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Booking was fine. I hope the hotel is nice and that your service leads to a good experience.
The room rate was half of your competitors for the same hotel. (Dos Playas Faranda in Cancun)
I initially gave a 3-star rating, and explained my issue regarding the seat choice fee. I received a very friendly call from Lauren, one of the managers, who listened to my concerns and promised to have her team review the website for clarity of the problem. She also provided pre-assigned seating for me and my husband, with no service charge. She was very helpful and kind.
Gain trust and grow your business with customer reviews.
Good evening, Derrek,
We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.
Your review has already made our day and we are glad that you enjoyed the amenities at the property.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp