• Dawn Travels

Dawn Travels

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Overview

Dawn Travels has a rating of 3.9 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. Dawn Travels ranks 2nd among Muslim sites.

  • Service
    10
  • Value
    9
  • Shipping
    8
  • Returns
    8
  • Quality
    9
6
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What reviewers want you to know

Positive highlights

  • I strongly recommend Dawn Travels ours to everyone would like to go with the honest Hajj company in United State.

Critical highlights

  • Our group has 83 people and none of them was happy after hajj.
  • And do not user their hajj services else you will be beating yourself up later on.
How would you rate Dawn Travels?
Top Positive Review

“Great service. Great management,”

Mian K.
1/10/23

Everything was according to the plan. Service was great, hotels were very close and comfortable as they promised which is unusual. Group leader helped wheelchair clients out of the way. I definitely recommend dawn travels and tours

Top Critical Review

“Total worthless company”

Mohammad I.
11/22/22

I got into trap into this company for planning my Umrah trip. I am on H1 visa here and they made a mess and didnt applied my application correctly. They took 1560$ for 4 persons and didn't even refund a singly penny from service fee. I highly recommend to not get into this company trap. Their CEO is big bogus fellow and so their company employees sitting in Pak

Reviews (63)

Rating

Timeframe

Other

Reviews that mention popular keywords

people (17) hajj services (4) hajj company (2) dawn group (3) spread awareness (3) travel agency (3)
Thumbnail of user mohammadi74
1 review
2 helpful votes
November 22nd, 2022

I got into trap into this company for planning my Umrah trip. I am on H1 visa here and they made a mess and didnt applied my application correctly. They took 1560$ for 4 persons and didn't even refund a singly penny from service fee. I highly recommend to not get into this company trap. Their CEO is big bogus fellow and so their company employees sitting in Pak

Tip for consumers:
Never ever approach these guys

Products used:
Umrah package

Service
Value
Shipping
Returns
Quality
Thumbnail of user miank4
1 review
0 helpful votes
January 10th, 2023
Verified purchase

Everything was according to the plan. Service was great, hotels were very close and comfortable as they promised which is unusual. Group leader helped wheelchair clients out of the way. I definitely recommend dawn travels and tours

Service
Thumbnail of user zohaibs5
1 review
17 helpful votes
September 16th, 2019

I would not recommend this travel agency and their services to my worst enemy. I think this is enough to understand what these people are and how they trap others.
Elderly people are their target and they make a fool out of them very easily.
But sometimes they get people who can confront them and are very much aware of the global travel. Now its a bad scenario that we have taken this in our hands to spread awareness about this agency and they will never forget us.

Thumbnail of user moizs1
1 review
4 helpful votes
November 30th, 2019

Do not believe a single 5 start review, they posted it themselves. Now they are calling each on of us who traveled with them to give them some reviews. These people cheated me from start and took my money and didnt provided the services which were promised. Instead I had to go through a harsh suffering journey and it seemed like I was travelling for free for the way they i was treated. If I have a chance I would beat the crap out of Saeed Hassan and Waqar Hassan.

Thumbnail of user sanas13
1 review
5 helpful votes
October 10th, 2019

They hide bad reviews with fake reviews and that's what got me to made a huge mistake and selecting them for doing hajj 2019.
Please stay away from them. There might be a lot of similar agencies out there who are doing the same things as them and tricking people with fake reviews. So do a thorough research before selecting any of the travel agencies for Hajj.
You are not going to get what you paid for, whoever says that is a fraudster.

Thumbnail of user fahada70
1 review
1 helpful vote
November 30th, 2019

Horrible company. They charged me $250.00 for just visa, I applied from US where as others were charging around $100- $120. Avoid getting stuck. Company's call center operates from Pakistan where folks are not informed regarding the policy and the owners (to be blamed aka FRAUDS) living in USA are not reachable.

