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Moissanite Co has a rating of 4.7 stars from 12,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and shopping experience. Moissanite Co ranks 1st among Gems sites.
This company responds to reviews on average within 3 hours
I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.
I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.
I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.
Thank you for the incredible ring! I appreciate that you insured it with USPS, especially since I'm stationed in the Middle East. Our military postal system has been reliable, and this high-value item arrived safely. Thanks again!
The rings we ordered for our daughters are so precious! It looks super awesome on them and I am very much satisfied!
The ring I bought for my wife looks impeccably amazing! Thanks a ton for delivering it before our anniversary! Happy customer!
The wedding band is absolutely gorgeous and matches perfectly with my fiancé's engagement ring. She is beyond excited to wear it!
I received my ring yesterday, and it has left me absolutely in awe. It's the most stunning ring I've ever laid eyes on, and I can say that having seen the real thing! The way it sparkles is truly unparalleled. Last night at an event, people couldn't help but notice my ring, and I must admit, I felt a sense of pride. Like some of the others whose reviews I've read, I was initially uncertain about this choice. I've had CZ rings before, and they don't even come close to the beauty of Moissanite.
Absolutely thrilled with my Moissanite Co purchase! The quality and brilliance of the stone surpassed my expectations. Will definitely be a returning customer!
I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.
From the moment I set my eyes on the diamond ring from this store, I knew it was meant for her. The elegant rectangular shape, coupled with flawless craftsmanship, made it the perfect expression of my loyalty. I ordered that immediately and gifted my wife on our anniversary. Loved It!
I'm so glad you're pleased with the three-stone moissanite ring you bought for your wife! Knowing her love for gemstones and diamonds, I'm sure the stunning ring will absolutely dazzle her on Valentine's Day.
I just wanted to give a shout-out to you and the crew for the awesome job! Big thanks for putting in the effort and delivering top-notch service. I'II definitely keep coming back and spread the word to my pals. Cheers!
Universal Home Improvement Roofing & Chimney & Siding & Windows's professional workers exceeded our expectations and delivered top-notch results. Thank you for your exceptional service!
My rose gold ring was purchased with this company, I never wear the ring due to me being a nurse I wear the rubber rings so it won't hurt myself or my patients. I have never washed my hands in this ring because of me being afraid to mess it up, I reached int to customer service only for them to say that they would charge me to polish the ring! What in the world?! That's not going to restore the rose gold on the ring! They asked stupid questions that had nothing to do with the ring and did. It offer to dip the ring or anything. I am beyond pissed
Hello, the ring is made of solid 14k rose gold. Rose gold contains more copper than standard yellow gold which is what gives it the pinkish color. While the gold content won't react with other chemicals, the copper content can. If you google rose gold changing colors, rose gold oxidization, etc. this can and definitely does happen with rose gold. Its not a defect and part of the routine upkeep of rose gold jewelry. I am sorry that it upset you to hear that the solution is for it be cleaned and polished by a jeweler, but that is, in fact, the solution. As far as asking you "stupid questions", we were simply trying to get an understanding of the problem. Because the ring was purchased in 2021, there is a small fee for cleaning and polishing if done through our company (and we also check for loose stones, tighten any that we find, etc.) as part of that process.
Absolutely thrilled with the personalized diamond ring! The craftmanship is superb, and it arrived just in time for our special day. Our symbol of love that truly sparkles in this ring. Outstanding craftmanship.
My best friend is getting married and I want to give her a memorable present. So, I decided to buy rings from Moissanite Co. And its designs are so beautiful. When I give it to her, she just can't express her happiness. Thank you guys, for making such beautiful rings for my bestie. Worth it!
Exceptional service and a stunning selection! Hearty thanks to Moissanite Co. For helping us purchase the perfect ring for our big day. Highly recommended!
Thank you for the stunning ring! I purchased a 1.5-carat ring, and I'm absolutely in love with it. Words can't express the joy I felt when I opened the box and saw my perfect ring inside.
