• TackleDirect

TackleDirect

Overview

TackleDirect has a rating of 4.7 stars from 38,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TackleDirect most frequently mention customer service, free shipping, and great selection. TackleDirect ranks 1st among Fishing sites.

Positive reviews (last 12 months): 66.7%
Positive
6
Neutral
0
Negative
3
2
See all photos

What reviewers want you to know

Positive highlights

  • best shopping experience ever, great pricing and the website is easy to navigate.
  • They have a great selection of fishing gear and affordable prices

Critical highlights

  • Originally gave one star, am upgrading to 3 stars based on finally getting my items but really poor customer service.
  • With PayPal had problems with a strange credit card number that needed to be sorted out.
How would you rate TackleDirect?
Top Positive Review

“Paradise for fishermen”

Malak R.
3/13/24

This is a real paradise for fishermen. As I am the one, I decided to look at the assortment here. I didn't need any spinning, because i have the most advanced one, but as for the nets and lures... I ordered them here, because their range if quite big and it was interesting for me to stare at the monitor for a couple of hours, lmao. On top of that, I now think of changing spinning reel. Yeah, i said I got one of the best spinnings, but i see there are some more fancier.

Top Critical Review

“Terrible service”

Aleksandr P.
7/24/23

Ordered from these guys last weekend. They canceled my order under "suspicion of fraud". When I wrote to them asking what exactly confused them - they said they didn't like my address. Then I asked if I could change my address but keep the prices that were on the order. They stopped answering me.

Reviews (38,387)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (180) shopping experience (34) credit card (58) fishing gear (28) quality products (20) delivery time (19)
Thumbnail of user malakr2
10 reviews
0 helpful votes
March 13th, 2024

This is a real paradise for fishermen.
As I am the one, I decided to look at the assortment here. I didn't need any spinning, because i have the most advanced one, but as for the nets and lures... I ordered them here, because their range if quite big and it was interesting for me to stare at the monitor for a couple of hours, lmao.
On top of that, I now think of changing spinning reel. Yeah, i said I got one of the best spinnings, but i see there are some more fancier.

Thumbnail of user steved366
Steve D.
1 review
0 helpful votes
June 4th, 2019
Verified purchase

I tried to use a gift certificate that was given to me which was a hassle to do, every other website I've ever ordered from and had a gc you enter it when you pay, not before like your website. I had to call customer service for assistance with this. Once the order was placed I received an email notifying me of my order and I noticed I was being charged the full amount. Once again I called customer service to confirm the gc had gone through and after a couple attempts to make sure it had I hung up. The full amount was devoted from my checking account until the day it was shipped. I've never dealt with any company that does this. You authorized the gc when you sold it. Why do you withhold the full amount of the purchase and then credit it back to the buyer. For this reason alone I'm hesitant to order from Tackle Direct again.

Thumbnail of user peterc1990
1 review
0 helpful votes
February 9th, 2023
Verified purchase

Easy to order. My son who was gifted the gift card buys a lot of fishing equip from you. He suggested it for Christmas. He'll be using it this spring when New Hampshire warms up.

Thumbnail of user bradl340
1 review
0 helpful votes
April 10th, 2023
Verified purchase

These rods are perfect for bull drum. They are light, plenty of backbone, yet let you feel the fight. Great graphics also.

Thumbnail of user keithl706
1 review
0 helpful votes
April 27th, 2023
Verified purchase

Tackle Direct has it going on. They can BEAT the big boys, not just compete. They have the inventory, good prices, fast shipping, and excellent post sale communication. Totally happy customer.

Thumbnail of user winwinner
1 review
0 helpful votes
July 24th, 2023

Ordered from these guys last weekend. They canceled my order under "suspicion of fraud".
When I wrote to them asking what exactly confused them - they said they didn't like my address.
Then I asked if I could change my address but keep the prices that were on the order. They stopped answering me.

Service
Value
Returns
Thumbnail of user kerryv45
1 review
0 helpful votes
September 22nd, 2022

I ordered a Simms bib and jacket to wear in British Columbia fishing trip. Very good product and price. They kept me dry and warm.

Thumbnail of user gregorm20
1 review
0 helpful votes
June 4th, 2023
Verified purchase

I'm staying in the Philippines presently and the country lacks comprehensive tackle stores. After an initial 'hiccup' because the billing address and shipping address on my credit card differed I was able to have everything I wanted sent from Tackle Direct. A very professional company I'd recommend to anyone (...and have already recommend to a number of friends).

Thumbnail of user jamesm8208
1 review
0 helpful votes
February 1st, 2023
Verified purchase

I initially ordered 10 of them. They only had I believe six in stock, and they sent them to me. They informed me that the remaining four would be sent to me as soon as possible. About two weeks later I received the other four. Great place to shop good prices quick deliveries. Excellent sell staff.

