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Easy Weddings has a rating of 3.3 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Easy Weddings most frequently mention account manager. Easy Weddings ranks 7th among Wedding Planning sites.
This company responds to reviews on average within 30 days
It's hard to find good help these days, unless you've found EasyWeddings. Their Business Advisor (Damian) has been brilliant with helping me get my Celebrant Business off the ground and has given me a level of service that is fast, high quality and specific to my needs. Not all things are too good to be true! Thanks a million for your help and support so far EasyWeddings. I feel like this will be a fruitful relationship for all.
Upon signing up to be an easy weddings vendor there's a few emails they send and in the second email or so right at the bottom they hide a years lock in contract. You have something silly like only 48 hours to cancel or you will be paying a whole years subscription for something you'll only get 2 or 3 enquirers through. Potentially a good avenue if your business is in a more remote area but overall feels pretty dishonest and definitely a large setback on fresh business's
It's hard to find good help these days, unless you've found EasyWeddings. Their Business Advisor (Damian) has been brilliant with helping me get my Celebrant Business off the ground and has given me a level of service that is fast, high quality and specific to my needs. Not all things are too good to be true! Thanks a million for your help and support so far EasyWeddings. I feel like this will be a fruitful relationship for all.
Products used:
Advertising Service
Upon signing up to be an easy weddings vendor there's a few emails they send and in the second email or so right at the bottom they hide a years lock in contract. You have something silly like only 48 hours to cancel or you will be paying a whole years subscription for something you'll only get 2 or 3 enquirers through. Potentially a good avenue if your business is in a more remote area but overall feels pretty dishonest and definitely a large setback on fresh business's
Hi Hayden, we've been trying to work out which business you're from so we can work this through. It would be great if you could contact us at service@easyweddings.com.au so we can chat further. There are several places where the 12-month subscription is stated, so it would be helpful for us to understand where this might have slipped through the cracks. As you know, the wedding buying cycle generally ranges between 12 and 24 months, with different services being booked at different times. That's why it makes sense that your campaign is live for 12 months minimum to give couples a chance to book you at the right time during their planning cycle.
Easy Weddings will trick you into signing a 12-month contract after you pay for the service. They boast about high volume of clients but this is far from the truth. As a Business you are far more likely to see a return through alternative advertising methods; Google, Facebook etc. Easy Weddings is extremely over priced and provides no guarantee of any benefit from using their service. There is a reason why their google & Facebook reviews have been turned off. Stay clear of Easy Weddings!
Hi Steven, we'd be grateful if you could help us identify which wedding business you are from so that we can work to resolve your feedback.
Our Google reviews are definitely not turned off, and with a rating of 4.6 shows that there are many businesses who are succeeding in their partnership with us.
The initial campaign for any new supplier to Easy Weddings is 12 months because of the long buying cycle for couples deciding on products and services for their wedding. We take on board that we can improve in communicating this with our clients.
Please give us a call, we'd love to chat with you.
T: 1800 155 122 - ask for Dax
I had signed up for a 12 month contract for Easy Weddings to advertise my videography services on their directory from 23/11/22 to 23/11/23 at $99 per month.
I was unsuccessful with the advertisement so a few months back I spoke with Easy Weddings staff on the phone and requested to cancel my contract. However they informed me I had to keep paying $99 monthly until the end of the 12 months.
Without my consent my contract was rolled over for another year and I refused to keep paying. I have finally organized for my account to be cancelled on 23/1/24 after having two months rolled over that I had not asked for yet I am being charged for them.
I had assumed that after 23/11/23 my Easy Weddings account would finish, my payments would finish. I did not make the decision to renew the account for a further 12 months.
I am now expected to pay for the Months of December and January at a total of $198 which I feel this was against my wishes. Easy Weddings have informed me that they will take this $198 to debt collectors.
I wish to have this matter resolved.
Hey Michael. Our partnerships manager Simon has been in touch with you to resolve. We're sorry things didn't work out and wish you all the best with your videography business.
