Stackry has a rating of 4.39 stars from 19,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options, and easy process. Stackry ranks 1st among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
I use for to be able to receive goodies from my favourite author who doesn't post directly to England. Stackry are good at keeping me updated on all aspects of my parcel. They let me know when it has arrived at the locker, along with if it needs repacking or not. They are honest. Have received a few items this way and highly recommend
Stackry is a well known organisation among the UK comic book scene for how affordable it can make shipping multiple comics from the US to the UK in comparison to using other postal methods. With their consolidation options and the care they take in packing your order I can see why they came as highly recommended as they did. On this first package alone I have saved over $110 in shipping costs and received my package in under 2 weeks. What an absolutely brilliant service, thank you very much!
Recently I dealt with Gwen Adams from your Support team regarding a claim. Just wanted to say that she is an absolute star and went above and beyond to help me in this matter. She kept me well informed throughout the process and strived to achieve the best outcome possible on my behalf. You're lucky to have such a staff member in your team. Thanks once again, Gwen and the wider Stackery team.
Well done folks, All explanations are detailed enough, so you find your way around! - will definately recommend. One"small" issue: might be useful to let the user know when checking out with paypal that the "paypal" listed shipping adress does not need to match the actual "stackry selected" shipping adress as this (stackry) will be used.
Unbelievably good service. Easy to use website just sign up, send items to your locker address and you are good to go. Packages that have arrived at your locker are listed under packages alongside their source origin. Shipping prices are reasonable with many reliable shipping services available like DHL and FedEx. Consolidation can take longer than expected however. If for some reason your $10 referral credit doesn't go through just call Stackry and they will sort it out for you!
Stackry's Customer Service is second to none. The support I received was incredible, as I had difficulty in a particular area of the shipping process, as this was my first time using the service, and Customer Service supported me via phone/email on a daily basis, until I understood the final process. At no time did I feel like I was not being supported by Stackry Customer Service. I Highly Recommend Stackry, and in particular I want to Thank the professionalism and patience of Veronica. Most Appreciated.
Thank you Frank for leaving us such a nice review about Veronica! We appreciate your time and feedback. ❤️
Some of my items could not ship, gun accesories which is kinda the only reason i wanted to make use of stackery, for a few items which are hard to come by where i live, i dont see why you could not send them as airsoft parts, since its an aesthetic part not a function part, i feel your implementation of the rule was unreasonable, and that you could have made use of a legal loophole.
Great! Super fast and reliable. I'd use this more often if my country wasn't so strict with the customs process and taxes
Stackry is a well known organisation among the UK comic book scene for how affordable it can make shipping multiple comics from the US to the UK in comparison to using other postal methods. With their consolidation options and the care they take in packing your order I can see why they came as highly recommended as they did. On this first package alone I have saved over $110 in shipping costs and received my package in under 2 weeks. What an absolutely brilliant service, thank you very much!
On my iPhone message alerts that appear at the bottom are overlapped with the customer service blue banner so you can't read what it says.
Hi Pablo. Thank you for your review. I am sorry to hear that you ran into an issue using our website. We would like to investigate the issue further. Please email us at support@stackry.com Attention to Veronica. Thank you, and I hope you have a nice day ahead.
Very easy and smooth service so far. Hoping my packages arrive safely too. Thanks for enabling me to order from the US in such an easy way.
Shipment *******
This is honest review for you guys.
Once you guys has an item on stackry locker. You need to verify your credit card on the website, stackry will charge less than $2. Then once you have paid the shipping cost, they will email you ask you to verify your idcard + credit card + selfie.
This is why they don't accept bitcoin payment anymore because they will took your personal information credit card + selfie + idcard. So this is my review. They didn't give my money back
Tip for consumers:
SCAM
Products used:
Watches
Always 5 stars! They listen to my problems and they solve issues really fast! Including IT bugs! You da best!
Thank you always for your awesome client service! Chuck is the best and one of the reasons I keep coming back to Stackry =)
I love the webpage and User eXperince, all the options I get (which I don't get with other companies), no subscription fees. Everything about stackry is superior. Some people say it's too expensive, but to be honest, the other service ia have tried have also been expensive, and stackry is hands down the best. I can trust stackry with my packages, nothing ever goes missing and I get free storage for 45 days, until I consolidate. What else can I ask for? Speedy processing? Done! On time shipping and delivery? Done! Definitely my preferred option. I totally recommend it.
