WigSis has a rating of 1.3 stars from 767 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigSis most frequently mention human hair, return address, and customer service problems. WigSis ranks 290th among Wigs sites.
This wig is SO SOFT and surprisingly comfortable! I got so many compliments on it, one person even thought that it was my own hair! I highly recommend this wig, perfect for casual wear and cosplay.I love this wig! So comfortable and soft! Doesn't tangle or anything!
Horrible customer service. Placed an order and cancelled it less than 4 minutes later. They won't cancel. I keep getting stupid return emails from them. Guessing AI. Avoid any purchases from them.
Horrible customer service. Placed an order and cancelled it less than 4 minutes later. They won't cancel. I keep getting stupid return emails from them. Guessing AI.
Avoid any purchases from them.
Tip for consumers:
Trying to dispute charge.
Products used:
Wig
The wig I received was NOT the wig pictured at all. Repeated attempts to get a return authorization have got me replies offering discounts off their products! I keep telling them I insist on a refund. They even tried to appeal to me by saying they hire disabled people who need the money. The wig is a horrid looking thing and I'm out $105!
Tip for consumers:
returns are impossible to obtain even if you do not get the product you ordered
Products used:
wig
Though their website looks good, the actual product is garbage! I ordered a wig from them and, instead of being blond, the color was actually orange! That was bad enough but... they say they refund and, within 30 days, but that is such a false statement! I am still waiting for my refund and it is almost 3 months overdue!
If you are looking for a wig like I was, go to a reputable company that stands by their products!
Tip for consumers:
This is a company based in China.
Products used:
A wig
I was diagnosed with cancer recently- I was told Chemo was a major part of the solution. I panicked and bought a wig from WIG SIS thinking it was a large company and would be fine to use. I did not do my research. I bought a wig that is was represented as real hair. It is not. It is synthetic- the color is not as represented in photo. I'm trying to return now. They said they needed pictures- I sent them. They said they have the correct address to send it back. I haven't heard back from them.
Tip for consumers:
I would not recommend WIG SIS for online purchase of wigs.
Products used:
None
I love the style and the quality of this wig and I would generally recommend however, for me I was disappointed in the parting. I know it isn't a monofilament but I have three wigs and they do have fake partings that mimic your own. Nobody has a black scalp! I was disappointed as well that out of the four wigs I own, my daughter said this wig looks more like a wig than the other much less expensive ones do. I made an expensive mistake with this wig. Perhaps in other lighter colours, this problem isn't so obvious.
COMPLETE FRAUD! I ordered a wig from them $122 and they said they sent the wrong one. The wig I ordered was advertised as a human hair but they sent a synthetic one instead. I asked to exchange it but they only offered a $35 refund and said keep it. I spent $122 and they offered $35 and said keep the one I didn't want! COMPLETE FRAUD!
Tip for consumers:
Fraud, the seller is a fraud!!!
I ordered the wig for my wife who is losing her hair after receiving the wig it looked nothing like what was advertised don't order from them they're rip-off artist they'll take your money and you'll never get it back
Tip for consumers:
A poor quality wig made in China that you cannot get your money back on
Products used:
A wig that look like roadkill
The wigs I ordered look nothing like the picture. They blocked my email, I have been trying to get a refund but they have been giving me the run around. I'm out $200.00. Don't ordered from this fraud company!
The pictures of the wigs on the website do not represent the wigs THE COMPANY WILL SEND YOU. The pictures are on the Internet, I checked Google the wig I ordered was from shots a salon had on their website from San Diego Ca of a client that a hairdresser cut and styled her hair! They should be banned from doing business in the USA! False advertising! DO NOT PURCHASE FROM THIS COMPANY see the photo & what I got!
Products used:
Nothing the wig they shipped is GARBAGE
Was just a bunch of fibers stuck to a peice of cloth. Nothing like the picture, a real mess and beyond any repair I could do.
I ordered a wig and received it a couple of weeks later. It was not very expensive, and it was not anything like the picture. One side was longer than the other and the style was supposed to be framing the face. One side stuck out and would not curve inward. CAREFULLY READ THE RETURN POLICY! I sent an email and didn't hear back so I sent another one. They asked for pictures, which took me a while as I am not savvy in this type of thing. After I sent the pictures they asked me to keep the wig as an 'alternative' and they would give me 15% off another one. ( same thing they told another reviewer) No refund or offer of one. Why would I order another one when I wasn't satisfied with the first one? Buyer beware.
Tip for consumers:
Read the return policy. Be careful of the color choice. Read other reviews on a neutral site before ordering.
Products used:
None
Don't waste your money. What you ordered and what you'll get are night and day. You will not get a refund at all. Chalk it up to an expensive lesson.
WARNING! Don't buy from this company. I bought a wig. When I finally got it it the color was so far off. To make matters worst it totally clashed with my skin color. The part looked so phony. So I emailed them and Olivia said send a picture & I would get a full refund. After sending the picture she didn't want to refund me at all. She wanted me to understand HER predicament. How much money they would lose, how they are handmaid. Told her I can't even wear it the color is so bad & it isn't what I ordered. They sent wrong color. They said I had to pay to send back. It was their mistake. It took 14 emails to get her to refund $55 of the $115.40 I spent and she said I could keep the wig. Oh whoopie! I can't even wear it. She lied to me & CAN NOT be trusted. Although she says customers satisfaction is priority she doesn't care at all. Don't buy from this company worst there is. The wig doesn't even look real. A 1 star rating is too good good for this company but you have to give it a star to post review
It took me more than a month to get my wig and it wasn't true to color or look. They would not let me return it because this is what they said. I am not happy about this. This is what they said in an email.
To be honest, all our wigs are made by our cooperative factories which are located in China. The returned items should be mailed to China.
