FloraQueen has a rating of 1.28 stars from 805 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FloraQueen most frequently mention customer service, phone number, and next day problems. FloraQueen ranks 244th among Flower Delivery sites.
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FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.
The website is very professional, and they love to send emails twice a week advertising their specials. However they were useless in actually delivering the flowers we ordered. We emailed many times and just received computer generated responses and excuses after they promised next day service. After 2 weeks of waiting, I contacted my credit card company and stopped payment. Don't waste your time and money.
The website is very professional, and they love to send emails twice a week advertising their specials. However they were useless in actually delivering the flowers we ordered. We emailed many times and just received computer generated responses and excuses after they promised next day service. After 2 weeks of waiting, I contacted my credit card company and stopped payment. Don't waste your time and money.
Products used:
flowers
Made an order for Valentine's Day way in advance - tracking link they provided didn't work - on the day I got an email notification that the order was delivered but it never was. I tried calling them but nobody picked up and automated voice dropped my call - I tried submitting a support form and messaging them over socials but all I got was them sending messages from my form back to me as a reply but without any actual response.
This is a scam - avoid at all costs.
Tip for consumers:
Scam
Products used:
Flowers
FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.
Valentines Day flowers ordered a week ago. Impossible to get any answers as to where they are. Telephone is set to not accept calls, Whatsapp set up to do absolutely nothing. All automatic and ends up saying tracking down for maintenance. Contact us forms are hopeless. I wish that I had read other reviews before ordering. A very sophisticated scam company.
Tip for consumers:
The worst ever online ordering experience. Absolute total scammers.
Products used:
Flowers
I ordered a bouquet of flowers to be delivered on my mother's birthday.
The flower were 3 days late, and they arrived old.
It seems that they dispatched it on the correct day but the delivery was delayed and the flower stayed out of water for 3 days.
Upon contacting their costumer service, they apologize but did not offer refund, voucher or anything even if it was their fault.
So in my opinion bad service.
Flowers delivered 3 days late
Flowers arrived ruined, not fresh
I selected them for their excellent pricing. From reviewing several options, I chose them. They were exceptional from start to delivery, communication throughout and a beautiful arrangement!
Products used:
Floral
I ordered flowers for a very special birthday and the flowers were delivered 4 days after the birthday date and with no cards attached to the flowers. Complete customer service failure. Their web page indicated all the time the flowers were on the way for delivery but it was just a recorded statement. Stay away from this company.
Products used:
flowers
I ordered a birthday gift for my best friend.
They delivered one day late.
Orchid plant had a dead and frozen flowers and a broken vase.
I sent the an email upon receiving it.attached a photo the reply o had was we need at least 2 photos I then sent them 5 more photos the reply I had as I had received the extra photos more the 24 hours I can't help you.
Very kindly I will give you %20 discount on your next purchase.
Very unhelpful I will never recommend this company to anyone else.
Products used:
Drink
I ordered some flowers for a funeral and inadvertently put in the wrong church address. Couldn't reach a live person or send an email or even a chat to get this corrected. Every attempt I made was aborted. So I tried to cancel, again couldn't accomplish this. So I lodged a dispute with my credit card. Thankfully the purchase was still pending. This company is the worst example of an international florist/delivery service ever. I would say it's likely a scam.
Tip for consumers:
Avoid this company. Go with NetFlorist for flower deliveries in South Africa.
Products used:
n/a
Ordered for birthday girl in Taiwan from USA delivery was little pricey but she loved them sent pictures of them to me looked good.
Products used:
Flowers
Look at the photos and you'll understand. 100€ for 7 tulipes is quite hard to swallow. One of the most tricky online flower company!
I'd like to share with experience with this company. I placed an order at June 19, paid for special delivery, cause I need to do delivery on my mom birthday at June 22. They didn't delivered nothing at June 22, and after conversation they delivered flowers at June 24. Half of flowers were dead and another half wasn't fresh at all. I don't recommend this company, they have poor service.
I sent a plant to Italy from Canada. The FloraQueen site was easy to navigate, and the prices were very reasonable. I was worried that the next day service I needed wouldn't be honoured but it was delivered on time and my friend was thrilled with the product!
I will definitely use this site again.
