Tada

I got a new device and new phone number and the app won't let me update it. So, I logged into the website and that is not even there. I sent cs a message and saying I need to change my number and after I clicked send it said they'll get back to me in 30 days.
Edit 5/3/23:
They responded to my email and want me to verify my identity with my ID. So I submitted that and am waiting on them to look at it. I can still log into the app and website but I can't scan my accounts or anything else until I'm able to receive a text message from them.