Cigarti

I've been purchasing products from Cigarti.com since January 2011, and I've been very happy with their customer service.

I'm not a heavy smoker, but I've purchased a starter kit, an extra battery, and extra cartridges on various occasions. The first time I placed an order with Cigarti, I received my package within 3 days. The other times it's taken about 5 days all in all, and on one occasion the package got lost. However, that time the order got lost (it was actually sent back to Cigarti by the post office), as soon as I contacted Cigarti and told them what happened, they reshipped my order and promised me a free 5-pack of cartridges with my next purchase. I promptly received the re-sent order within 3-4 days.

My only gripe is that shipping costs $9.99 flat no matter what you are ordering, so my suggestion is that you order several things at once in one shot.

Also, I've had trouble with one battery and one charger, but Cigarti replaced both items free of charge and they did not ask me to ship back the damaged goods. Since I am rating the website, not the product, I am giving them a thumbs up for service.

Browsing through the different skins a little bit tedious and the categories are a little disorganized, but it's not the end of the world. All in all I've had a very positive user experience with Cigarti.com and therefore I am loyal customer.

This is a good website offering a good product, and providing a good customer support. I received my order in four business days with the free shipping, it's cool.