Western Union

Scammers.
I had two fraud transaction, I had to contact thousands of times the Customer support, escalating tickets, sending email to spoof and nothing. They never came back to me and each agent told me a different thing.
I don't recommend it at all, and I am wondering how can this website be legal if you have no safety and proper checks.

I sent $3000 to an Indonesian friend overseas. At first it seemed to go thru, but it didn't. So the lady behind the counter at the Meiers store said, it's okay, just sign this paper and you'll get your money back. I had sent the money through my card. I waited a.month, nothing ever showed up, so I went back. They said, we cannot pay that much back in cash. I said, "Fine, then credit the card, cash a check. I don't care. Just please give it back." They gave me their corporate customer service number. The corporate people said it is waiting for pickup, just go.back to where you made the transaction. I did, with the same negative result. Finally, after 8 calls to corporate, and four more trips to the Meiers, I was going crazy. Finally, the lady at Meiers showed me the paper that I had signed that day, and said, "We have already PAID you back. See? Here's your signature." After that I went to the Better Business Bureau. They dropped the case. I have given up. Do NOT USE this company.

I've only used Western Union twice, The first time I was charged 50 dollars from the states to Canada.when it arrived in Canada.they wouldn't release the money to my daughter untill I paid another 400.00!
The second time I sent money the other side tried to tell my son he had the wrong pin number. They were trying to keep his money. Don't trust Western Union!

Very rude customer service highly wouldn't recommend there services I am trying to sent money to my sister and they give me hard time for her to receive she had went to 6 banks and still unable to receive it so I call them they ask me for her ID because the Id is in different languages they had requested me to get a ID in English then this customer rap hang up the phone

To send a domestic transfer it has been almost a week and no money in sight.
Receipt will tell you one thing, tracking will tell you another and FAQ will tell you yet another. One will say 48 hours, one will give you a date (which will be missed) and the other will claim 6 business days.
The fact it takes this long to transfer within the USA is deplorable seeing that there are so many other faster options.
Using this company has simply become nothing more than a headache and an endless waiting game while they will absolutely grab that money immediately from the sender. Seek alternatives. Cannot imagine if this were an emergency.

I'm In Argentina, it took so long that the peso devalued. When it was at 960 here WU offered $1325 now it's 1426 here and I'm still waiting, 6 days!

Was sent approx $200. After 3 trips, I hadda' give up. This company used alibi's to hang on to the money in transit. See my self-explanatory screen grab. Also, the $7.50 transfer fee was high.

Horrible customer service. They have held my money up for almost two weeks. They said they have so many companies that have to approve my REFUND. They are literally hold MY money for nothing. I called and spoke to an associate in customer service who was rude and unhelpful and spoke in a condescending manner and when I asked to speak to a supervisor I was put on hold for 30 minutes only to be spoken to by a man who spoke in a volume hard to hear and was unable to explain why my money has not been returned to me yet. BAD BAD BUSINESS practices and incompetent employees who have terrible manners and I felt like they were putting me on hold for fun. The phone call lasted over an hour and a half with NO RESOLUTION…. I STILL DONT HAVE MY MONEY….

World please don't think of going to use western Union Bad bad news going on 6 months still waiting for my money it send all the receipts and documents they say the checks is coming on the mail I call 3 weeks ago even I asked to speak to the supervisor I gave him the case # receipt number and he promised me they will send my check still no checks on the mail
Very dishonesty company

If I could give -10 star I would give it to western union. They suck. They are liars. They cancel your transaction and then lie about it. Here's my story. My response to the lies

This makes no sense what you are telling that my bank is the one refusing to process the payment. Are you trying to tell me three different banks including my credit card company, that I've been using for the past 5 years to send money to my husband and family in Jamaica, is now refusing to process my transactions with western union and they are okay with me completing the same transaction with money gram? Bull $#*!! By the way, I called my bank and they told me they did not put any restrictions or stipulations on me completing any transactions that were not already setup by me. So not only are you lying to me, your customer, you are telling lies about the banks. All these years of dealing with this organization, I have had minor issues but a call to your customer service usually rectify it, but now you are sending me this crap of an excuse? REALLY!?!?!? Because I don't beat around the bush, I'm telling you I'm going to post on any social media I can think of, this message so that the world can see what liers western union is and might even get the banks to sue you guys for defamation of character.

