Thcmasonrync

It all began when I bought a house last February. One of the features of this house was a chimney and fireplace, which, like the rest of the house, needed work. Top Hat cleaned the fireplace and gave me a verbal quote of fifteen hundred dollars for "parts" and labor. They said they would be back in about 2 weeks for the installation. After 6 weeks I began calling to find out first of all, why I had never received a written account of what would be done and why they had not called me about the delay. When I finally reached someone, she told me that the "parts" had been delayed. When I wanted to know why I was not advised of the delay sHe said, "We have other work to do." I told them I no longer needed their service, to please not call again. I subsequently received two calls (the second from a number other than the business number) saying the parts could not be cancelled, to which I replied that it was no longer my problem and that they should take better care of their customers. Upon hiring a new chimney service, they examined the chimney and found that it did not have a complete liner and was also 4 feet too short to draw properly. Top hat was supposedly going to repair a chimney that was not even safe and not fully functional. This company does not know what it is doing. They certainly want your money to become their money AND they want you to wait patiently while they decide to take it. I have since come to understand that somebody retired and somebody else took over and that the service has gone rapidly downhill. Following this incident, I reviewed them on the BBB website. They basically called me a Karen. Since when is expecting courteous customer service and reasonable communication disrespectful or crazy? Photos follow. Had I waited additional weeks for this "repair" I would have been no better off. I still would not have been able to use this fireplace and I'd have been out $1,500.