• Eyeconic

2024 CUSTOMER CHOICE AWARD

Eyeconic

Overview

Eyeconic has a rating of 4.68 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeconic most frequently mention virtual try, customer service, and great experience. Eyeconic ranks 15th among Eyeglasses sites.

  • Service
    32
  • Quality
    14

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.6%
Positive
140
Neutral
2
Negative
3

Instant Feedback

22,105 reviews

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What reviewers want you to know

Positive highlights

Critical highlights

  • The confusion and condescension from the customer service reps (multiple reps!)
How would you rate Eyeconic?
Top Positive Review

“Very Happy”

Rachel G.
4/8/24

Everything was great except the virtual try on could not detect my camera, which works fine. I even tried it on different browsers. I have to say, though, the glasses looked better in person than online, and I am extremely happy with them. They look great and do not have replaceable nose pads that can collect mold. I also saved a LOT of money with Eyeconic vs. retail. I am beyond pleased with my experience.

Top Critical Review

“Terrible website to try and navigate”

Judith X.
3/29/24

Terrible website to try and navigate. You offer a military discount of 10%, but won't accept it when my contacts are in the shopping cart. Pricing is awful.

Reviews (212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (236)
Thumbnail of user rachelg540
2 reviews
0 helpful votes
April 8th, 2024
Verified purchase
• Updated review

Everything was great except the virtual try on could not detect my camera, which works fine. I even tried it on different browsers. I have to say, though, the glasses looked better in person than online, and I am extremely happy with them. They look great and do not have replaceable nose pads that can collect mold. I also saved a LOT of money with Eyeconic vs. retail. I am beyond pleased with my experience.

Reason I chose this business:

It's much more budget-friendly than purchasing in a brick & mortar retail space with more options. I figured I'd give it a try and go back to retail if I wasn't happy with what I got.

Everything was great except the virtual try on could...
March 8th, 2024
Verified site experience
• Previous review

Everything was great except the virtual try on could not detect my camera, which works fine. I even tried it on different browsers. I guess I'll just return the glasses if I don't like the way they look. Other than that, it was great!

Reason I chose this business:

It's much more budget-friendly than purchasing in a brick & mortar retail space with more options.

Thumbnail of user tracih145
2 reviews
0 helpful votes
January 26th, 2024

I've used Eyeconic for years and I'm always happy with their pricing and how quickly my orders arrive. Would definitely recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiat1166
1 review
0 helpful votes
June 6th, 2022
Verified purchase

I love the try on feature, but preferred to purchase the same style in a different color. Pleased.

Reason I chose this business:

Offered through my VSP insurance

Thumbnail of user jeffm2160
1 review
0 helpful votes
April 30th, 2023
Verified purchase

Had small problem finding me on our family insurance plan, but it was resolved quickly and everything has gone smoothly since.

Reason I chose this business:

Insurance is VSP

Thumbnail of user heidif264
1 review
0 helpful votes
September 28th, 2023
Verified purchase

Eyeconic offers an expansive selection of frames, many of which are easy to virtually try on. The collaboration with multiple insurance programs means you can get a brand name product at a great price.

Reason I chose this business:

I have used Eyeconic previously; it also works with my insurance.

Thumbnail of user patrickk872
1 review
0 helpful votes
August 16th, 2023
Verified purchase

It was so very easy to order my contacts using my vision insurance. Great experience!

Reason I chose this business:

I wanted to use my vision insurance to pay for my contacts.

Thumbnail of user katherineo327
1 review
6 helpful votes
June 20th, 2023

This was my first time ordering from Eyeconic. I was looking at my benefits on the VSP website when I clicked on their link. I love that they connected right to my insurance. I knew what size eyeglass frames I needed. They are petite frames and harder to find, but Eyeconic had several. I chose a pair of Nine West. I uploaded my prescription, chose the standard progressive lenses, chose the gold package, and processed my payment. I didn't have my PD, but I looked through comments and read that they use the industry average. A business day later I received an email that my prescription was validated, 4 days later I received an email that my glasses had shipped, and 2 business days later (4 days if you count the weekend), I had my new glasses. I am very happy with them! I normally wear Varilux Physio progressives which provide a nice wide field of vision as opposed to these standard progressives, but I notice the difference mostly with the lower reading portion. The price for the standard is considerably lower than that of Varilux. I purchased these as a second (spare) pair, but I like the frames so much and I am so pleasantly surprised with the standard progressives, that I will be wearing them more than I expected! Overall, a really good experience! I will definitely be ordering again next year!

Tip for consumers:
Very easy site to use.

Products used:
Eyeglasses

Service
Value
Shipping
Quality
Thumbnail of user sophiav108
1 review
0 helpful votes
July 13th, 2022
Verified purchase

Never knew this place existed! I have had VSP for several years always paid a lot for glasses and contacts. So glad my wife found you!

Reason I chose this business:

VSP insurance!

Thumbnail of user zariaw4
1 review
1 helpful vote
March 8th, 2024
Verified purchase

Great prices and options, super cute designs and quality brands at not too bad prices for a lot of them. Website functions smooth for the most part and very easy to operate, verify info, insurance, and prescription👍

Reason I chose this business:

After trying to find/verify my vsp insurance for Visionworks I checked out vsp benefits and saw that eyeconic is the official brand for vsp so I checked your website, prices, and designs on contacts and glasses and saw that this was the much better option for me and the place to be! I had never heard of eyeconic prior to but now that I know I will come here first as long as the deals and service remain great and I have vsp

Thumbnail of user marcusr248
1 review
0 helpful votes
April 5th, 2024
Verified purchase
• Updated review

Easy to purchase and you can use your insurance. It's a win, win.

