DR Power

I've been a Generac Dealer for almost 1 year as of today, 3/11/24. In that time I've learned their generators are complete junk, overpriced, and over-rated. The term "quality control" is not in their vocabulary.

After purchasing a DR spreader and spending an hour assembling it only to find out the electric motor is JUNK, I have confirmed they can't build anything even remotely simple for landscape/gardening equipment either.
I will source another motor for this and not even get involved calling DR Power or Generac. What a waste of time and money dealing with them.

DR Field and Brush Mower 14.5 Pro-26. Have used for several years on my property ( not commercially) Developed a leak right side wheel/axle, took it to DR authorized repair person, he contacted DR and was told because trans axle is a sealed unit it must be replaced… Instead of a 5.00$ seal it took a 550.00& ( plus install) fix. That's been my DR experience.

My mower-weeded was never used. Wont start. They first insisted I drive it an hour away...then they said they would find someone closer and promised to call back and have not. Now whenever I call I I remain on an interminable wait. I have a lot of experience in weed eaters and this one is a dud.

They just decide to quit making orders—even after confirming the shipment date over a month after ordering. When call for a status three weeks after supposed shipping date thy say "We don't make that any more" Tough luck. Never told me they were not going to honor their contract.

Not a bad unit electric start fires right up quiet great on my farm along fences don't have to carry it around my back loves it

I bought the tow behind brush mower 52". I've had nothing but trouble with it and can't get any work done. The belt has come off repeatedly. Then the screws came off the engine! It was completely off. Then it just wouldn't start. I've spent about $1,500 repairing it and it just keeps breaking.

I called for help and got none unless I drove it 100 miles to a service center, which I can't do cause the machine's too big. They aren't "here for me" as they announce on their site. Nope. No good at all. Don't buy their machines.

I bought my DR Brush cutter back in 2020 and bought the extended warranty. All in all it cost me a pretty penny. The cutter has broke down every year many times. DR even wanted me to check the cutter myself. I am worthless when it came to mechanical things. The Machine shop won't even work on it anymore because it is such a lemon. Do not purchase any of their products. They are part of Generac Company.
Thank you and good icky if you buy one,
Spencer S. Kemmer
Riverdale Michigan

My Dr Brush mower has lasted, with repairs for about 20 years with repairs (the good part). Parts replacement, especially cost is exorbitant. A replacement sprocket the size of a silver dollar was $17.00, OK I needed it. But the cost to mail to me, 2 states over from them, cost $12.00, mailed sure post ( the cheapest and slowest service) and took over a week to get to me. This would make me think twice to ever buy a machine from them again.

Ordered this mower. It was not shipped. None out of five (non) customer service reps have answers. No return emails or calls with answers. I've had to contact them. If this is customer service before it is delivered!?!? The Billy Goat mower is looking better and better.

Shipped to me in flimsy boxes the grader was bent pretty bad. After using it for a couple of years now,I haven't used it one time where I didn't have a problem with the adjustments. Cables broke adjusting rod stripped out. Adjusting rod bolt stripped out,the adjusting handle fell off the first time I used it. The height adjustment you have to crank and adjust over and over crank and crank to fill holes. You can't adjust it with weight on it. The paint faded fast. They falsely advertise just a few cranks. Took a few weeks to receive parts. So my road gets worse and worse waiting for parts. All the hardware was missing. DR did send me.out replacement hardware.

I thought maybe I was the odd man out, that I got the one in a thousand bum mower. But all the review sites that are not run by dr power say the same thing. They say that the mowers break down often, that the batteries are often DOA, that the fuel lines are kinked on arrival. They are getting one out of five stars here only because I have to click on something. My mower has been in the shop since the day it arrived because the engine was damaged before it even left Dr Power. Their warrenty is useless, since it's been over a month and my mower is still not fixed.