Thumbnail of user alim186
1 review
18 helpful votes
September 7th, 2019

I wish I could give it a zero star or a negative star. But they are lucky that I cannot.
Don't go to Hajj with dawn travel, don't do the same mistake I did, you will suffer to the point that you can't worship in peace.
Dawn Travels is not a good agency to go to Hajj with. Doesn't matter what package you choose with them. They will make you suffer that you would wish you never selected them. I do not think anyone who had performed Hajj with them once would even think about them again.
It is my obligation now to spread awareness to my fellow muslim brothers and sisters to stay away from these scammers.
They also run another agency with the same hajj packages, If I can find out one of them. Wonder how many more will be out there hidden.
These brothers running Dawn Travels have been successful in scamming people and ripping them off then making excuses.
Please share this review with your friends, relatives and family.
Even If one person is saved by this review of mine I would think that I have done my job.
This agency should be reported to human rights violation services and that's how bad they will treat you. They should be stripped of their Hajj license and banned.

Thumbnail of user faizak11
1 review
0 helpful votes
February 14th, 2023

We have worked with Dawn travels for last many years and they were very professional for our all Umrah trips. They have always the best packages available and make sure that everything goes well from ticket to hotels to transportation. Never had ever any issue, very committed and professional people.

Service
Value
Shipping
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Thumbnail of user mujtabab
1 review
0 helpful votes
December 15th, 2022

About the dawn travel on of the best travel agency very helpful once again you have exceeded my expectations. Especially I thanks to Mr Karim he always very helpful and very professional agent. He's very friendly and he's service and communication is awesome very intelligent agent. I highly once again recommend to you all please use dawn travel agent. I give 10 out of 10 to Mr Karim and he's travel agency.
Mujtaba baig

Thumbnail of user masoodr
1 review
7 helpful votes
October 2nd, 2019

This is a very bad travel agency. You should stay away from this agency. Specially for Hajj services. They have all fake reviews and now they also have removed the review section from their facebook page after people started to spit out the truth.
I would suggest you to do thorough research before deciding to travel with them.

Thumbnail of user haseebh7
1 review
0 helpful votes
April 5th, 2021

Well organized agency there staff and specially for the service that I have never ever experienced before. I will give 5star guys. Keep on going

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrym158
1 review
16 helpful votes
August 22nd, 2019

I was in the same hajj group Silver Makkah 2019 and had a very bad experience with children, Agreed with previous reviews, won't recommend to anyone.

Thumbnail of user foziak1
1 review
0 helpful votes
January 10th, 2023

I always buy tickets from dawn travel with Wajahat bhai very helpful person. Usually I go 3 times a year umrah and pk. Always tickets buy from them. Even my family too. I highly recommend to parchase ticket to them.but I buy tickets a lot with them they should be give me a once free airfare.

Thumbnail of user humairas2
1 review
2 helpful votes
March 10th, 2020

We had the opportunity to perform Hajj 2019 with Dawn Travels. We found this trip a very good experience. We had guidance and support always available. There was no issue with logistics, accommodation, and food. I highly recommend to accompany this group as they offer low budget hajj packages and we go there for Ibadah, not for enjoying vacations.

Thumbnail of user shahida14
1 review
17 helpful votes
September 16th, 2019

These people can be described as professional liars and sophisticated scammers. From their agents to the CEO, all are the same. They will hide important details and information from you and would only pressure you to deposit the money to they account as soon as possible. This is all they care about. These people are running another agency which I know if providing the same hajj services just with a different name to try out their luck as they have been running out of it lately for their poor service delivery. I have taken this experience as a lesson and its my obligation now to make my fellow muslim brothers and sisters aware of such low class people. Please spread your word and do not believe a single word of goodness for them, It will only be from people who don't know anything about travel or people are just cant have the gut's to speak up. Yes there will be 10 to 15% of people who might be satisfied from what they have received but majority disagrees

Thumbnail of user haroonr3
1 review
16 helpful votes
September 6th, 2019

Both brothers running this agency are professional Liars and have been successful in scamming people so far. They are a expert talkers and wil talk their way out of any situation by putting the blame on someone else. If they will not find anything they will say be patient as Hajj is a mushaqqat. What a Joke these people are!

Thumbnail of user mohamedw1
1 review
13 helpful votes
September 4th, 2018

Dawn Travels agents know little about travels and care less about you after they get your money. I happened to use their service and suffered a neglect that caused me physical, psychological and financial pain.