I've spoken to other people about western union's service and they all say the same thing, western union is the worst.

I'll be taking my pennies to money gram to send my money from now on. LESS HEADACHE AND STRESS there.

People don't need this crap. There are honest people out there who does honest work and have honest dealings, so piss off western union.

Sign disgruntled and disgusted customer.

Bad customers service EVER W U. ONE OF THE WORTH EXPRINCE EVER I HAD IF YOU WANT SEND MONEY. PLESE. FIND YOURSELF SOMETHING ELSE

What an absolutely horrible experience. For anybody out there if you do not have to use the money order do not do it. It's an extensive process to try to get your money back if your money order was received or cashed. I always heard stories, but had my own experience, and they should just do away with them in my opinion.Please, just another way they f ck the poor.I give it a negative extremely horrible and never again! Never

I needed to send money to my son in Puerto Rico and did the transaction using their website. It asked me for first name, middle name, paternal last name, and maternal last name, and I put all the information correctly. When my son went to collect the money, his last names were inverted. I called WU and the machine sent me a form to fix it, which I did again. My son tried again, and the name was worse: they changed a letter in his first name and put his second last name as a middle name. I made the change again through my online account with them. When he went the first time, WU cancelled the transaction. I called to find out what was happening. They said that the system decided to put a ban for getting the money on my son because of the name mistakes. How in the world is it my son's issue when their own system is faulty? Needless to say, I told them to go ahead with the refund, that I will use Money Gram, and that's what I did. The programming work of WU should be double-check, and they should not penalize legal customers when trying to do legit transactions. Why don't they do that with people that scam others up and front?

Western Union sucks I tried using the machine it didn't send them money and I called customer service because the people watching me use the machine didn't know what they're doing and then when I call customer service it makes me email somebody a computer and I have to deal with the computer I will never use this company again they're Crooks

My experience with Western Union was extremely disappointing. I sent $1500 to a recipient in the USA, only to find out that they could not access the full amount at multiple locations in Los Angeles, Miami, and New Jersey. When I requested a refund, they initially insisted I could only get it from the Florida location where I made the deposit, despite me being in Massachusetts at the time. It took numerous frustrating phone calls to change this. Western Union's response was unhelpful, stating they have no control over their locations. This lack of accountability and misleading information make Western Union an unreliable choice for financial transactions, and I strongly recommend exploring alternative options.

I have been using Western Union for many years with no issues. Now they area holding all money transfers because of scams. They don't even give you the ability to look at your account to make sure customer account information is correct. You don't even get to talk to a customer service person in the US. I will not use this company ever again. I will even let my friends know not to us them. They do not deserve a one star rating. Holding customers hostage because of other people is wrong.

I initiated a transfer and my transfer was cancelled for no reason. On chatting I was given random answers and no answer to my question. I started typing in upper case and I was asked to call a number. On calling the hopeless AVR which kept on telling me it will disconnect the call as he was unable to understand whom I needed to speak to! The first human who answered told the compliance team cancelled the transaction and I will get my money back in 7 days!
When I asked the reason I was told I can initiate another transfer and call them whenever I initiate a transfer! I never had to do it over the years since I have been using WU, more than15 years I think.
When I tried to initiate a new transfer, the rate was too low and also an extra fee was added!
THEY ONLY CANCELLED AS THEY WANTED TO MAKE MORE MONEY! RETURN MY MONEY YOU HAVE KEPT AS CAPTIVE IMMEDIATELY!

Managed to talk to a human in the end, it was a 'SYSTEM FAULT' and I need to make another transaction using the new rates and inflated fee!
MY LAST TRANSACTION WITH THIS COMPANY. GOOD PAYBACK FOR BEING A USER FOR OVER 15 YEARS!

These people made me 5 whole days to pick up the money my husband sent and after 5 days I still didn't get anything I had to cancel and wait 8 additional days and my husband still can't the money back up until now I would have starve if it was for western union what ever had u do please don't use western union ever save yourself the hassle imaging waiting three weeks and still haven't gotten a dime

Very useful money transferring service. It provides great exchange rates and different methods of transactions.
It is also quite safe and secure.