I ordered a charger just before they closed for the day. Later, I decided to cancel because I found the original charger. I emailed them later and the next day I called them. Even though they said it was canceled, I received it and was charged. When I called them to talk to them, they hung up on me. Please be aware of this company

I purchased a 32inch I thing walk behind bushog and a selfpowered string trimmer. $4500.00. The refused to honor their 6 month no question asked return policy. The bush hog has never started. They did send me a safety switch that allows it to crank over but it has never started, Just junk up under the shed. The trimmer is useless too. I have probably got to use it for 3 hours in 5 years. The belt broke and I replaced it and a bolt broke off. I talked to DR and they gave me the part number but it was not valid. I called a local dealer who told their products are cheap junk and good luck finding parts. The trimmer was shipped without some of the drive chains. The trimmer cuts well but has been a real hassle to use.

Blade bar and drive mech is terrible. Belts/tensioners dont set correctly. Blade engage and separate drive mech are a PIA.
Spend the extra $400 on the TORO Timemaster # *******.
Trued to save $, not worth it.

I had to get the serial number, not model. They sent me to a page in the manual. Hws that cstmr srvc

I purchased the walk behind dr pro leaf vacuum from the web site which advertised 3 day shipping. After purchase I was I informed that due to demand, delivery would take 5 weeks! Well it's been more than six weeks and after contacting CS my projected delivery date has morphed into 2 months. If it snows before thanksgiving I'll never use the vacuum this year. I've purchased 2 machines previously from DR with various performance issues. This was an obvious scam for advance orders before actually creating inventory. This will be my last purchase.

We live in Vermont on 50 acres and felt the need to add a field cutter to our collection. We purchased a DR Field & Brush Mower PRO 26 14.5 hp end of season Oct. 2021. It was an online sale. The rep was very helpful when I called and we were told it would be delivered within a week. We added a 3 yr extended warranty. Within a day, we got a call that the machine was actually coming from Wisconsin and even though DR Power has an office in Burlington VT, it had to be shipped from Wisconsin. We arranged the delivery. The delivery kept getting postponed. Finally we were told their semi couldn't get to our house and it would need to be delivered to a business with a receiving dock. We jumped through hoops but made the arrangements. It was now mid-November. We finally got the machine in December just as the first snow arrived. We spoke to DR and explained that we would keep the machine inside for the winter but could not put it together until spring. They said there should be no problem doing this and it was covered under warranty even if a problem should occur. Spring came. We put it together, followed all instructions and tried to start it. Completely unsuccessful. We followed troubleshooting ideas in the manual. Charged the battery... No luck. We are not new to power tools, ATVs, generators, lawn mowers, tractors... there was something wrong with this machine. We called customer service and the rep ran us through a few new trouble shooting ideas. She was not familiar with the machine we had purchased and gave us incorrect directions leading to sparks, melted wires... We had to send photos of the manual and the machine in order to teach her where the parts were located. To make a long story short, DR arranged for the machine to be picked up and checked out by the closest warranty shop, an hour away. They said because it was never used and covered under warranty they would pay for the pick-up and arrange for the repair. To this day, we do not have our machine. The shop that is storing the machine said DR is not paying them for the pick-up therefore they will not take apart the motor to see what the problem is. We spent over $3,000 for a field cutter and a 3 year warranty. We do not have our machine nor do we have answers from DR. Unfortunately, we will be forced to settle this in court. I do not recommend this company. Maybe we should have known better making a purchase like this online, advertising such a great sale, especially at the end of season. This online purchase was a first for us. Being in our late 50s & early 60s, we broke our rule. Back to buying it in the store! If I could leave zero stars I would.

Bought a premier brushcutter 26; broke within an hour of use; customer assistance non-existant; second use transmission failed and the wheel fell off; THE WHEEL FELL OFF!; You are better off flushing your money down the toilet than buying something from these people; AVOID AVOID AVOID!

I ordered a product that was in stock, after weeks go by I find out that the factory was waiting on parts and the line production was halted but the customer service and the website were not updated. I inquired with the, about what they could do to help accommodate the mistake and speed up the process. They without out checking with a supervisor or checking with the factory flat out told me there is nothing the could do. They were paid at the time of the order, I won't be seeing the product for several weeks. Some companies have it their way. Customer NO Service policy, BUYER BE WARE

I have not purchased yet but was interested in buying a stumpgrinder, I see they have zero percent financing, but it comes with a 150 dollar promo fee! What a scam, keep your stump grinder, I'm sure your return policy and warranty has plenty of fine print too.