Incontinence Products Direct

Website is difficult to use.
Shopping cart is not obvious.
Each time I order I struggle with the online process- needs to be streamlined.

My first time on your site. If I like the products I will become a regular and promote you widely in my networks (aged care and disability).

While the overall sizing is good, there seems to be not enough room for the bum, even ones that are not excessively large - more to do with the design. Probably designed by a man!

When I have used the product it made me think that I should try the premium level products. Curious to see how different they may be.

Ordered on a Monday, expected items a few days later.....not received by Friday so sent off an email re delivery time. Items ordered 2.
First item in the afternoon Monday, 2nd item Wednesday! Not sure why not taped together as 2nd item small.
Usually delivery time much quicker!
As might have been a one off will still order items from them. Tho will order perhaps 2 weeks before needed.

Pretty good ... but the system refuses to accept that I am a returning customer ... even though it shows my email address and a password!!

It depends on the product also that you charge so much for country residents plus if you have better bulk buy prices?

If there was an issue with the address, courier should have contacted your office prior to delivery not assume another suburb, even though it was my error in putting ibcirrect suburb on profile. Lucky for me the lady at that address where it was delivered was lovely and helpful and contacted you to let you know and then you contacted ne. I then made arrangements to have it collected.

site has a tendency to "loop"; the chatline is (not surprisingly) always monitored immediately although the responses are very good when they come (the maximum delay was an hour). The service is friendly and very prompt and the advice clear and helpful.

Thank you

The product seems to be eminently satisfactory. First time my wife has used ones of Japanese manufacture.
I think we will be getting some more soon in due course - possibly a size smaller as these are more than adequate.

Had terrible trouble trying to order on sipunday night via internet.
Would prefer site to keep favourites as I order same item all the time.

I am happy with the price and quality of product every time I buy. But there was a huge delay in shipping this time with my products being shipped separately and I was not notified of what is going on. I hope this will not happen again as my experience has always been great shopping with them.

Easy peasy!! The website has improved as previous orders always found a glitch and I would have to phone the order through. So .. super happy

Shopping experience is good.
let's see the product to be sure - As what you say is that you guarantee.
Regards,

Good service ,but was told by a person it's was on its way , but did not arrive & then rang again , & they said it would arrive next week, so my order took over 7 days to arrive ,otherwise the service is great

Parcel delivered promptly.Very happy with the overall service. Had some problems with the order as i some how ended up with the order being classified as a pickup(My fault). Had some problems converting to delivery and paying delivery fee. I will have to be careful with the next order as the order form is confusing.

Have been ordering products for my mother for the past 12 mnths . Great communication on the progress of orders . Their products are great especially the Disposable Pull up pants they are the best quality we have found and well priced.

Would have preferred an email to let me know items had been despatched. After three days had to call to check on delay. Would have been helpful if I had been notified that due to no stock there was a delay in despatch. Otherwise all good!

The Site said free shipping for Metro area but I was charged for shipping and when I pointed out that you web page says free shipping I was told it was a mistake and thanks for pointing it out and was still charged. Not a great service for a new customer.

it was difficult , it took me awhile to figure out and that is why i tried to email and called you over the phone

Left 1 star as I don't know how your product will perform. If it is good then I would adjust feedback. But until your product is proven to me I in good conscience cannot recommend you nor say if I would buy from you again.

Some of the the site was hard to navigate
ie the create account , and login was not very noticeable

Cool!

But with 2nd delivery one item was missing, much emailing was sorted and missing item sent.....thankyou

it was easy to use when i get the product and how fast it takes to get it will tell me if I will keep using you guys

People were home when the courier attempted delivery.

Instead of trying to delivery again the courier just left it at a pick up point.