Desigual

I just bought this shirt on 11-21-23, and it has torn away around the neck collar, I've only wore this shirt two times. I really liked this shirt but made of poor quality. I also paid a nice penny for a maxi long sleeve dress, I notice the patterns don't match at the stitch. I also ordered three clearance items which never made it to my home as stated with Desigual who said it was delivered. I like the clothing styles, but the quality and service is lacking quite a bit. I got a refund for the missing items but it took 2 weeks to get refunded

I bought a bag from Desigual in May 2023. It was faulty so I contacted their customer service department. They asked me for proof of pruchase and photos which I provided and they apologised and said they would refund me. 8 months later I am still waiting for the refund and each time I ask about it I get fobbed off with an email saying they are looking into it. Be warned they will not look after you if anything goes wrong

I like to thank Ms.Niruta,working in Gallery Mall for her wonderfully service and the great hospitality.
Soukaina

Wanted to buy. No NYC stores numbers to call. Even the 1855 company number is now defunct. The online chat os weird to say the least. Long lag in response and they don't give an proper answer. Very time consuming and waste of my time. I not buying from them. Worried i might not get th item or any refund as theres no contact information at all. BEWARE!

Bought a new handbag. After two months of very normal use the bag suddenly fell off my shoulder because the carrying strap ripped out of the side of the bad. And all of the „leather look" parts on one side of the bag are either torn or worn off as if it had been dragged for miles on the ground. The other side is fine.
I'll certainely not buy this brand again.

I ordered a pair of clearance pants. 10 days later I checked on the order, it said delivered. When I questioned this, they said they had not shipped it yet and that was an error, and could not give me a shipping date. I asked for cancellation and they refused, saying their system doesn't allow modifications to orders including cancellations. So beware; if you change your mind or they don't ship for a long time, your money will be stuck (unless you use MasterCard or PayPal to get the refund). I'll never shop with this business again - poor business practices and just too risky!

After previous good experiences I returned some items. That was 7 weeks ago. In a phone call it was confirmed the items have been received. However I have sent numerous emails and made phone calls. Also posted negative reviews but with no result. Reading other reviews I see I am not alone. Did any of these people ever get their money back? I despair of ever getting mine!

I purchased 2 items online. I returned them a few days after I received them. I was charged for the items but never received a refund. That was 7 weeks ago. I have tried many times to contact their customer services by email, chat, and phone. The phone number doesn't work. The chat is not connected. Nobody responds to any emails. This business is a scam.

On July 31st, I ordered a floral tulle midi dress, $69.02 including tax. On the same day, I found out that the event I was ordering the dress for was canceled. I requested that Desigual cancel the order.

Ever since, the order status has remained as "preparing the order."

All my emails requesting reimbursement get a reply, "We're continuing to work on your case [case #] to find the best solution."

All phone calls get a recorded message, "We've registered your request and will call you as soon as possible."

I have not received reimbursement

Save your money and avoid aggravation: don't buy from Desigual

I have called customer service several times. I sent a return back 2 months ago and still have not received it. They do not give returns! Make sure you like your purchase because it's impossible to obtain a return

Only recently started to buy their clothes, I always found it a bit overpriced. Was quite happy with some of their items though, and I bought 2 masks as well. Unfortunately you can't see them properly, as they are completely wrapped in and you can only see some of their design. One of them was lovely, the other was completely different style and quality. I could only see it at home, after I opened the original packaging. I didn't use it at all and took it back to the store with the receipt to at least exchange it, but a fairly rude manager said to me it was impossible because of hygienic reasons. The way she said it, however, more looked like she used it as an excuse and she didn't even say it in a nice manner. I only just spent £200 the previous week in their store, but she wouldn't bother to help with a £9 mask? Just to compare I had to take a foundation back to a well known cosmetics store, I used it once but didn't have the original box (I did have the receipt). She gave me a refund without hesitation, even though it was worth much more than that mask. In the long run it pays off, because I will go back the next week and the week after to buy their products. But Desigual has just lost a costumer for good over £9, as there are plenty of other shops I can buy from, and after the experience this shop is not one of my choices anymore.

Well all i know about Desigual is that they have a high quality garments, back in 2015 i bought a pair of jeans in Italy shop in it was super in quality.
Now in Canada i saw online this beautifully designed T-shirts and Sweaters and ordered the result is delusional. It arrived too late, smelling as if it was printed right before they packed it, need to wash it before i can ware it but t-shirt collar came out all wrinkled as you can see on the image, the sweater collar was unsewn at the back, so disappointed i spend almost 300$ for three pieces with quality zero, listen shopping on Wish have a higher quality than the stuff I received. Don't know what happened to them. And they purposely disabled rating on their website.
Now thanks to all this comments on this site i don't even bother for returning, Thank God i didn't paying all the stuff in my carts lol

Clothes are nice but for the expensive price they still use dpd to ship which is the worst company ever and desigual customer service is most incompetent and lazy I ever saw. They also had the courage to play the victim when I changed tone tired of their incompetence. They are an insult to the clients

I just bought a backpack from Desigual, in a shop in Tenerife. Of course the design is great. Imagine that at the first wearing the upper handle broke. Ok, i said maybe it will be ok after all. But at the second wearing the material started breaking everywhere especially at the top of the braces. I never expected that such an expensive brand had such poor quality items. It was my firt experience with them and I think my last one :(

Ordered a $70 blouse and never got it. Customer service ghosted me. Didn't get blouse or refund. They are the worst company I have ever dealt with!

I wrote to a customer service an email, got no response. A day later I wrote them again about the issue related to promo code. An assistant was very careless, he did not care about customer satisfaction. Though I really liked a bag their, and it would be my first purchase. I ended up just giving up on desigual!

Ordered a jacket but was shipped a sweater. Impossible to send a message or connect to a live person over the phone. Their websites states customer services is available from 10am to 8pm "for anything you need" - they are not. The phone has a super long message and immediately after you get hung up on. And when you try to send them a message via the online "contact us" form, it says there is no customer with this e-mail address, even though I have an online account with them with that exact e-mail address. I previously purchased items from them in stores in Europe and Miami but given how poorly they run their online retail, never again.

The belt of my new purse broke the second time I used it. I tried to find a retour or replace option for defective items on their website - it doesn't exist. I tried the chat option - for an entire week it was either offline during normal business hours, or I was first in line for an hour, but no one spoke with me. I opened a ticket and received an automated reply that they'll respond within a day. A week later, no response, I opened a second ticket. Again no response. Finally I managed to get hold of someone on chat and found that I cannot simply get a new belt. Nor can I return the purse with a broken belt and get a new one. I need to return it and order again. If it has increased in price - tough luck. Plus, returning it implies filling forms, explaining, calling the delivery services and paying for it yourself. They say they'll pay you back, but how will I get hold of them again? Horrible experience and such a shame, because I truly love the stuff they sell :(

I reviewed this terrible company in the early fall when I was sent the wrong item, instead of the T-shirt I ordered. What I got was a dressing gown but it gave me a chance to see the substandard quality of the material; so thin I could see it would fall apart easily after a couple of washes. I requested a full refund and have had nothing but empty reassurances in the last few months. Finally, I got a message on Nov. 28th that my refund had been processed and I would see the refund in my account within 5 days. Yet when my Visa bill arrived there was no such refund. Forget trying to call as you never get through and are not phoned back.

Door een fout van desigual zijn ten onrechte hoge aanmaningskosten in rekening gebracht. Er wordt niwt meegedacht over een oplossing.
Zeer slechte klantenservice.
Ik bestel hier nooit meer, ondanks dat ik de kleding heel leuk vind!

Disappointed at the quality of the Desigual handbag - the scuff marks appeared after 1 use... not worth the price! Stay away

After months trying to explain how I am locked out of my account, this is the reply I got. I gave them all the information, they don't know what to do are are blaming it on me now!
After reviewing the situation and the correspondence to date, it appears we've encountered a standstill in progressing with your request. Despite our efforts and repeated requests for specific information to assist you effectively, the responses received have not enabled us to move forward with a resolution.

As such, and with all due consideration, we find ourselves in the position where we can no longer pursue your current request further. This decision does not come lightly, as our goal has always been to provide comprehensive support to all our customers.

I am dealing with a purchase for almost 2 months. First the order took forever to be delivered and every time I contacted the customer service they would say that they were busy and I should wait. Once it finally got delivered, I returned the order and now they are taking forever to refund me. When I email them, comes an automatic response saying that they will get back to me in 24 hours that actually means a week. And when they finally get back to me, they ask a hundred questions that they could totally get from my order #. Terrible business. But I also would like to highlight that Desigual didn't use to be like this, what makes me very upset.