If I could give this company zero stars, I would have. The order was supposed to be same day delivery. It still hasn't arrived to the recipient in Barcelona. I tried to contact the company many times to no avail: website just sends you an automatic email and tracking link says order is 'being prepared'. I finally received an email at night claiming that the destination address is incorrect (that's while the tracking still said the order is being prepared). I replied saying the address was correct and that they had a local Spanish contact number which they did not attempt to call if they could not find the address. I asked for an update. Tried to contact them multiple times via the website, email and phone but no answer. The phone has a recorded message that all their agents are busy, playing in loop for 10-15mins then another recorded message tells you to go online and then it cuts off. I gave up and tried to cancel the order but it's not allowing me to saying that the florists have been assigned the job and that I cannot cancel.
It's a complete scam. Still haven't got any response and the flowers were not delivered.
Really, really terrible experience. Was offered a price of £59 for a bouquet (on offer, reduced by 30%) but AFTER clicking the checkout my card was actually charged £85. What was delivered was nothing like the picture of what I ordered - it was pathetic and embarrassing and certainly nowhere near worth £59 let alone £85.
I have exchanged 6 messages with customer services at FloraQueen, each time waiting several days for a response. So far they have refused to refund the overcharge and flatly deny that what was delivered was substandard despite providing pictures.
DO NOT use FloraQueen.
I live in Florida and I placed an order on 10/3/2023 for my grandma in Spain. It was delivered the next day (today). Wow! Thank you.
Very bad customer service reaction, no reply whatso ever, very bad chatting facilities on WhatsAPP, tel number for support in UK doesnot answer, and sending emails with no reply, the order was never delivered and the worst no justification why that happened or when it will be delivered, no refund even given. I will make sure that i will spread my experience to the whole world to let them know the level of the services, its a very very bad sercices
My recipient said - 'smashed box' 'terrible', 'awful'. Turned upside down', 'broken'. 'looks like it was opened and closed several times'... 'this is $#*!' 'stop wasting your money'
'no paper, nothing'. I have used this service half a dozen times to Poland and always a problem.
No response form them. So it's review time. But I worry people miss these reviews.
Tip for consumers:
It's all automated. No recourse.
Products used:
Two Decorative Plants
Total rip off! There are issues with the website and when things are going wrong they are really difficult to get on to. By the time you do, they basically say "bad luck" keep the money - No replacement or refund! I will never use them again.
I don't have a photo, as the flowers ordered never arrived.
A1 service! Highly recommended. Fast, on time and with very accurate tracking - feedback.
Loved it, and trust it!
I have ordered flowers to Paris in the valentine's day, no body delivered anything and there is no way to contact them. They took the money.
I wished I could read people reviews about them before making this mistake
Ordered from their website on 12/2/24. Only the flowers arrived on 16/2/24 from the entire package! Paid ~£68 to receive the flowers costing £35. Responded to an initial complaint via their website on the 15/2/24 to say they would "try their best". This company deserves to close down! Unacceptable and hopefully someone in the consumer support in Spain will read all these negative reviews and act on it!
Tip for consumers:
Please do not buy from them! They are an awful service provider that deserves to close down!
Products used:
Flower package for Valentine's
Ordered a delivery for birthday of my sister. Tracking that I recieved via email didnt work. On my requests to their support there were no responses for 2 weeks and than got responses which didnt answer any of my questions. Now it has been more than a moth and delivery didnt happen. I Wonder how such a company still exists... I think payment providers should not support them as they only take money and dont provide any service.
Order was delivered 3 days later from the set delivery date.
Quality of the bucket and additional items ordered not met at all. Paid for deluxe bucket but it doesn't look like that at all. They left the card empty even though they have a box were you text a message and i had put a note there. Very unprofessional.
The flowers looked nothing like the image I purchased, just a cheap unmatched bunch. Terrible product
Products used:
Ordered a display for my elderly mothers birthday & what arrived looked as if it had been picked up from a petrol station. Was offered a 30% discount on a future order but won’t be using them again!
International flowers with same and next day delivery with FloraQueen. Wide range of beautiful bouquets with 7 day freshness guarantee. Buy now and send flowers to over 100 countries around the globe.