Fragrance Shop

Ordered from them a couple of times. Both times horrible experience. First time they shipped a different fragrance and at first refused to fix as they said it was the same brand. This time I paid for "expedited shipping". An expensive option that according to their website would have them process and ship the order within 2 days and would be shipped express. It has been over a week since I ordered and the product is not shipped. They do not have a working phone and also do not respond to emails. Stay far away from this company

ITEMS ARE FAKE THEY REFUSE TO REFUND YOUR MONEY BUYER BEWARE I HAVE BEEN TRYING TO OBTAIN A REFUND SINCE NOVEMBER

I've tried reaching out to you twice w no response. My order smells off. Return policy is crazy! No thanks!

I received a totally different product than I had originally ordered. I reached out with no response.

I bought a product on their website mainly because of a free bag which was advertised. The website clearly showed the bag and the eligible products for the free bag - I bought one of the eligible products. When the order arrived, the free bag was not there. I contacted them and they denied there was this offer. I went back on their website and by that time they had a new offer - different bag and different eligible products. They deliberately mislead customers, false advertising. Do not trust them. I am reporting them to consumer standards.

I never received the product and the customer service doesn't respond to my emails. I tried contacting them several times

They didn't give me credit for a coupon at checkout. So I ended up paying double for a cologne. I would've never paid that much for. I tried calling them the phone rang and rang then made a busy signal. The site will not allow me to log into my account. So, now I have to call my credit card company because no way am I paying 80 for a cologne you can get for 45 anywhere else. And I should've been able to get for 45 with their coupon.

Ordered a bottle of Explorer (tester) - as a new customer the first time it was shipped and received quickly - no issues. Since the first order was successful and cologne is authentic, I got the courage to order 2 more bottles from fragranceshop.com, it's been more than a week now and it's still processing. Made 2 attempts to contact via email and by phone *******960 - no reply on either. I gave them time by the end of week and if not yet shipped, will file a dispute with my CC to this transaction that appear fraudulent. That's the only solution for me at this point.

Think about it!? Their website doesn't even a telephone number for point of contact!

My mistake was that I didn´t read the reviews on their website. I never received my reimbursement nor product after 6 months of processing. I tried writing several emails and still waiting for a response. I plan on reporting them to the FBI. They have to be investigated; If not, they will keep on using and abusing us-the consumer.
Finally, I will include an email link for those of you who have been cheated by these people. Enough complaints on file against this company will eventually bring them to justtice.
--www.econsumer.gov
--www.consumersentinel.gov
I lost over $650

I LOVE and thank God for finding Fragranceshop! They are the ONLY company that can mimic Lauren for Women. Other places can't even come close! I rely on them greatly for their wonderful products.
I've read other reviews on them and I'm appalled that people say they send fake fragrances, bad service, etc. They are a FAMILY run business, not a mega corporation! Stop being so impatient with them! Mistakes happen for goodness sake! How would you feel if people started writing bad things about you for the world to see? Ya wouldn't like it, would ya? Fine, be upset, but stop being so vulgar in your reviews. It just ain't nice!
Again, I LOVE FRAGRANCE SHOP and will be a loyal customer as long as I'm alive and they're around!
A. Ford
Milwaukee, WI

I ordered a perfume for my daughters Christmas gift on the 9th December 2022 but still not the gift and todays date is 22/01/2023. I have send loads of emails asking for a refund but i just get the same automated email say please wait 10 days before contacting them again. Its now been over 6 weeks and no item or refund of £78.
No reply from a human just the stupid autoreply asking me to wait 10 days. I am going to the bank as reporting it as a fraud case and hope they will refund the money as the fragrance shop can't be bothered helping me.
Steer clear of any online buying with this company unless in the current finance state of the country you can afford to throw money away (i can't)!
Con-Artists

I am extremely disappointed with my recent online shopping experience at the Fragrance Shop. Despite being aware of the negative reviews, I mustered up the courage to purchase a perfume from their website. Initially, everything seemed to be going smoothly until I received a notification from their Customer Service team. It turns out that my order, which was supposed to be delivered by USPS, has been diverted to another address due to forwarding instructions or an incorrect address/zip code.

