Optyca has a rating of 3.9 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Optyca most frequently mention customer service. Optyca ranks 19th among Eyeglasses sites.
If you want a pair of glasses "optyca" is your best shot. Honest and true to their word. Excellent service, shipment arrived before time and was exactly as described. Would do business with again anytime and definitely recommend to others, thanks.
BE VERY CAREFUL. These folks are either scammers, or they are very very overwhelmed amateurs. They charged my card immediately, but have not shipped to me now, 12 days on. They do not answer their phone. Email customer service is generic, vague, and essentially pleads for sympathy. I have written them three times looking for details on what's up with my order. The response I got claims "Our phone line is down and due to this reason we have a high inflow of emails." But they ignore my request to cancel the order. I think these folks post many false reviews of themselves. The many glowing five star reviews simply don't make sense to me. Also check out the detailed postings here which also make me think these guys engage in spoof reviewing http://www.reviewopedia.com/optyca-com-reviews When I hunt around online, I can find five different street addresses for them in Brooklyn.
If you want a pair of glasses "optyca" is your best shot. Honest and true to their word. Excellent service, shipment arrived before time and was exactly as described. Would do business with again anytime and definitely recommend to others, thanks.
BE VERY CAREFUL.
These folks are either scammers, or they are very very overwhelmed amateurs. They charged my card immediately, but have not shipped to me now, 12 days on. They do not answer their phone.
Email customer service is generic, vague, and essentially pleads for sympathy. I have written them three times looking for details on what's up with my order. The response I got claims "Our phone line is down and due to this reason we have a high inflow of emails." But they ignore my request to cancel the order.
I think these folks post many false reviews of themselves. The many glowing five star reviews simply don't make sense to me.
Also check out the detailed postings here which also make me think these guys engage in spoof reviewing
http://www.reviewopedia.com/optyca-com-reviews
When I hunt around online, I can find five different street addresses for them in Brooklyn.
Listen to these people now, turn back. The five star comments are so obviously fake. Look at how clinical that sounds, and the way it promotes it. Read our comments of people who have actually bought stuff here, and have been ripped off. They charge you the moment you order, unlike their policy to never charge before things are shipped, and it's been 4 weeks. They answered the call once, then they are not picking up my calls ever again. Their emails are copy and paste. I can tell them it's been a month, and they will give you the same "7-10 business days" rant. TURN BACK.
Please DO NOT order from this company. If I could rate them 'minus' stars I would. Over 6 weeks and I still haven't received my prescription glasses. When I tried to cancel and request a refund, they ignored me for nearly a week, then confirmed the cancellation, but with loss of half of the money paid due to their 'cancellation policy'. Have instead asked them to ship at this point as the glasses are supposedly ready, but still no shipping confirmation received. Annoyed.
Few things are worrying me with my order. First off is that my credit card has been charged. You would assume that this would only happen once the glasses were shipped? Second, the number I call keeps hanging up on me? Third, my emails are not being returned?
How many weeks before i should try to get my money back? Is this really a scam?
Wonderful experience, product got here before expected and the glasses themselves look twice as nice as the picture depicts (you'd have to see them on a model to see how great they look. They were well-packed which is very important with this type of stuff. Much appreciated!
Jenny was my customer service rep, excellent assistance! She even took the time with an additional inquiry and found me a huge savings on the prescription lenses! I def plan on using this site again in the future and for my kids.
It arrived way before I expected it. The sunglasses were of amazing quality and much better than I anticipated. They also passed as not being fake so the seller is honest. I would highly recommend this site!
Frames were perfect, as described and the customer service was just terrific! Have purchased from optyca before and will do it for all my prescription eyeglass needs in the future. I recommend you do the same :)
These guys are phenomenal! Contacted me very quickly when the item was thought to be out of stock AND obsolete... they confirmed with the manufacturer. Then they were able to locate one last pair of sunglasses and got them to be in the original time frame as well. Awesome, great firm. Thanks!
I am incredibly impressed and pleased with my service from optyca. I ordered frames and they were on my doorstep four days later. I was not expecting them to arrive so soon. The Tiffany & co frames are exactly what I expected. I would recommend this company to anyone looking to purchase quality frames at a fantastic price. Thank you so much optyca!
I ordered a high end French eyeglass frame. The price was half of what it was in a local optical shop. Frames took a little over 2 weeks to arrive, but that's only about a week longer than the optical shop promised. I emailed customer service twice and they were very responsive. Would definitely buy from this company again. I only ordered the frame, not Rx lenses, and was happy to wait an extra week to save over $300!
These are beautiful and chic women's eyeglass frames. My order arrived very timely and the product was very well packed and included some extras like superior cleaning cloths and a beautiful, sleek case. I wished not to have had to return these frames but they were a tad big for my face size. I am looking to order another Gucci frame from this company in a slightly smaller size.
My Ray Bans arrived earlier than the projected delivery date. I examined them very closely and found them to be exactly as advertised. They are the genuine article. They are great looking glasses and will wear them ever chance I get. A fine job by this supplier.
Item in superb, brand new condition. Well-packed, secure with excellent padding so that it arrived in perfect shape. Arrived earlier than promised. Very satisfied with this experience. Definitely highly recommend.
At first I was skeptical about shopping online since there is a lot of fake stuff all over the internet especially at this cheap price this website was offering. I was looking for a specific frame all over the stores in my neighborhood and I had no luck until my friend told me about this website. Shipping took kind of long time but in the end I was happy camper. Thanks again for glamorous sunglasses and fast turnaround. I will definitely shop again.
Beautiful sunglasses! Excellent communication about delivery. Packaged very well to protect the sunglasses. Received in two business days. Was in D&G box with all the paperwork and certification. Highly recommend!
Received by estimated delivery date, and packaged very well. Eyeglasses are legit- i compared them to a local retail store that had the same pair in stocks and all is equal, EXCEPT the lens case that my pair came with is different [it is normal that manufacturers have different style cases]. I actually liked my case better.
Do NOT order from these people! I ordered plain frames on 6/4. No lenses need to be made. All they have to do is grab them and ship them. It's now 7/1, almost a full month later. No frames. No e-mail responses. No one answering the phone. RIDICULOUS! If I had known earlier, I would have spent the extra $50 and ordered from amazon.
Delivery was on time and shades exactly as described. Included certificate of authenticity and all the markings of a genuine gucci item, also came with a cleaning spray that says optyca on it, thats a pretty cool gift.
Order #*******- Stay away from this company! You will never get a refund. I ordered a pair of Tiffany sunglasses in black. I received them in brown, and then decided to return them rather than exchange them. When preparing the return, I then was informed that there would be a 20% restocking charge. I attempted to contact the company by email, asking that the 20% be waived due to their error. They avoided my question and only addressed an exchange. To this day, I have received no money back and multiple attempts to contact the company have been ignored. I have now opened up a dispute via my credit card company.
Ordered 2/24/13 credit card charged $251.00. Sent the wrong frames 4/1/13
Returned for exchange and have not as of today received my purchase.
Forget trying to contact these people/customer service. They are scam artists
I'll be contacting the attorney general of new york and my attorney. Suggest all that
Have been taken by these people to do the same.
Need to put Optyca out of bussiness
Buyer BEWARE
The glasses are about the best we've gotten. Beats out the drug store versions by a mile. Clear comfortable and the lenses don't pop out the way cheaper glasses do. We would recommend these sunglasses highly. BTW- They came very fast and well packed.
Gorgeous product! It was worth the wait, the price is amazing and once it arrived it def met my expectations. Very neat packaging and a free optyca labeled spray and cloth to clean the glasses, I can't ask for more!
I ordered a frame from Opyca on or about 6/30/13. After over a week of not being able to get a response to emails as well as phone messages I became alarmed: My credit card had been charged immediately for the full price. I checked other reviews on SiteJabber and found that several people were having the exact problem. After about 2 weeks of no communication I had the sale canceled through my credit card company. On 7/18/13 my frames came in the mail. They are, I believe, authentic, and as described. I will now contact my credit card company and withdraw the complaint.
I cannot recommend this company. Lack of communication on their part led to my experiencing way to much hassle to make this price savings worthwhile.
Optyca sells designer eyeglasses and sunglasses.