• Move Yourself

Move Yourself

Overview

Move Yourself has a rating of 3.9 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Move Yourself most frequently mention book online. Move Yourself ranks 113th among Moving Service sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I tried to book a trailer but this site is so confusing that I couldnt do it.
  • The service station was originally unable to locate an appropriate cable for the trailer.
How would you rate Move Yourself?
Top Positive Review

“So convenient”

Jessica L.
11/1/19

I hired a Ute with a cage to move some furniture. The vehicle was from a Coles petrol station near home. The rate for 24 hours was not much more than the 9 hour rate so 24 hours made good sense. The diy kiosk was pretty easy, although it had an outage on the return but that was solved by a quick call to the 1300 number. The car was pretty old and a bit drab but hey - I was moving furniture. Over the phone service was friendly and helpful (when I changed the 9 hour booking to 24 hour).

Top Critical Review

“Ute hire”

Robert M.
5/8/23

The ute did the job but it was filthy and hadn't seen a vacuum for quite a while. Did the job though. My beef is with the company holding onto my $250.00 deposit for 5 days even though there was no issues with my hire. I called and the guy on the Help Desk tried to blame the delay on "the banks" who are, after all, an easy target. Having worked in banking I can state that the delay is with Move Yourself and not "the banks"...

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

trailer (35) service station (4)
Thumbnail of user stephaniec597
1 review
0 helpful votes
October 30th, 2019
Verified purchase

Good job guys! Now I have a gorgeous lounge in my living room. Would definitely recommend to my friends & family.

Thumbnail of user kimt263
1 review
0 helpful votes
October 26th, 2019
Verified purchase

Convenient for a short term pick up when needed at the last minute. Affordable rates. The self serve kiosk was easy to use.

Thumbnail of user jessical630
1 review
1 helpful vote
November 1st, 2019
Verified purchase

I hired a Ute with a cage to move some furniture. The vehicle was from a Coles petrol station near home. The rate for 24 hours was not much more than the 9 hour rate so 24 hours made good sense. The diy kiosk was pretty easy, although it had an outage on the return but that was solved by a quick call to the 1300 number. The car was pretty old and a bit drab but hey - I was moving furniture. Over the phone service was friendly and helpful (when I changed the 9 hour booking to 24 hour).

Thumbnail of user gavinc40
1 review
0 helpful votes
October 24th, 2019
Verified purchase

An efficient and easy process picking up and returning the trailer. Trailer was in excellent working condition. Highly recommended! Happy to use again!

Thumbnail of user glenb94
1 review
0 helpful votes
October 23rd, 2019
Verified purchase

Good process, booked online, picked up from 7-11, easy system. Bit expensive for a cheap 6x4 trailer. Did the job but I would probably use more often if it were better value for money.

Thumbnail of user thaon45
1 review
0 helpful votes
October 22nd, 2019
Verified purchase

Hiring was easy over the internet and so cheap!
Picked up trailer from petrol station with no worries and the service attendant even gave me extra bits that I needed like the d-shackle and plugs:)
Thanks again

Thumbnail of user robertm8069
1 review
0 helpful votes
May 8th, 2023

The ute did the job but it was filthy and hadn't seen a vacuum for quite a while. Did the job though.

My beef is with the company holding onto my $250.00 deposit for 5 days even though there was no issues with my hire.

I called and the guy on the Help Desk tried to blame the delay on "the banks" who are, after all, an easy target. Having worked in banking I can state that the delay is with Move Yourself and not "the banks"...

Service
Value
Returns
Quality
Thumbnail of user sebastianr40
1 review
0 helpful votes
October 24th, 2019
Verified purchase

Wold recommend to all my friends and family. From pickup to delivery at my new address the service has been a premium and very professional. Thank you

Thumbnail of user patrickd220
1 review
0 helpful votes
October 24th, 2019
Verified purchase

The trailer was in good order and was easy to tow. All lights worked. I would probably use this service again.