With no business over the past year because of covid they lock you in with 12 months and make you pay the full amount while you get zero inquiries.
As a business stay CLEAR of easy weddings unless you want to pay your money for nothing.
Tip for consumers:
Don't use it.
That's my tip
Hi Amber. We've been trying to chat with you since May of last year, your account manager has called 17 times. We're not sure why you declined to have even one conversation with us about your campaign. So, to call Easy Weddings a scam is simply not true. You've also given us one star on shipping and returns — we are a digital platform, we don't do shipping and returns. COVID affected the wedding industry drastically, ourselves included, and during that time, we helped thousands of wedding businesses, both financially and with moral support. We're sorry we didn't have the opportunity to work with you as we do with our other clients, but it wasn’t for a lack of trying. We wish you all the best with promoting your wedding favours to couples in the future.
When Easy Weddings made contact with me I was a bit sceptical in starting my business as a wedding planner, after I spoke to Chelsea I was more than excited to get my business up and running and believe me they are exceptional at what they do. I am more than ecstatic at what they have done for my business, they are always there for you to help in anyway and go above and beyond to get your business noticed and out there to reach clients
Debbie, thanks so much for sharing your thoughts and experiences joining Easy Weddings for your wedding planning business. Chelsea is incredible and we're so pleased we've provided so much value to you. Looking forward to helping your business grow even more in 2021 and beyond.
I've been with Easy weddings as a vendor (Celebrant) for less than a year and I have to say that Damian Coyle, my account manager, has been one of the most helpful people on my Celebrant journey.
He is only ever too happy to help with any question, no matter how insignificant it might be and anything that I might be struggling with, he just knows how to help me resolve it... Without judgement.
There is nothing that he has not been able to advise me on or help me to resolve in terms of how to put my best business foot forward on Easy Weddings.
It really feels like he is genuinely interested in me as a person and a business and genuinely wants to help.
His interest in me/my business did not just stop at 'signing me up' as can often happen.
The continued relationship has surprised and pleased me.
Damian is responsive, positive, solution based, very friendly, a real asset and 'go to' person.
I'm grateful to have him helping me.
As a result of all of this helpfulness, I am getting so many enquiries and booking quite a few weddings.
Building my profile is still a work in progress in the shifting sands of this industry but Damian is across it all and always there to 'hold my hand'.
I must add that my future daughter in law strongly advised me to join with EW a long time ago but I remained hesitant for too long.
I'm glad I'm on board now though!
Thanks Easy Weddings and Damian Coyle.
Helen, we're so glad you took this step! Thanks for taking the time to send us your feedback about how we've helped your celebrancy business grow, and in particular, the support and encouragement received from your account manager, Damian. Looking forward to seeing your business thrive.
I was so stressed out planning my wedding And had zero help. The checklists and app made by easy weddings helped me so much! It really is so much easier when you have everything stored and in front of you. The lovely team followed up after my wedding to get some feedback on my chosen suppliers which was also good validation that they only work with the best. Thank you!
Hi Niki, thanks for sharing your positive words about your experience with Easy Weddings. We're delighted we could be that secret bridesmaid guiding you through the process! Congrats on your wedding and we with you both all the best :)
I joined Easy Weddings two months ago to gain exposure in wedding work. I'm very happy to say that I have booked five weddings already and enquires coming in almost every day! One of the best decisions I've made for my business.
So great to hear, Tiffany! We're delighted to be helping you grow your business servicing more happy couples. Thank you for leaving us your kind words.
I have been supported since the day I signed up to Easy Weddings. Belinda Letts being my amazing account manager is the icing on the cake. Belinda is there for me any time I need help or advice with my Easy Weddings campaign. I get the majority of my enquiries through easy weddings and I would not be able to run my business the way I do with out them! The CRM they provide is also very user friendly and quick to use when you need, so you can keep on top of your sales leads on your phone when you are on the go as well as in the office. If you are not already advertising with EW I suggest you get on board especially if you are looking to expand! One more thing, my account manager helped me give my storefront a freshen up and within 12 hours of making the changes she suggested, I had 2 new enquiries! Not even kidding!
