Wirex

Firstly, I'm upset that there's not a rating below 1 star, this implies they've done something right.

I paid for flights 3rd February 2020 and they were refunded due to circumstances. The vendor refunded onto an expired card. I got in touch with "Contis" who handle transfers for funds on expired cards.

Contis paid the money to Wirex on 1st November 2021.

The only contact is through the chat and the response is "we're looking into it and somebody will email you."

This process between Contis and Wirex is almost coming up to 2 years. Getting a refund should not take logging a case with the Ombudsman. Wondering if I'm ever getting my money back.

There are plenty of other companies out there that do crypto cards that are MUCH easier to deal with. Save yourself the anxiety and stress and AVOID Wirex!

Since writing this review, amazingly I was refunded the next day. Maybe it was just coincidence... oh yeah, my account is still under review (3rd time since becoming a member) and inoperable. Waiting for approval now before I can actually access my money. But at least it's reflecting on the card.

That's a bloody miracle in itself.

Wirex froze my account without notice, and despite multiple emails, there has been zero response. A financial service that lacks communication and arbitrarily locks accounts is not one I can recommend. Proceed with caution.

After bitcoin dropped I had no acces to my account anymore. They steal your money. Don't do it. Support answers fast. This is because you talk to a bot!

The website looks fancy and they also offer a credit card (what doesn't work).

Please be warned!

I am extremely disappointed with my experience with Wirex. After closing my account with a significant balance, they failed to respond to any of my emails. Despite the lack of a customer support phone number, I took legal action to reclaim my funds, which resulted in my account being unblocked. However, Wirex disabled faster payments and Sepa payments, making it impossible for me to transfer my money through the app.

When I attempted to transfer funds using the Wirex Crypto wallet, the transfers remained pending for an extended period and ultimately never went through. Wirex initially claimed that the money had been sent, but later admitted that technical issues had prevented the transfer from completing. Subsequently, they ceased responding to my emails and support requests for two weeks, leaving me in limbo regarding my ******* GBP.

After more than two weeks of silence, I finally received a letter from Wirex stating that they were working on resolving the issue. I am deeply troubled by their actions and urge others to investigate their behavior as there are numerous similar verified reviews on Trustpilot detailing illegal and fraudulent activities.

Support does not respond to emails at all! A week ago, they blocked the account, asked for proof of the address of residence, sent them 2 documents in two letters. No reaction! Wrote a few more letters during the week. No reaction! Leave appeals through the feedback form on the site and in the application. No reaction! The account is blocked, the money is frozen. Before that, I used it for 10 months and was satisfied. Wirex what happened to you?

WIREX FRAUD ENTITY: "Regarding the entity identified in your query, 'WIREX Digital d.o.o.': no entity with that name is registered in the CNMV records, so it would not be authorized to carry out the mentioned reserved activities in your territory.
We need to complain now to OAM (Organismo Agenti e Mediatori). Wirex Digital Service s.r.l., is since today registered as a Virtual Asset Service Provider (VASP) at the no. PSV108, of the register kept by the OAM (Organismo Agenti e Mediatori)

My experience with this company is very terrible. I lost my money to this people and no one was talking about a way out of the mess. The customer care representative I spoke to kept saying there isn't a thing they could do and then they stopped answering my calls or replying my emails. It was after the timely intervention of Phoenixsouls.com who then handled them legally and under the carpet which prompted them to return my money. You can not outsmart everyone. I hope everyone gives it their all to get their money back with Pheonixsouls!

This is the worst company I've come across with, starting from the very first day I register my account, I've been having series of issues first was when I requested to change my number and took 6days, recently I was stuck having issues with the withdrawal, I can't withdraw my 643€ which I needed urgently, I really appreciate '' guru de. L i ve '' for helping me recovered my money

Definitely the worst service. Wirex closes your account saying false reasons like outstanding balance, which is totally false in my case. I'm not the only one, in the Wirex community and other sites you'll find a lot of complaints about this scam company. I suggest to those who use this service to ASAP withdraw your crypto and close your account, then move to other better service. Wirex will block you soon or later and ask for 30 GBP to send your remaining crypto to your bank account. #NotYourKeysNotYourCoins

I was so sad thinking I have lost everything due mismanagement of coinbase application, I've tried my best to contact the support but no way, I felt so stupid, I felt I've been played my €800 just vanished from my wallet, i am grateful to "
" g urude.live " for coming to my aid helping get my money back, thank you

Sinds Iobit online shop haar financien uitbesteed aan 2Checkout is het gewoon een
Puinhoop! Voorheen heb ik altijd zaken gedaan met Iobit oneline shop en dit liep
Gesmeerd. My problem (of milder gezegd hun problem) is now:
Read the ADVACED SYSTEM CARE 1 year for 3 pc's probeerden zij via
Mijn bank het bedrag van €29,95 zonder mijn toestemming te incasseren hetgeen ik niet
Toeliet.Wat zeer opmerkelijk is, dat Iobit op hun website een goedkopere aanbieding *
Van Advanced system care aan de man brengt t.w.v €15,69 (geincaseerd door 2co.com
2Checkout) deze aanbieding heb ik genomen, geinstalleerd en geactiveerd probleemloos!
My license is geldig tot 2024-03-06 ware het niet dat zij dit (zonder betaling)
Verlengd hebben tot 2025-03-06 (en zonder toestemming)
Tot slot dit: 2checkout wordt of is al vervangen door Verifone hetgeen ook niet veel soeps
Beloofd (zoals ik hun review heb gelezen)

If you deposit money (even cryto) they start asking you for lots of documents about source of funds / income and then asking you again for a multiple forms of proof of address and identity verification and finally close / block / freeze your account and since they have a super slow support service you cannot even access your funds or withdraw to another bank account or wallet in a timely manner!
STAY AWAY

This business wants me to verify my details AGAIN after three years of being a customer. Their verification links / process don't work and I only could make contact by Twitter.
Now they are telling me to deposit €300 in bitcoin so they can reset or 'synchronise' my account.
I told them 'no' and a token amount of €10 is enough to confirm my source of revenue is legit.

