Coach Outlet

Purchased several items from coach outlet and I've had problems starting from the beginning with them with getting items received on time they'll send you an email saying it shipped and you never received it and it just sits there saying that a label was created. For a premium brand their customer service is absolutely the lady I spoke to didn't even want to help me with anything.

I bought a bag and they sent the wrong one. They told me to return it so I did. After over 2 weeks of this process I finally have my money, minus the shipping cost from the return. So I paid for a bag I never got, had to pay for shipping twice, and have given this feedback multiple times and no one has reached out. This is an atrocious approach to customer service. I'm sure the product is great but I wouldn't know, I never got mine.

I ordered 2 wristlets for my daughters in august as Christmas gifts

It's Dec 20th and I don't have them

I am currently on hold with a rude woman named Paula who keeps yawning in my ear telling me " there's nothing they can do for me "

So they have money since august no product promised to ship twice. Stay away!

There seems to be some doubt as to whether coachoutlet.com carries authentic and/or high quality pieces. They ABSOLUTELY do! I have purchased shoulder & crossbody bags, leather boots, jewelry, a stunning leather briefcase and more, and every item is made of the utmost high-quality materials, leather, hardware, stitching and accurate sizing. If you know how to spot a real COACH & read the "serial/style" numbers on the creeds, then you'll know that these are authentic, and none that I have ever purchased have had the "F" "factory" code, which means they were not made specifically & only for the outlet. Probably the most impressive thing (other than the amazing prices) is their customer service. I clicked on the "chat" button to express a comment one time, and the actual COACH company answers you the very next day by email. The representative was absolutely so kind & friendly and solved my inquiry. I'm telling you, I could not be more impressed, so much so that I am now going to buy a COACH logo scarf, awesome travel jewelry case and a white bag for summer. If you knew me, you'd know why this is quite a "shocker." For the past 25 years, ALL of my bags were only from one specific luxury designer (with my "L" initials). Now, I find myself scouring CoachOutlet.com for "anything I might want to buy next." Even though I still just purchased one of "the other brand's" $10,000 bag, I am just as excited to wear my gorgeous leather COACH booties and carry my laptop computer in my stunning leather COACH briefcase. You have GOT to see the photo of it with it's embossed leather "C"s, gorgeous gunmetal hardware, and supple compartments inside. I love the smell of high-quality leather. And I probably sound a commercial, but I'm loving the freedom of grocery shopping now with the "Elias Belt Bag' on, instead of a dangling shoulder bag. However, make sure that you are clicking on www.coachoutlet.com (with the authentic "C" logo in front of it). There is another site "www,coach (dash-dash-) outlet.com (with carriage in front of it), and I do not know if it is legitimate.

Received the wrong bag, sent it to Europe paid shipping and customs (twice the value of a bag) just to discover that I had received the wrong bag!

I just used coachoutlet.com December 4th 2022. It said that the package would take 7-9 days to come in but the purse came in on the 9th. The prices are fair I got my snoopy purse on sale with tax for $155 when it says the purse is valued. The website also gave $20 off if I spend over $150. The purse looks like the one in the photos online. Don't trust the bad reviews on this site. However make sure your using the website link coachoutlet.com and not coach-outlet.com I read it's a scam.

I received a backpack, the hallie shoulder bag, wallet & wrap. Packaged beautifully. Definitely the real deal.

I will never order from the coach outlet again! I was over charged 81.19 for making a purchase with a prepaid card…. This is soooo stupid! I really want to return their products and never do business with them again!

I ordered my daughters Xmas.gift from this crook website.
The carrier marked my order delivered and met at customer. When I wasn't even home.
Have called multiple times for my refund...And they refuse to give me my money back.

Claiming that my order was delivered and they are not held responsible. No signature required,no slip to pick.up,no pics of the order being delivered,nothing.

Do not trust this company.They claim that orders are shipped and delivered while in reality they are not. MANY OTHERS HAVE CLAIMED THE SAME ISSUE. STAY AWAY AND ORDER FROM OTHER LEGIT COMPANIES. Like MK,Marc Jacobs,Kate spade.
Thieves!

