Solopress

Once again, Solopress have provided 100% perfect customer service today as always. Helped by Kyle Springford to check my artwork, prepare my order and send me a link to pay. The first time I'd ordered this type of product and just wanted re-assurance that I'd set it up correctly. Nothing is ever too much hard work for the Solopress team and I've now used them hundreds of times over the past few years. Very cheap, but only in cost, not in quality.

AVOID - Substatinal order placed and pay extra for next day delivery - Deliverty didn't show up. Left with an unhappy client.
Communications confirmed that show order would be the following day - Again absolutely nothing arrived. After 4 days order arrived - At this point we have unhappy client whose event has been and gone and Solopressare unwilling to refund after not been fulfilled. Several emails back and forth blaming with varying excuses. Delays can happen - but taking ownership is key - Will not use again nor recommend. - Managing Director - Big Blue Dog

We have been using Solopress for over a year now and we are thoroughly impressed by the service provided. We order often and cannot fault Solopress. The very few issues we have had with orders have been resolved quickly and efficiently. We deal regularly with Hannah Cornelius in getting exactly what we need and I cannot commend her highly enough; always helpful and ready to go the extra mile to provide excellent customer service. Thanks, Solopress!

Our company has used Solopress for the business cards for quite multiple times ( more than three times), they had a fabulous product printing, designing easy and quick, printing fast, and besides, good customer care service. I was asked to send out my invoices, as we haven't registered so at the beginning can't find invoices, but Amy Constantine was very patient and supported, she helped to located our invoices via delivery address, very detailed and helpful! We are happy for the service, and will definitely come back to them. High recommended to anyone wants business card printing service.

If you're looking for easy to do business with affordable flyers Solopress are it! Really helpful online chat service quick to resolve artwork issues - thanks Sadie Taplin! And the work I needed was free!

Quick turnaround and delivery and flyer quality is excellent - thoroughly recommend - delivered on time too and courier good.

Amy has been yet again great at seeing to my concerns and solving my silly little problems. Thank You so much!

Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!

Massive thanks to Kyle, his customer service, knowledge and helpfulness was amazing, couldn't do enough for me in ensuring I got everything I needed correct. Highly recommend!

Thanks to Kyle Springford for helping me out with my query. Great customer service! Massive credit to the company and very prompt!

Absolutely shocking company. Paid for next day delivery as I needed some flyers rather urgently for a conference. Checked over the proof, absolutely fine, clear and legible. Upon receiving the flyers the next day, they were totally blurry, completely illegible and totally unusable.
I contacted customer service and explained the issue, I provided photos showing the shocking quality and was told I would not be issued a refund due to apparently a warning message coming up on my proof to state that the resolution was poor - funny considering the document was able to be scaled up to A0 size by another company, and the flyers of A5 size were perfectly printed by VistaPrint. Avoid this company, shocking service, shocking quality, and pointless unhelpful replies.

Ordered 150 wall calendars with solopress on the recommendation of a friend. Calendars arrived yesterday (Mon 8th) with order placed on Thur 3rd. SUPER FAST!

The quality is excellent - I cannot fault. I was a little skeptical given we could not price match this anywhere else (our bulk order comes in at around £1.50 per calendar!) but thoroughly recommend for their professionalism, quality & service and will use Solopress again without doubt.

I was advised to use the higher GSM option by my friend and to fully proof my own work (which Solopress recommend also). I used their online template to upload 12 photos + cover picture. Proof copy (pdf) via email was returned to me the same evening for approval and delivery was received promptly via dpd.

I used the online chat facility twice - once to ask if envelopes were included (not) and once to ask if I would recieve a proof copy. Both customer service admins were responsive, helpful and friendly.

My experience with Solopress has been an absolute pleasure. Worthy of an excellent review.

Staff members are rude, a lady start to raise her voice absolutely disgusting and have no manners or people skills. Everyone tell you different information when I requested my parcel I asked them to deliver at right address by updating by someone asking me to provide new address details over the phone. I did not deliver my parcel on. Sort out your staff members as the have no manners

Claire was absolutely amazing, i had no clue how to search for an order i had placed that was not listed in my recent orders, She literally took 2 mins to find the order and send me the details of cost and where to place my new order. Shes an absolute credit to your company and without shadow of doubt the most efficient LIVE CHAT person I have ever communicated with. EXCELLENT SERVICE - STAR PUPIL CLAIR CLARINGBOLD!

Completely unreliable. I won't be using them again. I actually gave them a second chance after they messed up a previous order, but dealt with it really well. Fool me though because this time the order I was meant to be collecting hadn't even been started yet - caused huge issues because I needed them for an event. They offered me a 20% refund, but just don't think that is good enough compensation for the massive headache caused. Not happy.

Fantastic customer service Sean Fitz-Gibbon went the extra mile today on sorting out a reorder from a previous order i placed in 2016! He sorted everything out for me in double quick time. I was extremely impressed and grateful.
Well done Sean Fitz-Gibbon :)

Ordered some business cards and had some issues with my order, and the customer support team are shockingly bad, lazy, one word answers, no effort to try help. Poor! Solopress would do better off without a support team, i think they needed to pay more attention at school i think...
The product and the price A+ the guys in graphics and printing obviously know what they're doing... compared to the dumbassess in support. Shocker

Easy to order and promptly delivered. Face visa's easy to make and very clear to view through

Thanks to Sean for his help and guidance only took a few mins to get the cost and advice I needed.
Cheers
Mark, Edinburgh

Used to be good, now awful, pay extra for quicker turnaround times, you don't get it, issues with orders never resolved, things get passed to customer service team but they never reply. Issues escalated to the customer service supervisor, e-mails get ignored. Spent thousands in the past 3 months, we're now finding a new supplier.

Kyle Springford was excellent in his support. Patient with my request as there were several forms etc that needed checking out. Excellent customer service skills

Poor quality printing, I have received numerous faulty print jobs in the past and although disappointing are usually fixed no fuss.
Ordered 2 lots of stapled brochures, 2 different designs and both were printed visibly wonky, they arrived a day late on the Friday for an event starting on the Monday and running all week. They could only offer a reprint or refund after they had received them back. I have had faulty jobs before and on ALL 8 other occasions, most of which were faulty brochures, had been offered an immediate reprint and been advised to dispose of the faulty ones, perfect. If they had issued the reprint on the Friday when I raised the fault my customer would have only had to make do with faulty products for 1 day. This time around received a completely different level of customer service, staff just spiel out the same responses over and over again, and no option to speak to a manager. I now find myself in a situation of having no reprint or refund and has left both myself and my client out of pocket and has done untold damage to my reputation. If you are a reseller do yourself a favour and don't bother with using Solopress.com.

Always use Solopress for all our programmes, fliers etc. Never had any problems.

Big shout out to Amy for answering my question so promptly.

Absolutely appalling experience. Ordered 2 print jobs with so called 24 hour service. One arrived 3 days later printed at completely the wrong scale, despite Solopress's own template being used. The other arrived 6 days later - too late for the event it was ordered for. Customer service following this was basically non existent. I eventually got a refund for one job but in the end they stopped responding to me altogether about the other one. DO NOT USE - they are cheap, but there is a reason for this!