• Personnel Concepts

Personnel Concepts

Overview

Personnel Concepts has a rating of 2.28 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Personnel Concepts most frequently mention scare tactics, and labor law problems. Personnel Concepts ranks 93rd among Human Resources sites.

  • Service
    34
  • Value
    36
  • Shipping
    29
  • Returns
    22
  • Quality
    31

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 63.2%
Positive
24
Neutral
1
Negative
13
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They use a scare tactic to unsuspecting new business owners thinking they can get easy money.
How would you rate Personnel Concepts?
Top Positive Review

“Great Customer Service”

Fairfield California C.
10/13/23

I contacted Personnel Concepts twice, for ordering and then again with questions. Laura with Personnel Concepts was very helpful and answered my questions, and advised me where to locate additional information for meeting the requirements for posting the Labor Laws. I signed up for the 1 year of Law updates to be sent to me when laws change also, takes the worry out of this process. Received the posters today and I am pleased with them! Will write a review again in a year to rate the Law Update service they provide. Thank you

Top Critical Review

“Scam”

María L.
11/18/23

This company is a scam. I had them call my family business even screaming and demanding we need to buy their posters and threatening that we will get fines. We actually did buy all their stuff for years until we found out they were just scams. They used to make us feel scared and we kept buying their stuff we couldn't even fit anymore posters on the wall because of how many times a year they would call the business telling us we were going to get in trouble if we didn't get the new posters. I'm glad we did our research and got rid of them. They are the worst thing ever!

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

business owners (5)
Thumbnail of user ninas409
1 review
0 helpful votes
November 3rd, 2023

Enrique T. Was very knowledgeable, professional and friendly. Answered all my questions. Very helpful

Products used:
Labor law poster

Service
Value
Shipping
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Nina. Thank you so much for taking the time to leave this feedback for Enrique. We truly appreciate your continued business and giving us a chance to serve you better.

Thumbnail of user cogfairfield
1 review
0 helpful votes
October 13th, 2023

I contacted Personnel Concepts twice, for ordering and then again with questions. Laura with Personnel Concepts was very helpful and answered my questions, and advised me where to locate additional information for meeting the requirements for posting the Labor Laws. I signed up for the 1 year of Law updates to be sent to me when laws change also, takes the worry out of this process. Received the posters today and I am pleased with them! Will write a review again in a year to rate the Law Update service they provide.
Thank you

Service
Value
Shipping
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Thank you so much for taking the time to leave this feedback for Laura. We truly appreciate your continued business and giving us a chance to server you better.

Thumbnail of user maysab1
1 review
0 helpful votes
January 27th, 2024

In Dec 2023 I bought posters($27). Then received a phone call from a person that could barely speak English. I told her to send me an invoice and I would decide, because I wouldn't buy anything that I was not understanding what was over the phone for $275. As soon as I received the invoice, I emailed them back, stating that I didn't want to buy anything from them, and asked to take my business out of their list. Jan 2024 I received a phone call threatening me to pay or they would send me to collections. This guy Ron was very rude and kept calling and emailing me. I don't feel like paying because I never received anything from an invoice that I said I was not buying. But I am now confused about how to proceed. I wonder how this company is still in the business scamming small business.

Tip for consumers:
Scam. How can they still be in the market threatening people?

Products used:
Posters

Value
Shipping
Returns
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hi Maysa. Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. Your feedback is important to us.
We are investigating this issue to ensure that such instances are addressed appropriately within our business practices. Please allow us the opportunity to resolve this matter for you promptly. Kindly contact us at Customer_Relations@personnelconcepts.com with your details, and we will do our best to address your concerns and provide a satisfactory resolution.
We appreciate your understanding and value your business.

Thumbnail of user maral88
1 review
3 helpful votes
November 18th, 2023

This company is a scam. I had them call my family business even screaming and demanding we need to buy their posters and threatening that we will get fines. We actually did buy all their stuff for years until we found out they were just scams. They used to make us feel scared and we kept buying their stuff we couldn't even fit anymore posters on the wall because of how many times a year they would call the business telling us we were going to get in trouble if we didn't get the new posters. I'm glad we did our research and got rid of them. They are the worst thing ever!

Service
Value
Shipping
Returns
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Maria,
We take your feedback seriously and are committed to addressing your concerns. Our intention is to provide valuable compliance solutions, and we regret any miscommunication that may have occurred. We want to assure you that our calls are quality-reviewed, and our agents follow strict guidelines.
We appreciate your honesty and would welcome the opportunity to discuss your specific situation further. Please contact our customer service at Customer_Relations@personnelconcepts.com so we can address any further concerns you may have.