I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.

As an online customer I did receive an email that one of my order was canceled that was a gift for my daughter, their priority were somebody else and not me SHAME OF THE SERVICE RETAIL IS NOT THE SAME ANYMORE, YOU WILL NOT HAVE ANY OTHER PURCHASE FROM ME AGAIN this is Saira Fombellida from Broward Plantation FL

I got the gallery tote which has a zipper on the outside and I love it! It's perfect to keep my phone on the outside available without having to unzip my bag. The bag is spacious and I can carry my laptop and a water bottle and my makeup et cetera! Great for work and every day use!

After several time trying to place my order online i got an automatic cancelation! This is totally fake website, am sure they cant fulfil customers order that's why my 6 orders cancelled! I tried from outside US and inside US with 2 debit and credit card but non of the orders happened 0 experience 0 customer care 0 horrible brand i wont buy again from coach.

P. S dont waste your time scrolling in a fake website.

If you're wanting to receive your item in a timely do not order online. IT takes them forever to deliver and no one can tell you why it's delayed. I will never order from them again. I will make sure to go into the store to pick up. Poor customer service.

Def a real site. After reading reviews on here I was definitely worried. Was estimated to arrive in 2 more days but showed up early. Packaged well I'm a happy camper merry Christmas to me

I bought a Coach purse for myself. I was surprised when I received it because the "pebbled leather " feels like I'm carrying a plastic bucket. It's horrible! I have a Coach purse that's 30 years old that I love because the leather is so beautiful and a Coach brief case bag that is lovely too but this current purse is trash and it feels awful- nothing soft about it and it's NOT real leather! What a rip off! Do not buy from Coach Outlet unless you want to carry plastic!

I ordered 1 boot and 1 bootie. I received a box big enough to hold about 10 pairs of shoes only to open it and have 1 pair of the shoes that I ordered. I contacted Coach a they stated they would ship me another pair but if they did not fit w could not return them or they offered me a gift card. It's their policy if you don't receive an item that it can be reshipped but then it becomes non refundable. I'm not sure if I can wear the shoes. I haven't even tried on the pair I did receive which now I'm returning due to not being happy with the outcome of the item I did not receive.

Never been cheated out of my product …thanks coach outlet biggest scam ever don't shop please!

The Coach site states they allow Klarna as another form of payment, but I've been rejected twice, but not by Klarna by Coach and each time Coach tells me it's Klarna without assisting me appropriately. Klarna can't see any submitted orders on their part. The number given on their website is a direct phone number to Coach. Coach won't further assist. I've never had a problem with Klarna, or after pay payments. It's false advertising on Coach's part.

I never ordered from this website before. I keep trying to place my first order but it always gives me an error message. I'm starting to think it might be because I'm based in Florida and so is their distribution center, so they want to avoid getting caught for their slow/unreliable shipping (which, after reading some reviews here, they appear to be very guilty of)

Be careful. I ordered cross shoulder bag, 2 exact. I received one bag in a parcel barely big enough for that bag let alone 2.
I called and was told both bags were delivered. Now I'm a thief. Refuse to refund because they claim bag was delivered.
1st day I call agent explained there were no more bags, she was aware of my getting only one bags. She said she would process refund.
Now this damn agent claimed I got 2 bags.
I also purchased other item that came in separate packaging.
I WILL NEVER DEAL WITH THIS OUTLET AGAIN!
Please be aware of their scam.
See bag below that 2 cross body bags was suppose to come in.

I ordered this item with 2 weeks to go until christmas, it indicated it would be delivered within 7 to 9 business days. After a week the status was changed to backordered, then the next day to cancelled. IF YOU DON'T HAVE INVENTORY WHY ARE YOU ALLOWING PEOPLE TO ORDER ITEMS. AN ABSOLUTE FALIURE OF A COMPANY.

I emailed the real www.coach.com and asked about authorized coach websites online, and there are many fakes BUT www.coachoutlet.com is an authorized coach retailer. I'm looking to order in the near future, and this is great due to an outlet store being a hundred plus miles away from me! I would like to hear more input on this website.