You service is always the best! Thank you! Special thanks to Chuk Woods =) DA BEST!
Chris (aka Chuck) is the best! Thank you for great client service =)
Great Service! Chris (aka Chuck) is the best! =)
Great service as usual. Thanks Chuck!
I appreciate the service you provide and Chuck is hands down the BEST! All in all it's just a bit expensive. But I feel secure and supported thanks to Chuck's excellent client service, that I wouldn't want to risk trying another service provider.
I've been a customer for around 5 years now and I can only say great things about their service. What I value more is that they offer a nice variety of courier services and that they revise the incoming parcels very carefully. I receive many items that are intended for collectors and there's none of that box-cutter-frenzy I had to run away from when using other forwarding services. Awesome, well-rounded service so far!
Really helpful customer service team, quick responses as first time! Very quick at alerting to when your parcel arrives and its weight. Consolidation saved me a lot! But being honest more expensive than I had imagined- next time I will order lighter items
Consolidation of shipments took longer tham expected. This and the fact that deliveries during weekends aren't possible resulted in a very long time to the point where I can ship my items.
Stackry is the go to in term of shipping forwarding services. They wont destroy your box but dhl might. Fedex are usually more cautious. The packaging are extra secured (a lot of cardboard) and they offer many options. Customer support is quite good, nothing bad to say from the two times i had to contact them. I truly recommend over almost 5 years doing business with them.
Caution the price of consolidation. You don't get an estimate so once it's done you just receive an invoice which was very high in my case due to heavier items.
To access items currently not shipping to Australia
Personal preference
Hi Phil! Thank you for your review. I am sorry to hear that you ran into an issue with our pricing, but glad we were able to help you get items you cannot buy in your country. The prices are based on the size and weight of the package. Upon review of your shipment, I see you shipped drinks which can be heavy. We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. If you ever want to give us another, try, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. Thank you, and I hope you have a nice day ahead
So far so good. I hope my shipping will find its way back home to me as well. Thank you guys!
Well I've very little experience with shipping and online shopping from companies that can't deliver to where i live, so this whole experience was new to me, through out the process i was quite confused on how it all worked and didn't feel at ease not knowing how much it would cost since i could't find the weight and dimensions of my items. But the UI is very clear and easy to understand though once the website would not load for me which was very frustrating, but none the less i'm very happy with what's happened and i understand why Stackry is more expensive than other package forwarders as it makes promises to the costumer and from what I've read it almost always fulfills those when they can.
I hesitate between a 3/4/5 rating as I found the process rather long winded.
However your Customer Service, Amanda Khoury was patient and helped clarify the discrepancies that I had with this package and shipping.
Thank you.
A little confusing, it has taken me a week to figure out what the next steps were in order to complete the transaction.
My biggest complaint is the poor quality photos. Often I order many different things to consolidate but the photos are so blurry or irrelevant (showing only Stackry's address) that I can't say what they are and I can't always guess from the weight. If I'm shipping internationally, I can't afford to make mistakes with what I'm declaring it as
I don't know what the 12$ extra payment is for. Instead of just charging me with the next shipment, this should be explained.
HI Charlotte. Thank you for your valued feedback. I am very sorry the photos have been less then par. I passed along your comments to the receiving manager to make sure this matter is addressed and for ideas on how we can improve the process for our customers going forward. As far as the $12 fee, that is the consolidation fee for 6 packages at $2.00 per package.❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns. Have a nice day!
Excellent service, I recommend to everyone.
A shipping forwarder of trust.
Professionalism all the way.
I had a need, and I found the best prices, and positive reviews on the internet.
I gave it a try, and I am on my 7th shipment since 2020.
They made it through COVID.
Excellent customer service (chat/email).
Ready to help customers in difficulties and find solutions.
45 days free storage.
Competitive prices.
They are the best on the market.
Tip for consumers:
If you wish to ship chemicals, do your research (MSDS) and share with Stackry customer agent.
They are very prompt to help.
