Ecodirect

Fast shipping very professional thank you will buy again when needed great selection of all things solar!

Web site was easy to navigate and had all the parts I needed. The recommendations were useful too. Having all the product documentation and specs linked made decision making easier. The shopping cart was easy to navigate and made it easy to see at a glance what I was ordering, which is important with complex projects of the type I tackle.

the check out process was not seamless. I had to enter things like 4 times. I sure hope I didn't receive 4 orders. I finally received an order number after the 4 th time of entering the same info

Ordered a $500 Enphase line filter. Part arrived but was poorly packed and damaged. Part was in a very small box and just placed in the bottom. Some packing paper was wadded up and shoved on top. The steel mounting plate was bent on 2 corners and part of the plastic wire connector was popped open. Hopefully it will work after I straighten the plate out. Very poor packaging job.

Although I did make the purchase from you, I almost didn't. Your website is very careful to remove responsibility of satisfactory product and implies that you don't want to be bothered if there is a problem. Not very good business practice.

ordered 22, received 72, paid $25 in shipping charges for an 18lbs package that should have been about 6lbs. ecodirect responded quickly and provided an easy return label for the extra units.

thank you for your help.

Quick and simple. I am delighted with Ecodirect's service. I received my shipment earlier than expected. The person that called regarding a possible delay in the delivery was very nice. It turned out that possible delay did not occur, but it was very nice to receive the call. It was a truly pleasant experience dealing with Ecodirect.

Nice site navigation. Very happy with the price of the panels

Delivery was scheduled for Wednesday according to the original email so I stayed home from work to receive it only to get a call from the shipping company around 10:30 saying it would be delivered the next day.

Shipping seems incredibly expensive and the 4 options to choose from were not well described as to what each would require on the receiving end.

Good advice for a system that better fit the need and aesthetic.

Will need a follow up from Renee on question on sourcing additional components.

I had to confirm the gender of the Tyco connector before ordering a cable, and Brian was extremely helpful!

Product looks wonderful. Page was efficient. Snow load estimater was beyond my ability. It was irritating to have to re-enter credit card information every time the system found missing information. Other than that, website is fine.

I tried to buy this at two of your competitors sites but their websites malfunctioned. Congratulations on yours working!

I have not yet been able to make the devices work on my network and do not yet know if it is my hardware or yours that is problematic.

When you get your Cloud service launched, I think my needs will be met.

Your email support has been great in answering my questions about the Cloud service.

Fairly easy to navigate site. The Terms and Conditions were crazy long,...and can be changed at any time, so why do they even exist?

Your range of products is much larger than I expected. I was looking for small scale products for a middle school/high school educational project. I found much more!

love shopping and not having a minimum order. i have been ordering quite of bit just because as i put my system together things keep changing. i will continue to order from them.

I would've like to have access to the company's product information sheet or data sheet. That could easily be attached to the advertisement

The web site was slow and not user friendly. Your products and prices are very competitive and user friendly

Had to call due to an address billing and shipping difference. Brian helped put the order through with no problem.

It would be nice to have a shipping collect option. Other than that it's a good easy buy experience.

I created an account with an address and CC number, but still had to re-enter that info when placing the order. ?????????????

Very helpful people in your office - Kamie Jones and whomever took product photos for her. Thanks! The actual page where the order placement happens was kind of wonky.

I thought I would receive a tracking number for my purchase so I emailed ecodirect. No reply. Nevertheless, package arrived within the specified time, so I am happy.

All the products I ordered were great. Unfortunately they did send one incorrect product but a phone call the customer service remedied that,and they sent me the correct ones within a couple of days.