Cleanse & Co.

Unfortunately there was a mix up with my mystery box order that wasn't the companies fault. A few issues arose and Hayley, the owner, was extremely understanding, empathetic and helpful. Hayley hand picked and express posted a new mystery box as well as completed a full refund for the troubles. The issue could have become bigger but with Hayleys understanding and management it is a great reflection on the company and it's success. The quality of Cleanse and CO's products are faultless.

I am really not happy with the communication from this company, I ordered some crystals for a Christmas gift and it took 2 weeks for them to dispatch but I understand that was normal for this time of year but it was then not picked up for dispatch, and when my parcel arrived 3 days before Christmas there were 2 crystals missing from my order with a note that states those 2 crystals were unavailable at the time of dispatch. It had been 4 and a half weeks from the time I placed my order to when it arrived and they couldn't even email me to let me know those 2 crystals would not be in my parcel, I live out west and had no way to find a replacement gift. I have asked to a refund but no one is getting back to me about this. It's very frustrating. Especially when I am now down $200 with no crystals

I'm so in love with my beautiful pieces from Cleanse & Co, they are stunning. The most perfect necklace with any outfit.

Truly beautiful. Hayley is such a sweet and gentle soul. Every order I've received is packed and sent with love and care and you can tell. Everything is always as I expect and there customer service is genuine. As a small business growing quickly they are playing catch up but it's never a problem and always worth the purchase!

I love crystals and cleanse and co is my favourite place to get them from. They have amazing prices, good quality stunning crystals and all the pieces matched their description and size. I'm always checking their website and Instagram page to check out their new stock (guilty‍ Haha)
I highly recommend cleanse and co if you're into crystals, candles and spirituality

Ordered on the 27. 05. 22, still waiting on order. Didn't receive a update on order or shipping until I made contact 3 weeks after my purchase. Like described by other unhappy customers, i received the "we've put it at the front & will dispatch"
Still waiting, do yourself a favour & buy elsewhere to avoid disappointment & dissatisfaction

I am so happy I found this beautiful company on Instagram! I have purchased from them many times and their quality is nothing short of amazing. Anything I've needed to ask has been promptly answered. Highly recommend! I've not gotten my family onto cleanse and co too!

Please stay away from this company.
They take twice as long to send your order than states on their website. The Courier company Sendle they use seems to be as dodgy as them.
After multiple emails and only getting one response after not receiving my order after two months. I chose to do a credit card reversal as I can't get A response or my order.

I stumbled across this website during being stuck indoors in Melbourne, Australia and needed a pick me up as it has been a horrid 2020. Ever since I have been obsessed with ordering from cleanse and co. They are a little more on the expensive side but I would rather spend more money knowing that I am supporting a small business who have amazing customer service and a lot of patience. Can't wait to see what 2021 has in store for this beautiful business.

I have ordered from Cleanse and Co so many times and they have out done them selves each time. When ever I receive a parcel from them, I am so excited because it is like Christmas each time Mr Sendle drops off the parcel. The product quality and range always amazes me. Their customer service on social media are so kind and lovely. The amount of care and love that goes in each package and message always seems to amaze me.

*******% would recommend to anyone

The quality of the products at Cleanse & Co is incredible from the crystals to the candles handmade, the sprays absolutely everything is beautiful it blows me away every time I get a package! It is my one stop shop!
Not to mention the customer service is outstanding, they are always more than willing to help you with any questions or concerns & go above & beyond for their customers & treat you like a family. I can not speak more highly of the company!

I purchased crystal infused candles for my friends and I, the scents were amazing and quality of the crystals and candles were just beautiful
They have added to my space and help me feel calm. Will definitely purchase again!
The team at cleanse and co is really lovely and helpful, so responsive to messages which is really helpful when making a purchase.

I've made a fair few purchases with Cleanse and Co. Fair to say I'm obsessed! Recently got this big 2kg candle, it's to die for.
Shipping 10/10, arrived before the estimated date.
Customer service 10/10, always helpful.
Amazing job Hayley! We love to see boss mums slaying the game!

