Krispy Kreme

I went to Krispy Kreme on Celanese Road in Rock Hill today to get donuts for my son's 3 rd grade class for Halloween. I wanted 2 dozen of Scooby Doo donuts. Gentleman told me there weren't enough. I counted 23 donuts with Mystery Machine so said I wanted those and was going to pick one other. He told me he couldn't do that which is probably what he was instructed. However, there weren't any of the cookies and crème which he said had to be a combination. If that's so then should've had some made so i could get selection. However if I'm paying $40 for 2 dozen donuts and y'all don't have what I want, then I don't understand why exception couldn't be made. I ended up leaving and finding donuts elsewhere. I love Krispy Kreme but very unsatisfied with visit and will always go elsewhere first since so many other donut shops in area.

As a young child I use to love getting doughnuts from here. Now they are 99% overpriced NOT WARM or FRESHLY made doughnuts they have been sitting for HOURS. Then they sale this OVERPRICED vanilla latte the small is a shot glass with a lid the medium is a McDonald's happy meal small and the large is a regular small at McDonald's. They always get my order wrong and act extremely confused when corrected so I see why they lost business the first time around here in Toledo. At this point I rather go to Kroger and get the cold stale ones that aren't too pricey and heat them up in my microwave.

I thought it would nice since I was in the area where there was a Krispy Kreme to get donuts for family and for work. What a disappointment.they looked small and deflated.so much so I decided not to drop them off at work. I tried one when I got home.and the grease it left on the roof of my mouth was disgusting. The image is from company site and the other is what I received.

Service is suffering. Walk in and you feel like you're a burden. There's nothing welcoming about entering the shop. I usually purchase a dozen online. In recent months, I'll go to pick my order up and I'm told I'll need to make other choices bc they don't have part of my order. One time the options were so poor that I filled in with glazed. I still paid the higher price. It makes you feel ripped off. One time I picked up an order, got home, opened the box- not my order. Drove back and explained that this box is not my order. Response: What's the problem? I did get my order eventually. Tonight, I was going to place our usual order, a customized dozen. We had only 6 options, 5 were chocolate covered: chocolate iced, 2 more chocolate iced with holiday sprinkles, chocolate covered, custard filled or Kreme filled, last option original glazed. Are you in the business of selling doughnuts? Each time I go recently, I ask what's going on and the response is always one that makes me feel like I'm crazy. This is not Krispy Kreme anymore. I don't know what's happened but you aren't what you used to be. It's hugely disappointing. You want more money for your products but the service, quality, and availability isn't there anymore. Figure it out or just close.

I was born, raised, and grew up in Akron, Ohio. Krispy Kreme has always been here and had the best donuts in the world! I'm ex- military and I have been all over the country and Europe and there was no donut that even comes close to K.K.'s...until now! I've gone to K.K.'s 3 times in the last six months and it's the same each time. Customer service was absolutely horrible! 2 days ago. I arrived there at 8pm and was informed that there was only 2 types of donuts that I could choose from because they were closing. I asked what time do they close and the young lady said 10pm! These were my choices and there's still 2 hours to go? She said, "I don't know what to tell you"! Well I still wanted donuts so I told her that I wanted a1/2 dozen, and I got 3 glazed and 3 others. I about lost my mind when she told me the cost...$12.00! I almost told her to cancel but I still wanted donuts, so I paid for them. I got home, ate dinner, and decided to have a donut or 2. Well what do you know...STALE! I was furious! I have officially decided that I'm done with Krispy Kreme! I feel that there needs to be training in customer service BIG TIME and Quality is totally gone. I guess I should cherish the moments that I remember because I don't think it'll ever be the same again. Thats a DAMN shame!

I purchase 5 $20 gift card from sams club by mistake, for my daughter school teachers. I thought it was same as Dounkin Donuts.
After I taste donuts and coffee. I do not like it at all. My daughter taste it. She did not like it also. We throw them away finally.
Then I get just kuspy Kreme customer service phone from web. Called them and try yo request refund. They were so rude attitude.

