Custom Offsets

Buy from a local shop so they can deal with the crap. First they sent the wrong center caps (no big deal they made that right). Then 2 of the wheels and tires wouldn't balance so awful vibration. So when I took it to a shop they informed me they are directional wheels and was all the same(so no left and right side) but that was my fault for not noticing because I claim to be the wheels expert. Oh and the tire sensors never worked and one turned out the be bad. After all that I was tired of dealing with the sh*t and wanted a refund (I was over it) BUT of course they put me off with excuses till their 30 day return policy was over. I own a business and sometimes you have to suck it up and make people happy even if you Might loose a dollar because I buy a new truck every few years so In the long run it would have paid off for them to make it right. But they wouldn't... awful service but who am I, who gives a fu*k right

Never Again! Once they have your payment method and you get the sorry we are out of stock email all phone calls and emails will go unanswered. Customer service will pull a cease and desist. If you have questions, don't bother calling, it is as if they have caller ID and if your payment has cleared they cant be bothered talking to you. You will get the voice message that they will get back to you before the end of the day. Don't hold your breath waiting for that call. If I can save just one person from this BS company than this post was worth it.

Had a negative experience but they are making things right. They are bending o er backwards to fix my experience

First I uses there wheel finder and selected wheels, after eBay aAmazon said these wheel didn't fit. I thought these guys were custom after I received the wheels, they didn't fit. I returned the wheel and they reported they were all damaged and they were scrapped, therefore no refund, they sent these bogus pics to be of wheels that were installed on another vehicle, buyer beware, I tried to get there assistance with fit-men and I never received a call back. So I'm out of $800.
Last email I received from them after waiting for a month for a refund
" Hi there,

Thanks for reaching out! The manufacturer confirmed all four wheels were received back with damages and are non-refundable. I apologize for the inconvenience. They do not have any other photos of the wheels as they are already scrapped since they are non-usable.

Best regards,

Kat
Customer Service Representative

Communication has been up and down. Pretty disappointed as I've worked hard to be able to afford the simple wheels and tires I requested. They originally sent me an email stating my tires are ready from the manufacturer and then all of a sudden nothing. Had to follow-up with them to see what the deal was. Per them the manufacturer is now having a hard time finding all my tires. Unfortunately, the consumer gets the shaft. I mean I understand production is behind due to people not wanting to be gainfully employed and resources but come on! Those who work need to drive there! Up front communication would be awesome but there won't be a next time. If you do buy from them I suggest going with a good tire that is in stock as I had to find an equivalent of what I wanted.

2020 Ram3500 Dually HD Limited Black Edition. 6 brand new sensors would not communicate with the truck will have to put stock sensors back in! 6 new Fuel Cleavers with Nitto Dura Grapplers and 13oz. Of balance beads in each and didn't balance balance at all! Truck shakes pretty bad at most speeds! All this after 800 miles so far! No change! WTH is going on here if the the product isn't right!

DO NOT BUY ANYTHING! From this company. The customer service is beyond abysmal and I myself have been waiting almost 7 months now for tires that are backorder or to even replace them for other ones. Its been weeks since I last heard from them and what's worse they take a whole day just to answer one question via email. This has been going back and forth with them for 7 months, I have pleaded for someone to call to better resolve this situation but they refuse. At this point I feel like I have to take legal action over something so trivial like changing tires for another since they no longer have the ones I got. Horrible customer service save your self from the pain and shop somewhere else, I wish I had read these reviews. I will leave this review in every platform that I can.

Ordered a set of 20x12 hardrocks with a ceramic coating and each one arrived with scrapes and scratches. Completely terrible service for the money spent.

Awesome CS Team and user friendly website. Keep up the great work team. I would definitely recommend this company.

Great service and information from Derrick, I have bought the 22 inch FR33 they look great on my 2008 regular cab swb Silverado

I would not recommend Custom Offsets to anyone. The sales representative input my tire order wrong. I caught the error the same day that my order confirmation was received. Initially was told the tires were already mounted to the rims that were purchased, even though the confirmation email received stated the order was in validation stage. Had to contact several different people before they would admit the error was their fault and agree to correct the order. Then I paid $149 for shipping. When Fed X came I was told that Custom Offsets refused to pay for the delivery to be removed from the truck. The delivery man stated he had never seen this before. The tires were wrapped in plastic sitting in a semi trailer on a wood pallet. Since I did not have a pallet loader sitting around, I had to pay an additional $68 to have Fed X to take the wheels off the truck and put in my garage... again, because Custom Offsets would not approve the cost with the $149 delivery charge I already paid. I will not recommend this company to anyone. Stay away from Custom Offsets.

I ordered new cail wheels from this place and when I receive them two wheels were damaged. So that same day I called and did everything they asked me to do and sent it to them that day. It's been two months and I still do not have the wheels that I paid for. They've had the damage Wheels for 2 1/2 weeks now and they said they had to inspect them. If they would've done that in the first place, I would not be in the situation. If you can buy wheels elsewhere, you should. I haven't had a vehicle two months and they don't care. This place is a joke

Had some issues when wheels and tires arrived. Tires were out of round customoffsets made it right thank to Jake

The person I talked to on the phone was polite, knowledgeable and quick to get my order taken care of. Communication on the shipments was great and I received everything quickly and in great condition. Will definitely be doing business with them again.