From the moment the delivery arrived. I knew it held something extraordinary. I just opened it and revealed it was not just a ring, but a promise of forever. Thank you guys for making our moment magical with your incredible craftsmanship.
I'm amazed after buying Moissanite Co.'s Products. They are stunning! The brilliance and sparkle of their moissanite gems are incomparable. I couldn't be happier with my purchase. Their craftmanship and attention to detail truly shine through.Mind-blowing!
Loved the ring! My fiance adores it! Will surely order one more for her birthday next month! Kudos!
Ordering was easy, arrived quickly. Better than imagined!
I was shocked when I emailed this jewelry store and was told that the ring I had purchased from them were "too petite" for me,as a woman weighing only 105 pounds, was to blame for the stones falling out of my rings.
It was a truly disappointing experience to be blamed for something that was clearly a manufacturing issue. As a consumer, I expect the products I purchase to be of high quality and to last. In this case, it seems that the company was trying to shift the blame onto me rather than taking responsibility for their faulty products.
This incident raises important questions about the way companies treat their customers. It is unacceptable for a company to blame a customer for a product defect, especially when it is clear that the issue is a result of poor craftsmanship. Instead of making excuses, the company should be taking steps to rectify the situation and ensure that their products are up to standard.
In addition to the disappointment of being blamed for the stones falling out of my rings, I also felt belittled by the implication that my size was somehow unsuitable for their jewelry. It is not the place of a company to pass judgment on a customer's body size, especially in a negative way. This kind of attitude is not only unprofessional, but it also perpetuates harmful stereotypes and contributes to body shaming.
Ultimately, this experience has left me feeling frustrated and disrespected by the company. I hope that they will reconsider their approach to customer service and take responsibility for the quality of their products. As a consumer, I expect to be treated with respect and to receive a high standard of service, and I will be reconsidering my future purchases from this company. It is important for companies to understand that blaming the customer is not an acceptable way to handle product issues and that they should take steps to improve their customer service and product quality.
I have added photos of all the times stones fell out and of the current ring in a video to show there is no damage to shape or prongs
Products used:
Ring
We apologize for any disappointment you may have experienced with your ring. At MoissaniteCo.com, we always strive for excellence in both our products and customer service, and it concerns us when a customer is not completely satisfied.
Upon receiving your ring for evaluation, we observed notable wear, including significant scratches and damage to the band and prongs. This level of wear is uncommon for our jewelry. Over the years, we have crafted more than 50 variations of this ring style, and it is exceptionally rare for our customers to report loss of stones. This indicates that such wear is not typical for our products. Several of the prongs that held the missing stones were broken off and missing, while others sustained significant damage.
We understand that jewelry can be subject to varying degrees of use and care, leading to different wear patterns. Our commitment to quality led us to entirely remake the ring previously in 2021, ensuring that there were no hidden defects that could contribute to accelerated wear.
Recognizing that every customer has unique needs and preferences in jewelry, we believe that a more robust ring design might better suit your lifestyle. We respect that each individual wears their jewelry differently, a fact well-known within the jewelry industry.
In our effort to resolve this issue to your satisfaction, we offered a complimentary repair of the ring. If you would like to us up on our offer, please ship the ring to the address provided, and we can assist you further.
The Mens 180 ring looks so awesome! My fiance really loved the design and luster of the ring! Recomended!
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Hello Cameron, we are very sorry to learn of the damage to the ring. The reason it originally cracked on the side was because the band was bent in an oval shape. Accident protection was paid for with the order, and so our customer service reps provided steps for you to get it repaired through that service. That being said, we are really surprised by the picture included with your review. When you contacted us 3 days ago, it was just cracked on one side. We have included a link to your picture below. We don't know who/why additional damage was done to the ring in the meantime since you contacted us on the 12th.
Link to the picture
https://moissaniteco.kayako.com/media/url/uYIrrZjLDrAJN3oofdAze2I7kyNyapRy