Swords Kingdom has a rating of 3.1 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swords Kingdom most frequently mention customer service. Swords Kingdom ranks 2nd among Swords sites.
This company does not typically respond to reviews
No critical highlights yet
I bought the Berserk Guts Sword From Swordskingdom. The product itself has exceeded my expectations in every way. The quality is exceptional, and it functions flawlessly. The attention to detail and craftsmanship are evident, making it clear that this company takes pride in delivering top-notch products. I would like to commend Swordskingdom's outstanding customer service. Whenever I had a question or needed assistance, This Store's team was quick to respond and provided helpful and friendly support. It's refreshing to encounter a company that genuinely values its customers and goes the extra mile to ensure their satisfaction.
I ordered a sword from Sword Kingdom and they sent the wrong item. That happens, I understand but my attempts to rectify this was horrible. First, no one would return my emails. The phone was never picked up. Eventually I did connect with someone through their chat who looked into it, admitted their error and gave me my options. I wanted a refund which never happened. Since then I have tried several times to contact them and have been ignored. This was an incredibly frustrating experience.
I ordered a sword from Sword Kingdom and they sent the wrong item. That happens, I understand but my attempts to rectify this was horrible. First, no one would return my emails. The phone was never picked up. Eventually I did connect with someone through their chat who looked into it, admitted their error and gave me my options. I wanted a refund which never happened. Since then I have tried several times to contact them and have been ignored. This was an incredibly frustrating experience.
Tip for consumers:
Caveat empter!
Products used:
a sword from a different company
I bought the Berserk Guts Sword From Swordskingdom. The product itself has exceeded my expectations in every way. The quality is exceptional, and it functions flawlessly. The attention to detail and craftsmanship are evident, making it clear that this company takes pride in delivering top-notch products.
I would like to commend Swordskingdom's outstanding customer service. Whenever I had a question or needed assistance, This Store's team was quick to respond and provided helpful and friendly support. It's refreshing to encounter a company that genuinely values its customers and goes the extra mile to ensure their satisfaction.
Products used:
Berserk Guts Sword
Ordered a sword for my father, from a game he really enjoys, about a month ago, got the order number... and nothing else. I can see the money was withdrawn on the day after, but I haven't received any updates. Tried logging into their website, which no longer seems to be working, and it's not on the orders tab. Tried calling their dead phone number, which seems to perpetually be busy. They've essentially stolen money from me.
Tip for consumers:
Don't use.
Ok, so my package did just arrive after exactly in 9 days! I am super pleased with my shipment and the Sword is just great! They still are delivering their items in this pandemic situation because of the virus. Customer service was excellent, Ami was very helpful he kept me informed as to the progress of my order, provided me with tracking information. Every time I contacted Ami through live chat if anytime he missed my chat, swordskingdom's representative contacted me through email with an update. Highly Recommended!
I bought a sword they apparently didn't even have and got offered a refund and then waited a month and kept asking in the pop up chat whats happening and they didn't help at all. Phone number doesn't get answered and emails don't get responded to. Maybe if you're lucky and buy something they have you'll get it but I'll never know. This site is gambling.
The sword I received:
-Hanger drilled wrong!
-Handle it terribly wrapped!
-Blade stencil is offset!
Tip for consumers:
Don't buy from Sword Kingdom
Products used:
Sword
I ordered a Keyblade replica back in March of 2021. The site still shows my order as pending as of January 2022. I have emailed them multiple times requesting an update or refund and have received no reply or indemnification. The chat function of the website gets no response either. Total waste of $86. Save your money. Don't buy anything from this scam site.
Tip for consumers:
Do not give this site any money. Seems like a total scam.
Products used:
Ordered the Pumpkinhead Keyblade Replica, never received.
Good quality replicas, excellent customer service, received my order in five days, 18 Pounds VAT was nothing as compared to the quality and services.
I ordered a Final Fantasy Hyperion Gunblade of Seifer Almasy for my son on November 24th, 2023. It arrived on the 29th and was broken. I reached out to swords kingdom multiple times on their website and emailed them using the email they provided me. I never had a response regarding the claim and elevated it to the BBB. Swords kingdom never replied to the BBB either. This Pakistani company ships garbage products that they do not stand by nor will they give you a refund.
