly useful. All in all, the masking and services offered by Abine are very useful, and their support is very fast. Highly recommended.

Date of experience: February 2, 2018
Canada
1 review
18 helpful votes
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Bull$#*!
November 10, 2017

These guys are bull$#*!ers. They stole our money, masking them behind technical problems... They charge us even if they cannot delete our private info on the net and their Masked Card doesn't work on all sites. We cannot get refund since the Masked Card is, actually, a prepaid card.

Date of experience: November 10, 2017
Kansas
1 review
31 helpful votes
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$129 for a year and they did not delete me-- they claim since they sent me four reports in a year that they met their requirements. Note that they CANNOT get you off MyLife, and if they can't do that, it doesn't really matter what they CLAIM they can do.

Date of experience: November 7, 2017
Illinois
1 review
19 helpful votes
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Signed up for 1 year. Of the 8 or 10 main sites they contacted to have data deleted, only 3 were successful. Therefore cannot recommend anyone to use this

Follow up: Contacted Abine: got a refund (partial) immediately.
They honored the contract of agreement.

Date of experience: August 13, 2017
South Carolina
1 review
14 helpful votes
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Didn't use it
June 7, 2017

In my distant memory, I recall trying to use this about a year ago and being disappointed. IIRC it doesn't work with all web pages / browsers. I let the billing info lapse, and received notifications requesting my updated CC info. They charged me anyways. I have sent 3 cancellation requests with no response. Filed a dispute with Discover.

Date of experience: June 7, 2017
California
1 review
35 helpful votes
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They cannot do what they claim. They auto renew each year taking money without asking. There is no staff to talk to. If you leave they open the floodgates and pour out all private info they can find. When that isn't enough they add you to spam lists. Vindictively they continue in this progressive manner unless you sign up again. Don't be surprised when these activities are followed by an Abbie DeleteMe ad. I advise to shun this hateful, worthless service. They can delete your complaints about them too.

Date of experience: May 9, 2017
Texas
1 review
29 helpful votes
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Works well if you only need a password manager, phone line, email, etc. But if you need to keep your information private they are no better than other free or less expensive solutions. No one can keep your information 100% private and they quickly lose value when they can't measure up, even close in many instances. Why pay a lot for mediocre service? It's like owning a car that still runs, but most of the controls stop working or only work sometimes.

Try to cancel your account and be ready to be talked down to, told your reasoning is flawed and told you should reconsider your decision. Overtime you think you've seen all the companies that couldn't possibly have any worse regard for customers, but these guys will surprise you.

Date of experience: March 11, 2017
Virginia
1 review
9 helpful votes
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Abine offers amazing services for those concerned with online privacy. Abine's Blur software is an AWESOME all-in-one Password Manager, but also allows you to create throw away email addresses in a few clicks.

Abine's DeleteMe service has helped me and my family to remove our personal info from the internet for YEARS. These guys are great, they run an amazing service, and the customer service reps are ALWAYS extremely helpful!

Date of experience: March 8, 2017
Oklahoma
1 review
15 helpful votes
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Pricing list
July 21, 2016

What is the price for this service? Where is my answers?

Date of experience: July 21, 2016
Paul S.
Missouri
9 reviews
50 helpful votes
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Happy Again!
March 1, 2016

Firefox, without much warning, stopped supporting MaskMe in favor of Blur, also an Abine product (an upgrade). I was able to contact them by phone to get my old MaskMe account deleted (one masked e-mail address was compromised and had at least 1500 spams in a short time). The tech support was fabulous and I had a Blur account up and running quickly. I am happy again not getting a ton of spam and / or malware coming my way. UPDATE: Blur by Abine just works great (in Blur is Do Not Track Me). A great upgrade from MaskMe.

Date of experience: March 1, 2016
Ohio
1 review
30 helpful votes
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HUGE WASTE OF MONEY!
November 4, 2015

Delete Me did absolutely nothing to remove my name and sensitive info from the Internet. Complained numerous times to Delete Me. Always attempted to assure me they would "take care" of the situation. The Internet also shows I lived in a city in Ohio in which I never lived. Complained about this with no assistance. I'm not even able to log into my account any longer. This website was recommended by USA Today. Will never trust that news outlet again for suggestions. Delete Me was a huge waste of time and money.

Date of experience: November 4, 2015

From the business

Blur protects your private info and helps you stay anonymous online with masked, burner cards (virtual cards), ad blocking, masked emails, and masked phones.


abine.com
Boston, MA