Tip for consumers:
Sign up! You wont regret it. So good for business. Honestly its the best advertising money spent!
Products used:
Advertising with Easy Weddings
Hey Rebekah, we're so pleased Easy Weddings is working for you and you're receiving first class service from Belle in our Account Management team. Thanks for leaving us this detailed feedback, it helps us to keep improving, and we're grateful to you! We look forward to watching your photography business grow even more.
I have advertised my DJ business on Easy Weddings for the past 12 years and during this time I have found all the staff to be very friendly, efficient and always willing to assist. I have had 2 websites designed and built by the web team and they are always more than willing to accomodate to my requests. Advertising on Easy weddings has helped my business grow with a steady stream of enquires that I respond to on a daily basis. A special mention to Sarah, Chelsea, Courtney, Gal, Ian, Tyler and Ven who help out with any questions that I have. They are an absolute pleasure to deal with and I would highly recommend advertising on Easy Weddings to anyone looking to grow their wedding business.
Hi Justin, thanks so much for leaving your feedback about partnering with Easy Weddings over the last 12 years. It's been our pleasure to help you grow your DJ business and connect you with couples in your area. We appreciate the special mentions of our team members over the years and look forward to working with you in the future. Thanks again!
Thanks to EW, i have been able to implement dozens of changes and improve my business. From the webinars to the social media and marketing tips at events, there have been huge opportunities from them since I began with them. I think to get the best results you have to be willing to put in the effort and work with them. It's not like an old school print ad that you run and forget about. It's more like instagram. You don't set that up and forget, you use it. EW is the same.
Tip for consumers:
Don't set and forget. If you aren't getting results or benefits, work with them on it.
Products used:
Social media agency
Account manager
Thanks so much for leaving us this helpful review. It's a great analogy! Useful for other business owners so thanks for sharing your perspective so generously.
As a supplier on this website not only do I have a great space to advertise my business, but I also have access to some amazing tools and amazing staff who have really looked after me - Jen in particular has been fantastic! Our business has been on their site for over a year now and I am loving the experience with easy weddings.
Thanks so much for your feedback, Elisha. It's been our pleasure working with Double Shot Music and helping you grow your business. And great to hear about your experience with the amazing Jen! We look forward to our continued partnership in 2021.
Easy Weddings has been a great experience for me and my business. Whilst not only generating extra business, the educational webinars and industry updates provided by the EW team have been invaluable during these past 2 years of Melbourne lockdowns. I really look forward to joining these when I can. I particularly enjoyed the recent Social Media training which was fantastic.
My Account Manager, Dax Campbell is wonderful to work with and provides sound advice especially during these past 2 covid crazy years.
As a vendor, I highly recommend Easy Weddings not only as a platform to showcase your business but the authentic support provided by the team.
Hi Jan, thank you so much for sharing your experience with Easy Weddings and your account manager Dax. It's been a challenging couple of years, to say the least! It's been our pleasure to support you during this time - and thanks for your continued support of us. Wishing you a rocking 2022 and recovery. - Team Easy Weddings
Easy Weddings have been really helpful for my business, they've been great with enquiries and are always happy to help. Would recommend.
Hey Brent, thanks for recommending us! We appreciate it. It's been our pleasure to work with you and help grow your business as a wedding celebrant. Look forward to connecting you with more couples in 2021.
Reluctant as I was to spend more money in my celebrant business set up, I could see that in this challenging Covid year, I needed to get my name and face out there and that just wasn't going to happen despite my lovely website and every friend telling me I was perfect for the role. Damian set up my profile using my website info and pics and the rest is history. I started getting enquiries immediately and despite lockdowns etc, in half a year I will have done 8 weddings and booked 18! I find the support fantastic, Damian always has great tips for me and a genuine interest in my success. I am happy to recommend EasyWeddings and speak to anyone considering promoting their business through them. I know I would not have had the exposure and bookings I have had, had I not been on the EasyWeddings platform. EasyWeddings was the best business decision I made starting out as a celebrant.
