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The worst company I have ever dealt with. Placed order online and never received the shoes, in fact, the carrier (UPS) never received the shoes. Contacted Hoka repeatedly and no one offered either an apology or remedy. Had to wait 10 days (company policy) to cancel the order and start a refund. Customer service was abysmal.
Tip for consumers:
Don't
Wife and I have purchased about 8 pairs of Hoka shoes... 5 directly from the company's site.
To our feet these are among the best, if not the best, we've ever worn.
They're not cheap, but occasionally the company has sales they'll email you about if you get on their email list.
One of the very best things about this company in our experience is how friendly their return policy is: In one case we went on line to return a pair we'd held onto for probably half a year... way outside their official return period IIRR. The site processed it smoothly, including printing us a prepaid return shipping label. Gave a full refund very promptly. No questions asked.
Tip for consumers:
Hoka changes show models often. So if you find one you REALLY love you might want to buy more than one pair.
Products used:
Several different running and hiking shoes and open sandals.
HOKA HAS THE WORST $#*!ING RETURN
PROCESSING! RETURNED THE SHOES ON 01/08
NOW HAVE TO WAIT UNTIL 01/30 TO GET UPDATE! WHAT TYPE OF BUSINESS IS THIS!
TAKE ALMOST A WHOLE FREAKING MONTH TO PROCESS THE SHOES! ONE TIME AND NEVER COME BACK BUY THIS BRAND
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