• Pepperstone

Pepperstone

Overview

Pepperstone has a rating of 3.9 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Pepperstone ranks 304th among Stock Trading sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
6
Neutral
1
Negative
2
3
See all photos
How would you rate Pepperstone?
Top Positive Review

“Good customer service”

Mphatso L.
5/7/24

I have been helped effectively. My case was reviewed and I have been given a well explained feedback. In my understanding I was not even supposed to be given back the money I lost but I have been considered for a goodwill. This is so encouraging.

Top Critical Review

“THESE GUYS ARE THIEVES”

John O.
11/1/21

I withdrew from my account and it indicated the transaction was successful. However, on the history, it says that "The withdrawal failed they're having a difficulty with sending the payment and I should contact their support team." I've done so none has responded My trading account reads zero, and I haven't received any money on my PayPal account. RUN from these thieves! I wish I read these reviews earlier, too.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user johno1368
1 review
3 helpful votes
November 1st, 2021
Verified purchase

I withdrew from my account and it indicated the transaction was successful. However, on the history, it says that "The withdrawal failed they're having a difficulty with sending the payment and I should contact their support team." I've done so none has responded
My trading account reads zero, and I haven't received any money on my PayPal account. RUN from these thieves! I wish I read these reviews earlier, too.

Tip for consumers:
Don't attempt any of their services or you'll never see your money again.

Products used:
Forex

* Pepperstone attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user peter229
1 review
0 helpful votes
April 2nd, 2024

They closed my account suddenly, and stole my BTC. Don't trust the fake reviews here. They are just scammers who will let you deposit for a while then take over all of your money when you least expect it, then begin asking for more as withdrawal fee and so on

Tip for consumers:
After finding a way to figh-t them back, had to leave this here to help any other victim

Service
Thumbnail of user yvand8
1 review
5 helpful votes
October 23rd, 2022

They contacted me I don't know how and sent me a motivating messages, I responded, we continued chatting on created a group encouraging us to buy and sell ustd just like a mini training, then after a while I invested 300$ they took it all and said if I want to take back my investment plus my profit, I had to do further investment of 1200$ before I can gain back everything, I asked them to give me back only the amount I invested, they kept everything, any time I try to withdraw my money it keep up failing, I lose everything with personne, they are so wicked

Tip for consumers:
Never invest there,

Products used:
PERPPERSTONE

Service
Value
Quality
Thumbnail of user ilianaf10
Pepperstone C. – Pepperstone Rep

Hi Yvan. Based on the screenshots you have provided in this review, this is not someone associated with Pepperstone in any way. Please note that Pepperstone will never ask you to purchase any courses or assist you in depositing funds outside your Secure Client Area. If you have an account with Pepperstone and would like us to investigate this further for you, kindly contact us at support@pepperstone.com.

Thumbnail of user daniely658
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I wanted to enquire about my account status. Constantinos clarified it clearly and swiftly.

Thumbnail of user jonathana819
1 review
0 helpful votes
April 29th, 2024
Verified purchase

The agent helping me was very patient and it was a pleasant experience. This gives me the confidence to trade on their broker platform

Thumbnail of user buksleroux71
1 review
0 helpful votes
August 31st, 2023

Pepperstone is scammers
Be warned,they take your money and when it come to pay out then you have to pay thousands more and they don't pay out…
Don't trust them at all

Thumbnail of user ilianaf10
Pepperstone C. – Pepperstone Rep

Hi Buks. Unfortunately, we were not able to locate your account based on your Sitejabber username. Could you please contact us at support@pepperstone.com so that we can look further into this for you? Thank you

Thumbnail of user tracig6
54 reviews
434 helpful votes
March 6th, 2024
Verified purchase

Testing to make sure the feedback link is working properly.

Thumbnail of user reggied8
1 review
2 helpful votes
November 7th, 2017

TOTAL SCAM BUCKETSHOP - For ten weeks trading with them and executing over 1000 trades I'd compare pepperstone's own live account with a demo account of theirs as well as other forex prices, I was getting different prices on live account. Stop hunting the norm, changing trades 'willy nilly', the live feed on my screen would change to total different prices and history in a flash, total different to their demo account and other forex brokers. 800 pips different on my feed from pepperstone from every other broker. My screen would not convert back to real forex prices. I had many winning trades that would not take profit when price reached. Is all I could do was close all my positions at once and take a 50 percent loss, for pepperstone would not let me trade real forex. Lost over two thousand dollars. To cap it all off, they will not give me all my money back which is in their account... Some people say, "go see ASIC", well ASIC is a facade for industry rule.

Thumbnail of user fernandol191
1 review
0 helpful votes
May 9th, 2024
Verified purchase

The help provided by Demetris was fast and efficient!

Thumbnail of user luisf576
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Agradable y rápida, mi problema se soluciono satisfactoriamente

Thumbnail of user csabas7
1 review
0 helpful votes
May 7th, 2024
Verified purchase

The agent was really really helpful anything I asked was perfectly replied.
Great work!

Thumbnail of user leonardom177
1 review
0 helpful votes
May 8th, 2024

Great Customer support. Everytime I needed some further assistance I had an answer in a timely manner.

Thumbnail of user fabianos20
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Sempre que precisei de um suporte, fui atendido rapidamente.

Thumbnail of user mphatsol
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I have been helped effectively. My case was reviewed and I have been given a well explained feedback. In my understanding I was not even supposed to be given back the money I lost but I have been considered for a goodwill. This is so encouraging.

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From the business

Trade Forex with Australia's Fastest Growing Forex Broker, Pepperstone. Trade with Metatrader 4, fast trade matching, raw spreads, and high leverage and liquidity.

Company Representative

Thumbnail of user ilianaf10
Pepperstone C.
Typically does not respond to reviews

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