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Hostinger has a rating of 2.8 stars from 725 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 442nd among Web Hosting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 hours
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Very easy to set up and easy to upgrade hosting plan. Easy to navigate and understand what each options do even for beginner like me. The only problem I had was when Hostinger upgraded their server in Singapore(which where I selected my server location). Other than that, its perfect. Never been down since. Uptime since 2021. 10/10 - Customer Service, Navigation, Current Plan Details, Processing Task Manager & Dashboard 9/10 - Uptime
Be careful using this company, They can and do suspend your website for not updating your plugins as well as blocking parts of their site to you and in spite they put you on a slow server making it impossible to do anything. This week I've had 2 websites suffer this very issue. I'm off to another hosting company. Hottinger deactivated all my plugins and removed them from my site, making my site dead. And 2 days ago they suspended another one of my websites because my plugins were not getting updated automatically. Would you really want to trust a company like that with your website?
Very easy to set up and easy to upgrade hosting plan. Easy to navigate and understand what each options do even for beginner like me.
The only problem I had was when Hostinger upgraded their server in Singapore(which where I selected my server location). Other than that, its perfect. Never been down since. Uptime since 2021.
10/10 - Customer Service, Navigation, Current Plan Details, Processing Task Manager & Dashboard
9/10 - Uptime
I purchased hosting in January 2023. Migration was very quick. Hosting is fast (faster than two previous providers).
However, customer service sees you talking to numerous people as each reply is answered by another Hostinger employee and not all of them are as consistent or clued up as they might be.
The worst is the Finance Team and billing issues. Despite them agreeing the amount charged was incorrect they refused to refund the error. Instead, assuring me that it would be correct next time it was billed!
What was a good initial experience is now a bad one.
Be very careful about charges. Check and check again and take screenshots as Hostinger's Finance Team don't do refunds. Once they have your money its gone. I found out too late.
Tip for consumers:
Take screenshots, get everything in writing.
Hostinger is a user-friendly, competitive service that provides exactly what it says. The website is easy to navigate, with many helpful prompts. All services are accessible for every one, no matter their level of experience. It's incredibly easy to set up a website, with all you need in one place. There are some features I would have liked, which are missing such as being able to create a wildcard (*) subdomain, but this isn't a dealbreaker. I would recommend Hostinger every time.
Hey there,
We are incredibly thrilled about your thoughts on our service. Thank you kindly for sharing them with us!
Our team is committed to working hard so that we can ensure that your satisfaction is long-lasting. We are always working on improving ourselves, so your suggestions are always appreciated and precious to us.
There is nothing more satisfying than knowing that we are powering an amazing project, and we wish you a lot of success with Hostinger.
Cheers,
Team Hostinger
I have been using Hostinger for three years. Everything runs smooth but what makes the difference is the live chat and support for any issue you may have. Every problem I had, had been solved immediately and you always feel you can contact a real person 24/7 that will actually help you. Totally recommend it for individuals and developers. The most reliable hosting company I have experienced as a web developer. Your live chat is the best
My business shared hosting plan used to perform better in beginning. I feel cheated that it is now under performing and my SEO is compromised because of server issues. Just another hosting company wanting customers to upgrade. Unfortunate
Hello, Farhan,
Thank you for sharing your feedback with us: it helps us to improve. We would like to hear more about your experience — if you're comfortable, don't hesitate to email us at qualityt@hostinger.com.
Kind regards,
Gabriela
Hostinger has really affordable prices and is a great place to host a custom site. I previously had a Virtual Private Server with another company, which due to the moving of some projects, became overkill for the Drupal website I had. I found Hostinger and it worked perfectly! I was able to easily copy over my database and website files, getting my site moved over and running within a day. I would definitely recommend it to anyone who needs a place to host a custom built website.
Dear Beardie,
We appreciate your recommendation! Our team is doing and will continue doing our best to impress you! Our Customer Success Team is ready to assist you whenever you need us.
Best regards,
Team Hostinger
I'm really happy with your service and my day job is to manage a large cloud MSP in NYC for multiple financial clients. This is all I do for a living but unfortunately they don't give us free services. Not only does it just work, but it's an easy GUI to manage website, code, DNS, public everything so it's a one stop shop and it's extremely affordable! I am happy with their service so far!
