eSigns has a rating of 4.9 stars from 35,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSigns most frequently mention customer service, design tool, and free shipping. eSigns ranks 1st among Signs sites.
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Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.
Had them make a popup banner for us for trade show. We didn't wind up using it for a few weeks. The banner was very difficult to get to open but I managed but it was crooked at the bottom, there was sticky glue on the bottom and it cut off our disclosure. Then a piece fell off. When we went back to them they said we had to let them know in 24 hours if there was a problem and refused to fix to make it right. Last time we do business with them.
Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.
Loved how easy it was to design a sign for a party. We had so much fun with it and it turned out great!
I chose eSigns.com because of their wide variety of products, great prices and smooth proofing and ordering process. They had exactly what I needed to order a banner for my 2020 High School Senior and extras such as heat welded hems and hanging grommets were included at no extra cost unlike many other sites. I am so excited to hang the banner outside our home and surprise my 2020 Senior who has worked so hard to achieve this accomplishment.
DIANA AGUERO is all I have to say, this young lady has the best customer service and attitude. She literally helped me with everything on my last minute order. She walked me thru it all and stayed patient. I sincerely appreciate her for all the time that she took as I sure she could have been doing other things. Diana, it was a pleasure to talk to you and Thank you so much for all your help, it was greatly appreciated and the magnet arrived on time and looked great!!!!
This is the third time I have ordered double-sided outdoor banners for our church. My banners always have been delivered promptly, and the last time I ordered they came a day earlier than promised! As we have had to go to online worship services during the coronavirus outbreak and re-do our banners to reflect that, it was such a relief to be able to place my current order on a Wednesday and receive by Friday with free shipping! The quality has been beyond my expectations. Thank you so much.
There was a quality issue with the image on one side of the double-sided sign I ordered for my granddaughter's graduation. I sent pics to eSign via their online portal, and within an hour, they had contacted me to tell me they had issued another sign for production. AND, they made sure I got it before graduation. This will be a great surprise for my granddaughter. Thanks, eSigns!
I had trouble with my mobile device getting a design to work but these guys were quick to jump in and fix it for me very fast. Great service
I called because I screwed up my first order in 10 different ways. What wonderful customer service! Super nice people, they talked me through the process.
Had them make a popup banner for us for trade show. We didn't wind up using it for a few weeks. The banner was very difficult to get to open but I managed but it was crooked at the bottom, there was sticky glue on the bottom and it cut off our disclosure. Then a piece fell off. When we went back to them they said we had to let them know in 24 hours if there was a problem and refused to fix to make it right. Last time we do business with them.
Tip for consumers:
Expect that the item will arrive 1 day later than promised. They change their policies depending on who you speak to. They won't refund and only offered 20% off if we buy something else. Why would we buy something else?
Products used:
Couldn't use - throwing out
Design your own was super easy, even for me! I just hope the rest of the order goes so smoothly. Thanks
Loved working with them and all the customer services people were kind and helpful!! Would definitely use this company again! Thank you to everyone on the esigns staff!!
Website is easy to use. I don't like having to wait on a proof however I do like that you email when it is ready! I LOVE that you turn items around so quickly and ship them, this is the #1 reason why I work with eSigns.com. Lastly, I have had a few issues over time but your customer service team has been easy to work with. While we could not get 1 color issue resolved, and that was frustrating I felt they tried and had good communications.
This was one of the easiest sites to find exactly what I needed for my office background. Quick ordering process and shipping was reasonable. Will use again if I have a need! Thank you!
I don't know what you have changed on your site from about 2 months ago, but this was extremely frustrating. Banner design used to be much easier. Now text boxes come up in huge sizes and I have to try and get them to the same size, no matter that I have chosen the same size font each time. I have to use a different box per line of text, which means guessing where the line might end. You still do top-notch work, and prices are good, but the design tool changes were not good.
I like the easy to design setup. My last order came a day ahead. The quality was great. Thanks Guys.
Ashley was extremely helpful. thank you Ashley for your patience and support in helping me navigate the site:)
Jesse was outstanding, and a complete pleasure to work with, she was extremely helpful and had unlimited patience while assisting me.
She was very knowledgeable and very polite .
Jesse is the kind of person that makes ordering w/ eSigns a wonderful experience and that is why I am happy to recommend eSigns to my friends and coworkers. Ty
I am a returning customer and have been pleased with your service. If you wanted to improve, the on-line design tool could use more options/flexibility. Also, something minor - when I was entering credit card data, etc, it seemed like your fields would not recognize if I used my number keypad.
I had to redo the sign several times. not extremely user friendly but I'm not great at this type of thing either
I am extremely pleased with my sign purchase. It arrived quickly and the quality was excellent. I had to speak with customer service about a concern I had. The customer rep was very helpful and wanted to make sure I was satisfied. I will recommend Esigns to anyone looking for your products as well as purchase myself if I have a future need.
Been using you for years, but the drop down navigation keeps getting in the way and makes the shopping experience annoying.
Very easily and seamless. The only recommendation I have would be that for the "proof", that we could get what the design would look like on the product (in my case, an A Frame). so we can get a full idea of what we are buying. Otherwise, customer service chat was very quick and responsive and answered all my questions and pricing was great primarily because of all the different options available to pick from.
eSigns has been my go-to banner print source for five of the last six years. I tried another company last year and was very disappointed, so I'm back this year and don't plan on ever going anywhere else again! It is so simple and fun to design my own banners using their online design tool, I can upload any image I want and the printing is clear and vibrant.