Love Cleanse & Co so much! All their products are amazing and of high quality! I've ordered from them a few times now and I'm always so impressed with how beautifully presented and packaged with care everything is. Highly recommend, thankyou Cleanse & Co! X

I purchased a "covered all bases", a little of everything. Simply perfect additional to my house also purchase along with sleep and smooth. The products are fantastic quality and I have continue to purchase further crystals for my friends. I have my eye on the candles next and can't wait:)

You won't regret purchasing through cleanse and co.

I have purchased from cleanse and co a couple of times and their products are always high quality and absolutely stunning. Customer service is always amazing and honest, I would highly recommend to anyone looking for quality crystals, candles, bath salts and more. Such an amazing small Aussie business which I am happy to support and encourage my friends and family to buy from

Honestly am completely in love with this website. If I ever have any issues they are so quick to get back to me and resolve my issues. The products are so high quality and reasonably priced. The girls are so knowledgeable and nice! I will always shop at cleanse and co! X

Very dishonest seller. Photos seem to be photoshopped (see attached pics). Also ignores emails and Instagram messages and pretends she never received emails and dms. Finally was able to get this company to reply. I found the replies to be nasty and unprofessional. When asked about the photo advertised she said she holds the items a certain way to make them look bigger. I actually tried to do this (see pics) and was unable to. I do think the photos are photoshopped. Even if they were not she tries to make the items look bigger than they actually are. I have read previous negative reviews with similar experiences. There is also no option to leave reviews on their website or Facebook. False advertising and really bad customer service.

IF YOUR NOT IN A HURRY AND LIKE TURTLE SPEED SHIPPING, then by all means purchase from them, it's the worst super slow shipping I have ever had!, Ive been waiting 5weeks on my order and still nothing, come on, get ya s. T together, quick to take money but a failure on shipping! Will not be ordering again!

This shop is absolutely beautiful I have shopped with cleanse and co on many occasions (like I have a slight addiction) the crystals are next level each one is so beautifully unique and they hold so much energy. The candles and beautiful and smell divine and love filling my space with the beautiful aromas and it's even better at the end of the candle I love cleaning out the crystals and adding them to my collection or I gift them to a friend. Haley the shop owner is such a beautiful person and I love how much time love and energy she puts into her products and business (thank you Haley for being such a beaming light) I can not recommend this shop enough xx

They will steal ur money and offer no resolution! They have the worst customer service in all aspect of a small business

I've ordered a number of times from this company and it absolutely boggles my mind that they take up to three weeks just to ship your order. According to a news article I read this company turns over $700,000k worth of crystals per month and still won't bother spending money on packing and shipping their orders within a reasonable time frame for their customers. Their customer service is slow and sometimes they don't respond for days in ongoing conversations so you have to keep following them up. Their products, especially their crystals, are ridiculously overpriced and are usually unremarkable, small and sub par specimens. I ordered a mystery box (which they outrageously claim has over $250 worth of value in it) and received a bunch of small, bottom of the barrel, murky crystals, some of which I actually threw away. Their slick marketing claims your crystals are intuitively picked for you and while it's not what you expect (read: not good quality) it's what you "truly needed" because the universe brought it to you. This helps them get away with selling an average, cheap product for more money and is total bull$#*!. I dislike how fake this company is because they hold up a spiritual, loving facade on social media but care more about profits than their customers. The mystery boxes are just an excuse to get rid of their worst crystals and stuff it with lots of cheap things like incense and "free gifts" (a crystal chip half the size of my pinky nail) to give you a false sense of abundance. They get away with it because their marketing game is strong and their packaging is well designed. Don't buy into it. Whatever you do, don't buy crystals from these people and only buy their candles and sprays when they have a 30% off sale. I've learned my (very expensive) lesson.

Great company! Have made 4 purchase and have been extremely happy with them all. Communication is great via Instagram account and products have been great quality and beautiful. Postage has been on time and well packaged. Love their rewards program and all their 'special' buys too. It can sometimes be difficult to ascertain the real life size of products from the product photos but this is usual for crystals and the like offered by other companies too. I totally appreciate the provision of such close up photos to offer a detailed visual of the product. In any case, all you need to do is contact Cleanse & Co and they will gladly offer any additional information you require (ie size), which I have done in the past. Would 100% recommend and will definitely buy again