So they replied with this -

- 'Okay
How much can you afford now?
So we can help you out.'

I told them they are bullying customers and their tactic 'amounts to financial blackmail'

They replied 'ok sir'

Wirex, behave like Nigerian scammers.
Advice - draw your funds out as I have done and warn others.
It's amazing they have a few good reviews.

Horrible customer support, nonstop scammy tactics to encourage users to use the platform, while ripping them off. It's so unprofessional and disappointing. Fortunately, I find out how to get my money back through the help of Gavibrenaid recovery, I detail everything to Gavibrenaid. Com and my money was refund.

They get my money and block my account

I open the account to receive help from families and friends for my studies in Spain and when I try to exchange the fund to a wallet a couple of days ago, the app crush all the time. At the time I didn't have enough signal so I don't really care.

Today I receive the last funds, in total not more then 800€ aprox, and when I try to withdraw the funds, they block my account. I contact support and they wrote me back asking me for the source funds (again, less then 800€) and I don't have any more news.

If you really relay in this service to live, run away, this is not the right option.

Hello, I will like to share my experience with this scammers!
I'm 63 years old pensioner and this company hold my funds for over a month right now without any kind of help.
I try to contact them over and over and send them any kind of documents they ask.
I just wanted to try my luck over the crypto market unfortunately fnd my self got scamed by them! Please help me to release my money

You can deposit but can't withdraw. And support is terrible, they never reply. If you see they com and reply to this message here, that is a SCAM too. Don't believe it.

They locked my account on 25th of Janaury 2021, i received a sepa transfer on the 26th of january 2021, they claim they never received it while my payment processor confirmed it was never returned to them and they failed to recall it through sepa network. Now over 2 years and the account is blocked and my 23K euros are lost, they refuse to trace it and blame their banking partner AS LHV PANK. RIPOFF, never deal with them, you will regret it

Used for a few months and all seemed okay. Added some more funds which triggered my account being frozen and support just stalling and evading the issue. Now I'm being ghosted. Avoid!

Updated to 3 stars, customer service have finally rectified my issues. The app and its functions are good, the service and behind the scenes stuff needs some work.

I lost $50k to this company all my life savings which i was disorganized both physically and mentally until I got a help from this company Skyline-recovery, come visit them if you're in the same situation They're a life saver.

Wirex, currently, from my perspective, is one of the best wallets right now. It supports most of the countries than other wallets.

Pros:
1. More countries supported.
2. Fast transaction than ever.
3. Transaction fees are minimum
4. Verification was quick.
5. Support is responsive!

Cons:
1. Card support was halted, and it's taking too much time to be available again.

I'd been a loyal customer of Wirex for years,had a good amount invested with them.Suddenly I got an email stating they were going to terminate/close my account and when I asked they could not even give me a reason. Do not waste your time with Wirex,there are far better options out there. Wirex is a disgraceful company and their customer service is legendary for being the worst in the industry. I would never recommend them to anyone and I am so sorry I ever decided to be a part of their investment portfolio. As a previous customer I have nothing good to say about them and I would avoid them like a plague. I'm ashamed to have led so many people to Wirex, but after what Wirex has done I told every single one of them and its a lot of people trust me. THANKFULLY EVERY SINGLE ONE OF THEM ARE GOING TO REMOVE THEIR FUNDS AND CLOSE THEIR WIREX ACCOUNTS TO OPEN AND INVEST ELSEWHERE. I HAVE NOTHING GOOD TO SAY ABOUT WIREX AND I REALLY HOPE THEY GO BANKRUPT. IF THEY COULD DO THIS TO ME, A PREVIOUS LOYAL CUSTOMER THEN THEY CAN DO IT TO YOU. THEY HAVE MADE AN ENEMY OUT OF ME AND I WILL LET AS MANY PEOPLE AS I CAN KNOW ABOUT AVOIDING THEM. ALL MY FUNDS I INVESTED CAME FROM MY JOB. AFTER PAYING TAXES WHAT WAS LEFT WAS INVESTED INTO CRYPTO. SO THERE WAS ABSOLUTELY NOTHING FISHY OR DODGY ABOUT MY BUSINESS. MY ADVISE IS JUST AVOID THEM AT ALL COSTS

The service here is HORRIFIC! I have set up a Wirex account with delays and difficulties, got a password to log in, but was not able to log in at all. Error message keeps referring back to customer service with who I have TRIED to liaise but every time I get a response which takes several days to respond and other times over a week, they keep sending me the same message as in what seems to be the issue and that a picture would be helpful which I have SENT to them several times! I cant get into my own account and cannot proceed with the business I need to conduct as I am STILL waiting for someone to actually DO something about my account! This is RIDICULOUS! Not Happy would be an Understatement!