Thumbnail of user renesteven61
1 review
0 helpful votes
October 21st, 2023

Nidia E. Called me today to offer to renew our annual subscription for state and federal labor law posters. She was extremely polite and worked very hard to give me the best possible value.

Service
Value
Shipping
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Rene. Thank you for your feedback. We are glad Nidia was able to assist and make your renewal experience easy. We appreciate your business.

Thumbnail of user staceym870
1 review
0 helpful votes
October 17th, 2023

Jonathon Dean was helpful and professional. He listened and addressed my concerns about the product I needed.

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Stacey. Thank you for your feedback! We truly appreciate your time and your business.

Thumbnail of user brookes464
1 review
0 helpful votes
November 8th, 2023

I dealt with Joy after another rep had contacted me the day prior and was not very helpful and we ended up getting cut off...anyways Joy was very processional, informative and helpful with my concerns and questions!

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Brooke. Thank you so much for taking the time to leave this feedback for Joy. We truly appreciate your continued business and we are excited to be your compliance partner.

Thumbnail of user lisas5503
1 review
0 helpful votes
September 5th, 2023

Enrique T was very helpful today. He gave me all the important information I needed to place my order for the most up to date posters that my company needs. Very much appreciated!

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Lisa. Thank you for sharing your feedback. We are glad Enrique was able to assist. Have a great year and thank you for your business.

Thumbnail of user paulmarksheehy
1 review
0 helpful votes
November 16th, 2023

I made the mistake of ordering compliance posters for my work and now I'm continually blasted with mail, both at work and now to my home address with renewal notices. I have never given my home address and have also asked them on several occasions to remove me from their list. Buy once and you are screwed to continually receive mail.

Service
Value
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Paul. We appreciate your message and understand the frustration you've experienced with the mailings. We apologize for any inconvenience caused. To address this, please contact our customer service at Customer_Relations@personnelconcepts.com for immediate assistance in completing a suppression request. We value your feedback and are committed to resolving this matter promptly.

Thumbnail of user ericaw450
1 review
0 helpful votes
July 25th, 2023

Selina C. Made this year's renewal very easy. She explained the payment and what I would be receiving very clearly! Thanks!

Products used:
Posters

Service
Value
Shipping
Returns
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Erica. Thank you for your feedback. We are glad Selina was able to assist and make your renewal experience easy. We appreciate your business.

Thumbnail of user leonsp
1 review
0 helpful votes
July 27th, 2023

Johnathan Was Amazing! Such Great Customer Service! Your Prices however are Horrible!
But like everyone else taking advantage of the post covid or whatrever we are in businesses are being gouged with outrageous prices. We really have no choise but to pay what you are asking. If the prices of your product matched the excellent customer service of Johnathan you would have received five stars from us!

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Leon. Thank you so much for taking the time to give us your feedback. We truly appreciate your time and your business.

Thumbnail of user chadsittyt
1 review
1 helpful vote
May 14th, 2023

Jennifer Flores was very attentive, and professional. While talking she answered my questions clearly and made more sense of things for me. Thanks again!

Thumbnail of user johns11587
1 review
7 helpful votes
July 28th, 2022

These guys try to use scare tactics stating you are out of compliance by not having these posters. If you say anything but "NO", they take that as a verbal confirmation and try to bill you. Needless to say, we had had IT block them from being able to contact us. Of course, they managed to slime their way through by calling the HR line. They did not identify themselves and simply asked to speak to the EHS representative. I let the lady talk for a few minutes and then just hung up. Losers.

Tip for consumers:
Don't use it

Products used:
none.

Service
Value
Shipping
Returns
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Thumbnail of user lisaf2474
1 review
0 helpful votes
July 27th, 2023

I called to order some updated compliance posters and spoke to Donna Fletcher in customer service.
She was knowledgeable, professional, and friendly. After speaking with her I realized I needed to order a second poster. I emailed Donna she got back to me immediately and placed my order by adding it to my original order to prevent me from paying delivery twice. I did not ask her to do that she took the initiative to provide outstanding customer services. Mission accomplished. Donna thank you for all you do. Lisa Furtado

Service
Value
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Returns
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Lisa. Thank you so much for taking the time to leave this feedback for Donna. We truly appreciate your continued business and giving us a chance to server you better.

Thumbnail of user jbrown
1 review
0 helpful votes
October 12th, 2023

Zach was great! I am a very busy person and he was direct and to the point. Got our compliance taken care of and was very personable. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Thank you so much for taking the time to share your positive working experience with Zack. We’re grateful for your feedback!

Thumbnail of user alexism730
1 review
0 helpful votes
October 23rd, 2023

She was friendly, knowledgeable and answered all my questions. It made figuring out which posters we needed very easy.

