This is the 3d or 4th time I have used Expressmedals and each time everything has received an excellent rating. We are just a small rural school but the company has treated as if we were a major player. Price and product are excellent and delivery time always shorter than projected. Customer service is the best. They react promptly and with courtesy and care with any problem. D. Parker, Pecos Elementary School.
My medals were sent to New Zealand and it was such a stuff around getting them here, a new order was shipped to me.... My Students had no medals at their end of year concert and were really disapointed. The second shipment of medals eventually turned up but most of the kids were on holiday's or some moved away, so I had to post a few, meaning it was even more costly to me. It was not a very good experience, considering the year before I had no problems.
I love this company this is my 3rd time ordering here and spread the word about you guys all the time.
The product we ordered for our camps last year was outstanding. We ordered them again this year! Good quality and great, fast service!
We've ordered from Express Medals for our bike show for several years. Very happy with the speed and quality.
The order process was quick and their customer service is great. I was not very impressed with the engraving.
Love everything about my order. Not only will I definitely be ordering from you again in the future but I have already referred you to several of my colleagues.
Checkout was pretty janky. There was an error when I submitted the form. Made me uncomfortable about the process and worried that I may have been double charged.
We love your company and thanks for having good quality medals with affordable pricing! We have been customers for the past 14 years!
Very good experience.
PRIOR ORDER:
- Melanie Berman was great. She followed up to my urgent email and walked me through the process to get my product overnight
TODAY'S ORDER
(1) Easy, but took over an hour on my cell phone
(2) App or mobile features would help if it's affordable (ie doesn't drive prices too high)
(3) Also, would help if you provided an option to select prior order (maybe only requiring me to renter engraving details). This would be of great value for mobile repeat customers
-- MOST IMPORTANT:
(4) Express shipping options did not appear. Ok to ship 2 day (or 1 day if absolutely necessary for 10/2 arrival). If over night is necessary, I'd prefer you use my FedEx Acct: 1595-6882-2 I'm flying Monday so if you need my attention on this, email is NOT a good option. PLEASE call my cell at *******241 before 9am EDT. Thank you :-)
the prices are going up a lot... wish there was a lower cost product for engraved medals, and shocked that the engraving is no longer included in the price
Just want to thank the Express Medals team for a fantastic turnaround for my order. Will definately use this company again.
Great, easy process, prices on the medals I order each year have gone up by 20% percent each of the last two years, that's why I don't give it 5 stars
Awesome service. Staff helped guide me through the engraving process to ensure I would be happy. Will order agian
Easy to order. Good selection. Nice prices. The medals were beautiful. All of the competitors were happy.
I couldn't be happier. From ordering ease to how quickly you all were able to get the medals to me, I simply could not be happier. Thank you for making this such an easy experience! I will certainly use you all again.
Very easy company to work with. The medals were good quality and arrived ahead of time. Will definitely order from them again.
Everything went as expected. Medals looked great, delivered before the date I requested. Very satisfied.
The delivery was great. I used this company in the past, and I appreciated the hand-holding and advice I received with my previous orders. This time around, I was not getting the same customer service. It didn't feel right. I called and they asked me to use the website for the order. This year's order had an issue. I ordered medals that were not available in my time-frame. I asked for something similar and the response was, "We have so many different kinds !" "Here is a link to our football medals !" I felt like I was a burden to them, and the use of the explanation points was like yelling back at me. I went ahead and chose something, but I'm not sure if I am coming back. I miss the personal interaction these days. A.I. is taking over and I am not a fan.
I tried 4 times to order this trophy, it told me my credit card#was input wrong, it told me to wait 2 seconds to resubmit, it asked for my shipping option and after I selected it, it didn't submit my order bc I had to select it again later on. I tried to call customer service, but theres no phone # so I emailed them and still haven't heard from them. So I tried 1 more time and it seemed to work. Not the experience I was looking for. I would have ordered it somewhere else but no one had it.
The staff were extremely helpful in making sure my order arrived on time! Everything worked great and I received the medals in time for the awards ceremony. Thanks!
Your service is great but selection for shooting sports / generic awards is limited. Some choices not available for three places.
I ordered 20 Burst Music Trophies for the Christmas recital. They arrived on time. They looked very nice as I expected. However; when I started to repack all of them, at least three had very visible scratches on the marble base. One had a damaged base and another had a broken statue. Because all of them had an engraving text, I could not return them. The recital will be in one week. So, I have to order again at least four of them and pay extra money for the faster shipment.
I have been ordering for years and I am very satisfied with the quality products, very reasonable pricing, quick delivery and sending exactly what I ordered.
It was very difficult to place order. I kept getting messages that something else was needed and had to enter lots of information over again. I see others have had problems with ordering also.
I am very pleased with the medals that I ordered and the service I received. I highly recommend Express Medals!
Service was exceptional. Due to circumstances out of your control, delivery was postponed, but customer service accommodated and kept me informed exceptionally.
Thank you!!