• Enjoy Prepaid

Overview

Enjoy Prepaid has a rating of 2.0 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Enjoy Prepaid ranks 35th among Phone Card sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
How would you rate Enjoy Prepaid?

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user mhiller613
1 review
0 helpful votes
March 31st, 2023

Calls DO NOT work. Escalating with tech support for several months with no solution. They refuse to issue a refund of what I have left on my account. Every time I call overseas it won't go thru. I have to call customer service and wait 1/2 hour for them to fix it and then it works. The next time I try a day or two later I have to go thru the same process. They say they are trying to fix it but it has been like this for three months. They simply expect me to keep doing this forever.

Products used:
Calling card

Service
Value
Quality
Thumbnail of user solb1
42 reviews
196 helpful votes
August 4th, 2011

My wife recently travelled overseas and to reach her without expensive international roaming charges I purchased a prepaid calling plan from this site. There are so many choices that I turned to their live chat to get some help. A rep responded within seconds, listened to my needs, and recomended the best plan for me. All in perfect English by the way!

I completed my purchase through the secured chat window and got an email verification immediately. A subsequent email to the company with a question was answered almost immediately. The rates are very reasonable, the call quality was excellent, and the extra features are outstanding. You can enter numbers that you frequently call FROM and are able to dial from those numbers without a PIN number. You can enter numbers that you frequently call TO and assign speed dial keys to those numbers.

All in all I was perfectly satisfied and have nothing whatsoever to complain about. My only other comment is that I think this site is the same company as Nobelcom.com since the Nobel name was on several emails.

I did a new chat now (answered in 5 seconds) and got the following response:

S. B: Hi. I am a current customer and have one question. I found the site nobelcom.com that looks very similar to this one. Is it the same company?

Lani: Hi. May I please have your email address, so I can look up your account?
S. B.: -------@---. Com
Lani: Thank you. The name of the company is Nobelcom. Nobelcom offers 2 services: Nobelcom.com which is the old one (since 1998 when we launched) and Enjoy Prepaid.com which has been launched later on.
S. B.: Thank you. I was just curious. Are the plans and rates the same in both sites?
Lani: No, they have different cards.
S. B.: OK so I guess I'll check both next time. Thank you for your help.

Thumbnail of user zouhaira4
1 review
0 helpful votes
March 22nd, 2023

Do not sign in and buy credits with noble.com or enjoy prepaid calls. I have $309 credits on my app in my iPhone 14 pro max. It doesn't work. I escalated my case several times, still not working for weeks. Cannot call anywhere. Unprofessional, and refused to refund me. Scammers.all they come up is working on bugs

Tip for consumers:
do not sign in and buy credits with noble.com or enjoy prepaid calls. I have $309 credits on my app in my iPhone 14 pro max. it doesn't work . i escalated my case several times, still not working for weeks. cannot call anywhere. unprofessional, and refused to refund me. scammers.all they come up is working on bugs

Products used:
NOBLE.COM AND ENJOY PREPAID.COM
calling cards and app

Service
Value
Shipping
Returns
Quality
Thumbnail of user ekaterinap11
1 review
0 helpful votes
April 1st, 2020

I was using Enjoyprepaid calling card for years. It was very convenient, reliable, and relatively cheap. Recently, however, their phone automatic recharging system started automatically charging $200 without prompting and without even asking which amount you want to charge. If money on the card run out, it offers you to automatically recharge and asks for the last 4 digits of the card on file. After you introduce 4 digits, it informs you that it charged $200 on your cardwithout any other intermediate steps or questions. It happened to me twice in a row. First time the representative told me she reversed the charge, and it was indeed reversed, after about a week. Second time they told me that the charge was not processed so they do not have to reverse it. The charge, however, appeared on my bank account the same minute, while money never appeared on enjoy prepaid card. When I complained, they requested official back statement from menot the list of transactions but the statement. Had to wait until the statement came out and sent to them. They never called back but emailed me something like a refund receipt. By that time, I already filed claim with the Bank. Bank issued a temporary reimbursement. I forwarded receipt to the bank but the Bank eventually said the transaction was valid. Now trying to reach Enoyorepaid to get another confirmation but cannot reach them anymore. Do not use. Something happened and they started stealing money now.

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