Skill share

Don't sign up for a "free" trial on this site as you will be charged $167 per year with no way of ending youe subscription short of changing your card. These guys are thieves!

I believe in open education platform, and know that this requires money to function. But if I cancel my account, I should expect that my account is cancelled, that I don't discover that my account has been over drawn while I'm trying to buy groceries for the week. Just like most others here, I'm quite disappointed. I DO NOT recommend this service only on the basis of their shadey billing practices.

EDIT: Skill share did refund my money back within a few days, and we're helpful with that process. I personally don't recommend them to anyone with to access to YouTube and wikipedia, with a self drive to learn. Otherwise they might be useful for you.

I would give less than one star if I could. My experience aligns with that of other commenters. I got caught up in a free trial, but my credit card was charged a day earlier than anticipated, and I couldn't cancel in advance. Customer support was unreachable, three months later, I'm still in ongoing communication with Skillshare, attempting to explain my situation to them. Their response remains consistent: I'm now outside the cancellation window, according to them. I'm genuinely perplexed as to why the company is unwilling to initiate a refund when the error originated from their end by charging me a day before. Is it reasonable for the company to have the flexibility to act as they see fit while I'm expected to adhere strictly to their policies? You will not find a button to cancel, you have to contact them on time, so leave plenty of time to cancel your free trial in advance because it is a hassle.

Education has cross barriers, now borders within Skillshare and now our future is in a clearer path, I can do anything.

Unfortunately, the company relies on charging customers even after they canceled their subscription. I have canceled my membership during the trial as it didn't work for me, but they continue to charge my card. When I reached to the customer service, they ignored my complaint, refused to refund me, and instead tried to sell me more services. Really unprofessional, unethical and least sensitive. They don't have any escalation process either. Never gonna use them again.

Be warned, they are relentless in accessing membership fees without notice. Additionally, the membership fees are variable and you could see different pricing from others. The staff that handle membership complaints, and refund process, are trained to avoid and delay the complaints about unauthorized charges by all means.

As for the quality of classes... that's content.

As for the quality of the company... duplicitous.

I started one year subscription in end of 2019. After taking a few classes I found there are not too many contents in there. So the one year subscription is not really worth it. Never mind, since I already paid, nothing I can do. But just last month, when I got my credit card statement, it got charged $99 again for automatic renew. I immediately try to call the company, but there is no number to call. So I submitted a ticket online and request a refund since I haven't even use the site for months. The response is if it passes 7 days then you don't get any refund.
I would avoid such deceptive company which use a default setting to get as much as possible from its customers.

They are big time scammers. They would close a teacher's account few days before the payout with no valid reason. I'm a teacher and they scammed me with more than $6,000. Don't teach or support this platform in any way. All teachers who got blocked got the same kind of email a few days before payout.

After using Skillshare for several years under a monthly plan, they booted me out of the plan without any notice. Then, every time I logged in, I was pointed to a screen where I had no choice but to subscribe to a costly annual plan. When I contacted customer service they were incredibly unhelpful and pretended like I just suddenly wasn't a subscriber anymore and that there was no wrong on their end. I imagine that Skillshare must suddenly want to convert their earlier monthly members who were paying $9.99 a month to yearly members and this was a sneaky, incredibly unprofessional way to go about it. I can't imagine how many members they have upset with this bizarre move.

Skillshare unable to complete a basic software SaaS requirement. I wanted to continue to use my paid subscription however login email address was cancelled due to business sale. Authentication system inadequate and of course Skillshare kept the remaining balance whilst not letting me access account.

Skillshare also unaware of Australia data sovereignty and privacy charter regulations and laws asking customers to send passport to license for verification, even though verified via PayPal transactions and receipts.

The courses are very well structured. The quality of content is very good.
Discovery of topics that I want to learn was very good,

The content could be considered okay. But the cancelation process is a scam. It is very hard to cancel your subscription and if you do, Skillshare just re-enables your automatic payments via paypal

Edit: Oct 31 - I checked my Citibank Statement online and thankfully got the refund back. (Guys, just email them and explain your circumstance. They can be really considerate.)

Edit: Oct 29 7:38PM (Philippine Time) - I received an email from them that refund is now being processed and would take at most 10 business days to reflect in my bank statement. Thank God! Will update once it is OFFICIALLY refunded.