Dear Josh,
From one professional to another, thank you for your review! As you have experience with hosting, we understand that your standards are very high; being able to surpass them makes us truly proud.
Don't forget to reach out to us if you ever need any support! We want to make sure you get a five-star experience, just like your review of us.
Cheers to this partnership,
Team Hostinger
You guys are doing a great job with providing hosting services at lowest cost and keeping the serving going 24/7. Although I had some troubles with browser error 500 when I added two more websites to the hosting, I guess you get what you pay for. Fair enough I am satisfied with Hostinger and believe that there will be no compromise on the standard in future.
Very good. I have everything I need, easy to use, and with great technical support, really like it.
Competitiv prices with higher quality.
I have been using Hostinger for multiple sites over 5 years now. I have never had any issues with them. Their load speed has improved over the years, and any criticisms I once had have already been handled by the service upgrades they have provided over the years. Tech support is fast and friendly. There are always deals on the mainpage that are great if you just do the 4 year hosting plan.
Dear Spackl,
As a Customer-Obsessed company, reading your review fills us with joy. Here at Hostinger, we believe in constant improvement and your experience is proof that this is a valuable goal!
We want to offer the best balance between affordability hosting and service quality, along with upgrades and a Customer Success Team like no other. Thank you for your time and your trust, we are proud to be your partners and hope to keep being successful together for a long time.
Cheers,
Team Hostinger
Hostinger is by far the best hosting service I've ever used in 25 years of experience. The support is first rate, prompt, courteous and efficient.
Hi Stephen,
We sincerely appreciate you sharing your experience with Hostinger! We're happy to read about your wonderful experience working with our Customer Success Team.
Your trust matters greatly; therefore, we will continue working hard to ensure that you are sure you can always rely on us. As a reliable hosting services provider, we want nothing more than to enable your success and support you along the way!
Kind regards,
Team Hostinger
Be careful using this company, They can and do suspend your website for not updating your plugins as well as blocking parts of their site to you and in spite they put you on a slow server making it impossible to do anything. This week I've had 2 websites suffer this very issue. I'm off to another hosting company. Hottinger deactivated all my plugins and removed them from my site, making my site dead. And 2 days ago they suspended another one of my websites because my plugins were not getting updated automatically.
Would you really want to trust a company like that with your website?
Its a very good platform, I have managed to create my wordpress website and its now live. It was so quick and easy to set up everything.
I'm also impressed that the database doesn't crush as it was with the other providers.
Do you have a live chat option in case there is a problem or an inquiry? I'm from Malawi (Africa) and I'm happy with the service so far.
Hello Duffy,
Your approval means the world to us! After all, your success is our success.
Our team is incredibly thankful that you chose Hostinger to develop your online projects. Whenever you need it, count on us! You can contact our expert Customer Support team from inside your platform, by clicking on the "?" symbol up on the top menu.
Let's be successful together,
Team Hostinger
Cancelled service in three days after setting it up. Trial is backed by 30 days return policy.
Upon request by the hosting Co I sent required payment information (they cannot located it). Eventually Company found that I paid but apologizing once more and asking me to continue sending proofs but now to another email. Though cancellation email clearly advised what email to use for cancellation. What a mess!
Tip for consumers:
I am not sure
Products used:
VPS service was purchased for trial
Hello, Daniel,
Thank you for reaching out.
We've located your account and noticed it was GDPR-deleted under the owner's request. Following the privacy legislation, we don't retain your payment information in this case. For this reason, the Customer Success team indicated it's necessary to forward an official payment proof to gdpr@hostinger.com, so our specialized team can process this particular situation.
To ensure no questions will be left unanswered, we've dedicated a specialist to reach out. Let us know of any concerns — we're here to help.
Sincerely,
Gabriela
Doesn't have a call centre. Cannot talk to any executive, only via Email, Explaining over Email becomes very difficult at times, so have to shift to other provider for support. Need a help desk where we can talk over call, explain they our issued & get the solution.
Hello, Marilyn,
In our experience, e-mail and live chat are the most efficient means of support — this way, we can share useful links, prints, and other important information.
