Reiss

I have purchased one dress from Reiss, but I see that theysell well tailored, classy dresses of very good quality. I will definitely buy again.

I ordered some coats online and I had an email that I could collect within 5 days.
I checked my schedule and checked their website.
I realised that the only day I can pick it up was 1st of JAN in the morning.
**Official site opening hour: 3AM - 4PM (1 JAN)

I went to the shop at 7:30 am. but no one was there.
I had to spend about 2 hours and got nothing as well as asking big favour to my friend collecting it.

I would little more understand if I found the information from google or something.
I was so upset and contacted to customer service.

After many days and messages...
What they finally gave me was 20% discount code which I can use in future and will expire within a month. (worthless for me really)
I asked them something that I can possibly use.

There is no answer from them after that. Very funny!
I don't like REISS anymore. I don't like how they treat customer.

It is one of the best websites for a high street retailer. Although it obviously only sells its own merchandise, it is user-friendly and uber-cool. Easy to purchase online and return if necessary.