Essential Wholesale & Labs

I started buying from what was then Essential Wholesale around 15 years ago. They use to be a great company to work with but now I give them a ZERO out of 5 stars. They don't even deserve the 1 star but zero stars didn't exist. They are going downhill fast. Whenever I called to ask for a time frame to receive the Muscle Gel they were clueless. Now they are giving a time frame, 12 long weeks. Don't know how businesses can survive waiting that long. Maybe they're hoping people will start buying in HUGE quantities so they don't have to worry about waiting so long. I have no idea how Essential Labs stays open but I know I'll never give them any more of my hard earned dollars.

Wrong products were sent, I contacted customer service for several days but no one got back. Their products are not same as described.

Natural ingredients can be hard to source myself for my skincare business. They have a massive selection of ingredients that are really hard to find with a limited budget. I also like how they audit their suppliers for sustainability and fair trade practices. For instance, Argan Oil is an ingredient I shy away from using because most Argan Oil production isn't sustainable (resource stripping), but essential tracked down a Moroccan supplier that uses solar energy, local farmers, and doesn't use pesiticide... I don't have enough time to track down these suppliers myself. Thanks Essential.

Wouldn't honor a coupon code less than 24 hrs after order was placed because it had shipped already. Wouldn't apply a credit to account even though have been loyal customer for years. Very disappointed.

They post extremely low prices on staples so they get rankings on Google. Then they say it's a mistake. Total scam, avoid like the plague.

I have purchased cream bases & other items from this site. I believe they changed ownership. I had purchased some vitamin C for facial serums and it won't dissolve (I've been making the serum for 6 years). They won't refund or let me return the item.They also have added some negative ingredients such as polysorbates. I won't be buying from them again.

This company is a great business risk that you must think twice about taking. They don't deal objectively with businesses. Instead they employ unnecessary sentiments and personal biases in business relationships.

After 4 years of doing business with them, they sent me a letter terminating my business relationship with them. They cited a "disrespectful attitude" in my communication with them over a period of 4 years. I was perplexed a company could conduct itself in this manner. My private label arrangement has had me invest a lot of money in labels, advertisements and more. This is all wasted because the company is run by unprofessional people.

My advice: you better make sure you are happy with everything they do. This includes: grave manufacturing mistakes, refunds taking months, miscommunication, condescending tone of some account managers, delays in communication, the list is endless but you better be happy and thankful for all this because if you complain due to being upset, they'll keep noting it down. The last straw will be if they have to pay for any of their mistakes, you can kiss your investments goodbye because they are so vindictive. They don't accept the consequences of their mistakes in good faith. They will enact "business revenge" if there's anything like that. I never knew a company thought like this and I have been in several business endeavors my entire life. NEVER had these kinds of issues with any company at all.

They sent me a termination letter, imagine what they send their employees. The nerve. This was after they sent me unsealed products. After waiting several months for a private label order, they sent the goods in unsealed jars. We had shipped some not knowing. I kept trying to get in touch with them and was given the run around till the next day. So upsetting but I thought the issue was resolved after they chose to refund me. They sent the letter when I was about to place a new order.

Once money comes out of their pocket, your disrespect will have gone too far. Leave this company to their woeful management. Find a company run by objective and sensible people so your business interest is well secured.

Customers love the quality of all natural products. My orders are always on time and I get confirmation emails to keep me up to date on new products coming out. Keeps me excited about adding new products to my skincare line

We've had a big problem with with two of their cream bases. The PH level was way off. We contacted them and their quality control manager said the acceptable range was between 4.2 and 5.8. Basically that means they don't care what the PH level is for products they ship. That's very problematic.

Received their Sample bundle boxes. Each box was shipped safely to me nothing was broken. The bottles each product was in Was pretty. They really wowed me. They will receive more Orders from me. I am in love with their Lemongrass bundle pack The peppermint Toner and Lemon grass zest body spray really won me over!

I have been purchasing on and off from this company for the past 4 years. The one product that I bought from them, was very expensive, and I noticed that it started to dry out, even when keeping it sealed. Since I had incorporated that particular ingredient in my formula, I went ahead and ordered another bottle, and noticed within a few months of keeping it stored and sealed, it had dried out as well (most likely from the same big batch), rendering the product useless and not effective for its purpose. After having contacted the company, they asked for proof. I sent them images of both the bottles and time I purchased them. I requested for the last bottle which was barely used to be replaced, and since then have contacted them 2 more times, and got absolutely no response. So disappointed and the lack of customer service, its like they want you not to do business with them and look elsewhere.

Essential Wholesale & Labs continues to be a great resource for both education and product selection.

High quality, affordable, super healthy ingredients on my doorstep in TWO DAYS with a sweet note written on my box. I could not be happier! On a dark, rainy day it was so wonderful to hit the kitchen to make lovely treats to share with my neighbors... because we're ALL IN THIS TOGETHER.

They charge you ups des when you order PLUS ups charges you more fees! My package has been held at customs since January 4th.

The manger responded only two weeks after WITH THIS message:

Hello Stephanie,
Shawn is out of the office today. The only way to have your order released, if it isnt too late, is for you to contact customs and make arrangements to pay your custom/brokerage fees. There is nothing that we can do for you on this matter. UPS has more than likely been trying to contact you. This is your responsibility, not ours.

I couldn't believe the last sentence.
PLUS they DONT have a confirmation that ups tried to contact me therefore accusing me of being in the wrong!
I'm a manager in customer service and I'm beyond disgusted.
I buy a lot of natural skincare ingredients NEVER from there.

Voyageur soap is excellent as well as saffire blue and new directions

Ps I still do not have my package.

This company has cost me so much money. I invested in labels, bottles, etc. The lotion we have always ordered now comes runny and gooey. It is not good enough to give away. Now I have to throw all my custom labels away, and I have wasted too much money on lotions that are not usable.