Thumbnail of user douglast111
2 reviews
0 helpful votes
March 23rd, 2023
Verified purchase

So far haven't caught anything on it but i did troll two of them at one time and they look like the work perfectly, waiting for summer to come back to finally put them to use

Thumbnail of user sidb55
1 review
0 helpful votes
January 2nd, 2023

Just what the fish need! Works most of the time. Time to hook up again! The gear works just need it in the water!

Thumbnail of user gregg827
1 review
0 helpful votes
January 26th, 2023
Verified purchase

Purchase a variety of items and all items arrived in tact. The process was easy to follow

Thumbnail of user petev103
1 review
0 helpful votes
December 11th, 2023

Update 4 days later. I did not received a call the next day. So I call the following day and got Billy to inform me that he will have Chris call me back. Chris agree to send me a prepay shipping and resolve the issue by refund or exchange. I sent the rod back so let's see how this end.

Original review: Just got off the phone with Craig. I sent an email but got no reply so I made a call. Receive a fishing rod with bent blank. He said it is normal does not affect the function, but would anyone wants to pickup a bent rod while shopping for a fishing pole. Return shipping is gonna cost me $20. I am waiting to get a return call from them tomorrow and update this review. Otherwise, I will not be visiting or buying anything else from this place. I will share my experience with those around me also.

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothyl907
1 review
0 helpful votes
October 6th, 2023

I've been waiting for an exchange of a zucchini STARBOARD tracker for over a month every time I call to check on my order I get the same B's the company is still making it. They said it would be there on the 25th BULL S#@T it shouldn't take over a month to put together a spreader bar 20 squids. There service stinks

Thumbnail of user glennc461
1 review
0 helpful votes
May 23rd, 2023
Verified purchase

Excellent never was dissatisfied always received in a proper amount of time. Sales people were always very helpful and knowledgeable.

Thumbnail of user vincentw66
Vincent W.
1 review
0 helpful votes
March 12th, 2020
Verified purchase

I tried to check out 4 or 5 times, your check out repeatedly rejected my card as invalid number. I finally gave up but thought to use my phone; now thoroughly frustrated after repeatedly reentering data.
I placed order from my phone, the credit card was not rejected this time.
However, now on receipt of order placement I found an error in my address, apparently I misstruck a key when entering it.

Now, I will need to cancel this order, it is improperly addressed.

This was a frustrating experience, and it's not over yet.

Thumbnail of user dwaynec114
0 reviews
1 helpful vote
June 23rd, 2022

Good service fast delivery and exactly what I wanted! A friend recommended this Lews spinning rod as he fishes charters freshwater and salt water here in SC. Will enjoy hooking a big one on the finesse rod setup that I've done with it.

Thumbnail of user daveb1657
2 reviews
0 helpful votes
March 19th, 2023
Verified purchase

I got a great 2 for 1 deal on these Fin Nor reels.
They were delivered quickly and they look and feel amazing.
Since I ordered them in January I haven't had a chance to fish with them yet, but I will be getting out very soon now that stripers and winter flounder are open.

Thumbnail of user davef157
DAVE F.
1 review
0 helpful votes
June 4th, 2019
Verified purchase

Great on time deliveries, under promise over delivery! I would love to purchase rods but delivery charges eat up the difference. - Dave

Thumbnail of user jeffreyb129
Jeffrey B.
4 reviews
0 helpful votes
June 4th, 2019
Verified purchase

I ordered some lures and they came with a free promotional item that arrived much later, but that was fine with me.

Thumbnail of user maijab118
Maija B.
1 review
0 helpful votes
June 5th, 2019
Verified purchase

Everything here has great prices and is good quality. The baits I ordered are amazing and the customer service experience was very communicative. I will definitely buy from here again.

Thumbnail of user patsyk9
Patsy K.
1 review
0 helpful votes
May 29th, 2020
Verified purchase

Free shipping with over $200 with code TD200 Economy does not apply! Standard shipping for $14.95 is the only option allowed and charged at checkout. Very disappointing!

Thumbnail of user johnn525
john n.
1 review
0 helpful votes
June 5th, 2019
Verified purchase

super, ive never had a complaint bout the product nor the service ! chris , Falmouth bait and tackle, cape cod and vero beach.

Thumbnail of user rickf521
1 review
1 helpful vote
June 1st, 2023

Well after ordering something so simple I have waited for approximately three weeks I don't think that you should be able to sell somebody something that isn't in stock basically if you don't Have it in stock you should probably let me go somewhere else and purchase it very disappointing

Service
Value
Shipping
Returns
Thumbnail of user williams1276
William S.
1 review
0 helpful votes
June 4th, 2019
Verified purchase

TackleDirect shipped heavy jigs in an envelope. The jigs wore a hole in the envelope and arrived scratched and bent. I sent an email to the order department after I placed a second order requesting the jigs be shipped in a box. The second order was also shipped in an envelope and arrived bent and scratched. Heavy jigs need to be shipped in a box.

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Thumbnail of user patrickg265
Patrick G.

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