Poor, I talked to a representative to make sure tires would fit on my vehicle and was told that they would. They ended up not fitting and now I'm stuck with $1400 worth of tires that I can't use. And to return them I would loose over $500 for restocking and shipping fees.

This is the third purchase I do with this company, and every time I get something wrong on my order, my last order was the worse, I ordered,,, Black Moto Metal MO962 20x12 -44mm wheels... and Federal Xplora MT 35x12.50R20LT and received,, 225/40r18 Honda looking wheels, seriously what is wrong with the people you have working with you, do you not see the difference. Plus, I dont have time to be running around leaving work for wrong orders. Now I have to wait and see if I get the correct order!

I've had a terrific experience, although my original order was with different wheels. The gentlemen helped me so I wouldn't have to wait on the backordered items. Because of his great help I have new tires and wheels to give my truck a new stance its never had before. Thank you so much

Ordered wheels through a sales representative over the phone, he confirmed they fit a stock 20 ram Rebel. I get the wheels swapped out and soon as I pull away it rubs and tears my fenders. I tried to return the wheels next morning. They said nope can't help you, and tried to sell me on a suspension kit. I'm out $1,500 plus and a torn up front end. They're stating it's my fault that the standard tire size was not brought up? I gave all the info asked about my vehicle. These guys are trash.

I ordered my wheel and tire set 6/30/22. Was given a guaranty delivery date of 7/18/22. Here is how things went from there.
7/13/22 Called to get an order update (get it, I called) was told everything is fine. I asked you're getting my wheel and tire set to me by 7/18/22. The person on the phone replied "no, by the end of next week". So I am still good since I put a little buffer into getting my truck lifted.
7/18/22 I called to get an update. Was told they didn't have 2 of the tires in stock and they had to order them. They ordered them on 7/14/22 and they should be here in 2 days. I thought this information would be great if placed on the "Order update".
7/20/22 I call again to get an update since order still hasn't moved from from processing order. Was told they got the tires and should be preparing order.
7/21/22 get a text message at 11:30pm EST that my order is getting prepared.
7/22/22 I look online and notice my order goes from preparing back to processing. Nothing is written in the order update and at this point their customer service is closed for the day.
7/25/22 I call again to get an update because their communication skills. On this call, I am told one of the wheels are bent and they had to order another wheel. Again I ask the guy in the phone if he thinks this information is important, he says yes. Then I ask why is it not on the Order Update where they chart important information and send an email? He says we'll have to look into that.
At this point I am thinking, well at least they are good with checking orders. Wait for it
8/3/22 I received my wheel and tire set. Check everything and they are not good at checking. One tire is missing a TPMS and has scratches as you can see in the photo.

So if you are going to order from Custom Offsets don't expect them to communicate. The date they say they will get your order to you is false.

Good luck if you do order from them.

Addition to review. 8/3/22 received my wheels and noticed scratches on the inside and 1 wheel/tire was different. Me thinking that since the only job custom offset had to do 1 out of 4 was ok. Boy was I wrong. Is was 3 out of 4 wrong. I called and was emailed by one of their reps. That's where I found out the mistake. Was told they would give me $30 for each wheel/tire I had to get fix. My bill $243.32 to get their mistake fixed. Because of their mistake I lost the balance beads and there is $149 down the drain. So by their math I am $300 out of of pocket because of their f up.

So again. If you want to risk doing business, be warned.

I purchased a set of tires Friday morning at 7:30 am, the option for expedited shipping was available for $199 to receive by 3/14. Paid expedited shipping and products haven't even shipped as of 3/14. Email and call custom offsets and no one has a response or transfers me to another department. No customer service abilities whatsoever. The only response I received was from Facebook messenger. $200 is a lot to pay in shipping when you are trying to receive something by a set date. Will not be back to this company.

The wheels and tires came very nicely packaged. Very impressed.

Terrible place to order from. I my items the site they were all in stock just to have a email 10 days later saying that the wheels were out of stock. Reordered and the representative double checked that the items were in stock at the manufacturer. Ordered new wheels and got a notification a couple of days later that the wheels were inbound to the warehouse. Waited 3 weeks and emailed the company asking where the wheels were. They responded by saying that the manufacture sent them already and were still waiting for it to get there. When I asked for the tracking info that's when they decided to tell me that actually, the manufacturer couldn't find them and I had to reorder wheels again. When I tried to ask for a refund no one wanted to email me back, I even completed the cancellation feature on their website still nothing. After 4 days I finally called and after being on hold they finally decided to refund and I'm just waiting for the refund now. This process took almost two months. Good luck with the company if you still decide to order from them!

I recoed the 2 center caps to replace the ones that were a different color they are almost identical except the new ones are slightly thicker and the back is molded differently so I have to buy new bolts to get them to fit on the rims because my original order that fits came with 1 long screw and one short screw each the new caps need long screws to reach the threaded holes in the rims