Will not get to the bottom of a problem if things go wrong. Instead, will post you from pillar to post and not acknowledge their failings and shortcomings. Do not send money through this unless company! Sent money through them and they did not deliver. Kept going around in circles to avoid refunding. Fraudsters, this lot! Incompetent and so old school. Use more savvy money transfer agents. WESTERN UNION IS DEAD!

If you risk sending your money with Western Union, you are in for a really stressful 2 weeks. Because its exactly how long it will take them to take your money, not deliver it to your receiver and keep asking you for more information, then tell you that everything ok and money is ready to be picked up, and then they told you that money can't be located. Every call you make to customer service gets dropped after they put you on hold. Good luck trying to ask to talk to supervisor - all agents are trained not to do that. They will literally tell you: there is no supervisor available, and they themselves can't help you.

If I could give them zero star I would. I am writing here a terrible terrible experience I kad with WU and the way they decide to handle things. In my experience WU doesn't show no duty of care, they are not bothered what situation you are going through. They can keep your money for months and get interest rate on it or lend your money to others, whereas on other hand you will be begging for your own hard earned money from them.
I transferred £2001.99 (included fee) to from my bank account to make a transaction on 15/12/23. I received a response within day or two to say they have declined my transaction the reason which they won't share. On 19/12/23, they said a refund has been processed and make take 7 working days. As its holiday season so waited till 02/01/2024. No money was received. I logged onto my account to check the status of my refund as i didn't receive no further emails from WU to let me know about any delays. On my account, it said that that I should be able to collect my money in cash from some WU location and no details were shared and that I should wait for the email confirmation.
On 03/01/2024, I called WU to check the status of my refund. They told me the refund was processed on 19/12/23 and ot should have been transferred directly into my account and I should check with my bank.
My bank Santander had confirmed to me on same day that no money is received or being held for any reasons. I called WU union back. The customer service said they had escalated the case and I should receive a response within 4 working days by 09/01/24.
No email, no contact what so ever by WU by 09/01/24. I then contacted on 10/01/2024 to get an update, no further info. Was shared just that the team is working on it. I have shared the Financial difficulties I was going through. I was going back home to meet my family, I did not have any spending money, my brother had accident si my parents were in financial difficulties, plus the cost of living is already making it difficult to make ends meet, I shared all this with them and told them I needed my money before 13/01/24, as that's the date I was flying away. They just told me to wait to say they have made record of all this. Again, no response, no contact, no care was shown by WU. I flown back to home. I had to borrow money from relatives. I never ask for any help especially financial help. So you can imagine how difficult it would have been for me.
I returned back and on 02/02/2024, again contacted WU. At this point they told me that an email was sent toe on 19/01/24 requesting my bank statements to prove that i did not receive the refund. I was constantly checking my emails, and I again checked my spam folder, my trash folder no emails were located.
Apparently they use some system to send an encrypted message, where you need to get yourself registered to check the messages. Anyhow, on 04/02/24, I sent them my bank statements which would prove I didn't receive no money.
Today, its nearly been two months, I am still chasing my money. The only response I get from them sorry for inconvenience, its been escalated and team dealing with it.
I wonder if this how they deal with escalated cases and this long it takes them with escalations, how long would they take with normal cases.
It is so pathetic, the way they are handling my cases with no care the financial difficulties I am going through. I needed to pay people who I had borrowed from - they also have bills to pay. And now I'm behind with bills.
Thus is the worst worst experience I had with any company so far in my 40 years life. Where such a big corporation doing this kind of fraud, they hold onto people's money by declining the transaction for no reason, so that they can have the money and use it to lend or have it in their own account to earn interest.
Such a disgrace and so shameful of WU. I do jot have no choice bit filing a fraud case against WU now. I think I have given them enough time to resolve this. A week ago they got hold of my bank statements and week after they still do not have no solid response for me. I have not seen single penny of my money back from them.
SHAME SHAME SHAME WU

I'm from Canada, my friend sent me USD 900 and the current exchange rate is 1.35 Western Union forced you to do the conversion in CAD they gave 1.21% they wouldn't let you receive your money in USD (900X1.35=1215) (900X1.21=1088.50). See the difference 126.50. Do yourself a favour and do not send money through Western Union, they gave you a terrible exchange rate. Sept 23,2023