Ordered a sword that arrived 21/12/22 the pommel was bent. I emailed them straight away but have not heard a response and it's been over a month. Won't respond through their online chat. Not worth the risk of buying from them.
Tip for consumers:
Don’t use this site
Ordered a product on 9/02. After a month I didn't receive it. After emailing several times, on 10/27, I was told to pay more for shipping as the dispatch team missed my package, or I could get a refund. I asked for a refund. I was told that I would get the refund by the end of that day on 10/27. Weeks went by with no refund and I sent several emails and did not hear back.
After not hearing from the company after multiple attempts, I contacted the Better Business Bureau to try and get my refund. They contacted the company and then I finally received my refund on 11/27.
Best quality Anduril sword arrived in just 7 days and the scabbard and wall mount was a bonus.
Highly Recommended
Products used:
Anduril Replica
1 star is too high a rating for this site. Do not order from this site. Pick any other sword site. "Your order is in production and will ship Saturday" via the pop up chat, and then by email the same day "Your order is in production and will ship Monday" mind you this was 3 weeks after I ordered. Don't order from this site. They won't answer the phone and will ignore your emails. "We'll provide gift for delay compensation" but when you say you want a refund because their service is terrible they ghost you. This site is a SCAM don't waste your time!
Tip for consumers:
DO NOT USE IT!
Products used:
None because I never received it. Don't order from this site.
I recently purchased the King Arthur Sword from Swordskingdom, and I'm thoroughly impressed! The attention to detail in the craftsmanship is outstanding, truly fit for royalty. From the intricate design to the sturdy construction, every aspect of the sword speaks of quality and authenticity.
Moreover, Swordskingdom's service was exceptional. The shipping was swift, and the sword arrived securely packaged, ensuring it reached me in perfect condition. Overall, a regal experience from start to finish.
Products used:
Collectibles
I recently ordered an item from their store, and it arrived damaged from the US courier who picked up the order.
I submitted a claim to them showing the damage, and since then I've been told in order:
1. A replacement Item has been shipped. (with no tracking number)
2. That I needed to contact FedEx to start a claim. (This is generally the responsibility of the seller in most cases, and no documenation states otherwise from their site)
3. The Item is currently being held at customs and they will only release it once I provide a claim number from Fedex to them (This is Bullcrap because if it's held in customs then it would have a tracking number. Why wouldn't the website be willing to release that to me as proof?)
Avoid these individuals or you'll be stuck going through the ChargeBack process with your bank.
Swords Kingdom is probably one of the best swords selling website from where you can get replica swords, helmets, shields and other replica warfare items at affordable rates. I bought 2 Captain America Shields and 1 Thor's Hammer. They arrived in great packaging and quality was very very impressive. For me, Swords Kingdom is the best online store for purchasing replica props. Thank you
Products used:
2 Captain America Shields
1 Thor's Hammer
I recently purchased a sword from Swordskingdom as a gift, and prior to shipping I had asked them via live chat if the scabbard/sheath was the same as the one used in the TV show Ertugrul. They simply responded "yes". Unfortunately, after receiving the item I immediately noticed the scabbard was not the one from the show.
When I contacted Swordskingdom asking about a return/refund, they claimed the scabbard was not pictured and therefore not eligible for return. I explained that I had specifically asked if it matched the show's version, and they had confirmed it did. The agent asked me for proof of this claim. Since I did not save the chat transcript or take a screenshot, I could not provide evidence.
I asked the agent to check their chat history to verify my claim, but soon after the chat disappeared and I lost the ability to message them. Clearly they were unwilling to take responsibility for the incorrect information their representative had provided.
As this was intended as a gift, I went ahead and ordered the correct version from another seller. But I want to caution other customers - when chatting with Swordskingdom, be extremely detailed in your questions and remember to save transcripts and screenshots. Their willingness to provide inaccurate information and then refuse returns when the product doesn't match their claims is very concerning. I'm sharing my experience so others don't find themselves in the same frustrating situation.
