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SkinB5 has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. SkinB5 ranks 746th among Skin Care sites.
Very disappointing experience. The videos on their website look like genuine people. I was looking forward to getting the extra value kit for my daughter to try for teenage acne.
My order was taken and my $131.25 was taken by the company straight away.
However when I opened the package received from the company, which is based in Australia, only half of the order was included - Cleanser, and moisturiser worth full price of $22.95 each - $45.90. A generic letter was in the parcel saying that they apologized, but they were out of stock of the Extra Strength tablets and would send them when available. I had no prior warning that they were out of stock - not even an email was sent.
I was not happy with this, as no where on the website had they advised they were out of stock. The letter sent with the items I got was dated before they took my order and payment. Also even after this time their website still had no notification that they were out of stock.
I sent a complaint letter to the company and spoke to them on the phone. They gave me a partial refund of $44.95 which they advised was the value of the tablets in the discounted kit. They also advised I would still be sent tablets when available in about 10 days from 1 November. I have still not been sent any tablets. I have today requested further refund of the difference between the cost of the 2 items I have received $45.90 plus the partial refund $44.95 and what I paid for the "kit" which will be a further $40.40.
I would not recommend buying these products from the online store. They do not update the website and still take money when products are unavailable. I do not know whether the products actually work as we have not been sent the full "Kit"to try, and it seemed counterproductive to use part of the program without the other part.
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SkinB5 is a natural supplement developed by acne sufferers to effectively treat acne from WITHIN. SkinB5 is the ONLY natural acne product on the market that stops acne before it starts, and it ACTUALLY WORKS!
SkinB5 works for a staggering 95% of acne sufferers, from teens to adults, males and females.
The SkinB5 team truly understands the acne condition and is dedicated to developing innovative natural acne products that actually work!
Since 2006, SkinB5 has successfully treated and cured acne for thousands of customers from over 13 countries.
In addition to our web store at www.skinb5.com, SkinB5 is also sold in selected healthfood stores, pharmacies and dermatologist clinics.
Hello Lin,
We do sincerely apologise for the inconveniences cause, which is why we refunded you but still sending you the 2 units of Extra Strength Tablets FREE of charge (shipped last week) as a gesture of goodwill, because we do care about our customers a lot and we pride ourselves over having a large number of very loyal customers from all over the global.
Our products work a staggering 95% of customers and we want your daughter to try the tablets too. You should receive your complimentary Extra Strength Tablets this week.
It was unfortunate that our SkinB5 Extra Strength Tablets were temporarily out of stock (we now have plenty of stock!), but we are also very excited about the unprecedented global demands for SkinB5, it is a strong testament that SkinB5 works!
If you have any questions, please do not hesitate to contact us info@skinb5.com.
Sincerely,
SkinB5.com