Crazydomains.com.au

Have unlimited hosting with Crazy Domains. Around 10 websites to the hosting. Server has been down for more than 2 hours. Customer service is terrible. I had to remind the agent that the initial recording while waiting to speak to a customer service agent, mentioned that I will speak to a friendly customer service agent. And when I got through to the agent, not friendly at all and had to remind him that the prerecording said I'll be speaking to a 'Friendly customer service agent' then he changed his tune. Additionally have been a customer for quiet some time, and in the past when a huge issue like this occurs, they use to compensate by giving some free extra hosting, they do recognise loyal customers or have a policy around recognising loyal customers, my last bill was $1000 and I get really poor customer service and a poor product. I will be looking to move all my hosting elsewhere and as well as move all my clients hosting away from Crazy Domains. See photos for proof that servers were down and still down for more than 3 hours! Called several times for an update, now still down and its been 6 hours and counting.