Thrifty Rent-A-Car

When I initially checked in at the NO airport location, I was told there was a 30 minute wait for a car because they were being cleaned, but that didn't stop Thrifty from putting a hold on my credit card. I asked the clerk how long I would have to continue waiting, and she said really had no answer, very non-responsive and looked like she did not want to be bothered. I know it's a holiday, but you chose your profession, not me. And Thrifty, you need to do better. Your rentals are not cheap and from the way this long line is looking, you can afford to hire more workers to wash cars. OR, stop taking reservations. It's just that simple. NOW, I've been waiting almost 90 minutes.

I reserved a mid size car for Oct. 28 2023 at Boston Airport for 264.00. When I got there I was offered an electric car, I have 0 experience with electric cars,instead I was given an SUV and my bill was 600.00. I can't believe they charged me 400.00 more because I didn't take the electric car. What really makes me mad is they gave me the SUV because that's all they had, so I was charged SUV price even though that's all they had left and my reservation was for a mid size car.

We waited three hours for a car that we reserved in advance. They said they were all out of cars. Terrible customer service.

First, compared to a few of the other car rental companies out there, you can get a reasonable price when booked in advance like buying an airline ticket.

What is misleading, for example, the "Wildcard Program" rate that they are advertised to put you into a vehicle that you may a bigger vehicle is simply a joke in my experience, and please do not fall for this crap.
I've booked here with Thrifty, and Dollar the same company, and the same outcome. Only the smaller car is always available and may be one for two left at all times to choose from.

What they are not telling you is that you are better off just paying for what you want because your chance of a free-up upgrade is zero.
I was told on more than one occasion, that only compact tends to be available.

Additionally, depending on your travel plans, it would be better to take the return full option. After you drive off you realized that you paid about 50- 60 cents per gallon

Sadly, it seems many car rental rates have gotten so high, especially a few of the well-established ones, you may come out cheaper better buying a used car if you have time, register it when compared to some of these weekly rates.

Also, most of these companies are the same under one umbrella posing as separate companies and when you arrive, you realize that anyone can pretty much check you out. So are you getting a deal by skipping one and or sticking to the locality?

What has changed about 5 years later?...

"Increasingly, they were are worse than flying, because the vehicle is unavailable, with long lines." I gave them only 2 stars and this was four years ago. After a recent booking, I gave it an additional star in 2022.

You still need to exercise caution because the line is still very long.

Again and extended waiting than normal, but processing was much better than Pre-COVID-19. I also contacted reservation to inform them of the new arrival when my flight was delayed, one of the representatives said he had to cancel the reservation and rebook at a much higher price.

This is not my fault, and just the hours, not the day, had to be moved. It updated at the same rate after I requested a manager. I booked into a small car for considerably less, and upon arrival, they told several customers, including me that they would have to wait but could leave now in an upgraded SUV for an additional $50. Thank you, however, I would get one if I wanted one for less than a day in town. Strangely, after a couple of people declined, one became available in 30 minutes.

I understand that COVID-19 has caused several financial problems for many businesses, but if this is a tactic to increase sales, it won't affect someone like me who has been renting intermittently for more than 18 years, and will only book the type of vehicle as needed.

Overall, it wasn't too bad; just make sure to plan carefully and reserve in advance. I will book with them again. Hertz/Dollar -the same company

Had reservations, showed up and was told no vehicles available. No customer service to assist with anything. Never again.

I booked a package through Travelocity, which included a rental car with Thrifty Car Rental. This included a damage waiver. When I got to the counter, I thought the agent was reviewing my package with me, but instead he signed me up for roadside assistance and another damage waiver at double the original price. This added an extra $115 to my 2-day compact car rental which was already $200. When I found out after the trip that this had happened.
The car was filthy and dented when I got it, and no one bothered to look at it with me before we left the lot. It also smelled, so we stuck a clip-on air freshener in the vent.
The company has ignored my requests for a refund. I even went through Travelocity, and they were denied. This is unacceptable.

I had an absolutely dreadful experience with Thrifty. Their service was subpar, and I encountered numerous issues during my rental. When I expressed my concerns, they offered a mere $100 voucher as compensation, which I had no interest in. I tried to communicate my preference for disputing the charges or receiving a discount for a future rental, but they seemed uninterested in addressing my concerns properly. It's clear that they prioritize their voucher offers over customer satisfaction. Because of this experience, I will never use their services again. Thrifty's lack of customer-centricity and their dismissive approach to resolving issues make them a company to avoid.

Pls do not rent from this company they are scammers. They scam you into taking additional fees that are hidden and did not know you are signing for. My bill was 160 and they took 287 from my account because of this additional fees that I was not told about. They are the worst customer service that could not do anything to help. Bought gas still took gas money from my account and they are making you pay rent for where they park their cars at the airport. Don't go there.

Literally the most repugnant vehicle I have ever rented in my life.
No one available at pick up for pre-inspection (10am).
Vehicle was filthy, germ ridden, like a builders vehicle it was so dusty!
Would not recommend & will NEVER use thrift store rental again!

Waited three hours hours but still needs more time to get car. I will never use this company anymore

Rented a luxury car in Phoenix for my father's funeral to drive family around when I came down from Alaska. Car was dirty with used tissues in the console, but the only one they had. A/C went out at 117 degrees. Drove for two hours to return it. They said they would have another luxury car ready. They put me in a Ford Escape saying it was comparable. They had upgrades from a luxury car, but refused anything better than a ford escape. Won't use them again, or any partner. Lots of options out there. Would not recommend anyone use.