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I got charged for an annual premium membership yesterday. I have to admit I did forget to cancel the free trial before it expired, but you should've at least notified at least a week prior that free trial is ending soon as proper courtesy just like any other good companies do.

I've read bad reviews from people sharing the same experience and I do believe Skillshare has to do something about this already. I emailed your Support Team as soon as I got the notification that I was charged but haven't heard from them until now. It would have been nice if you have provided a hotline number so I can directly contact you for the concern.

I called the bank and was informed that the amount is still floating and would take 14 days before you can officially charge it to my account, so I was hoping a full refund is still feasible.

Looking forward to hear from you soon.

I had a problem with getting access to my account.
The assistant was helping but then suddenly stopped replying. I tried to reach her again and even sent another request through the website, but still to answer whatsoever. Now I can't reached my account which I paid for. Very dissapointed. I used to love this company.

I have a class on Skillshare.

My class was fine until I contacted Skillshare when they didn't pay me for the first month. They didnt provide a good customer service experience, and I expressed my frustration with this and asked to speak with a supervisor.

Skillshare didnt let me speak with a supervisor, but then I found my class was being removed art the end of the month.

There have never been any problems with my class or anything before, but now Skillshare are removing it, just because I asked to speak with a supervisor about their customer service.

I still haven't been able to speak with a supervisor, every request I made was denied.

So not only are they now removing my course, but all of my students will no longer be able to finish the course.

So their temper tantrum is affecting hundreds of their users too.

I actually want this fully investigated and find out who is responsible for this, or im actually going to seek legal action as im sure there are grounds for a legal case here.

I hope you will take this matter seriously. I will be logging all emails and all communication.

If you're a teacher, be careful! One time they will kick you off from the platform with the following message:

"Upon review, the majority of watchers of your content appeared related to each other with inauthentic account information. As the misrepresentation of minutes watched, reviews, or referrals goes against our terms of service, the account was closed. "

I can with confidence say that I have never been involved in any kind of manipulations with my account and all students and views were acquired exceptionally organically.

Teachers, just stay away! Youtube is better ;)

I'm trying to change my payment method for a month! Support is terribly slow (on the photo you can see my chat on e-mail, which is actually only a continuation of it, I'd deleted the initial chat). It has a looot of useful classes of different directions and topics. But support and site performance are low.

Using SkillShare has helped me learn and engage in different topics that I needed for my job. I like that there are sets of courses grouped under certain Paths.

I love everything about Skillshare! It has great content and is very
Structured and the community is awesome!
I was interested in strengthening my fullstack development skills.
It helped to sharpen my skills in an effective ways.

I signed up for a 1 year subscription for $99 back in July 2021. I only wanted to use Skillshare for 1 year, so after I signed up, I went into my account and disabled autorenew.

I receive my credit card bill in August 2022, there is a charge from Skillshare for $167. I immediately logged into my skillshare account and started a chat with a customer service rep. I told them what happened and said I wanted a refund. They looked into my account and said, "Sorry, it's been more than 14 days since we charged you - according to our terms & conditions, there is no refunds"

I went back and forth with the rep stressing that I turned off autorenew - same stock response. They never sent me an email prior to being recharged letting me know that my subscription was going to autorenew - and at a higher price.

Stay away from this company - you can find all the same instructors on Udemy, and when you buy a course, you own it for life. Pay once - that's it. Plus, Udemy is always running sales, so you can buy an excellent course for as little as $9.

Buyer beware with Skillshare should be their slogan...

I am interested in WordPress and SkillShare provides great course for it. Most ofthe instructors are really good at their job and teaching very understandable for beginners. They always keep content up to date and making new courses depending on the technology. Also there is library in Skillshare.com, which you can find any topic you, want for example integrating PHP with databases or SEO for WordPress. I really liked the variety of courses in this site.

Got charged for subscription even though I deleted my account. There is no way to opt out in my account on Skillshare, so I deleted my account thinking that once the free trial was over I would not get charged. Well, that didn't happen. I was able to stop auto billing in Paypal, but I didn't see a way to do that within Skillshare and they are not going to refund me even though I have no account after deleting it. A very negative experience and I would never recommend anyone sign up.

They charged me the premium membership for one year (99USD) even though I have canceled it! And when I asked for refund, they just refused because they said I asked for refund after 7 days after charging! I would not know they charged me even I canceled my membership until I checked my credit card bill! So I think this is a trap and their business is insincere and very sneaky!