Susan, we are so grateful for you sharing your experience with Easy Weddings. And thrilled to see your results! We wish you all the best marrying all those wonderful couples. We look forward to sending many more your way.
Easyweddings team have been the most amazing and best support for us since starting out on this journey. Every contact has been polite, courteous, upbeat, helpful and so knowledgeable. The webinars are great - can watch live or on replay - perfect! A great team. A great service.
Every member has been wonderful so far, but we are definitely loving the new approach of having a designated team member for our business.
We have been lucky to be assigned to the wonderful Scottish Dax - what a gem!
Dax is super helpful, understanding, friendly, knowledgeable of the industry and will find out information if he doesn't happen to know it.
Dax is always so polite and doesn't make us feel inadequate when it comes to our lack of IT and social media knowledge - just supports us as much as he can:)
Thanks Dax and Easy Weddings - we love having you as part of our team wedding xx
Ohhh, we love Dax, too! Thanks for taking the time to leave us a review. We really appreciate it. We're glad to hear that the account management service is ticking all the boxes. :)
EasyWeddings will scam vendors into signing a 12-month contract (there was no mention of a 12 month lock in and no contract, simply a phone call). They will then tell you they will be able to get you to reach all of your sale targets and more, which they basically do nothing and charge you $50+ per month. You are better off spending money elsewhere on advertising. I asked 3 friends (who were wedding planning) when I signed up with easyweddings if they'd used them, they said they hadn't even heard of easyweddings. My "12 month contract" was due to expire Feb 2020, so in September 2019 I requested it be cancelled. Here we are in April 2020 and they have only just cancelled it after I had to make a second request it be cancelled. They continued to charge me per month, then had the audacity to tell me they were doing me a favour by not charging me for April as I hadn't given them 30 days notice of cancellation. It is no wonder at all they have their facebook and google reviews off. Absolute scam, all they want is your money, they will tell you they want to help you grow your business, but all they want is to grow the bank balance.
Hi Jesse. We're sorry your experience with us has lead to this review. However, our team did try to work with you on your campaign several times throughout the past year. Had you been able to return their phone calls and make the changes they suggested to improve your storefront, things may have been different. Even so, you have received direct enquiries from couples and storefront views, most couples end up going to your social media/your website for more information. Our campaign period is for a minimum of 12 months to enable couples to find you throughout their engagement period. We contacted you in writing to let you know that the campaign would roll over on a month-to-month basis at the end of your initial 12 months. We're confused as to why you didn't return any of our calls. We have more than 100 Google reviews with a star rating of 4.6 which shows that many other clients have found success using Easy Weddings. We're still keen to work with you, Jesse. We'd love to talk this through with you on 1800 155 122.
I had been an advertiser with easy weddings for several years and although I had some enquirers couldn't seem to convert them to clients. Belinda Letts became my account manager and worked patiently with me to update my profile. The Easy Weddings team helped me to add some quality photos and tweak my listing text. I am now seeing much better results and have booked a wedding in the first few weeks of updating the storefront. I feel very privileged to have Belinda as my account manager. She offers excellent advice, is very knowledgeable and nothing is ever too much trouble for her. It's essy to see why she is a senior account manager as she is fantastic at her job. Thanks Belinda. You're the best!
Hey Michelle, thanks so much for leaving your thoughts about Easy Weddings and the service you've received from Belinda in our Account Management team. We love helping our clients get the most out of their partnership with us, and seeing results. Congrats.
I can just say big THANK YOU to Aneeza Qureshi for her dynamism and engagement to find the best place for our wedding! You made our dream come true! Thank you Aneeza
Tip for consumers:
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Products used:
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Hey Biliana, thank you so much for your kind words! We love helping couples find their dream venue. Loved that you loved the Langham like we do! Thanks for your feedback about Aneeza, we appreciate you.