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Alexis. Thank you very much for sharing your experience and kind words for Alicia. It is our pleasure to do business with you.

Thumbnail of user larryh1581
1 review
2 helpful votes
September 5th, 2023

This company is a scam/predetory company and will lie to you about things you need up to date in your place of business. Bought from them one time and there very rude employees threaten you with fines and litigation if you dont buy from them now. Never bought from them after first purchase. Contact your local state labor offices and just purchase through them if its not already free. Have a good day

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Larry. Thank you for your feedback and we apologize for your recent negative experience. As the leading publisher of labor law and HR compliance products, and with 30 years’ experience, our goal is to give employers the knowledge they need of labor laws, while also simplifying the process of compliance. We would like to work with you to ensure your concerns are fully resolved. Please email us at Customer_Relations@personnelconcepts.com

Thumbnail of user mathisoshiona
1 review
0 helpful votes
July 24th, 2023

Ernesto A. Was very helpful and polite. He had great customer service. He answered all my questions.

Service
Value
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Oshiona! Thank you so much for reaching out and giving us your feedback. Ernesto is an experience compliance specialist and we are so excited he was able to assist. Thank you for your business! Truly appreciate it.

Thumbnail of user mriley
1 review
0 helpful votes
August 16th, 2023

Ernesto Alvarez assisted me in purchasing a new round of compliance posters for our property. He was very responsive and super each to work with. We had everything squared away in a day.

Products used:
Compliance Management Subscription (PA-CMS-P) Includes: State and Federal Labor Laws, OSHA, FLSA, Hipaa, Full Poster Replacment, Workplace Privacy Laws, EEO Compliance,Covid-19 , ALL Required Core Policies, FREE Updates on Posters and Policies for 12 months, Updated Certificate

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Melissa. Thank you so much for taking the time to leave this feedback for Ernesto. We truly appreciate your continued business and giving us a chance to server you better.

Thumbnail of user gillphillip0
1 review
0 helpful votes
August 19th, 2023

The customer service person was helpful, but the charges for a few posters is way too much. They need to be more affordable for small business owners.

Products used:
compliance posters

Service
Value
Shipping
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Phillip. Thank you for your feedback. We truly appreciate your business. We strive to deliver great value in our products and are confident our solutions will meet your business needs.

Thumbnail of user suzannaa10
1 review
0 helpful votes
August 8th, 2023

Very friendly staff and helpful with any questions you may have regarding the laws and information needed for your company

Service
Value
Shipping
Returns
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hi Suzanna. Thank you for time and your business. We are glad you had a great experience.

Thumbnail of user sarahwandling56
1 review
0 helpful votes
October 17th, 2023

Jonathan Dean was extremely knowledgeable and professional. He answered all of my questions appropriately.

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Sarah. Thank you so much for taking the time to share your positive working experience with Jonathon. We’re grateful for your feedback!

Thumbnail of user kristineh115
1 review
28 helpful votes
October 18th, 2021

I worked@ Personnel Concepts for about 4 months. I would cry after I got off the phone with customers especially elders. I didnt know it was a scam when I started. When I finally figured out what was going on I just couldnt do it anymore. And they pay really good bonuses so that you will stay6 cus the money is do good. NOT WORTH IT! They lie every single day and dont feel at all bad for it. Most horrible company I have ever worked for. Dont fall for their lies

Thumbnail of user leep504
1 review
0 helpful votes
August 23rd, 2023

She was nice and very professional. I am not a fan of Personnel Concepts. Everyone that has called me in the past has been rude and I did not like the way that they talked to me. If it was not for how she talked to me today I would have discontinued my service with them today. I was never going to use them again even though they provide very good service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Hello Lee. Thank you for your feedback and we are sorry to hear about your recent negative experience. Our priority is to provide a great customer experience and we are glad that Joy was able to assist you. Thank you for your continued business and giving us the opportunity to serve you better.

Thumbnail of user sherif.m
1 review
0 helpful votes
August 3rd, 2023

I have made my order through the phone, everything was smooth. Donna is really professional and supportive. I definitely recommend this company to anyone would like to purchase labor law, OSHA & HIPAA posters from them.

Thumbnail of user annn548
Ann N. – Personnel Concepts Rep

Thank you very much for your feedback and for sharing your experience with Donna. We are glad she was able to provide a great experience. We truly appreciate your time and your business.

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From the business

PCLaborLaw is the Twitter presence for Personnel Concepts, labor law compliance specialists--see disclaimer, http://t.co/QkoWXAA5

Company Representative

Thumbnail of user annn548
Ann N.
Usually responds not within the first month

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