Fist Premier Home Warranty

I had a microwave claim with first premier the customer service was top class they did a great job.

We are very pleased with their service. They took care of the problem quick and they provide high-quality vendors.

The customer service the most rude and unprofessional. I have been waiting 3 days to put someone to come out and service my dishwasher the company that first premiere supposed to have had to come out has been lying ever since Monday. 01-29-2024. They need to listen in on Customer service calls. They would not let speak to a manager or Supervisor. But first Premier Home Warranty doesn't have a Problem with getting my monthly payment.

First premier made my life so much easier, the technicians came out and fixed my water heater hassle free, I will recommend them to my neighbors.

Our First Premier home warranty gives us peace of mind, it's an investment we'd make again and again.

The customer service is unbeatable, I spoke with Frank for my microwave issue is followed up, ensure the technician will take care of it which he did, 5 stars for them!

However you still need work, they are here. I love it and cannot recommend it enough. Fist Premier Home Warranty is absolutely epic platform.

Beware before you spend any time and money with this company. They were not able to send a simple diagnosis report to me for over a week and still pending. I have been calling their customer care everyday and just receive the same answer ("we will send it by tomorrow"). I wonder if they cannot be emaling a report which is probably the simplest of the things, how can they be trusted to do anything else. This company is junk and sucks big time. PLEASE DONT USE ANY SERVICES from this company

It's a top platform, especially considering it's a free and open source. I recommend it anyone. Just loved this and thanks.

I am a first time customer and I am very impressed with their service. Will definitely recommend.

I had a washer break down on Tuesday morning and they were able to replace with a new one on Friday morning installed as well, would recommend.

I just fall in loved by their work. They are so humble, I got refer from my sister and they nailed it.

Great platform, really superb and every single one it's making it better and better. Great job.

I love Fist Premier Home Warranty and also this great companion platform. Just keep up the good work.

Really good. I recently discovered something new & that's what inspired this review. Although it deserve 5 star.

Quick response and easy to work with. They fixed my plumbing problem with a day, the customer service is exceptional I'll recommend to anyone that is looking for a plan.

Awesome experience with Jake, he was very clear and patient and answered all my questions.

No stress, no worries, First Premier takes care of your home so you can relax.

Quick and professional service technicians – First Premier partners with the best in the business.

Warranty complaint with first premier home warranty

I paid for two home warranty annual premiums in full on March 20,2024 and I was told at that time by the dale's representative that if I chose to cancel the policies within 30 days that I would receive a 100% refund. On April 8 I requested a service repair on my personal residence, and even though the service provider and I communicated with each other via texting, email and telephone, they never came to my home to make the repair. So on April 15, I decided to call the First Premier to cancel my two warranty policies since they would not respond to 6 emails that I had sent them. The person I spoke with would not cancel my policies and said that I'd never get a refund. He was very rude with me and I responded in kind and I told him that I'd let American Express handle the refund through the dispute process and hung up the phone. On April 16 the company eventually responded to my emails and said I'd need to fill out a cancellation form, which my original sale's representative never mentioned to me as being necessary. The email said they'd send in 48 hours, which made no sense, but it did make sense from a nefarious perspective. There wanting to try and run out the 30 day clock. On the 17th I sent the company 8 emails, one each hour, asking for the form. At the end of the day they finally sent the form but the form was prefilled with penalty fees for canceling the warranties, which was never disclosed with my sale's representative, as he said there were no cancellation fees if done within 30 days of taking out my policies. I edited the forms to remove the fees, signed dated and returned the forms on the 17th and told them that if they didn't refund my Amex account the full amount that Amex would recover my funds on my behalf. It's the 18th and I've not heard from First premier. It's obvious that the company acts in bad faith and should not be used. Not only did they breach their service contract terms with me also they are changing cancellation terms.

So at first i had so much questions weather i should or shouldn't and finally I took my policy out Best decision I'd ever made, I love the way they handled my claim within 2 days my washing machine my back up and running.

The service gives me peace of mind when I need repairs, the customer service is exceptional, very professional and prompt.

I had a oven claim,I spoke with Brenda she took in the claim and scheduled my technician all this was done with 24hrs the problem was fixed the day after everything was so smooth my oven was back up and in no time thank you first premier.