• Signs.com

Signs.com

Overview

Signs.com has a rating of 4.1 stars from 335 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Signs.com most frequently mention customer service, high quality, and design team. Signs.com ranks 7th among Signs sites.

  • Service
    66
  • Value
    64
  • Shipping
    66
  • Quality
    64

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
0
Negative
5
110
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What reviewers want you to know

Positive highlights

  • From the awesome customer service to the quality of their product, everything was great!

Critical highlights

No critical highlights yet

How would you rate Signs.com?
Top Positive Review

“Thank you Signs.com and Laura B. For a Perfect Experience!”

Ruth W.
3/22/24

Laura B. Used her impeccable design skills to help me bring a huge project to a close. Our large order of commercial signs were shipped quickly and look amazing! Thank you!

Top Critical Review

“100% Satisfaction Guaranteed is a lie”

Chris G.
5/2/24

I've ordered several banners for high school sports in the past. I usually design my own since I'm very familiar with design templates, software platforms, and photography. I was designing one banner for a high school athlete to possibly get a contract for our regional school district and sports banners. Trying to work with the design template took me over 2 hours as each move or change would literally take 10-20 seconds to accomplish. What should have taken me 20-30 minutes ended up taking 2 hours to make one banner. When finalizing my purchase for one banner, I was quoted $26 to ship. I've ordered a single banner before, a larger one even, and that was $13.69 to ship. So I contacted the chat service and questioned the design application issue and why shipping was so much. Customer service admitted to a problem with the website, not my problem, and that shipping is calculated based on size, weight, destination ect...which I understand. But they did not answer why a larger banner I ordered previously cost half to ship than what I currently had in my cart. They simply said they would be happy to cancel the order. Something was not right, and it was obvious that there was something they simply didn't want to admit. Seemed pretty misleading. I was willing to pay for the product and fair shipping costs, which in the end was only a $13 difference, but customer service simply would not acknowledge that there was a unfair price increase in the shipping total. On top of their website' 100% Satisfaction Guaranteed' They lied about that too. Looking into other sign manufacturers for my high school contract asap.

Reviews (335)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45)
Thumbnail of user melanieb927
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I was put in charge of designing our chapters banner and stumbled upon this website and I am so glad I did. It was an easy process, designs and back grounds are numerous, and the site was so easy to navigate. Not to mention the price was very reasonable to boot. I would and will recommend Signs to anyone needing business needs from now on. Thank you for making my job so much easier and faster. The entire group of Red Hot Rubies of Franklin NC loved it as much as I do and it will be used at our gatherings, social events, and parades.
You all are fantastic!

Service
Value
Shipping
Quality
Thumbnail of user micahc34
1 review
0 helpful votes
May 24th, 2020

Banner looks good. This time it was delivered on time. I am a CARtoonist and draw people's vehicles. Its important to have my banners look good with my art and arrive on time. The banner before this was stuck in India for 2 weeks... not sure how that happens when i'm shipping domestic.
Micah
micahdoodles.com

Thumbnail of user ruthw1129
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Laura B. Used her impeccable design skills to help me bring a huge project to a close. Our large order of commercial signs were shipped quickly and look amazing! Thank you!

Thumbnail of user jeffd1484
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Everything about the online process was easy. Once we had the design & copy on our side, it was super fast to upload and order!

Thumbnail of user kristinae26
1 review
0 helpful votes
September 16th, 2019

Wanted to give 5 stars.

Pros: great customer service on the phone but not via chat when I had to cancel my original order, price of the decals, turn around time

Cons: Quality of color (in large color block areas) was not as vibrant which considering the price was fine. But the reason I am leaving 3 stars is for not actually cutting a specialty cut-to-order sticker, which was the whole reason for canceling my first order. Might as well have ordered a rectangle for less money and cut it myself, because I'm going to end up cutting the one that was delivered anyways. Super irritating!

Thumbnail of user nulln11786
4 reviews
0 helpful votes
March 23rd, 2024
Verified purchase

I like the self design and ability to upload my own Logo. Once I have designed the item another person on the design team verifies all my info prior to order being placed. Good tracking info provided and easy to reach customer service quickly.

Thumbnail of user roberth7363
1 review
0 helpful votes
May 4th, 2024
Verified purchase

Good prices with professional and timely service and delivery. Thanks!

Thumbnail of user firinnt
1 review
0 helpful votes
May 4th, 2024
Verified purchase

Completely satisfied. The website was easy to use, the quality of the sign was high, and delivery was fast.

Thumbnail of user sueb1185
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

I needed a sign to hang next to a very muddy area that cars were getting stuck in not realizing how deep the mud was when they drove into the area to park. I went to signs.com and designed a sign in no time. The process was easy and the sign was delivered in no time.

Thumbnail of user chrisg2614
1 review
0 helpful votes
May 2nd, 2024

I've ordered several banners for high school sports in the past. I usually design my own since I'm very familiar with design templates, software platforms, and photography. I was designing one banner for a high school athlete to possibly get a contract for our regional school district and sports banners. Trying to work with the design template took me over 2 hours as each move or change would literally take 10-20 seconds to accomplish. What should have taken me 20-30 minutes ended up taking 2 hours to make one banner. When finalizing my purchase for one banner, I was quoted $26 to ship. I've ordered a single banner before, a larger one even, and that was $13.69 to ship. So I contacted the chat service and questioned the design application issue and why shipping was so much. Customer service admitted to a problem with the website, not my problem, and that shipping is calculated based on size, weight, destination ect...which I understand. But they did not answer why a larger banner I ordered previously cost half to ship than what I currently had in my cart. They simply said they would be happy to cancel the order. Something was not right, and it was obvious that there was something they simply didn't want to admit. Seemed pretty misleading. I was willing to pay for the product and fair shipping costs, which in the end was only a $13 difference, but customer service simply would not acknowledge that there was a unfair price increase in the shipping total. On top of their website' 100% Satisfaction Guaranteed' They lied about that too. Looking into other sign manufacturers for my high school contract asap.