What frustrates me even more is that the invoice clearly displayed the correct address and zip code, so there should have been no issues with the delivery. The package was scheduled to arrive on June 22nd, but I have yet to receive it. To make matters worse, despite sending two emails seeking assistance, I have not received any response from the Fragrance Shop's Customer Service.

This entire situation has left me feeling extremely let down and dissatisfied. I had high hopes for this purchase, despite the negative reviews, and I expected better customer service from the Fragrance Shop. I hope that my concerns are addressed promptly and that appropriate measures are taken to rectify this situation.

I placed an order on December 27th, 2021. I did not get any status update which was concerning. I reached out to company multiple times and on January 5th they decided to respond saying that they do not have the products in stock but expecting them. Today, January 11th, they have yet to communicate with me. There is no phone number to reach them. Super Shady, stay away!

I paid them almost a week ago for items that are in stock. They don't have a phone number to call and only have email? Clear sign they are bogus. All real companies this fay in age have a phone number you can call. I have emailed them numerous times and they don't answer any emails.

Ordered 2 bottles of cologne on April 15, but got an email today, April 22, that it was out of stock. It took a week to find out you were out of stock? I find that really unprofessional for it to have taken that long to realize that you could not fulfill an order. This was after I tried to log in (they make you create an account) to check for shipping details only yo be told I didn't have an account with my email (even though the invoice was sent to my email and then the cancelation was too). So now my gift will be late because I have to reorder from someone else. Absolutely ridiculous. The cancelation email said they will refund my money but it hasn't been refunded yet, so as of now I'm out $60. Will not order from them again and I suggest that you find someone else to purchase from as well.

Do not buy here. False advertising plus horrible customer service. Will not recommend. Seller seems dubious and advertises items they don't have.

I am glad I did not read the reviews before my first order because it would have discouraged me from buying. I been to some bad perfume sites where I doubted if they were the Real fragrance and not a knock off I was completely happy with my purchase of Versace yellow diamonds intense. I ordered a tester and their price for3oz was lots cheaper than any other site. I got my order on the date promised and now I am ordering Xmas gifts all my orders were within a 6mo period and I never had one single problem. So that has been my experience and these prices are great

I ordered 6 Aramis deodorant sticks and received 6 Aramis anti-perspirant sticks. Unfortunately, there is a huge difference- the anti-perspirant is white and leaves a very visible stain on clothes. I have tried contacting their customer support 4 times and they don't even bother replying. All I asked for was a refund and/or the product I actually ordered- I was and am willing to return the faulty merchandise. I told them I intended to inform the world and this doesn't motivate them to reply to me! Stay away from them!

They never post any negative reviews. If you notice only the positive (5 stars) are posted. When you ask them why, they just ignore you.
I'm talking from personal experience, when I ordered a TESTER. I post my review how bad it was, discolored, the smell didn't last more than 30sec, it smell more like alcohol. Well they never posted

In light of this site's somewhat low rating I cautiously ordered several bottles of perfumes using a great 35% off newcomer coupon. All I can say is my order came right away and in good condition. Perhaps they have attended to some of their customer service issues? At this point I'm very happy and will order from.them again.

I was a bit nervous seeing the *mainly* negative reviews but I decided to try them out because the perfume I wanted had gotten pretty expensive everywhere else and this site had it for a more affordable price. I almost cancelled my order because I was super nervous they weren't legit but I decided to stick with it and I'm happy I did. I placed my order on Sunday and received it by Friday. Not sure if it's 100% legit (I'm hoping it is), but we shall see! Overall very very pleased and will be ordering again.

Unfortunately I found this site to late to stop me from buying my product. My product never came! I purchased on 10/9 it's 10/20 given their shipping standards it should've been here. I didn't even get a tracking number. I typically never order with any company that does not have a good return policy or atleast a customer support number. All the red flags were there and yet I still missed it. To make matters worst this was a gift. I did reach out to customer service without response., at this point I'm going to dispute the charge with my bank. Do make the same
Mistake I did.

Hi I had 100ml btl edp coco chanel mademoiselle brought me as a gift. I showed to to some one they said it was fake. An ex boyfriend brought it me. How can I tell if it's fake because he paid £96 for it. Surely they can't sell as real if it is a fake.