- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
PoolWeb has a rating of 3.2 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PoolWeb most frequently mention customer service. PoolWeb ranks 40th among Swimming Pool sites.
The communication was great, especially since I have an odd shape pool. They talked with me about everything to make sure it would be correct
I ordered a Hayward pool light from them and they sent me a much cheaper light which wasn't the one that was advertised on the Internet site that I clicked on. When I emailed them to correct the problem they told me I received exactly what I had ordered. Lies! I can't believe google has them marked as a trusted store because what they did to me was complete false advertising they should be banned from google
The communication was great, especially since I have an odd shape pool. They talked with me about everything to make sure it would be correct
I ordered a Hayward pool light from them and they sent me a much cheaper light which wasn't the one that was advertised on the Internet site that I clicked on. When I emailed them to correct the problem they told me I received exactly what I had ordered. Lies! I can't believe google has them marked as a trusted store because what they did to me was complete false advertising they should be banned from google
Tip for consumers:
Don’t trust them try EZ test pools on google they were actually a trusted company to deal with that stood behind their product and didn’t send things that you didn’t order and tell you that you did order that
Products used:
I should’ve received a Hayward underground pool light and I received a pool light made by Jay and J electronics, a much cheaper brand. I got ripped off
We needed a part for our pool pump and PoolWeb put in extra effort to get it shipped out the same day. And the price was good. They were the only ones that could ship the same day with a Saturday delivery. Highly recommended.
I ordered one of the less expensive diving boards, and paid extra for faster shipping to get a delivery date before my daughter's birthday. The day before it was to arrive, I checked the shipping status and saw that it hadn't shipped and could see it was not going to get to my house on time. I called and was told that when they pulled out the board to ship, it was damaged. They ended up sending me a more expensive board with overnight shipping at the original price I had paid. They should have contacted me when they saw it was damaged, but they made it right in time for my daughter's party. I am well pleased with the customer service I received.
My electric pool heater was struck by lightning so I needed to replace the board. PoolWeb had the lowest price and the part was delivered quickly. We are now back in business!
I was very excited to purchase a new swim platform that would be helping while teaching swim lessons. I was a little disappointed when the platform did not sink into the water and floated instead. A co-worker was able to drill holes in the PBC Pipe which allowed it to sink to the bottom of the pool. I purchased this platform for my company and for $591.00 it should have been designed to serve its purpose
My salt water pool caused a lot of corrosion on the steel base of our diving board. Thanks to PoolWeb I was able to purchase a fiberglass base and new springs. The new installation looks and works great!
Item was as described. Ordering was easy. Shipping info was sent and tracked to delivery. Excellent experience end to end.
Everyone at Poolweb were very helpful in what I needed to purchase for my pool lift. Thank you
Easy to order and received in a very timely way. Thank you!
Good overall experience. Nothing to complain abt at all.
PoolWeb has an excellent customer service department that can answer questions and do what they say they are going to. It is evident that their customer servioce department is backed up by a ttremendous shipping department that takes the utmost care in packaging and shipping product correctly
They understood what I needed to do, make a minor adjustment to how they do business, and I received all items exactly when they said I would. They made it exceptionally easy.
Great price and prompt service.Saeed is great to work with!
I did order
Received complete order
Very satisfied
Website will say "in stock" but have found it not be accurate.
Delayed shipments by weeks.
Our credit card number was stolen, and I was threatened to be turned over to collection agencies if the bill was not handled immediately. It took nearly a week to get new cards and thus provide the information to poolweb, which felt it necessary to harass the consumer.
Good source of pool parts replacements for my project
PoolWeb Agent said that she would show the pictures to the shippers and make sure I got the right item, In addition, I had called the Hayward people an described the size and number of bolts (30) and color. They gave me a number which seemed to be right which I gave to PoolWeb whom they said had the item, with the pictures and description. After having to send it back I asked Hayward if they could help, and was told that my my item was no longer manufactured WHICH IS NOWHERE MENTIONED IN THE PICTURES which supposedly depict what I wanted. The only clue is the color: Taup, but that does not mean there are no white models. NEITHER COMPANY would accept any responsibility for the mistake. Restock shipping was $45! I found one on Amazon which appeared to be the same as I have, so I bought it and found that it was smaller and had 24 bolts. As Little Beaver used to say, "Me plenty gus-dusted!" Fortunately. The input pipes are the same separation and in a vertical configuration so that I can possibly mount it in place of the old one by putting a 15" pad under it, Buyer beware both these companies. I have no proof that any of this was intentional, but if not, there is incompetency/indifference/incompetence. As I will say to Coke and Delta, "You are not the only game in town". 'Nuff said.
Tip for consumers:
Caveat emptor. Be VERY sure you want to deal with these people.
Products used:
A seemingly identical smaller item which is useable with modification.
Very pleased with the overall experience. Right product at a reasonable price and received quickly. Will absolutely use again.
Excellent, customer service with on line help was great.
Do not do business with this company. I ordered a $500 part from them and although FedEx shows it being delivered, I never received it. FedEx takes pictures of all of my deliveries. Contacted them and they essentially said sorry and would not refund money. They should have insured the package and required a signature for an item worth $500. I have called their customer service department and asked to speak to a supervisor, and no one has returned my call. They actually asked me to fill out a police report. I said why, I don't know if it was ever delivered.
Tip for consumers:
Stay away from this company.
Products used:
None, I never got it.
They have gone out of their way to help me find the right parts and shipping is always quick... only thing is that they only ship free over a certain amount. But i guess thats how it goes
All in all i wish i could give them 6 stars!
Poolweb.com is awesome. Pricing was great and they shipped my order out the same day. I ordered the wrong part and had to return. They handled quickly and helped me find the right part for my pump
Gain trust and grow your business with customer reviews.
The web's choice for low-cost pool supplies! Poolweb carries everything needed to run a pool that you'll love to use. Pumps, pool automation, thermal blankets, ADA Lifts, pool signs, cleaners, and much more!
