Scotiarewards

. We arrived by ship on a November, transatlantic cruise in San Juan and had no flight to take us home. Scotia Rewards, our agent, notified us whilst we were in the Atlantic that we would have to spend five days in San Juan before we could get off the island... Air Canada had suspended its flights... I resorted to self help in getting the three of us on a puddle jumper(Seaborne) to Punta Cana and then a Westjet flight from there. Spending five days in San Juan would not only have been impossible as no hotels were available, but there were rumours of no clean water or electricity... What was supposed to be a 1300. 00 dollar flight home cost us over 3000. 00. Now i'm in the process of trying to press my travel insurance to recoup the difference. I hope Air Canada does the right thing in mending the breach in loyalty that we experienced with our national Airline. Update: My travel insurance did pay us for the difference but it still irks me that Air Canada would make an economic decision to cancel its flights at a time when most other airlines were resuming their flights to and from San Juan. I got the usual 'sorry for you experience but.' email from Air Canada. I will no longer book through Scotia Rewards who took little responsibility in getting us out of San Juan.