I dropped my rental at Jacksonville International this morning 5:30am I could not find a dropbox. I put the keys in a white box on thriftys desk after searching for the dropbox I almost missed my flight. I parked the rental in H26 now I can't get a live agent to explain where I put the keys. What do I do now?

Rented a pickup truck at McCarran Airport in Vegas for our bike trip to Utah.
Booked through Hotwire and I was worried that Thrifty would not have a truck for us.
I called to confirm the week before and was told "yes, pickup truck"

Whe we got to the pickup counter, they said they didn't have trucks, but the office manager came down with keys to a full-sized Dodge 1500 that had been specially brought in for us.

Great price, perfect truck.
Excellent service.

Boston Airport 2/17 10:30 pm arrival, had a reservation with Thrifty. We stood in line for 2 hours for our car. 25 people in front of us and 25 behind us and two rental agents, one of which had to find the keys on the keyboard and the other was a social butterfly. I will rent from anywhere other than Thrifty in my future travels. Also, this is a reflection on Hertz Rent a car, they own Thrifty.

Thrifty doesn't even deserve one star.

The airport located in Philly, scammed and robbed me of $300. I was charge $300 more than what I initially paid for. They lied and said the call was dirty but mind you it was not. I had the rental for 3 days; this is a complete lie and scam. The company has no direct contact for the Philly location, I was transferred around multiple times through customer service in Texas. The Philly located knew that I would not be able to contact them directly face to face and by phone which is why this is a scam. They took advantage of the fact that I needed to take a flight and would not be able to speak with them face to face. I am placing this complaint to warn people to stay away from Thrifty car rental.

Don't use Thrifty! We have a reservation for a vehicle booked in Grand Cayman 12/25-12/31 and the just canceled it out of nowhere. "Out of vehicles, sorry." Confirmation number: K*******255 with a vehicle reserved weeks ago and now we no longer have a car. Super uncool, customer service 0% helpful. Will never use this company again, highly advise going with another car rental service.

Reserved 2 vehicles for my wedding, when I showed up they did not have either. Spent 2 hrs trying to find a vehicle. Ended up being charged 1,700 dollars after the 1,100 I already spent. Would not credit my account for the money already spent even tho they did not have the 2 vehicles I reserved months in advance. Bottom line there shady and dishonest. Spend more money and go anywhere but here before your trip is ruined!

Thrifty car rental are bullies in the business forcing their hidden charges unto you and when you decide to return ahead of time be prepared to pay triple the price of the day rate.

Their fees include the rental and taxes $380 usf but builled into collision which equates to the cost of the rental $240 usd and more service fees as much as $200 usd

Beware and don't be fooled move unto the next is all I can suggest.

TOURIST SCAM - AVOID EXPEDIA & THRIFTY
Rented a car via Expedia - when arrived at San Francisco Airport car was not available. The guy at the desk claimed they hadnt seen money from Expedia, and I could get it back afterwards from Expedia. So had to pay 1000$ (knowing I had paid 600$ to Expedia yet). To get a LOWER CLASS car.
Needless to say they DID receive the money from Expedia afterall.

Paid for DODGE RAM, got NISSAN Rogue (for an additional 1000$)

NEVER - EVER - AGAIN

Waited in line over an hour for a car and when we got one, it reeked of smoke! It had 57,000 miles on it and for 57,000 miles there was a smoker in that car and then Thrifty chose to
Give it to a mother and her young son! Thrifty should be ashamed! Our clothes and hair reeked of smoke, my son got sick half way through the trip and no one wanted to go anywhere because we would have to ride in that awful smelling car!

I would give no stars for dishonest and outright corrupt customer service, if possible. While at the counter, discussing rental package options, I erroneously expected honesty. I had just gotten off a terrible and delayed flight with two children in tow. I said NO to extra charges such as "Premium road side service" and was charged anyway. I did not see this when I signed at the end. Vehicle engine light lit up during our trip, mileage only 67,000 miles. I will never use this dishonest company again. I hope customer loss was worth $60

BE AWARE: Thrifty Car Rental, without informing its customers, charges them an administrative fee of $ 15 for each toll they pass. I feel very hurt, because their employee (brooklyn-NYC) did not inform me about this extraordinary charge. I am a frequent car renter, and in my entire life this has never happened to me before. I do not recommend this company at all. I called them to report the problem and their SAC laughed at me and refused to help me.

ATENÇÃO: A Thrifty Car Rental, sem informar seus clientes, cobra deles uma taxa administrativa de $ 15 para cada pedágio que eles passam. Sinto-me muito lesado, porque o funcionário deles (brooklyn-NYC) não me informou sobre essa cobrança extraordinária. Eu sou um locatário frequente de carros, e em toda a minha vida isso nunca havia acontecido comigo antes. Eu não recomendo esta empresa de forma alguma. Liguei para eles para relatar o problema e seu SAC riu de mim e se recusou a me ajudar.

Rented a car at LaGuardia Airport Thrifty Car Rental and got stuck with a 12 passenger van. It was a real chore driving and detracted from my wife and I enjoying our vacation. I should have got an advanced notification then I could have made different arrangements.