Traveleuro

Horrible customer service and shady business practices. They hide resort fees to offer the "low rates" they falsely advertise.

I was surprised by a $280 bill when I arrived at my hotel, AxelBeach in Miami, which TravelEuro denies any responsibility for.

When I booked my trip, the total price of my package claimed to include "all taxes and fees".

I tried to resolve this with both corporate and the BBB with zero response from them. Stay away - scammers.

Attached is my receipt for the undisclosed fees I was charged, which is in violation of U.S. consumer fraud law and H.R. 4489 - the Hotel Advertising Transparency Act of 2019.
H.R. 4489 declares that the practice of charging mandatory fees which are not disclosed WITH the advertised rate of a hotel room (excluding taxes and fees imposed by a government) is unfair and deceptive to consumers. (NOT hidden in the FAQ section of an expansive website).

It expressly authorizes the Federal Trade Commission (FTC) to enforce the legislation and also permits State Attorneys General to do so as well, coordinating with the FTC.