Like many, we signed a 12 month contract and soon regretted having done so... Fake leads, and a company-spin targeted at the promotion of upgrading, soon leaves one feeling disillusioned, and more than a bit had -- especially considering the cost... So far, entirely our fault though; we were naive, and acted rashly in signing with a company the we hadn't fully researched...
A few years on, and we still find that our OLD listing, with OUTDATED DETAILS AND IMAGERY is still visible on their site, despite our requesting that our old profile be removed from their system.
Their spokesperson has a) said they would get onto it, and b) on a seperate occasion has stated that they do not have the capability to remove our old profile from their own software...
Beware a company that will potentially date your business in such a detrimental way!
Sincerely,
Loui@ www.louihartlandphotography.com
Lily from Easy Weddings has been an absolute pleasure to deal with, even though I wasn't able to take up any of the Wedding Package offers she has still gone above and beyond with assisting me to find a suitable venue that fits our budget - even when it wasn't required and I didn't request it! Thank you for making one stressed fiance that little bit more calm.
Thanks so much for your comments, Adele! We agree - Lily is the best! We're so pleased to be able to assist you find the perfect venue for your needs. Have a fantastic wedding.
I will not recommend them at all, very bad service not committed at all, beware for their service dont trust
Products used:
make up
Hi Gaz. We're sorry you had a bad experience with a makeup artist. We couldn't glean much from your feedback, so could you kindly contact us at service@easyweddings.com.au as we'd love to find out which makeup artist you used for your wedding so that we can let them know how they can improve their service to future couples.
I used the EW to-do list, as well as the app and most often, the directory to find suppliers. I found my photographer, celebrant, venue, photobooth and more on Easy Weddings. I was able to find a venue I never would have come across otherwise! I even found niche suppliers that I wouldn't have thought of to add little extra touches for my guests. It was wonderful to read all of the reviews and see the real wedding inspiration on the website too. I really enjoyed using the website and recommend it to every person I know who gets engaged.
We're so pleased we could do all of this for you, Lucy! Congratulations on your wedding and thank you so much for leaving these kind words. Enjoy married life!
We were unaware that this business allows vendors to remove reviews they do not like. We had the worst experience with Taronga Centre, and yet no one will know as the review was taken away. I only used Taronga Centre as I saw glowing reviews on EasyWeddings. When we questioned where our review went, Easy Weddings said this process of removing reviews is allowed. If you want a skewed view of the places to use, this is the website. I personally wouldn't trust it.
Hey Joanna, thanks for your message back in June. We're so sorry that your experience at Taronga Centre didn't live up to your expectations considering the dozens of positive reviews that have been left for them. It's true, we do give suppliers the option to remove one review every calendar year and on this occasion Taronga chose to remove yours. This option helps suppliers to manage their reputation in the face of a one-off bad experience. Suppliers who consistently receive bad feedback are very quickly called out via reduced star rating, and for repeated poor customer service it's our experience that they eventually part ways with Easy Weddings. This helps us keep the quality of vendors to a high standard.
Gain trust and grow your business with customer reviews.
We're a two-sided business in that we love to help couples plan their big day, and we love to help wedding businesses grow and succeed.
We host educational events for suppliers, coaching them in marketing, sales, analytics, business skills and more, even supplying our suppliers with a wedding specific CRM.
We're also a tech company at heart, and make products for couples to help them plan their big day, effortlessly, including apps, wedding planning tools like an interactive to-do list, budget calculator and a guest list tool.
Easy Weddings has become Australia’s No. 1 online wedding resource and helps tens of thousands of couples plan their perfect day.
It’s a love story made possible by a dedicated team! Back in 2000, future bride and groom Matt and Katrina Butterworth sat down to plan their wedding. What should have been an easy process became a nightmare with nothing online to help make the planning process any easier.
It was there in their lounge room that Easy Weddings was born! And bit by bit, night by night, Matt and Kat worked on the site to build the platform that would become Australia’s largest and most popular wedding website today.
Hey Christopher, so great to hear of your experience with Easy Weddings and your account manager, Damian. We're looking forward to watching your celebrant business thrive!