I got to Jedda with my family, only to learn that there was no arrangement to pick us up and take us to Mecca. I called the office in New York (long distance) and they never bothered to call me back. When I returned to the US, I called again to report the issue, but got nothing but false promises. Dawn Travels = RUN!

Thumbnail of user naumana4
1 review
4 helpful votes
October 14th, 2019

I went to hajj with Dawn travels this year in 2019.
In one of the reviews the person says there were 30 to 35 people in Mina Tent when he was promised 15. Its kind of a lie, they were 60 people in one tent and it caused a lot of suffocation in that tent. It was hard to even breath. The AC's wouldnt even work. I will post the pics soon.
I agree with everyone else when they say they are self posting good reviews about themselves, there is nothing good about them

Thumbnail of user rizh3
1 review
14 helpful votes
March 25th, 2019

I don't recommend dawn travel, first they applied application on wrong date later they ask for additional fee for correction although they agree its not my(customer) fault.

Thumbnail of user mohammadk49
1 review
3 helpful votes
November 3rd, 2019

This agency is based in Pakistan. They have only token presence in USA. All phone calls are received in Pakistan and replied from there. They act as middle man and after booking sell all their travelers to other travel agent such as Adam travel and that's why they don't know what is going on. They lie when they don't know the answers.

Thumbnail of user zaidm2
1 review
1 helpful vote
March 6th, 2019

Alhamdullilah I went to Hajj last year 2018 and it was simply impressive. Dawn Travels made this amazing trip so very easy to finish. The assistance as well as guidance given were just excellent many thanks to involved in making this trip worth everything the way.

May Allah bless you all. Amiin.

Thumbnail of user mirzab7
1 review
0 helpful votes
December 24th, 2019

These people are cheater. Do not use them. They will dump you in mecca with no rooms and no service. Very bad people.

Thumbnail of user kaya127
1 review
0 helpful votes
September 9th, 2019

My mom was very happy with her Hajj experience. Alhumdallah. Very nice hotel. Good service. Will definitely use Dawn again.

Thumbnail of user anama1
1 review
14 helpful votes
August 17th, 2019

Dawn travels is a poorly run organization. Their staff do not speak the truth and do everything last minute. For example, they kept our passports for 6 weeks and returned it to us 3 days before our flight (other hajj groups with other companies submit their passports for only 2 weeks). We signed up for a package with return date of August 15. Two weeks before departure they inform us they cannot bring us home until August 19 which was incredibly disruptive to working and school going individuals; we had signed up for this package specifically for the dates.

However the worst part was their lies and poorly run hajj during the actual trip. Their tents were dirty, air conditioning barely worked, women's bathrooms never cleaned, and cold water often times had to be obtained from other tents. The buses were government run buses and were always several hours late. We waited at Arafat for 4 hours for our bus; we arrived at Muzdalifah at 1 AM! This is just one example of the many to reflect their mishandling. In the name of hajj, we kept quiet and seethed in filth, with hunger, and in heat. Our departing experience with Dawn Travels was emblematic of their disrespect towards hajjis. We had to spend hours picking up our passport in a remote location in Makkah with individuals who didn't speak English (or cared to find our passports for us) and Dawn refused to pay our taxi fare to Jeddah which was part of the package. Finally dawn relented and paid after the taxi drivers threatened to take us back to the hotel just mere hours before our flight.

Your hajj is a once in a lifetime experience! Regardless it will be challenging, but you don't want it to be challenging because your hajj leaders/management are not to be trusted, are not reliable, and are not organized. STAY AWAY from Dawn travels!

Thumbnail of user bibatai
1 review
0 helpful votes
October 18th, 2019

People need to understand that they are not going on a vacation. Pilgrimage is an act of worship, and in any act of worship, we will be tested. Whatever happen is part of our test. I enjoyed my hajj and Dawn Travels provided a great support in logistics. A bed was provided for my body to rest, and food was provided to recharge me for my daily worship. Alhamdulillah. I thank the staff for doing their best to accommodate me. I will definitely use their service for future reference.

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About the business

DawnTravels.com is a New York based Travel Agency focusing Pakistanis, Indians and Bangladeshis living in the US. Provides Affordable Hajj Umrah Tickets from USA.

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