Products used:
Shopping elsewhere

Service
Shipping
Quality
Thumbnail of user angelep6
1 review
0 helpful votes
September 20th, 2022

I ordered a "Giant Check" from Signs.com. The process was easy, the quality was great but the border came in the wrong color. After speaking with a Customer Service Representative, she re-ordered the check free of charge. We should be receiving it next week and I am hoping it will be corrected.

Products used:
Giant Check.

Service
Value
Shipping
Returns
Quality
Thumbnail of user theresao509
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

The sign turned out great and was exactly what i wanted the turn around was fast and I was very impressed.

Thumbnail of user irinad62
1 review
0 helpful votes
May 4th, 2024
Verified purchase

Very good quality and fast shipping!
I will be ordering again.

Thumbnail of user pauld2460
1 review
0 helpful votes
September 16th, 2022
Verified purchase

We needed enlarged prints mounted on foam board for a family memorial service. Set-up online was a breeze, the delivery options were easily managed and they arrived well packaged and in perfect condition. They were a perfect part of our service. The price was reasonable for the quality and speed, less than $40 per 18 x 24" print. My only small complaint is they stuck a QR code label on the face of each print. They peeled off easily enough and did not appear to leave any residue but these could have been placed on the backside.

Products used:
foam mounted prints

Value
Shipping
Quality
Thumbnail of user susanm3934
1 review
0 helpful votes
March 1st, 2022

They no longer have design services, sadly, but the phone rep was incredibly helpful with the basic look of my sign. She even went in and created a variation, so all I had to do was select the one I wanted. It came fast and was exactly what I needed.

Thumbnail of user mikec1841
1 review
0 helpful votes
August 23rd, 2021

Easy to order, quick delivery, excellent sign! It looks great at the entrance to my home studio! 5 star service!

Thumbnail of user artb70
1 review
0 helpful votes
April 5th, 2020

I thought it would be hard to improve your vinyl press-on lettering, but our latest 8 ft wide sign was the easiest to apply yet. It came in two pieces with alignment markers that made the job a breeze! I love it! And the quality is outstanding. We plan to create a series of signs like this for special events through the year. Thank you for excellent products and service.

Thumbnail of user shylaht1
1 review
0 helpful votes
September 18th, 2021

High quality product, great color, amazing customer service, good pricing, and ships fast! I've started using signs.com for all of my small-business needs and it's unlikely I'll use another company ever again, for my signs. Thank you for being reliable! One less thing I need to worry about as I've always received a wonderful product in a flash!

Products used:
Signs

Service
Value
Shipping
Quality
Thumbnail of user charliee17
1 review
1 helpful vote
February 21st, 2022
Verified purchase

This was awful, we needed it for a trade show and paid for 2 day air straight to the convention center.
Then it never arrived and they said they only refund 50% of the banner not the shipping or the other half because shipping isn't their problem
…… which I get but take that up fedex not the customer

Tip for consumers:
Don’t use this site

Products used:
Rectangle flag with square bottom post

Thumbnail of user garye294
1 review
0 helpful votes
July 7th, 2021

I'm currently in limbo with Google Business, making multiple different stipulations to unsuspended my page. I needed a sign asap that I could be happy to hang and Signs, came through. Unfortunately it's still not good enough for Google, but it's great for me. I'll be sending more projects to production through you guys very soon!

Thumbnail of user charlesc1477
1 review
0 helpful votes
January 2nd, 2021
Verified purchase

Excellent customer service. Reasonable price. Prompt shipping. Great job of packaging the signs to prevent damage during shipping. We will be a repeat customer.

Service
Value
Shipping
Quality
Thumbnail of user williamw1563
2 reviews
0 helpful votes
November 8th, 2021
Verified purchase

I searched all over the internet looking for the right banner, but couldn't find it.
Everything was either made of cheap paper, or way too small.
Then, I came across Signs.com. Designing the banner was easy.
I will DEFINITELY use them again!

Tip for consumers:
While the design tool is fairly intuitive, you might want to play with it a bit to learn some of its more advanced features.

Products used:
Large 14'x2' Vinyl banner

Service
Value
Shipping
Quality
Thumbnail of user jormas1
1 review
0 helpful votes
November 6th, 2021

I designed the perfect banner for my son getting out of the Navy. Welcome home and covered with DD-214 memes.

Thumbnail of user lg353
1 review
0 helpful votes
May 18th, 2020

It is hard to find the right words that can describe my joy with my signs. Signs.com delivered exactly what I wanted and approved in my proof. Everything was well packed and arrived actually one day ahead of schedule. Plus, I need to commend the Customer Service team that addressed a concern I had in less than 24 hours. The follow-up and the attention they provided are truly welcomed in our. Com world.

Thumbnail of user bkbm
1 review
0 helpful votes
February 25th, 2022
Verified purchase

We found Signs by Google search, liked the design feature to get just what we wanted and ordered. Came quickly and was just as the design showed.

Products used:
Aluminium sign

Service
Value
Shipping
Quality

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Thumbnail of user racquelf21
Racquel F.
Typically does not respond to reviews

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