If you return the parcel, you had to pay for the shipping charge and the shipping time will be very long. Both of us will waste time and money.
The wig you ordered is one of our best sellers. You can see the quality of the wig is very well. And we believe the wig will not affect normal usage.
If you can kindly keep the wig, we'll return you $25 as compensation.
The company sent a terrible factory made RED wig which is not at all what was posted on their website and was supposed to be blond. They do not let me return it and deny a refund.
There is no customer service number only endless emails from "Olivia". Whatever you buy - you obviously can not return! Pl be aware. Clearly fraudulent business!
Products used:
Wig
Product I purchased looks nothing like picture. Color not anything like color ordered. Item looks like a costume wig someone would wear at Halloween. Then when trying to return of course they want to give me a partial refund or discount on another wig. Why would I want another one when the one I ordered is $#*!ty. Package comes from Indiana but sends return address of China. Very misleading web info
And return policy. If you want to
Order beware before you do.
Not even close to what they show on the screen. And they obviously only share positive reviews to their website. I ordered the long straight Taylor Swift with bangs in the color shown (blonde) and what I received was medium auburn with bangs. Synthetic, NOT 100% human hair like they say. The bangs are so thick they are absolutely awful and unfixable. So they lied and screwed me over. And I'm bald and broke. It took me a long time to save for that wig. I'm now going to repeat this on trustpilot, sitejabber, BBB, and whatever else I can find.
The wig is so red, so awful, and just not fixable. THEY LIED FROM THE FIRST PICTURE TO THE END WHEN THEY STOLE MY MONEY.
Tip for consumers:
I'm sorry I can't figure out how to get the screenshot into the review. I will keep trying
Products used:
I have not used it.I was told on their website that it is human hair. It very thick synthetic hair, very heavy, and the bangs are too thick to do anything with.
Wigsis offers and exchange requests number of exchange wig no numbers found or for to keep wig and order another to replace the one I am not satisfied with when continue to request refund they offer a 20.00 refund and I am to return wig which I understand stand the return but $20.00 when I paid $111.00 what a joke! This company is bad don't purchase from them!
Products used:
Not satisfied with wig doesn’t look at like what I ordered!!!!!!!!
Don't buy anything from WigSis. My story is essentially exactly like every other nightmare story recounted here--except I received a full refund because PayPal stepped in.
If you already have purchased something from them, and are experiencing problems getting a refund (which you definitely WILL), CONTACT YOUR BANK immediately (or PayPal, if you used that) with as much documentation as you can:
1) Screenshots of the advertised product and contrasting photos of what you actually received.
2) Screenshots of any written descriptions that are false
3) Screenshots of WigSis's return policy
4) Copies of any pertinent email exchanges with WigSis where you have asked for a refund and they are jerking you around.
I truly hope this helps at least one person, if not more.
Simply put the worst online shopping experience ever. The most unprofessional organisation - do not give them any of your hard earned debt EVER! The website looks great then it's down hill fast, on a black diamond, with no helmet, from then on in. I burst out laughing several times during the absolutely ridiculous email back and forth about how the item looked absolutely nothing like the picture it professed to be exactly like - it wasn't even the same colour. I was told to do them a favour and keep it, then told to return it - cost CA$72 - told that I'd be given a discount even asked "how much of a discount I wanted" apparently 100% was not the answer they were hoping for Mildred you should be ashamed of yourself!
Tip for consumers:
Do not purchase from this site. It is a complete scam
Products used:
None
I wish I knew to look for this review site before I threw my money away on these wigs. Money down the drain. I will never buy direct from China or any foreign country again after five emails back-and-forth with "Mildred" asking for a refund. They finally sent the address and said they would refund $150 of my almost $300 purchase price when they received the wigs back. Like others, I am reluctant to pay international shipping when I don't know that they will refund me even that. What a scam! Though I don't wanna spend anymore time on this, I'm looking for the credit card charge to dispute it.
I ordered a wig after looking carefully at the entire site. Took a long time to get the wig. The item's color was not at all like the photo. There was no description in words of the color and that was the first thing I should have noticed. It's almost orange! They argued by email that our computer monitors are different so that's the problem. The photo on the site shows shades of brown with lighter highlights. NOT at all this coloration. They said I can return the wig and get a replacement or buy a new wig at a discount. No offer for refund as yet, and I've been emailing with them for the entire month. The wig does not fit, either, and they wanted me to snug it by using the straps--which was my plan. That's not helpful because it's not where the wig is too big. AND the refund instructions say not to wear the wig--keep it in packaging to return. Don't know how supposed to do both! Will not give me the return address so far. I haven't heard from them in a week now since my last request for return address.
I am so discouraged by this company. The wig I purchased with my breast cancer grant money looked nothing like the photo. I sent several messages requesting a refund. The sales representative, Olivia played games with me. My money was basically stolen. I even told her that I was diagnosed with breast cancer and going through a divorce. My 200 dollar grant was wasted on their horrible wig; which they took a month to send me. Please don't purchase anything from this company. You reap what you sow.
I purchase a human hair wig for $250. It looked like a 5 year old sewed the wig on a lace table cloth. When I called customer service they said they would have another wig made with a condition that I pay 40% more. I told them to give me my money back. They said they would give me half the money and keep the wig. There is no way I would wear this wig. Didn't even look like the Ad.
I wore this style all during chemo, and can honestly say it gave me a great deal of confidence, and made me feel more empowered during this journey. This shorter style has worked out great. It's cool and comfortable and I even wore it on a sailboat recently without fearing it would blow off(I wear a fishnet type net underneath which also helps to prevent it slipping).
Wigsis.com offers cheap, natural affordable human hair wigs, African American wigs, lace front wigs and celebrity wigs for women and men. Explore the any kinds of hairstyle, color and size on our online wig store!
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