Reason I chose this business:

I can use my insurance.

Love the prices and I can use my insurance
June 5th, 2023
Verified site experience
• Previous review

Love the prices and I can use my insurance. Win- Win!

Reason I chose this business:

A repeating customer.

Web-site is easy to use
April 23rd, 2023
Verified site experience
• Previous review

Web-site is easy to use. Upload prescriptions. Members get additional 10% plus your insurance. That easy.

Reason I chose this business:

A family of 6. We all use glasses & contacts. Best prices.

Thumbnail of user stephenb2352
2 reviews
0 helpful votes
December 13th, 2022
Verified purchase

Nathalie, who helped me on the phone provided OUTSTANDING customer service and walked me through the process. THANKS!

Reason I chose this business:

Prior great experience.

Thumbnail of user kristis299
1 review
0 helpful votes
July 20th, 2023
Verified purchase

So easy! So fast! Amazing quality and prices. Glasses are stunning.

Reason I chose this business:

I bought my last pair of glasses on eyeconic and I get compliments everywhere I go.

Thumbnail of user ericr1246
1 review
0 helpful votes
April 28th, 2022
Verified purchase

Great! Easy to use and fast! Definitely would use again

Reason I chose this business:

For my VSP insurance

Quality
Thumbnail of user stevenp1551
1 review
0 helpful votes
July 31st, 2022
Verified purchase

Good selection of frames and the Virtual try-on feature is very helpful. Glasses shipped faster than estimated.

Reason I chose this business:

Linked to my insurance site. Good selection of frame with in-network pricing.

Thumbnail of user billyt265
1 review
0 helpful votes
April 27th, 2023
Verified purchase

Loved the quick service and easy purchase. Glasses are gorgeous and fit perfectly. I will continue to buy more from you.

Reason I chose this business:

Browsing for new style glasses

Thumbnail of user elissab39
1 review
0 helpful votes
March 29th, 2022
Verified purchase

I've been using Eyeconic for some years now & they are easy, huge selection (Way better than our Eye Specialist) convenient & fast shipping! Love it!

Reason I chose this business:

Gucci Sunglasses

Thumbnail of user johnnym712
1 review
0 helpful votes
April 6th, 2024
Verified purchase

Easy application of insurance. Love the automatic search and application of benefits

Thumbnail of user randyk449
1 review
0 helpful votes
July 1st, 2023
Verified purchase

Great choices, great prices. Easy to use web site. They took my insurance. Easy try on with your picture.

Reason I chose this business:

Great prices, VSP insurance.

Thumbnail of user tomt1322
1 review
0 helpful votes
April 6th, 2024
Verified purchase
Thumbnail of user caseyk125
1 review
0 helpful votes
March 25th, 2022
Verified purchase

Very quick and easy. Loved the virtual try on. Thank you.

Reason I chose this business:

Easy and Convenient

Thumbnail of user basiliot1
1 review
0 helpful votes
March 27th, 2022
Verified purchase

Wide variety of frames and lens options. Great prices

Reason I chose this business:

Convenience, selection, price and quality

Thumbnail of user jonathanz130
1 review
0 helpful votes
September 1st, 2022
Verified purchase

I was given promo code WELCOME and wasn't allowed to use it. Please apply to my order EYECMO*******

I got an error I think because it was my second attempt at ordering since my first order auto cancelled because I needed to renew my prescription

Reason I chose this business:

You take VSP

* Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user madisony58
1 review
0 helpful votes
April 28th, 2022
Verified purchase

The process of picking your brand of contacts, entering in your prescription, and purchasing your order was fast and easy. The deals they had in May made for one unbeatable price. The order got to me in a timely fashion and everything was correct. Overall, purchasing from Eyeconic was a very positive experience.

Reason I chose this business:

Partnered with VSP

Quality
Thumbnail of user eddil
1 review
0 helpful votes
May 17th, 2022
Verified purchase

Excellent, easy to use! This has been a really great contact lens purchasing experience

Reason I chose this business:

Eyeconic was recommended by my insurance

Thumbnail of user catherinew660
1 review
0 helpful votes
June 27th, 2022
Verified purchase

I ordered my glasses online, it was easy to do and my order arrived!

Reason I chose this business:

Save money and convenient

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From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products

Business History

HAPPY TO HELP YOU SEE.
Eyeconic® was founded in 2011 by VSP®, a not-for-profit organization. Our roots in vision care make your overall eye health and wellness a priority. The same level of care goes into every pair of high quality eyewear and contacts we sell.

YOUR EYES ARE IN GOOD HANDS.
It’s our mission to help you find the perfect-for-you pair of eyewear or contacts as well as care for the eyes behind them. With access to our network of over 38,000 doctors and free frame adjustments, you can trust that Eyeconic is always looking out for your eyes.

QUALITY YOU TRUST.
Every eyewear purchase goes through a 25-point inspection process to ensure it’s just right. But if you’re not fully satisfied with your purchase, returns are free and easy.

WHAT YOU SEE IS WHAT YOU’LL PAY.
Single-vision lenses are always included in the pricing. Plus, if you have vision insurance, you’ll see your savings as you shop.

OUR VALUES: INTEGRITY, TRANSPARENCY, EMPATHY, INNOVATION, INCLUSIVITY

Company Representative

Thumbnail of user leab91
Lea B.
Typically does not respond to reviews

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