Products used:
Car parts, kitchen accessories, DIY tools
After my around 240 positive reviews on truspilot and here I don't know what else to say, I just love you guys, you are doing such a fabulous job, speedy, friendly, professional, you rock. Greetings from England, Marcel
Running out of praise. Has been always perfect, from customer service to shipping prices. Professional, fast and friendly. What more can one ask for. That's why i have shipped over 200 parcels with you guys. Keep up the good work.
Nearly 200 parcels shipped and extremely happy with your excellent service, speed and pricing. I recently read some reviews and also had a look at the not so good ones, but clearly those were from people who don't understand international shipping, the value of repackaging that you offer, volume weight for air freight and so on. Keep up the good work and thank you. I think you are hands down the best parcel forwarding service in the US.
Speedy and outstanding forwarding service. I am a big fan after 200 parcels! Keep up the great work!
Lightning fast forwarding service. Competent staff, professional, friendly and very competitive shipping prices. Thank you team Stackry
Best parcel forwarding service. Happy customer since years and forwarded nearly 200 parcels so far. Thank you team Stackry. Keep up the good work.
Best forwarding service. Professional, fast and reliable. And super friendly customer service.
Top forwarding company. 193 parcels shipped and still entirely happy with each and every one of them.
Stackry is an absolutely amazing forwarding service. Best in class. Only positive experiences for 3 years. 180 parcels forwarded. Thank you.
Superior parcel forwarding service. Great customer service, professional staff, now even upgraded website for ease of use, very speedy and competitive shipping prices due to economy of scale
Superior parcel forwarding service. My 158th parcel and still happy every single time! Speedy, friendly, competent and awesome shipping prices
Dear Stackry team, I am a huge fan. I guess you know that already from my over 150 raving reviews:-). You cannot imagine how stackry changed my life as a collector. I think you are doing an amazing job. In the rare incidents when I had to use customer service it was superior. Fast, friendly and very competent. Keep up the good work. I have never claimed any acquisitions, but in the collector facebook groups in Germany and Switzerland I have dozens of referrals who trust in Stackry now.
I am really very impressed with your service. Soon 150 parcels sent and time and time again you perform perfectly well. Great customer service in the few cases when I needed it, very competitive shipping prices, no mixing up of parcels when there are several sent at the same time. Super fast service. Thank you team Stackry.
Best parcel forwarding service! Professional, friendly, competent, balzing fast with great shipping prices! Thank you!
Could not be happier wìth Stackry. Besides eing the best forwarding service (i have sent around 130 parcels) being fast, reliable with very competitive shipping offers they are also very friendly and professional when you need customer service.
Best parcel forwarding service. Fast, professional, reliable and very competitive shipping options to different countries. I love it!
Best parcel forwarding service. It opens up new horizons of shopping in the US. Fast, reliable and friendly and all for very competitive shipping prices. And once you ship the parcel to yourself in Europe Stackry's service doesn't end there. Out of my 125 parcel I forwarded with Stackry I had two issues with the shipper. Both times Veronica from Stackry went out of her way to ensure the problem was solved and that only because she reacted so quickly and followed through. Thank you very much I am exceptionally pleased!
Best parcel forwarding service. It opens up new horizons of shopping in the US. Fast, reliable and friendly and all for a very competitive shipping prices. And no, I am not paid by Stackry I am just a very happy customer who just sent his 125th parcel to himself:-)
Awesome forwarding service. Best in class. Balzing fast, top service, I am very happy with them for more than a year and over 120 parcels. Thank you team Stackry!
Best parcel forwarding service available. Amazing shipping rates, first class service. I have sent over 120 parcels to Switzerland and England from the US and I am extremely happy with stackry.
Super fast and reliable package forwarding service. Exceptionally friendly and helpful customer service. Best in class. Thank you team Stackry
Good prices and quick updates to shipments. I like the new website layout, very easy to use.
It's the first time I've used Stackry, and did have a few reservations, however totally unfounded and my item arrived from them in 7 days, perfect, would definitely use them again and recommend anyone wanting items from USA to use their services
Products used:
Address in USA, and shipping from USA to UK
Thank you Gordon for your review! We appreciate your time and feedback. ❤️
All good, thank you. Just hope it arrives safely home as it is the first time I use this service.
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Thank you for your review. This is great feedback for us and I will make sure it is passed along to the appropriate department. ✅ I hope you have a nice day ahead. 😊