And not too many store around. I get different gift for teachers. I have $100 gift card, do not know what to do with them.

Regarding,

Karen

Just bought plain Krispy Kreme...small, expensive, and they leave a disgusting after-taste indicative of artificial sweetener. Definitely will never buy this product again.

I ordered a dozen raspberry jelly filled donuts to help with a school fundraiser and my donuts had no jelly. I was very upset.

Just got out of the shop and wanted to leave a review on Keller, dont know the dude but he was great! Was very nice!

I was given a box of an assortment of doughnuts. To my horror, they consisted of sugar, starch and fat with no redeeming ingredients. Just right for obese Americans, young and old. I recognize that doughnuts are not a healthy item, but they can be of better quality. When in need of some, I go to Dunkin Doughnuts. Their products are far superior.

They advertise some fancy options in internet, but if you try to buy them, and they "don't have them" -- this was early the day. NOT WORTH CONSIDERING. Go to your local shop.

Used to LOVE buying the fresh hot melt in your mouth glazed donuts as they came off of the belt in the Pensacola location. I relocated to St Petersburg and finally found another Krispy Kreme. When I saw the hot sign illuminated I whipped into line only to discover that the donuts were not fresh or hot but only hot glaze had been looted on top of them. This happened on every occasion so sadly I e had to give up on them. Probably best for my waist line anyway.

Did they took out their doughnut bars, I went to the one in Gardena, CA, and no bars, it's not even in their website, smh

Lady at the window is so rude.
Bad attitude not a nice person to other customers will never come to the location in Hoover, Alabama the worst

I am giving them a break. They really are a good doughnut but more expensive. So that is why for me the 4 star instead of 5. So you just have to decide if you are willing to pay more. I view then the same as Starbuck's, they are more expensive them other coffee.

Bring back Biscoff Doughnuts! We the people miss them like crazy they're the best doughnuts I've had in a lifetime! Please bring them back my tastebuds are starving

The last four trips that I have made to Krispy Kreme have been terrible. The product is stale sometimes the donuts are not even cooked inside and the custard is lumpy and taste funny. I went there today and got a mocha chocolate coffee I actually threw up after the first drink. It was terrible there was hardly any ice in it and taste it like water with sugar in it And a little bit of coffee. Going to take a break from Krispy Kreme for a while. The donuts used to be delicious they are now leftover stale remnants of what they used to be. I don't think I've ever seen the hot light on before 11 PM. Which is too late for fresh donuts.

Ierah provided an outstanding service this morning at the Rockville store location. I picked up two dozens for a nearby Rehab center, and would gladly return if I knew Ierah I was working. She's exceptionally delightful, patient and graceful in every way!

I went in to grab a coffee and a couple of donuts and there were two young ladies working alone! They looked new considering the fact they had a difficult time with the cash register! The line was building up but they two young ladies tried going as fast as possible. No complaints about the two young ladies I just wonder where were the managers?!

You have a very splendid customer relation
(Vitoria Okung) she's just so excellent at what she does.
Nice one krispy

Bought a dozen glazed doughnuts for $ 12 were not fresh and hard to chew at union nj store. Wanted to split the doughnuts into two boxes but was charged an extra dollar will never come here again...

I love the combinations of their doughnuts. The only thing is? The sugar is over powering from being savoury. Take a look at your recipe and tweak it for less sugar. My opinion? Maybe by half or have a section where you have half sugar doughnuts. In today's society? NO BODY wants to eat unhealthy. I think if KK did that? They would get a whole lot more customers. I give three stars cause I do like the apple sauce filled doughnut. That is my fav. To me? That one is not too sweet.

Stopped for one dozen donuts to take home 1 person working at drive thru 1 In store no one else in store but me just opened 1st customer waited 10-15 minutes to be waited on donuts are more than small 1 bite of filling in the donut that I ate will not spend that kind of money for a product like that. Krispy Kreme start closing your doors!