However, thank you for your feedback! We're always working on improving; your suggestion is essential.
Warm regards,
Gabriela
Perfect as usual. The customer happiness team is always helping out and solving every query every time.
Hi, Fannan
Thank you for your review, it means a lot to us. We assure you that our team will always be here for you, do count on us!
Wishing you all the best,
Team Hostinger
Awesome. I've been using hostinger for a few years now and their customer services is top notch.
Dear Adeniyi,
Thank you for choosing Hostinger as your hosting service provider. We are thrilled to be powering your websites for so long!
Let's stay connected and take the internet by storm together!
Sincerely,
Team Hostinger
Very nice system! I love how the navigation is set up. It was super easy to use.
Dear Terry,
Thank you for your review; our team is over the moon!
Your trust drives us to exceed your expectations and keep surprising you every day with our accessible, affordable service.
Let's keep reaching for the stars together!
Best wishes,
Team Hostinger
Simple to setup and manage. Support has always been helpful. Good service at good cost. Thumbs up.
A big criminal scam done by these hostinger crooks. NOTICE. They ripped off all their customers, over and over again. AVOID IT.
Run away from Hostinger while you can
Firma Hostinger sold unlimited paid plans for several years, which in 2018 cut sharply and forced all customers to accept the cuts without complaint, pushing them towards alleged upgrades and abusive and dictatorial terms of service, all manipulated and cut at the will of accommodation. A big scam done by these hostinger crooks. The latest hack was the Websitebuilder included in the plans which has now been abducted and does not allow users to edit their websites. NOTICE. They ripped off all their customers over and over again. AVOID.
Tip for consumers:
Close that page before you do any purchase. Don't you give your money to these crooks.
Products used:
hosting, email, Website Creator,
Dear BG,
Thank you for sharing your insights with us. We hope to clear any misunderstandings, as your trust is paramount to us.
Our services have evolved during the +12 years we've been on the market, as to always offer the most advanced website hosting service. This possibility is covered by our ToS (https://www.hostinger.com/universal-terms-of-service-agreement), but rest assured that every change is notified to the customers well in advance via email, as well as the transition possibilities.
We're eager to listen to more of your feedback, so don't hesitate to contact us via quality@hostinger.com if you wish to add any other details. We're always here for you.
Best wishes,
Gabriela
I use their free plan and it has all the basic needs for my simple one page blog! Of course if going larger in scale it might get limited, but for now it's good
Dear Konstantin,
Thank you for the review! We are glad to know that we are offering everything you need to keep your online project running smoothly.
If your blog grows a lot (and we hope it will happen!) we have many other options, so you can get access to every resource you might need. Also, our Customer Success Team will be ready, at every turn, to clarify any questions and make sure your high standards are being met.
Always count on us,
Team Hostinger
They have a 30 day money back guarantee, but when I asked for a refund they didn't refund £6.50 for registering a FREE domain (".co.uk").
Dear Andy,
We appreciate you taking the time to share your experience with us. Although we're sorry that it didn't meet the standards we have established for ourselves, your input will help us improve as a service provider.
As the specialists explained, domains are not included in the 30-day money-back guarantee because they have special refund terms (as described in our Refund Policy: hostinger.com/refund-policy). It happens because Hostinger is a domain reseller who must abide by the Registrar's (organizations that register and manage domains) rules and deadlines.
However, we are investigating your account to find out the best to help you and ensure your satisfaction. Let our Customer Success Team know of any questions or queries - we're here for you.
Best wishes,
Team Hostinger
Clean Interface, easy to use, fast.
There are 2 things I miss:
1. Automations.
When dealing with multiple projects I would like to create some workflow in Integromat and automate the website creation process. It's essential in 2022
2. Client Portal.
Sometimes my clients want to control their mailing inbox
Gain trust and grow your business with customer reviews.
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
Hi, Jason,
Thank you for voicing your concerns. We treasure our customer's feedback, as your candidness is a valuable tool to our constant self-improvement process.
We aim to investigate this billing situation and clarify everything — for that, we invite you to write us more details on your account and the case via quality@hostinger.com. Count on us!
Kind regards,
Gabriela