Sam's Club

Notice the item measurements didn't match the display sign, notified the store manager about the item and that it should be a price reduction I was told there's nothing they could and she walked off. I've been a member for over 11 years and never endured such terrible customer service from the Dallas tx location on midway I will be canceling my membership and I would advise anyone not to shop there. Date of incident 2-13-2024 Time 5:25

Wow... Sugar delivered in open top 2 gallon plastic bag. The Domino Sugar bag busted wide open, still there but sugar running out into this huge plastic bag. Not closed, not sealed. I order several bags for baking. The others were thrown in these same open plastic bags with loose tops not sealed good. I am so disappointed! This was delivered to my home yesterday afternoon 2-28-24.

Sandusky OH Sam's Club tire tech told me they don't install new tire valve stems unless you specifically ask. Bought new tires for my daughter because tread was low and valve stem leaked. Paid for top install including road hazard at $20 per tire. Picked up car, 2 days later flat. Make it a point to TELL them they need to replace valve stems or they won't. Still fighting with them trying to get new stems put in.

I am not renewing my Sam's Club membership primarily because of their cutomer service or lack thereof. Multiple times I posted questions regarding available products and never did I receive an answer. I'll go back to Costco and see if it is better, can't be any worse.

It's frustrating when online services prioritize profits over customer safety. In times of extreme weather conditions like a blizzard, flexibility and understanding should be key. It's important for businesses to consider the well-being of their customers, especially when faced with unforeseen circumstances that could jeopardize their safety. Prioritizing money over customer concerns can lead to a lack of trust and loyalty in the long run.

Bought a 85" tv online said it would be at my house that monday and after waiting mondayfor my very expensive tv. Now they are saying it will be be another 2 weeks before i get it. The store near me has them but they will not give me the sale price because it end on sunday. If i knew it would have taken that long to get the tv i would have pick it up my self.

This is the worst place to work the sam's club in La Marque tx managers are lazy they just walk around and make up all types of rules. They try to get you to quit so they don't have to give you unemployment. One employee committed suicide due to the bs they had to deal with. I would not recommend this job to anyone not even my worst enemy escpecially in the rotissierie dept.

Went to return an item I purchased the line was so long, and the associate seem to be doing other things, then helping the customers. Also, looking like they were very tired of the whole situation. No response to customers in line to let them know that they were thinking about us Sam's Club should go to Costco and learn how to set up a return system with friendly people

I ordered AND PAID FOR 4 Aquafina water packs at $5.68 a pack. I was charged $11.36 TWICE on 2 separate line items(CORRECT) and then $16 in shipping. I received 2 packs and Sam's has refused to send me the other two packs of Aquafina because they are stating I only got charged for 2. LIES! I am not paying $11.36 for a 32-pack of AQUAFINA WATER! SEE RECEIPT BELOW. 2 Aquafinas, plus 2 MORE Aquafinas, PLUS SHIPPING!

The check out system Sam's Club makes you use is not fit for purpose.
My wife and I went yesterday and spent longer at the checkout trying to get the app to work than we spent actually shopping for the items we had.
The staff tried to be helpful but they couldn't get it to work either.
Think about that for a moment, the actual employees can't get the system to work so what chance do you or I have?
I would rather have a card any day of the week, I don't mind a new system based on technology but it has to actually work,
And this one doesn't.

Ordered a gas range instead of electric either my error or the horrible web site error but immediately contacted them and they claim they cannot do anything about it. They want samsung to ship it and then turn around and send it back (they say). I'm out almost a thousand bucks and the wrong range hasn't even shipped yet. Use extreme caution if you buy anything expensive online through these clowns

Sam's Club is my go-to destination for bulk shopping. The warehouse layout makes it easy to navigate, and the savings on everyday essentials are substantial. I appreciate the variety of products available, from groceries to electronics to household goods. The Sam's Club membership pays for itself in savings, and I've had positive experiences with their customer service.

The cashier with blonde hair and giant eye lashes refuse to give any customer service. Bad attitude.

Thank you for the good attention. I love buying at Sams, everything is very fast and the best service.

Never authorized a renewal on membership took out of my account now it's been over two weeks waiting for a e gift card that was promised for my refund still nothing three calls and got nowhere. Would never recommend this club to anyone

Just went to Sam's on 41 in fort myers and I purchased a couple of things. After I hit total, the item that I pick up did not show the discount. I call the girl over that was assisting the self checkout. She told me that the item properly expire and they did not remove the sign. I asked her can you honor the price. She responded by saying she is not a manager. She is only an hourly associate. She then continued to say she does not care and I can call corporate. I was blow out of my mind. A person in customer service does not need to be there if that their attitude. Things are very expensive and as a customer you shop and hoping for a discount that helps. A person does not deserve that kind of treatment especially when that what you advertise. Terrrrrible

If you need to have something delivered, Do Not Use EFW, purchased a 85" TV and I never received it. Look at reviews of previous purchases. They just don't care if you receive your purchase or not. Sam's club should remove their affiliation with EFW. "Sam's club makes you leave a star rating because they deserve 0 rating"

Well I find the products to be generally the same as you can find anywhere else and the price just fine. Really like the meat. However if it wasn't for scan and go I wouldn't even bother. Lines are ridiculous and scan and go gets me out quickly. Cannot beat the gas prices either!

I ordered a tv on line from Sam's Club on 10/28 and it has been delayed x 4 now in its delivery. I had to find this out on my own. I have not had any communication with either companies and have tried to contact both companies but just get a recording. Trust me, I will NEVER order anything on line from Sam's Club or use the AIT delivery again. I'm really disappointed in both companies.

After my membership expires, I'm going to look at Cosco. Petrie Way store in Rosedale is horrible. The gas pumps are a disaster with the lines with no structure, the cafe constantly out of pizza with ridiculous long lines, and I'm sick of them asking for a card coming thru the door, especially knowing that you cannot buy anything without a membership. AND the customer service rep cussed a friend out in the store with no reprimand from management after having an issue with the gas pumps. I'm not sure why corporate does not visit (without staff knowing it is corporate visit) or send a mystery shopper to see how their customers experience their store. I can do without the aggravation. Membership not worth it!

Sam's club doesn't honor what it advertise. They had a promotion when I try to get it they were very ignorant, and gave me all kinds of excuses why I couldn't have it. I talked to people on line they told me it should be no problem. Then I called and they were very ignorant on the phone

I Got This Pc For Christmas And It Doesn't Have Any Problems Great Condition Very Good Service And Packaging Amazing Very Recommended

We pay extra money for a membership. No carts. Long lines. It is getting worst everyday. Last year with this membership