Thumbnail of user jarrodg11
1 review
0 helpful votes
October 27th, 2019
Verified purchase

Super easy to hire and use. It was affordable and there were no hassles during the hiring. We got back a little bit late and it didn't just automatically charge us for being 15 minutes late. The ramp was also very helpful for getting heavy items on and off

Thumbnail of user donnas3719
1 review
0 helpful votes
August 6th, 2023

I wanted a one e way trailer they said no if I wanted one I had to go 200 klms ti pick it up what a joke

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidh2670
1 review
0 helpful votes
October 30th, 2019
Verified purchase

Hi and good morning, all in all my experience with your company was a not to stressful process, however when you book online you fill out all your information then you get to the pick up site you scan your licence then you have to fill it all out again what is the scanner for just looks important but does nothing? Thanks and regards Dave

Thumbnail of user ronaldh361
1 review
0 helpful votes
November 1st, 2019
Verified purchase

1. Easy/simple online booking;
2. Convenient locations for pickup and return;
3. Thoughtful idea of providing Installation video for first time user on booking page;

Thumbnail of user ashleym470
1 review
0 helpful votes
October 24th, 2019
Verified purchase

All pretty easy. Just a few hold ups at the 7 eleven with them helping other customers. Overall the experience to hire a trailer is pretty simple

Thumbnail of user lukec102
1 review
0 helpful votes
October 31st, 2019
Verified purchase

Positive apart from the age of the float could do with more regular maintenance that's my opinion the side door needed to be tied shut

Thumbnail of user kerryd68
1 review
0 helpful votes
November 4th, 2019
Verified purchase

Fast, friendly, very helpful service by staff and the trailer bay is easy to access for hitch up or drop off. Leads and shackles are provided by staff too. All up, great success

Thumbnail of user dany33
1 review
0 helpful votes
October 27th, 2019
Verified purchase

Hired furniture trailer. It was big and spacious and perfect for our move. Good time have minimal interaction with service reps. And there were plenty of locations to choose from (Melbourne)Would hire again.

Thumbnail of user lindsayv20
1 review
0 helpful votes
November 3rd, 2019
Verified purchase

Easy and exactly what was described. Trailer handbrake lever was missing, only thing wrong with the whole experience

Thumbnail of user stuartg65
1 review
0 helpful votes
October 31st, 2019
Verified purchase

It was an easy process to book and pick up the trailer although feedback worth considering would be to allow an extra 10-15 minutes per booking so the service station staff can have the connectors and shackles ready to go.

Customers lose the 10 minutes setting the trailer up and with a 4 hour booking every minute counts

Thumbnail of user markk651
1 review
0 helpful votes
October 31st, 2019
Verified purchase

Felt a bit vulnerable with the return process. No one to verify trailer returned in original condition.

Thumbnail of user scottf384
1 review
0 helpful votes
October 26th, 2019
Verified purchase

Fantastic service.
Simple and flexible to use
Would recommend to others needing a trailer for a reasonable price

Thumbnail of user danielb729
1 review
0 helpful votes
October 27th, 2019
Verified purchase

Great fast and effective easy way to move and plenty of locations to choose from. Staff at service station friendly and helpful

Thumbnail of user karenm1313
1 review
0 helpful votes
October 27th, 2019
Verified purchase

Double horse float had a damaged lock pin and tailgate spring, otherwise a good trailer for the price. On return of the trailer I was left a narrow gap to reverse into and had to unlock four other trailers to extend chain to lock the float up. There is no assistance at servo when hitching and unhitching. Brilliant and very helpful customer service from hire company, shame servo pass the buck of responsibility.

Thumbnail of user markd995
1 review
0 helpful votes
October 30th, 2019
Verified purchase

Good trailer
Good access
Good service
I would use this company again. I found it easy to navigate the website and the costs we're competitive.

Thumbnail of user ricos10
1 review
0 helpful votes
October 24th, 2019
Verified purchase

Trailer booked wouldn't connect to standard towball. Changed trailer first socket only one indicator worked (socket was frayed), second socket didn't work, third socket ok. Contacted move, CS was good and changed to different trailer at no cost hence two stars not one. Audit needed on trailers at Caltex Sunbury very dangerous if customers are given broken sockets and forget to check all their lights.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Move Yourself offers trailer, ute, truck and lawnmower hire across Australia. Book online now or from one of more than 900 locations locations across SA, NSW, VIC, NT, WA, TAS and ACT through our innovative self-serve kiosk. We have a range of differen...

Business History

We've been building and hiring trailers for over 30 years, and operate outside of small businesses and local service stations offering you self-serve trailer hire, vehicle rentals and more. We have thousands of trailers across Australia, at over 1000 locations!

Company Representative

Thumbnail of user ryank260
Ryan K.

How do I know I can trust these reviews about Move Yourself?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Move Yourself?