I ordered Sword of Thorin from Swordskingdom for my husband. My husband loves it! My long time lord of the rings and hobbit loving fan of a husband almost did a back-flip when he opened it! He shows it off every chance he gets. Very accurate and true to the design in the movies.
Highly Recommended
A complete scam of an alleged business. Ordered a sword on November 15,2023. Never received it. After waiting about a month with no communication from these thieves I attempted contact. Used their supposed live chat on their site and clearly a bot or whatever assured me they were on it and gave me a tracking number (which was never registered). It is now February of 2024 and after two other occasions of contacting their bogus chat and being assured they were sending and later re-sending the sword I filed a fraud charge with my credit card company. They are nothing but liars and thieves and stole $200 from me. DO NOT BUY from this FRAUDULENT BUSINESS.
Products used:
Duncan Macleod Sword, but never used it because they never shipped it and stole my money.
I ordered three swords from Swords Kingdom uk in November 2021, which were to be delivered before Christmas 2021.
Due to production issues they were delayed, not a huge problem for me as they were not presents, but when they finally arrived one was very unbalanced.
When contacting Swordskingdom asking for a replacement they seemed helpful. I provided photos, and they asked for video which I also provided.
They apologised and promised a replacement, this was promised January 22nd 2022.
After waiting several months, and reaching out numerous times I was finally promised a refund. At this point I have waited over 9 months since placing my order. The initial person who promised me a refund was named Ami at the websites live chat.
They have promised a refund to my card twice now, but I have still not received it. I have reached out again without a reply.
Maybe you will finally refund me Swords Kingdom?
I am terribly disappointed as i thought I had found a good shop to recommend to other dancers..
Tip for consumers:
I can't recommend a company that delivers late, one product is faulty and they do not take responsibility for it.
Products used:
Swords
First off the items come from Pakistan, so they claim the shipping cost is huge (mine was over half of what my items cost). They claim they make little profit from their products so customers can save, which may be true because they make most of their profit from their BS shipping costs which you will also get a bill from FedEx about a month later, even AFTER you have paid SK for shipping. Also their 24/7 chat is not 24/7, you can send something 24/7 but they only get back to you when they feel like it (if at all). I order replicas from the other side of the world all the time and pay little to no shipping who also have great customer support. This company is a joke and should be shut down for ripping off their customers and misleading them. Stay away.
I never received an email with the purchase order. I never received my order. I finally got an email saying they were going to refund my money. I never got my refund! This is a scam don't order from them, they will keep your money!
Products used:
Never received my product or refund
I recently acquired the Berserk Guts sword replica, and I must say it has exceeded my expectations. As a die-hard Berserk fan, this purchase was a dream come true. Here's why I am thoroughly impressed:
1. Exceptional Detail: The level of detail on this replica is astounding. The hilt, guard, and blade faithfully capture the essence of the Dragonslayer, making it a true collector's piece.
2. Size and Weight: The sword's size and weight are on point. It's a hefty and massive weapon, just as Guts wields in the series, which adds to the authenticity and overall feel of the piece.
3. Display-Worthy: While I don't plan to use it for cutting (and I wouldn't recommend it either), it's a fantastic decorative piece. It's proudly on display in my collection, and it never fails to catch the eye of visitors.
4. Solid Build: The sword is well-constructed from sturdy materials, ensuring its durability for long-term enjoyment.
Overall, if you're a Berserk enthusiast like me, this Guts sword replica is a must-have. It's not just a collectible; it's a piece of art that pays homage to the incredible world created by Kentaro Miura. While it may not be a practical weapon, it's a symbol of our love for the series and a testament to Guts' indomitable spirit.
If you're considering adding this piece to your collection, I highly recommend it. It's more than just a sword; it's a tangible connection to the epic tale of Berserk.
Products used:
Berserk Guts Dragon Slayer Sword
Dangerous! Ordered with no mention they were shipping from Pakistan. Had duty fees and then item was seized by border force. Emails to sword kingdom ignored as no telephone number. Online chat useless. Messed about. Raising dispute with my bank as company ignoring me about refund. Need to report to trading standards
Swords Kingdom is the premier store to buy the best Replica Swords & Replica Weapons with real details & discounts ensuring durability & elegance!